Complaints
Customer Complaints Summary
- 134 total complaints in the last 3 years.
- 23 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
ORDERED FEB 9TH NUMEROUS EMAILS WITH THE SAME COMPUTERIZED RETURN EMAILS THAT DOES NOT TELL ME IF PRODUCT WAS SHIPPED WHEN YOU CALL CUSTOMER SUPPORT NO ANSWER.ALSO WHEN YOU TRY To SCHEDULE A CALL BACK YOUR SYSTEM SAYS NOT AVAILABLE. CAN SOMEONE LET ME KNOW IF THIS PRODUCT WAS SHIPPED.DT-841924 ////S-FRAME-***** Polymer80 - PFSC9 Serialized Subcompact Complete Pistol Frame - Gray SKU: P80-PFSC9-FA-GRY/ Subtotal: Total: $100.06
Business Response
Date: 03/13/2023
Thank you for reaching out so we could look into this order. It looks like the customer has reached out several times with no update so we apologize for that. I have reached out to the customer to establish a line of communication and will take this order number directly to the *** manager to get this addresses asap. I will keep in touch with the customer until I have tracking info for them. Stay safe and have a great day!Initial Complaint
Date:03/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a product from Delta Team Tactical on November 25th 2022 and recieved comfirmation of my order on 11/29 and never a shipping confirmation that was said would be sent during fulfillment of my order. I have reached out after a month of no contact from the company and was told their shipping department all had been sick, then after another month in January I reached out about my order again and only was sent an e-mail acknoledging I still had an order. In February I reached out and asked for my product or my money back and I have not heard anything back from their customer service. This is regards to order #DT-812460Business Response
Date: 03/13/2023
Thank you for reaching out so we could look into this issue. It looks like this was one of the orders that was cancelled due to a system error back at the end of the year. Since the system cancelled them due to some sort of error, the correct tags were not applied to the order so we were not aware this was not fulfilled and needed refunded. We went ahead and issued a full refund and have contacted the customer with those refund details. Thank you for reaching out and have a great day!
Initial Complaint
Date:03/11/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered a part from this company(Delta Team Tactical)on 2/28/2023, order #DT- 849088.($86.56 paid)Have emailed this company several times now about an update to said order# to which I have not received anything in return from them. Its quite frustrating when you spend hard earned money with a company for a product you need only to be left in the dark of when or if even your product will ever arrive.Business Response
Date: 03/11/2023
Thank you for reaching out so we could look into this order. It looks like Monday will be BUSINESS day 9 of the ***** day shipping estimate. We have emailed the customer info regarding our current shipping estimates and we will keep in touch until the order has shipped. Thank you for reaching out and have a great day!Customer Answer
Date: 03/14/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:03/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order number: DT-****** Order Date: 12/22/2022 Total: $106.98 I placed an order with Delta Team Tactical (Details above)I have emailed their "help" center 6-7 times, tried calling 3 times, ZERO responses. They reached out to my FFL a month ago, and nothing has happened! I either want my product to be delivered or be reimbursed. I have used Delta Team Tactical over a dozen times and would like to still be a loyal customer, but after this I am not so sure. I have been waiting almost 3 months for my order.Business Response
Date: 03/07/2023
Thank you for reaching out so we could look into this issue. It definitely looks like this order is WAY behind but we were able to get the order shipped out today. We have contacted the customer with tracking info for the order as well. Thank you for your patience and have a great day!Initial Complaint
Date:03/07/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 1/28/23 I placed an order #******. I have not received any word on shipment. My FFL has informed me that they sent a copy to the company. I ordered this for a competition knowing the shipping times. When emailed, I received an auto response. No one answers the phone number. I would like an update or an immediate refund.Business Response
Date: 03/09/2023
Thank you for reaching out so we could take a look at this order. We have contacted the customer with an update and will continue working with them until the order ships. Thank you for reaching out and have a great day!Customer Answer
Date: 03/09/2023
Complaint: 19550542
I am rejecting this response because: I received an email claiming that my order should be shipping the next day. Still no tracking information.
Sincerely,
***************************Business Response
Date: 03/10/2023
We were able to get this order shipped out today and have contacted the customer with tracking info. Thank you for your business and have a great day!Customer Answer
Date: 03/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:03/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received faulty products, where the majority of issues with brand new products having rust and pitting already occurring. Other parts were not advertised correctly and are not within specifications. I've called and spoke with several representatives who assured me they would handle it, promising I would hear back from them by the end of that same business day. I've also followed up with numerous emails, with the majority of them not being responded to. I have followed all of their protocol for notifying them of product issues, including multiple attempts of contacting them through their online portal. It has been almost 2 months without any resolution nor have they fulfilled their promises to follow up with me.The issues are across multiple orders. I am seeking replacement parts and/or refund for the faulty products, as well as follow through from them on their guarantee.Business Response
Date: 03/09/2023
Thank you for reaching out so we could look into these issues. We have contacted the customer and sent a return label to get the items in question returned for replacements and credit for the items we cannot swap outright so they can place a new order for the necessary items. Once that return tracking is live and shows that it is in **** possession, we will get the Replacement order shipped out asap as I have it fully picked and at my desk ready to ship. Thank you for reaching out and have a great day!
Initial Complaint
Date:03/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They had an advertised sale and shorted my order. Will not respond to phone calls or email.Business Response
Date: 03/06/2023
Thank you for reaching out so we could take a look at this issue. It appears that listing was incorrect and at the $165 price point, the bcg, charging handle, buffer kit, LPK and pistol brace should not have been included. I have been given authorization to ship these items due to that error on our end. Once I have the SKUs for those items from our marketing team I will get a missing parts order rushed out. We have contacted the customer to provide an update as well and will keep in touch until we have tracking info for the missing parts order. Stay safe and have a great day!
Initial Complaint
Date:02/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on 02/13/2023 order# DT-******. I still havent received any shipping info. I want to know if the order has shipped and if not, what the status is. I have sent multiple emails, and have never gotten a response.Business Response
Date: 02/24/2023
Thank you for reaching out so we could take a look at this issue. We apologize for the delays and lack of response. We were able to get this order shipped out today BUSINSESS day 9 of the 1-8 day shipping estimate and have reached out to the customer with trackiing info. Thank you for your business and have a great day!Initial Complaint
Date:02/07/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They don't respond to phone or email requests. Items ordered in Dec, many phone calls and three acknowledge emails requesting help go unanswered. Extremely frustrated. This is not how you treat loyal *******************, 12/13/22 No tracking number for FFL items Please help me.None of their three phone numbers respond Emails go into a black holeBusiness Response
Date: 02/07/2023
Thank you for reaching out so we could look into this issue. I contacted our *** department and they had not received a copy of the *** from ********** ****. We reached out and obtained that info as it is necessary to process and ship these serialized lowers. We were able to get these lowers rushed out today once we received that *** info. I have contacted the customer with tracking info as well. Thank you for reaching out and have a great day!Customer Answer
Date: 02/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:01/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 12/22/22 I purchased an receiver set and lpk from the site. I have emailed the company numerous times getting responses that basically say my order continues to be further delayed as well as calling without being able to get a representative on the phone. I spoke with my FFL and they have yet to receive any contact from Delta Team Tactical. It officially been over a month since my order was placed, If they are not going to send out my order, I would like a refund immediately.Business Response
Date: 01/26/2023
Thank you for reaching out so we could investigate this issue. We were able to obtain the *** paperwork required to ship the order and got it rushed out today. We have reached out to the customer with an update as soon as we were notified of this issue and again just now with tracking info. Thank you for your business and have a great day!
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