Complaints
Customer Complaints Summary
- 134 total complaints in the last 3 years.
- 23 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/06/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Made an order on December 20 2022. My order consisted of a complete upper kit (unassembled) and 2 magazines. Everything online says at the latest shipping times is 10 days. I finally got a real reply from ************************* with DTT on Wednesday January 4 stating many employees have been sick. Then stated the another reason DTT was behind on orders was the weather throughout our country. These are sorry excuses in my opinion. My total bill was $426.48. The funds were pulled from my account immediately after I submitted the order. All I really want is my order shipped. If it cannot be shipped I would like to know when its going to be shipped for sure.
Business Response
Date: 01/09/2023
We were able to get this order shipped out today and have reached out to the customer with tracking information. Have a great day!Customer Answer
Date: 01/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:01/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on 11/14/2022. I was not informed of the shipping hold times for items, but that is not the issue. The company took my money (roughly $300 for the item after tax and shipping) for an item that I have yet to receive. After many phone calls, I was told they did not have all the information they needed to ship the package, so I obtained this information (11/29/22) and verified it had been received (11/30/22). I then later found out from the FFL I was using for this package, that they had yet again requested the information I had verified they had already received (12/6/22). Now it has passed the shipping wait period (10-14 business days) and I cannot get in contact with the company. The lack of communication is frustrating, but what is more frustrating is the fact that they have had my money the whole time. I have reached out each day by phone and five times in total via their support tab on their website. I have received no information from the company except for the three marketing emails they send out every single day.Business Response
Date: 01/06/2023
It looks like the FFL license we received from the customer's FFL was expired and we didn't receive a response for the updated license info. Our FFL manager called the customer's FFL again today and they said they would get the correct/valid info sent over so we can get this order processed and shipped. In this case, we are really at the mercy of the customer's FFL as we cannot ship the order without an updated FFL to ship the order to. We will keep in touch until we receive that information and get the order shipped. Have a great day!Initial Complaint
Date:01/02/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed a order for a 7.5inch 5.56 nato upper from the company on December 18th 2022 for the amount of $223.37 my order number from delta team tactical was *********Business Response
Date: 01/03/2023
It looks like we are sitting at BUSINESS day 10 of the 11-18 day shipping estimate. The warehouse is working to complete the orders placed ahead of you. I will do my best to get this rushed a bit quicker as well and will keep in touch until I have tracking info for the customer. Stay safe and have a great day!Customer Answer
Date: 01/03/2023
Better Business Bureau: I did receive my tracking number hopefully the product I ordered comes in undamaged and works flawless.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
Date:01/02/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased a lpk kit almost two weeks ago and have got zero shipping update and no response from delta team tactical regarding information on my order. They want you to download an app for order tracking that connects to your email but I find that unnecessary and a breach of personal security. I'll give them a week to reply or give me an update on my order, but I regret purchasing from them. Website states 1-4 days for shipping of small parts its been over a week now with no response.Business Response
Date: 01/02/2023
It looks like tomorrow will be BUSINESS day 6 of the 1-8 day shipping estimate as we do not work weekends or either Monday after Christmas/New Year's Day (except for myself). We apologize for the delays as the warehouse has been hit by a covid outbreak. I will make sure we get this shipped out tomorrow and will keep in touch until I have tracking info for the customer. Stay safe and have a great day!Customer Answer
Date: 01/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.DTT promptly replied through email to state my order was shipping today , January 3rd.
Sincerely, ****
*************Initial Complaint
Date:12/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
DT- ****** Supposed to be a Christmas gift , ordered 12/10/22 Never shipped as promised . We contacted on 12/19 and was told it would be shipped in the next day or too . 12/26 still not shipped . Ultimately *********** or refund my order . Horrible customer service .Business Response
Date: 12/27/2022
We apologize for the delays as we have had multiple warehouse employees out due to a covid outbreak. We are making sure this order ships out today and I will keep in contact with the customer until I have tracking info for them. Thank you for reaching out!Initial Complaint
Date:12/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Placed an order with Delta Team Tactical on 12-8-22. Have not received an order number, or confirmation, or tracking info on this order. Tried to contact via online chat, email, and a wasted 30 min. phone call spent entirely on hold. At the end of the 30 min. I received a recording stating no-one available to take your call- try back later. At this point I just want my money back, and will take my business elsewhere. Wish I would have researched this place a little better before attempting to business with them. Pitifull way of treating customers.Business Response
Date: 12/20/2022
We apologize for the delays and went ahead and cancelled the order as requested and issued a full refund. I have contacted the customer with the refund details. Thank you for reaching out and have a great day!
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