Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a complete SCT lower frame and a DTT G19 upper. The pistol has not functioned properly with the parts they sent it with or with stock glock factory parts. I basically have a useless pistol now. They don’t answer the phone, it takes you straight to voicemail. They don’t have an email address listed. I’ve been an armorer for a long time, this thing is a piece of junk and dangerous.

  

  Business Response

  Date: 02/25/2025

  Thank you for reaching out so we could take a look into this issue. We apologize for the issues with our phone system as it sounds like the customer reached out for help unsuccessfully. We have reached out to the customer via our email support system as it appears we never received an email with the required/necessary pictures and video of the issue with the product.

  We have provided links to all the relevant support systems we have available for all our customers and are just waiting on an email response so our gunsmith can take a look and attempt to diagnose and help troubleshoot the issue. Once we receive that information, we will get this addressed and the customer taken care of as quickly as possible. Thank you for your time. 

• Initial Complaint

  Date:02/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to purchase firearm parts on January 22nd, 2025. They charged my card then cancelled my order and withheld 3%. The parts I ordered are legal in my state. They have a policy not to sell those parts to **********, yet they let my order go through knowing it would not be fulfilled. They've created a situation where they charge you, won't fulfill the order, then they retain a portion of the refund. This is blatantly illegal. They refuse to give me a full refund, yet the didn't ship anything, nor did they ever intend to. I have issued a chargeback with my credit card company as well.

  

  Business Response

  Date: 02/26/2025

  Thank you for reaching out so we can address this issue. It looks like the customer placed an order that contained restricted items that we cannot ship to **************** due to the assault weapons ban. Per our terms and conditions, we can ONLY issue a full store credit. 

  In this instance the customer was upset with that resolution so we offered a refund minus the 3% fee our merchant charges US to issue any refund. This is common with any card processing system. Most companies charge this on the front end but we only keep the 3% in instances such as this where the cancellation was not due to any issue on our end. As it states on our site, it is the customer's responsibility to know the laws and regulations in their area as our system currently does not have the capability to block these restricted orders. So basically, we offered a courtesy refund minus the fee WE are charged, rather than issuing the full store credit that was offered.

  We notified the customer of the 3% merchant fee prior to issuing that refund as well so there would be no surprises with the refund amount. For all future orders that are cancelled due to restricted or illegal items, store credit will be our only option. Thank you for your time. 

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22901920
  
  I am rejecting this response because:

  The items in questions are not banned by WA state. They can be readily purchased at local retailers. It was Delta's decision to not fulfill the order. Their policy that these items would not be shipped, due to their self-imposed restriction, to WA state were not made clear before the purchase was made.

  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:12/21/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an ar15 pistol build kit. It was stated as a complete kit, minus the lower receiver. I was trying to get it built out by Christmas to take my son with it. I have built a number of them in the past. As I got into it I found that it did not have a barrel nut. I contacted the company and have gotten slow responses, 5 days between messages. I have uploaded the pictures that they requested, and each time they want more pictures. I just want the $10 part that was supposed to be included. I have decided to just buy the part locally and not wait for this awful companys customer awful customer service. Buyers be ware!

  

  Business Response

  Date: 01/02/2025

  We appreciate this issue being brought to our attention and for everyone's patience! Our team has been in contact to help resolve any issues and wishes to provide all we can. 

  Please continue to reach out and provide feedback as we always want to provide you with a reliant and enjoyable experience!

• Initial Complaint

  Date:12/13/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 5 Dec 2024. I received an order confirmation immediately. Their website site states that they will ship orders in 2-5 business days. I can't check my order status and when I email the company I get automated responses and NO answers. I would really LOVE to know when my order will ship. When I can expect it to arrive. If I need my FFL to contact them. Even more importantly, I'd really like them to contact their customers and and answer their concerns.

  

  Business Response

  Date: 12/18/2024

  Thank you for bringing this to our attention! Our agents are working hard to improve response times during this season and we greatly appreciate your patience! 

  We have been in contact with the customer and provided updates on the order. It is ready to go and tracking information will be provided via an email from the carrier!

  Once again, we appreciate this being brought to our attention and for all your patience! Please let us know if there is anything else we can do and Happy Holidays!

  Customer Answer

  Date: 12/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:12/10/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for 2 day shipping they offered it I paid 49.71 it was ordered on 12-2 did not ship till 12-4 and I received my product on the 6th have the shipping information it was received on the fourth at 1:43 in the morning at a dropbox somewhere. So they did not fulfill their obligation after they said that they could have two day shipping. I paid an extra $50 or 4971. I did not get what I paid for and they’re telling me to take it up with UPS well I did that and I got all the tracking information if that is needed, please contact me and I can provide it.

  

  Business Response

  Date: 12/11/2024

  Thank you for reaching out and for your feedback! We have reached out to answer any questions and clear up any confusion regarding the shipping timeframes. We are always happy to help and are working hard to get all orders shipped during this season! We appreciate your patience with us!

• Initial Complaint

  Date:12/02/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered on 11/22 and have yet to even hear from Delta Team Tactical. It has been 10 days and I have yet to receive any sort of update from Delta Team Tactical concerning my order. I have called 3 times on different days throughout the week and sat on hold for over 10 minutes each time. I have also sent 4 emails without any sort of response either. There is a complete lack of care or attempt at any sort of customer service at this company. Still don’t know if this is a real company or if they are a scam website?

  

  Business Response

  Date: 12/11/2024

  Thank you for bringing this to our attention! We have reached out to resolve any issues and answer all questions, and we greatly appreciate your patience!

  We are always happy to help and have a great team working to better your experience!

• Initial Complaint

  Date:11/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a *********** from this company. I received a completely different trigger after long wait. I contacted the company and was told that I would not be able to return it. I am now disputing it with **** and this is the biggest mistake shopping with them. I have spent thousands in the past with them but they really dropped the ball on this one. stay far away from the headache I'm dealing with now!

  

  Business Response

  Date: 11/26/2024

  Thank you for your feedback! Our agents are here to assist you and answer any questions you may have about your order or the product. The order has been received back by the company and we have reached out to help answer any questions. Please let us know if there is more we can do!

  Customer Answer

  Date: 11/27/2024

   
  Complaint: 22597511
  
  I am rejecting this response because: No substance. 
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:11/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company accepted my order for items shown in stock. When I asked for status they could not tell me when they could ship. When I asked for a refund they demanded a restocking fee. You can't charge a restock fee on items you haven't even shipped!

  

  Business Response

  Date: 11/12/2024

  Thank you for your feedback! We strive to provide the best support and to ship orders as quickly as we can during the Holiday Season.

  We have been in contact with the customer to assist in shipping their order out, but a refund was the solution we came to. We are more than happy to further help this customer and would love to provide all we can through the company!

  Once again we thank you for the feedback and hope to provide you with satisfying support and resolutions!

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my order 9/24, and their website said orders would be processed in 5-9 business days. It is 10/22 and despite numerous emails Ive been given no update to my order. Id like to simply cancel and get a refund.

  

  Business Response

  Date: 10/23/2024

  Thank you for bringing this to our attention! Our agents are working hard to get back to everyone in a timely matter and are here to help!

  We have reached out to the customer again with more information regarding the status of their order, and are happy to help with the customer's requests. Please let us know if there is anything else we can do, and we are once again grateful for this being brought to our attention!

• Initial Complaint

  Date:07/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/5/2024 I ordered a 9MM Conversion kit + Mag combo: R&D Precision Magwell Conversion Block for Colt 9mm Magazines + Recoil Technologies AR-9 9MM Stainless Buffer + United Defense 9mm (9x19) BCG + Ammunition Storage Components 9mm Colt Style, 32 Round Capacity 3 Pack, item #CO-36083, from Delta Team Tactical. The kit arrived on 07/13/2024 and installed the same day. Testing over 07/13, 14 and 15 revealed that the mag block would not function properly with two 9mm uppers that had previously worked flawlessly with ****** arms mag blocks. On the ** of 07/15/2024 I contacted the help desk for Delta Team Tactical with a detail message describing the malfunction and requested a RMA. On 07/16/2024, ************** (Delta Team Tactical) responded by asking for a picture of the faulty part. Since this item was purchased as a kit and one component depends on the other I was requesting an RMA to return the kit.After a couple of emails on 07/18/2024, ************** (Delta Team Tactical) responded with the following: I can send you an RMA number and a shipping label after we receive pictures of the items that you are wanting to return. Please reply to this email with the pictures and I will send the shipping label.I sent a picture of the advertisement with the part number and a picture of all the parts from the kit. I did not hear back so I sent the pictures again a couple of days later. I have not heard from ************** after sending the pictures. I have sent other emails requesting any kind of response and have heard nothing from Delta Team Tactical. I have not had any problems in the past with orders from Delta Team Tactical and appreciated their great prices and fast shipping. However, this is the first time I have requested to return an item. This is over the top so if I can get this situation resolved Im through with this company.

  

  Business Response

  Date: 08/01/2024

  Thank you for bringing this to our attention!

  We would love to assist the customer with their return and have reached out to resend the return label made for the order. We apologize for any issues that *** be occurring with our email system and we are working to resolve the issue as fast as we can! We appreciate your patience and are happy to provide the most we can for our customers! Please let us know if there is anything more we can do!