Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a serialized frame on 2/23/24. The item I ordered has not been shipped. I have sent several emails with no response. I called the other day and ******* looked at the order. He asked about the *** having an email, but I didnt think he used one. Its an old small town Main Street sporting goods store. I explained that in the order, but I provided a phone number and address. He said he would have customer service call the ***. Nevertheless, I managed to get an email contact and sent it to customer service. Its been crickets. An order should not take more than 30 days to complete unless there is an issue and even then there should be customer service outreach to resolve the issue. I was shocked to see so many complaints about the same types of issues. I just need the lower frame transferred to my *** so I cant complete the process. Thanks!

  

  Business Response

  Date: 03/22/2024

  Thank you for bringing this to our attention!

  Before we can ship serialized items, we must receive an *** License from a registered *** holder. We have attempted to contact the *** holder, but have not received a response. Our *** Department will be reaching out again today to request the license. Once that is received and verified, the order will be shipped out!

  We have emailed the customer to inform them of the situation, and are working quickly to get this order shipped. We appreciate the customer's patience and feedback, and strive to better our communication with our customers!

  Customer Answer

  Date: 03/22/2024

   
  Complaint: 21459026
  
  I am rejecting this response because:
  
  I talked to ***** Sporting Goods this afternoon. He said he spoke to someone from. Delta Team Tactical and they should be sending the frame. 
  At this time, the order still shows as new and not shipped. I did get an email from Delta Team Tactical Support, but it was some sort of link that required a login. It wouldnt work. Still not certain of the status. Just a matter of clear communication. 
  

  Sincerely,
  
  ***********************

  

  Business Response

  Date: 03/29/2024

  We appreciate the customers patience with this matter! We have been in contact with the customer, and the *** license needed to ship the order was received on Friday, 3/22. The license was verified and the order has now been shipped out! We are working to improve our *** shipping times and communication, and we are grateful for the customer's assistance in this situation!

  Customer Answer

  Date: 03/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. The business provided a tracking number, So well see if my FFL receives the package. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/20/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an assembled **************** upper receiver from Delta Team Tactical on February 3rd. On the website it says "Shipping / Order Status Update come within 5-8 Business Days and DUE TO WEATHER CONDITIONS, AN DELAY OF AN ADDITIONAL 1-3 BUSINESS DAYS MAY OCCUR*". According to their own policies, it should have shipped, or at least provided an update, within 12 days **** It is now February 20th (17 days later), I sent them a customer service email request on February 8th for more information about my order/timeline and have called every other day since then to inquire for more information, yet NO ANSWER. I provided my information for callback, but NO ONE has contacted me. Seeing an A+ rating on their Better Business Bureau didn't worry me until I looked through all of the other complaints about their failed customer service practices. I've been looking for an update on my order and can't seem to get one over the past 17 days - that's *****************. I'm now concerned that I may not receive all of the parts that I paid for in my assembled upper order, or perhaps they could be damaged after reading other complaints. I paid for a product/service and want that product/service delivered as advertised, I'm not asking for much here!

  

  Business Response

  Date: 02/23/2024

  Thank you for bringing this to our attention.

  We were able to communicate with the customer and give a status update. Through some communication and looking into the order we were able to test the order successfully. The order has been rushed and will be going out ASAP.

  We appreciate the customer being understanding and patient with us. 

  We hope you have a great week!

   

• Initial Complaint

  Date:02/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase from Delta Team Tactical for an unassembled upper, rail, silent buffer and a lower assembly kit. The post office however decided to return my package due to the address being wrong, even though I never had problems before.The package never reached my house. For the past two weeks I've been trying to reach customer service which is non existent.I went to there Facebook page, and managed to get someone saying "Our system has it as delivered to you." THE END. All they had to do was check the tracking number to see that USPS returned it to them! I had to order a new kit with a corrected address to meet a deadline. That one was delivered with no problems. Calling them doesn't work. Emails aren't answered. Facebook was no help. All I want is either a refund, or delivery of the original order that I spent $136.05 on but it's like pulling teeth! I'm not sure if they only have 5 employees for this type of service or what. Even with the screen shots of my order and the tracking number where it showed it was returned to them was ignored on Facebook. Great deals,but horrible customer service.

  

  Business Response

  Date: 02/13/2024

  Thank you for reaching out with this issue so that we could take a look at your order. It appears that the address input by the customer at checkout was not valid, which resulted in the package being returned to us rather than delivered. We can see in our system that the address was not edited in any way on our end as well. 

  It appears the agent that spoke with the customer saw the tracking and saw that it was delivered but may not have realized that it was delivered back to our warehouse rather than back to the customer, so we do apologize for that. The customer stated that they do want a refund which was issued before this dispute was filed. 

  At this point the order has been refunded and we have the order in our possession.

  Thank you again for reaching out and have a great day!

• Initial Complaint

  Date:02/02/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an order placed on Dec. 21 and then reached out to be informed the system dropped the selected FFL. I then emailed you the FFL I use on Jan. 10th. I have not heard back on the status of my order. ********* for a total of $219.38 On Jan. 6 I reached out to customer service and resubmitted my FFL contact information via email correspondence only. I then tried several times to call customer service the week of Jan. 22nd to the 26th each day at different times of the day. I left a voice mail and a request for a return call. Nothing I submitted another email on Jan. 20th asking for an update and 13 days later I have heard nothing. I am starting to think this is a scam.

  

  Business Response

  Date: 02/13/2024

  We apologize for the delay with this order.  From the looks of it we emailed the customers FFL on JAN10th, but the email address was invalid. Our FFL team then called the Customers FFL but received no response so a message was left with the FFL. We received the FFL information shortly after which allowed us to begin working on this order. This order was also an assembled lower which adds to the expected ship date. 

  It looks like our FFL team spoke with the customer and provided tracking info on FEB 6th. 

  Thank you for your business and reaching out so that we could get this taken care of. 

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my order on 12/1/23 a complete build kit for a acp 45 on 12/21/23 I received a package containing 5 parts most were for a 9mm that I didnt order notified the company they said they would investigate get back in touch with me I have called them three or four times keep getting the same response investigating it is now 1/10/24 still not received any response all I want is what I ordered or my money back thanks

  

  Business Response

  Date: 01/12/2024

  It looks like our customer service team has looked into this request, and are in the process of filling a claim with the carrier for this order. Per our terms and conditions, this needs to be investigated by the carrier and this does take some time. Thank you for your understanding and we hope to have answers shortly. We apologize for the inconvenience you have faced.

• Initial Complaint

  Date:12/27/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on December 3rd for a Frame and Slide for almost $300 as a Christmas gift and after 10+ unanswered phone calls and hours of waiting along with an unanswered support ticket, DTT has been unresponsive and my order has not made any movement at all. Now that the christmas plan is ruined I plan to dispute this charge with my bank soon unless a reasonable solution is presented to me by DTT in the very near future.

  

  Business Response

  Date: 01/02/2024

  We apologize greatly for this inconvenience. Our FFL orders do take longer to process as we need to validate the information and ensure everything is in order. On top of that, we have seen a higher than normal order volume due to the holidays. This order is on track to ship this week. We appreciate your feedback, and we have the best customers.

• Initial Complaint

  Date:07/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a build kit containing all mechanical parts and slide (everything but the frame kit) order #*********. The product was recieved in a timely manner. Upon opening it was discovered the safety plunger spring was missing and pitting blemish on the slide. I contacted DTT 5/19/23 and received a response from Nick R. They requested I send photos ticket number ******. I sent photos as requested. The response from Nick R was that this would be brought to the ordering manager for resolution. It is 7/1/23 and no response or action has been made by DTT. There has been ample time for a response/resolution from this company. This is the reason to bring it here.

  

  Business Response

  Date: 08/04/2023

  We agree with the complaint for the most part. The customer happened into some gaps in our coverage with customer service and our BBB response. He never should have been left without a response for anywhere near as long of a time as he was. We were slow with handling the situation and our department handling the BBB complaints went through a major restructure involving a reduction in the work force including the person who handled the complaints, and with him, our access to the complaints.

  The customer was very thorough and we dropped the ball. We do appreciate him and customers like him.

  I believe we have remedied the situation with the customer. I have reached out to confirm that the customer is satisfied with the resolution. His latest correspondence claims he is and that he looks forward to doing more business with us, but I want to make sure he truly is satisfied.

• Initial Complaint

  Date:06/24/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/05/23 I purchased a stripped AR10 lower and an AR15 trigger parts kit. Their business said it would be two weeks until and after 3 1/2 weeks of not hearing anything I begin to email and call in every other day. After over a month and a half I finally made a claim with my bank and miraculously, four days later I received a tracking number through a third-party service, yet still no reply from Delta team tactical. I was hoping it was my lower and this nonsense would be over, however, the FFL had no idea who I was, and had not received a lower for me it was just my cheap LPK i ordered along with the expensive .308 lower. A week or two after the just the LPK arrived to my house my bank reversed The entire claim off the bassist that Delta team tactical had in fact, sent me something, and I was no longer able to claim it from receiving nothing to not getting my whole order I have obvious proof I’d like a refund for the AERO M5 blem lower you never sent this is crazy I use to really like you guys this has affected me I didn’t expect the random charge in my account even though you just sent some cheap parts kit not my nice lower

  

  Business Response

  Date: 08/04/2023

  We agree with this complaint.

  The customer was totally neglected and should not have had his issue unresolved for as long as it was. 

  The customer has had his money refunded a little over a month ago. I am unaware as to how satisfied he is with the outcome other than being relieved at having his money refunded.

  He has been a customer for a while. We have worked through some issues previously with components not working together, his and ours, with a satisfiable outcome. He is a good customer and we would like more like him. No customer should be left without a response for as long as he was, let alone a good customer.

  Our only excuse is being extremely understaffed in our customer service department at the time, but he still should have been taken care of better than he was.

• Initial Complaint

  Date:05/26/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase from the delta team tactical website. After 3 months and numerous attempts to contact (response takes **** days) they have yet to ship what I ordered. They don't claim to be out of stock, only understaffed. I told them to either ship what I have paid for, or refund my money. I was offered a partial refund. This feels like a scam.

  

  Business Response

  Date: 05/29/2023

  Thank you for reaching out so we could look into this order. It does look like we were well behind on the order. A bank dispute has been filed so we have cancelled the order and the customer will get their refund through their bank once that dispute is settled. Stay safe and have a great day!

  Customer Answer

  Date: 05/30/2023

   
  Complaint: 20109228
  
  I am rejecting this response because: I shouldn't have to open a credit card claim to get my money back. They have done nothing to resolve the problem. This needs to be documented so other people don't get taken advantage of. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 24th, 2023, I purchased am AR15 gun kit, order #DT- ******. I have, on numerous occasions, tried to call their customer service number, and have talked to them. Their customer service online claims a time frame of ***** days for shipping. My *** dealer's information was sent to them a few times, and my *** dealer has also sent his licensing information to them as well. As of today, May 11th, I have not heard or seen of my product. I have sent numerous e-mails to their e-mail addresses, only to get an automated response. **************** should be removed from their vocabulary, since they have absolutely NONE. I desire my purchase be sent immediately. Please!

  

  Business Response

  Date: 05/12/2023

  Thank you for reaching out so we could look into the delays on this order. I was able to print out the license info provided by the customer's FFL and got it rushed to our FFL team. I will keep in touch with the customer until we have tracking for the order. Stay safe and have a great day!