Complaints
Customer Complaints Summary
- 134 total complaints in the last 3 years.
- 23 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/13/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order DT-****** DeltaTeamTactical.com DeltaTeamTactical.com ***************************************************** Date Ordered: 2/17/2023 Order Number: DT-****** BILLING ADDRESS *********************** ******************************************************************* ********** ******************** SHIPPING ADDRESS *********************** ************************************************************ - ** Shipping Method: Free Shipping Tracking Number: ********************** Shipped on: 04/07/2023 Payment Type: Online Credit/Debit Card ITEM IDITEMSPRICEQTYTOTAL S-LR-*****-SBAero Precision EPC-9 Assembled Anodized Lower Receiver - 9mm/.40 Caliber Compatible - Accepts Glock Magazines - Special Buy $89.992$179.98 CO-81242HEXMAG, Magazine, **** Win/7.62 ***** 20Rd, Fits DPMS/SR25 - Black Finish - 3 Pack $42.991$42.99 routeRoute Package Protection *Fee Doesn't Apply Towards Minimum Free Shipping Amount* $6.691$6.69 $229.66Subtotal:$0.00Discount(s):$17.84Taxes:$0.00Shipping:$247.50TOTAL:$247.50Payments:$0.00Balance:This was my order. They finally shipped 3 magazines directly to me, I received them Monday. The two lower receivers have not been shipped to my FFL, Delta Team Tactical has not responded to numerous calls or emails. My FFL has not been contacted by DTT. Zero correspondence besides generic emails and ten thousand sales emails to sell me what I bought two months ago.
Business Response
Date: 04/14/2023
Thank you for reaching out so we could look into delays. We are definitely behind on this order. I went ahead and tracked down a copy of the customer's *** and got that printed along with the pick list for the order. I gave that directly to the *** manager to get rushed asap. We have contacted the customer and will continue to do so until we have tracking info for the order. Stay safe and have a great day!Customer Answer
Date: 04/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:04/13/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchase was made on 3/15/23 and never shipped. I spend 70$ with their company with the promise of a product. Their customer service is non existent all my emails and phone calls have turned up dead ends. They havent emailed me on my order in over a week. Their phone call service directs you to another business and then hangs up on you. Have heard nothing about my order. They took 70 dollars from me to put me on a mailing list and never send the product I purchased.Business Response
Date: 04/14/2023
Thank you for reaching out so we could look into this order. It looks like it this order shipped out yesterday. We have reached out to the customer with tracking info. Thank you for your business and have a great day!Customer Answer
Date: 04/15/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:04/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, I ordered a product, the description is in the upload. It was missing parts. I have filed an online complaint with the company , also in the upload. I have called the listed number and they say to schedule a customer service call back and to go to their website. There is no way to schedule a call back on the sites listed on the number provided. I just want my missing parts but cannot get a way to contact them. Thanks, *****Business Response
Date: 04/12/2023
Thank you for reaching out so we could look into this issue. We apologize for the missing parts as sometimes they arrive from the manufacturer without the hardware and it appears this one slipped through QC. We appreciate the pictures sent in by the customer as it makes this process much easier. We will make sure the missing parts are shipped out today and I will keep in touch with the customer until we have tracking information for the missing parts. Stay safe and have a great day!Initial Complaint
Date:04/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
order dt851000 was placed on march 4 2023. tried both phone and email to no avail. there is no reason to treat a loyal repeat customer like this. i want what i paid for and nothing more !Business Response
Date: 04/10/2023
Thank you for reaching out so we could look into this order. We apologize for the delays as it looks like we have yet to receive a copy of the license info from the customer's ***. I emailed them just now and CC'd the customer in that email so they can see when they respond. Once I have the *** info, I can get that printed along with the pick list for the order and get it to the *** manager to get rushed asap. I will keep in touch with the customer until I have tracking info for the order. Have a great day!Initial Complaint
Date:04/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed order DT-****** on 3/18. I've tried emailing and calling but no response. One of their emails, says that lowers will not ship until a copy of the *** is received. I emailed all my ***'s info, going on 15 business days and me or my *** has received any contact.Business Response
Date: 04/07/2023
Thank you for reaching out! I can see this order was completed today so I spoke with the *** manager and let him know it needs to ship asap. We also reached out to the customer with an update and will keep in touch until we have the tracking info for the order. Have a great day!
Initial Complaint
Date:04/05/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I originally placed an order (DT-839977) on 3 Feb 2023. When I originally placed the order, I misspelled the street address of my location, which shouldn't matter because the item was a serialized frame which needed to ship to an ***. I tried contacting to change the street address and never heard back. I tried contacting several more times (10 March, request #****** and 31 March request #******) and still have heard nothing back. I attempted to call and received no answer. I contacted my local *** on 31 March 2023 to see if they had gotten a request to send the *** over to Delta Team Tactical, and they had not, almost 2 months after the original order. So far any attempt to contact the company has not been successful. My bank account was charged the day of purchase, so I've been out the money with nothing to show for it. I've exhausted all other methods of contact, and have nothing to show for it, so here we are. If I don't hear back from them about a refund, I'll proceed with a dispute with my bank.Business Response
Date: 04/06/2023
Thank you for reaching out so we could address this order issue. We went ahead and issued a full refund per the customer's request. We have reached out to the customer with an apology for the delays and lack of response and also provided the refund details. Stay safe and have a great day!Customer Answer
Date: 04/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:04/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order number: DT-****** Order Date: 3/17/2023 Paid $319.45 Never received my item. Have attempted to email and call the company many times with no response or answer.Business Response
Date: 04/03/2023
Thank you for reaching out so we could take a look at this order. It looks like we are sitting at BUSINESS day 11 of the 10-14 day shipping estimate. We never received a copy of the required license from teh customer's FFL and there was no FFL phone number or email included in the customer comments at checkout. We went ahead and cancelled the order and issued a refund per the customer request. Stay safe and have a great day!
Customer Answer
Date: 04/10/2023
Complaint: ********
I am rejecting this response because:
Sorry, it was 1-8 business days and since you are unaware of your own shipping times I have included this from your site. Thank you.
Sincerely,
**** *****Business Response
Date: 04/10/2023
We have explained the FFL SERIALIZED SHIPPING TIMES to this customer several times, NONE of our serialized estimates are 1-8 days. This order was cancelled and refunded per the customer's request. Have a great day!Initial Complaint
Date:04/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased 3 lower receivers January 4 2023. Asked Delta to send item to Bass Pro Shop as the FFL in Macon, Ga. I have gotten nothing but the run around. And now they are not responding to any communication. I just want the items I paid for. Can you please assist me? ThanksBusiness Response
Date: 04/03/2023
Thank you for reaching out so we could take a look at this order. It looks like we have contacted the customer's FFL but they never provided the required license info so we have not been able to process/ship this order. Our customer service agent notified the customer of this info earlier today but the customer hasn't responded. We may need the customer to find a new FFL for us to transfer the lowers to if we cannot obtain the FFL info from Bass Pro Shop. We will keep in touch with the customer until we receive valid FFL info to transfer the lowers to. Have a great day!Initial Complaint
Date:03/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order an item on 02/06/2023 and it is defective or having issues. I contacted them multiple times via email and phone and have yet to hear anything from them.Please contact me back to resolve the issue.Order number: DT-******Business Response
Date: 03/29/2023
Thank you for reaching out so we could take a look at this issue. We apologize for the delayed/lack of response. I have passed this info on to our returns/repairs manager so we can reach out to the customer to get this issue resolved asap. I will keep in touch with the customer until we have them taken care of. Stay safe and have a great day!
Initial Complaint
Date:03/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Placed and paid for an order over a month ago and have not received order and Delta Team Tactical does not answer their phone and does not call back. Doesnt respond to emails or chat.Business Response
Date: 03/29/2023
Thank you for reaching out so we could look into this issue. I can see there are 2 active orders for this customer but we have yet to receive the required FFL info from the customer's FFL. We will reach out to those FFLs and request a copy of their license so we can get these orders taken care of. I will keep in contact with the customer until both orders have shipped. Stay safe and have a great day!
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