Reviews
This profile includes reviews for Instant Checkmate's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 63 Customer Reviews
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Review fromRobert H
Date: 08/12/2023
1 starRobert H
Date: 08/12/2023
You all keep charging my card with out my consent I'd like my money back asap
Instant Checkmate
Date: 08/14/2023
Dear ******,Under normal circumstances, when a user activates an account with **********************, they must provide an electronic signature authorizing Instant Checkmate to charge their card, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email upon signup. If a user completes their initial search inquiry but does NOT enter their payment information, they will not be charged and no membership will be created.In the event of proclaimed fraud, Instant Checkmate requests the billed recipient contact us first to ensure the account in question is thoroughly investigated. When this claim can be justifiably substantiated, the account in question is disabled from further use, all memberships to be cancelled, and all charges to be returned to the payment option used (up to 12 months due to system limitations).Please be advised that **** has made changes to their purchase return authorization process. We have tried to authorize a refund on your account. Unfortunately, **** is not authorizing a full refund because of a flag they have placed on your account. We are working with **** to ensure that you and your bank have visibility into this declined refund. However, if **** does not authorize additional refunds we will not be able to process it further. Please contact **** for further information.Please do not hesitate to contact our customer service department at ************** with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Instant Checkmate SupportReview fromDeb W
Date: 07/28/2023
3 starsDeb W
Date: 07/28/2023
Was looking for information on a deceased relative. I did not find the information available all that helpful. I also didn't realize that by purchasing access to the available information, I was purchasing a subscription. Totally my fault, however, that detail should have been better explained on the website.Instant Checkmate
Date: 07/31/2023
Dear *******,When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.We have cancelled all memberships and refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Instant Checkmate SupportReview fromTm m
Date: 07/27/2023
2 starsTm m
Date: 07/27/2023
They don't get any information regarding marital status or divorces, Seems like that would be a pretty standard result. I've tested multiple people. Nary a result. Pretty disapponting,Instant Checkmate
Date: 07/31/2023
Dear *****,While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Instant Checkmate, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show ** in a final report.Although marriage and divorce records *** be accessible, we cannot guarantee they will be provided in your report, as it depends on the data we have available.We have refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,Instant Checkmate SupportReview fromWalt P
Date: 07/21/2023
5 starsI was doing background check on myself - service was excellent - I would recommend CheckmateReview fromMark M
Date: 07/21/2023
5 starsI was happy with the service and the function of the website.Review fromFrank S
Date: 07/17/2023
5 starsExcellent service. Used the app to look up my parents information. Thanks!Review fromChris D
Date: 07/14/2023
5 starsThey did exactly what they said they were do. I did my instant checkmate, and when I was finished with what I needed it was easy to cancel. Very nice people and a very good job.Review fromTodd B
Date: 06/20/2023
5 starsI was very pleased with the service. I needed documentation in help with a funeral for a veteran and Instant Checkmate helped. ************Review fromanita b
Date: 06/01/2023
5 starsPleased. We now know what the next step needs to hopefully contact this individual.Review fromPat K
Date: 05/25/2023
1 starPat K
Date: 05/25/2023
This company is insanely overpriced and their methods are deceptive. They claim to have all kinds of information. They walk you through, step by step, saying they are pulling from this data base and that data base. Then, when you get to the actual report, it is laughable how little they provide. I put in a test case name, meaning that I had all the information publicly available on this person from other companies in the same business. They had NOTHING on this individual. They had a few addresses. The other websites had jobs, education, marriages, all kinds of publicly available data. Instant Checkmate is by far the most expensive service doing this kind of data base search. They charge over $35.00 plus a one time charge of $3.99 to download. If they actually had the information they claim to have, I would happily pay it. They have nothing. Don't make the mistake I did and waste five minutes on these people.Instant Checkmate
Date: 05/25/2023
Dear ***,While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Instant Checkmate, we guarantee that we will search every database available to **. However, because we simply display records as they are provided to **, we cannot guarantee the content of the records that *** show ** in a final report.We have issued a full reversal to this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,Instant Checkmate Support
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