Reviews
This profile includes reviews for Instant Checkmate's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 63 Customer Reviews
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Review fromSteven S
Date: 01/08/2024
1 starSteven S
Date: 01/08/2024
Dont use this!!! This is a scam. Outdated information at best and they continue to charge long after the account is closed. Im seeking legal to stop the charges even after they confirmed my closed account.
Instant Checkmate
Date: 01/09/2024
Dear *****************************,When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.Additionally, while an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Instant Checkmate, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report.We have cancelled all memberships and refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,Instant Checkmate SupportReview fromTerrell T
Date: 10/11/2023
1 starTerrell T
Date: 10/11/2023
Do not use this service. I sat through their long pretend database show. It kept rejecting my credit card but accepted my debit. Then once I created my account I am ************************ kicked off my dashboard before I can download my report. Then when I tried to log back in it says my account is locked for no reason and I have to call their support number. I think it may be a scam. I plan to dispute the charges ASAP. Maybe even make an FTC complaint. Very fishy.Instant Checkmate
Date: 10/13/2023
Dear ***************************,After a thorough investigation, we were unable to locate an account with the information provided. In order to meet these expectations, we request all applicable information listed below:The first and last name used on the account The email address registered The first 6 and last 4 numbers of the card used The Paypal email address or Paypal Transaction ID number Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Instant Checkmate SupportReview fromMonte B
Date: 10/03/2023
1 starMonte B
Date: 10/03/2023
All I wanted was my mugshot. Seems logical and since I did a search and this was one of the first hits. Shame on you for false advertisement. You should credit my account and try being honest!Instant Checkmate
Date: 10/05/2023
Dear *****,While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Instant Checkmate, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show ** in a final report.We have refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,Instant Checkmate SupportReview fromDiane (and Brad) A
Date: 09/29/2023
1 starDiane (and Brad) A
Date: 09/29/2023
Misleading and unable to view MY report for reasonable fee or free. I wanted to view MY report for the purposes of validating that ALL info contained in the report were accurate. There seems to be no easy way for people to do this, as there is with credit reports. Why? I will withdraw this complaint if they provide MY report (for verification purposes) for free or a REASONABLE fee. As it is now, I have no knowledge of what is contained in my report and neither does anyone 3else it seems. Is there no oversight of the info aggregator online sites?Instant Checkmate
Date: 10/03/2023
Dear ***** and ****,Thank you for contacting Instant Checkmate regarding your request for your *********** Report. Please be advised that we are working on an automated process for consumers to be able to access their *********** Reports on their own, but at this time, we do not offer this as an automated process.Additionally, while an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Instant Checkmate, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show ** in a final report.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,Instant Checkmate SupportReview fromRaymond T
Date: 09/20/2023
4 starsMy report did not contain what I needed. However they did provide me with a prompt refund. Very courteous and professionalReview fromBrittney L
Date: 09/07/2023
1 starBrittney L
Date: 09/07/2023
I've contacted them multiple times, and they won't delete my information. They've deleted my "profile," but all my information is in a "snapshot," including my address and phone number. I've requested that my information be taken down at least ten times, but they have yet to contact me back. I plan to take legal action against them.Instant Checkmate
Date: 09/11/2023
Dear ********,Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.We have received your data removal request, ********, and we appreciate your patience as our data team works to remove your information from the Instant Checkmate People Directory. We will reach out to you once the information has been removed.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Instant Checkmate SupportInstant Checkmate
Date: 09/11/2023
Dear ********,Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.We have received your data removal request, ********, and we appreciate your patience as our data team works to remove your information from the Instant Checkmate People Directory. We will reach out to you once the information has been removed.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Instant Checkmate SupportReview fromSarah P
Date: 09/06/2023
1 starSarah P
Date: 09/06/2023
This business doesn't find anything and it will not cancel your membership. I wish I would have read the reviews before I put anything into it and if I could give a zero stars I would, but there's not an option for that There's a reason why they have one point four starInstant Checkmate
Date: 09/07/2023
Dear *****,While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Instant Checkmate, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show ** in a final report.After a thorough investigation, we located an account under the email address, *********************** However, we were unable to locate any processed charges or subscriptions on this account.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,Instant Checkmate SupportReview fromRobert R
Date: 08/21/2023
1 starRobert R
Date: 08/21/2023
Deceptive pricing at best. No idea I was signing up for continuous billing even though I wasn't using the service.Instant Checkmate
Date: 08/23/2023
Dear ******,When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.We have cancelled all memberships and refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Instant Checkmate SupportReview fromWilliam A
Date: 08/13/2023
1 starWilliam A
Date: 08/13/2023
I found great information on other background check websites (more than one) and I wanted to get more info so I signed up with Instant Checkmate. I found that even the information that was on the other similar services was not there on Instant Checkmate, and their entire report is filled with STUPID fillers, like all the neighbors name who are not the target. Just names and their homes. They did not have 10% of the information that was available on the other similar website!!Instant Checkmate
Date: 08/14/2023
Dear *******,While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Instant Checkmate, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show ** in a final report.We have refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,Instant Checkmate SupportReview fromJames H
Date: 08/12/2023
1 starJames H
Date: 08/12/2023
My credit report indicated my e-mail address and information had been compromised in a security breach to InstantCheckmate.com. InstantCheckmate did not notify its customer of such a breach and found that to be unprofessional and questionable that they are selling information to third parties.Instant Checkmate
Date: 08/14/2023
Dear *****,Thank you for reaching out to Instant Checkmate. I understand your concern regarding the security of your information. Regarding the data security incident, you can find our response and the most recent information regarding our security protocols at ***************************************************************. We take the privacy of our customers very seriously and are taking all appropriate measures in response to the incident. We will continue posting updates as we have more to report.To delete the account ********* that ********************** maintains for you, please visit our ******************* at ***************************************************** and select under ********* Tools, Right to Delete. *********************** information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only. To suppress your public data, please visit our ************** at *****************************************************/ and select Suppress ***************** Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Instant Checkmate Support
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