Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,496 total complaints in the last 3 years.
- 621 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
-Business Practice to Auto **** - Renew for 3 Years -Business Policy to not Reimburse for Disputes beyond 30 Days after Payment.-So, I was Billed for 3 Years of Service that I do not want for that period of time.-I spent literally hours on the phone, in chats and via texts trying to resolve this issue though GoDaddy.-They assigned Ticket #'s OOPR-***** and OOPR-***** to my dispute(s) about the attached invoices.-They said they will only reimburse $179.64 from the second invoice, which has yet to be credited back to me.-They denied my remaining claim, and say that it is up to ********* as to whether these things are approved or denied.-I would argue that GoDaddy Policy - Practice allows ********* to process 3 year subscriptions on their behalf.-Please help.
Business Response
Date: 04/22/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 19, 2025 and February 14, 2025, our customers ********* Emails with Advanced Email Security (AES) auto-renewed for three years in accordance with their account settings.
On March 13, 2025, our customer contacted our Care team about a refund. The orders were both outside of our refund policy at that time.Our refund policy can be found here: ***************************************************/refund-policy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customers frustration and have processed the partial refund. We are unable to refund the full amount. Account management is a customers responsibility.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ashlee E
Office of the CEO - GoDaddyCustomer Answer
Date: 04/22/2025
This is not a resolution, it does not address my complaint at all. I was already aware that Go Daddy imight do a partial refund. I stated this in my complaint to the BBB. I was not satisfied with that outcome earlier, and I am not now either. Perhaps they should review and respond to my entire complaint regarding their 3 year billing practice.Business Response
Date: 05/01/2025
Thank you for the opportunity to address our customers additional concerns.
On January 14, 2019, our customer renewed the two email plans in question, each for a three-year term. Subsequently, per our customer's account preferences, ********************** automatically renewed the email plans upon their respective expiration dates in 2022 and 2025, for three-years.
GoDaddy proactively sent renewal notices to our customer prior to the renewal transactions, including on January 9 and February 4, 2025. These notices informed out customer that the expiring services would automatically renew for three-years unless action was taken.
Per the terms of service that our customer acknowledged and agreed to, automatically renewed M365 plans so do for a period of time equal to the most recent renewal period, in this case, three years. Additional information regarding automatic renewals is discussed in GoDaddys Universal Terms of Service Agreement at ****************************************************************************************.
We appreciate our customer's candid feedback about our service levels and will ensure their concerns are thoroughly reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO GoDaddyInitial Complaint
Date:04/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm paying GoDaddy over $400 a year for a functioning website. I also pay to keep my domain. I use my website to draw in business. I rely on it so customers can easily make appointments and see what we offer. My website constantly changes without my knowledge. GoDaddy is constantly updating their site which directly effects the functionality of my website. I spend thousands of $$ on paying people to fix my site only to find that it was changed again a few months later by GoDaddy. I moved and changed my address but the website still shows customers the old address. My staff has changed. I remove them from my website through website builder, but they still appear when customers search for a ****** on my site. There was an unwanted, mandatory membership offer added to my site without my knowledge by GoDaddy that made it impossible for customers to use my site at all without signing up for a membership. My site wasn't functioning for several months before I stopped paying techs and called GoDaddy. This is when I learned that GoDaddy is behind all the functionality issues I've been ********** my Book Now button is not functioning. All my booking options are changed. My services list should allow potential customers to click on the service they want to make an appointment directly from the services list. I also had photos attached to each service. Now the photos are seperated and the services list doesn't function the way I set it up. I've been a customer for almost a decade. I built this website myself. It was functioning well for the first several years. Now it's in shambles as GoDaddy continues to make changes without informing me or affecting the functionality of my website.I want credit for all the business lost and for someone at Godaddy to fix this once and for all.Business Response
Date: 04/18/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 13, 2023, our customer purchased **********************'s Websites + Marketing (W+M) Commerce plan for a two-year term via the GoDaddy website. *** is a proprietary, do-it-yourself, template-based product to construct a website.
On February 22, 2025, they contacted GoDaddy's ************* team via online chat to request assistance with their W+M plan. Unfortunately, they had to end the interaction before our team could address their concerns, but they were instructed to follow up when they had time.
On March 4, 2025, they manually renewed their W+M plan for another year.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we appreciate our customer's candid feedback regarding their interactions with our Care Team, we need to have real-time interaction with them to address their website issues. Details on contacting our twenty-four-hour ************* Team can be found at this link: *******************************************************;
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO - GoDaddyCustomer Answer
Date: 04/19/2025
Hello,
Go Daddy records are missing a lot of information. I've actually been a customer since 2016. I don't write down dates that I called in. I shouldn't have to. But my problem was actually resolved through the phone call in March. That's why I didn't call back.
But upon checking my website this past week, I noticed more changes were made that affected the functionality of my web site. These changes were made by Go Daddy as I have not touched my website since it was fixed in March.
I'm fully aware that I built my own website. It was fully functional for several years until GoDaddy started making changes that affect my site.
Their response totally ignores the actual conversations I had with their customer service department. Their response is inaccurate. Apparently they will do anything to avoid responsibility.
I don't have time to continuously fix the changes that Go Daddy made.
I'd like an explanation as to why my customers were suddenly forced to sign up for a membership that I never initiated. That membership window blocked my customers from accessing my website for almost a year. The website I worked so hard to build was inaccessible due to Go Daddy practices.
Sincerely,
******* Valentine
Owner of HairFreek Barbers
Business Response
Date: 04/21/2025
Thank you for the opportunity to address our customers additional concerns.
Being a template-based website builder, Websites + Marketing (W+M) has hosting and functionality built-in, allowing our customers to create a website they can customize with their own text, images and features without having to code. Over time, due to factors such as security and the needs of our customers, the features and functionality of W+M are sometimes updated, with new ones being added. Our 24/7 Care support team is happy and available to help with these.
We stand by our original response and encourage our customer to work with our Care support team regarding any remaining questions or concerns.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
**** Richards
Office of the CEO GoDaddyInitial Complaint
Date:04/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cancelled my annual website subscription within 30 days of being charged on my C/C. Go daddy has refused to refund me. I have been very patient and spent hours trying to get a refund and they have refused. ******** customer service!Business Response
Date: 04/17/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On January 31, 2020, our customer signed up for a one-month free trial of our Websites+Marketing (W+M) Standard, renewing annually.
On February 28, 2025, per our customer's account preferences, ********************** automatically renewed the W+M in good faith to honor agreements with them. GoDaddy sent renewal notices before expiration, informing them that the expiring items would be renewed in accordance with their account settings unless additional action was taken. GoDaddy provides its customers with complete control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.
On March 17, 2025, they contacted our *********** to inquire about a refund. During this interaction, they were advised correctly that they were not eligible for a refund per GoDaddy's Refund Policy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While our customer's request is outside of our refund policy, we empathize with them, and as a one-time courtesy, we have provided a refund for the W+M. However, in the future, all refunds must be processed in accordance with our refund policy, which can be found at: *****************************************************************. Please allow 7-10 business days for this to reflect with their financial institution.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the CEO GoDaddyInitial Complaint
Date:04/11/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Registered and purchased domains and outlook emails adresses with godaddy. Emails were not functional, contacted support which said it will be resolved in a few hours. The same thing kept happening for days at the time, support lied saying they will solve the issue, the issue was never solved, the product I purchased was not functional and not accessible and support did lie every day saying that it will be solved within few hours, closing the chat. To this day after 4 days the service is still not available. Support even suggested I fix the problem (?). Support lied repeatedly and have no recourse but submit an official complaint against the company. Every single support chat transcript is not delivered to the customers so I don't have access to the chats. I created a ticket and still issue not resolved: Case Note created with ID: ********* - Name is ******** ******* Email address is ************************************* (this is the name of the third support agent who promised but did not deliver) - they even tried to upsell me more products instead of fixing the issueBusiness Response
Date: 04/15/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Between April 4 and April 8, 2025, our customer registered multiple domain names and multiple ********* 365 (M365) Email Essentials plans for a one-year term each.
Between April 10 and April 14, 2025, our customer contacted our *********** via online chat to inquire about several M365 plans not setting up. On April 11, 2025, our staff escalated their concerns to our Advanced Technical Support (ATS) and advised to allow ***** business hours for ATS to review.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On April 15, 2025, our ATS reviewed their M365 setup and were able to get their email plans up and running.
Additionally, we appreciate our customer's candid feedback about our service levels and will ensure our ************* Managers thoroughly review their concerns in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
We welcome the opportunity to connect with them in the hopes of resolving any outstanding concerns and can be reached at *************************************************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the CEO GoDaddyCustomer Answer
Date: 04/15/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******* ********
Initial Complaint
Date:04/10/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased the ****************** domain and a ********* 365 Outlook email ************************ from Go Daddy, yesterday on April 9, 2025. My account seems compromised. There could be duplicate database records created by my identity. I'm being tortured by Go Daddy employees. It seems like they can do more.I've had too many too many problems as a new customer. Please check my database record account. Should be only one database record, all information should be spelled accurately with no missing or altered information. I'm experiencing a missing email, email drafts showing up in the inbox, an email prepared on my mobile phone didn't show up in my business email account after signing in from a laptop, my business email URL at ************************ doesn't always open to the sign in page. It also opens to error messages or blank pages. My password stops working. I'm told my username or password doesn't exist. I'll not reset my password to possibly help an attempt to steal and takeover my original account. This is an insider database issue not a password issue. I'm blocked from signing into my account! Someone activated the security default feature. I'm told I need to download the ********* authenticator app but I still can't sign into my account. I'm looped around in circles and nothing is helping. Someone published my domain with a mobile phone webpage design I'd not chosen. Who needs my company's domain to be public so desperately? This is my decision. I wasn't finished designing this.Please have the Go Daddy executive office and IT department check my database record/account. Please deactivate the default security in my account. Its blocking me from signing in. Please make sure there's only one URL generated for signing into my business email at ************************. Please help me contact the OWNER or executives at Go Daddy. I'm a prefunded tech startup. I don't have resources for many options.Thank You!Business Response
Date: 04/11/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 9, 2025, our customer created a new ********************** account and purchased a new domain name registration and an Office 365 email plan.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On April 11, 2025, our office connected with our customer via phone to discuss their concerns. We will remain available to assist them as needed, and can be reached via email at *************************************************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** ****
Office of the CEO - GoDaddyCustomer Answer
Date: 04/14/2025
Better Business Bureau:
I've received a call from Go Daddy's Office of the CEO on April 11, 2025, at 12:35 PM. Complaint ID ******** has been resolved.Thank You!
Regards,
***** ********
Initial Complaint
Date:04/09/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Godaddy.com sent me a renewal alert from the [email protected] e-mail on March 25, 2025 for " Websites + Marketing with Email" package for an amount of $452.06 3 year renewal price. When they tried to withdraw from my account the amount increased to $585.23 so my account rejected it because this amount was not the same as was provided in the e-mail for the 3 year renewal amount. I called into customer service but they just tried to upsale me and then increased the amount to $690.71 by splitting out the services for e-mail, and domain fees from a bundle to individual pricing. After 3 hours on the phone, they said they couldn't make the changes in the system and I would have to file a complaint at there *************************** e-mail which I did and it replied with a auto response that this email has been retired and I had to reach out to there customer ******************************** site where I again submitted my complaint and they tried to charge me again for $690.71 which my card then declined because it was more than was agreed. There attempting to hold my business hostage because they know that the amount of effort to rebuild my website is too timely and costly and because there is no real escalation process other than trying to sell you more products at a higher price a la carte because no one is actually trying to resolve the issue just trying to find a ways to get more money and not honoring there original pricing.Please can you assist with this issue because the real problem is that this is blatant false advertising. To promote directly by email a renewal price the week prior and then increase the amount without notice for no specific reason when your terms and conditions state your account will renew at the price originally agreed to in the e-mail renewal statement, is fraud and wrong.They have acknowledged the issue and mistake but simply act as if the system won't let them make the change and each level of escalations act like they can't do anything about it.Business Response
Date: 04/16/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 4, 2022, our customer purchased a bundle of services including a Starter Websites + Marketing (W+M) plan and an email plan, for a three-year term. W+M is a proprietary, do-it-yourself, template-based product to construct a website.
On March 25, 2025, GoDaddy sent an email to notify our customer that their services would automatically renew on April 4, 2025, per their account preferences unless action was taken.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We understand the renewal email notice sent to our customer displayed an incorrect duration and are reviewing internally. On April 11, 2025, our customer contacted our Care team and received the desired pricing on their service renewals.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO - GoDaddyCustomer Answer
Date: 04/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. However, there still is an over- arching issue which revolves around how difficult it was to get access to someone who was willing to address the actual issue with the pricing, the escalation e-mails to HQ did not work, and the process to speak with the executive office were automated and took so long they took down my website while they purposely told me not to call back and said not to worry while trying to resolve the issue because I still had 30 days. These business practices of increasing the costs with no explanation in a short period of time, like a week, while acting like you can't resolve errors with your own advertised pricing seems predatory towards small businesses that do not have the time or resources to create a new website. Until I made a formal complaint through the BBB, I had spoke to 5 representatives at GoDaddy.com all of which continued to upcharge me and acted powerless to change to the original advertised price. If this is what it took for me to get my issue resolved, I can only imagine what they do to other customers who are not able to pursue it further.Thanks,
Regards,
J. Will
Initial Complaint
Date:04/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Godaddy has created a subtle trap to withdraw lots of a cash from their customers. They send me an email saying products will renew with a link to make changes. When you click the link it takes you to your account but the products in question do not appear, thus you are not able to renew them and are left with the impression that there was some sort of clerical error. Godaddy has been billingBusiness Response
Date: 04/14/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 20, 2012, our customer created a ********************** Account via the ********************** website. Three of the transactions our customer referenced took place in this account.
On April 2022, our customer created another ********************** Account through our website. One of the transactions our customer referenced took place in this account.
In reviewing our customers' accounts, it appears that they have accessed separately, even though the same products do not exist in both accounts.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we appreciate our customers' candid feedback, ultimately, it is a customer's responsibility to renew their products in a timely manner.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO - GoDaddyInitial Complaint
Date:04/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I checked my credit card and noticed that GoDaddy charged me $619.68 for auto renewal of a site that I used to use a while ago. I forgot that I signed up for auto-renewal. But they used to charge a lot less. Either way, I want this refunded as I have no use for it. They say they won't refund because it is outside the refund policy. They also don't allow you to remove your credit card until you have removed the product and hosting. Now I have no website and I am still charged the $619.68. I think this is theft and it needs to be reported.Business Response
Date: 04/10/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 22, 2025, our customers CPanel Hosting renewed for three years in accordance with their account settings.
On March 31, 2025, our customer contacted our Care support and requested a refund. This refund was denied as it was outside of our refund policy which can be found here: ***************************************************/refund-policy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We have provided our customer with a one-time courtesy refund.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ashlee E
Office of the CEO - GoDaddyInitial Complaint
Date:04/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to file a formal complaint against GoDaddy.com, LLC regarding an issue we are currently facing with our business account. Account Information: Business Name: T*********** (******** ***) Date of Incident: 4/7/2025 Amount Frozen: $****** Description of the Issue: GoDaddy froze the funds in our account and informed us that our business was being classified as "high risk and we could no longer avail of their payment processor. This action was taken without sufficient explanation, and we were not provided with an opportunity to address or resolve any concerns. The freezing of our funds has caused significant disruption to our business operations, as we rely on this account for essential transactions. Despite multiple attempts to contact GoDaddy’s customer support, we have received vague or unhelpful responses. The lack of transparency and the inability to communicate clearly regarding this issue is unacceptable. They informed us they will hold our funds for 120 from today, despite us offering any information/documentation they would need to resolve the issue. We have a legitimate business, a social media marketing agency that has never received a complaint, chargeback or refund request. We are a service-based business and have had nothing but satisfied customer. GoDaddy have had our money in their account for well beyond 6 months already and continued to take payments. Then when we wanted to take some money out, they hit us with this news. This drastically affects our business, plus we planned on using these funds to pay for operation costs and taxes. Their support was dismissive and even rude.Business Response
Date: 04/14/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *****************************************
On September 10, 2024, our customer set up GoDaddy Payments in their account. GoDaddy Payments is our built-in payment gateway which allows our customers to take secure, online debit and credit card payments through their website or in person.
On September 14, 2024, our customer’s account was flagged for review by our Verification Team, placing deposits on hold and requesting additional information for evaluation.
On March 1, 2025, our customer responded with additional information.
On April 7, 2025, our Verification team requested additional information for review, which our customer provided.
On April 8, 2025, our customer was informed that GoDaddy Payments would not be able to provide services to them due to risk factors. Our customer was provided options to have GoDaddy hold the funds pending a chargeback window or to have funds refunded to cardholders.
Reasons why GoDaddy Payments may close an account are discussed in the following GoDaddy Help article: *****************************************************************************
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On April 8, 2025, our Verification team advised our customer that while we would still be needing to close their account due to certain risk factors all of their funds would be paid out by end-of-day.
While we empathize with our customer’s frustration, GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** **
Office of the CEO | GoDaddyCustomer Answer
Date: 04/14/2025
While we appreciate that GoDaddy has released our funds, we do not consider this matter resolved due to several unresolved concerns:
Unjustified High-Risk Classification
We are a U.S.-based social media management agency working with reputable businesses. We are 100% service-based, have never had a chargeback, refund request, or customer complaint. We fully complied with every request and operate within FTC guidelines, yet we were still labeled “high risk” with no explanation. This affects our ability to work with other processors and unfairly stigmatizes our business.
Unprofessional Conduct
A GoDaddy Risk department employee refused to escalate our call, mocked his supervisor by saying they “just punch a timecard,” then hung up on us mid-sentence. This was disrespectful and unprofessional during a sensitive dispute.
Lack of Transparency
We understand risk models vary by processor, but the total lack of transparency, explanation, or appeal process is unacceptable. Vague language and links to general policy articles don’t give businesses like ours a fair chance to understand or correct anything.
We complied in good faith, provided everything requested, and still experienced a process that felt dismissive and unaccountable. Small, compliant businesses deserve more than silence, policy links, and canned responses. We request this complaint remain open to reflect the need for accountability and better treatment.
Sincerely,
****** ****Business Response
Date: 04/17/2025
Thank you for the opportunity to address our customer’s additional concerns.
We stand by our previous response. GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. Consequently, our decision to terminate their GoDaddy Payments account is final.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
****
Office of the CEO – GoDaddyInitial Complaint
Date:04/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In an attempt to CANCEL my domain with GODADDY, they kept me on the phone for 1 1/2 hours. I gave them all my information over and over and they continued to make me jump thru unnecessary hoops, In an attempt to wear me down, I demanded a supervisor or manager to resolve my issue, and they would not comply. These are tactics to try to hang on to my account which has paid them over $35.00 per month for the last 11 months. I refuse to pay them anymore money after I officially cancelled all accounts. They are discriminating against me as a Senior. These are unethical business tactics. This took place Monday night April 7, 2025.I am a retired Educator from **. *** ANN **********Business Response
Date: 04/11/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 16, 2024, our customer purchased a domain name for a one-year term via an online transaction.
On March 22, 2025, they accessed their account and disabled the automatic renewal setting for the domain.
On April 7, 2025, they contacted our *********** seeking cancelation of the domain name. While they provided the temporary access code to authenticate their account, they were not cooperative when a member of our Care Team asked for an additional code to cancel the domain name on their behalf. Ultimately, because we did not receive the necessary authorization from our customer to cancel the domain, it remains active in their account and is scheduled to expire on April 16, 2025.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their accounts and modify those preferences. If our customer would like ********************** to manually cancel the domain from their account on their behalf, we encourage them to reconnect with our Care Team and cooperate throughout the process.
Our customer may also wish to cancel the domain name themselves. The following article may help them through the steps of domain cancellation.
*******************************************************************************************************;
This office attempted to connect with our customer but was unsuccessful in reaching them. We welcome the opportunity to connect with them in the hopes of resolving any outstanding concerns, and can be reached via email at *********************************************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the CEO - GoDaddy
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