Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,496 total complaints in the last 3 years.
- 618 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They cancelled my domain because they will not charge my credit card. I have been on chat multiple hours (I'm sure they have this in their system) but the card will not add. Their system is not adding my chase **** credit card and now I am getting NO emails and all my traffic to my site it going to their site.
Business Response
Date: 05/25/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On May 14, 2010, our customer registered the domains in question for one-year terms each in an online transaction. The domains have since renewed multiple times within the account, most recently on May 24, 2021.
On May 15 and 19, 2022, per our customer's account preferences, ********************** attempted to automatically renew the domains in good faith to honor agreements with our customer. However, the payment method associated with the domains was declined. GoDaddy sent multiple notices post-expiration advising that auto-renewal was not successful.
On May 19, 2022, our customer contacted out Care Support team advising they were unable to add a specific credit card to their account to pay for the domains in question. After additional attempts to address this matter our Care Support representative recommended using an alternate payment method to pay for the domains. Our customer declined this option at that time.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We are seeing the domains in question have been successfully renewed.
It is unclear as to why the payment method in question was not able to be added to our customers account. Our office attempted to reach our customer by phone to address their experience and concerns. Unfortunately, we were only able to leave a voice message. Should our customer wish to discuss their concerns further, we would be happy to assist and can be reached at [email protected].
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyInitial Complaint
Date:05/19/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I hold several domain names with GoDaddy which originally came with email included as well and I believe, 10 MB of storage space for graphics files. Within the past year or 2 Godaddy took away the email option from my domains and also the ability to store files on the server without paying more money. I have been trying to log into my account and unable to do so. Whereas I have did not frequently log into my domains, I lost my password. Unfortunately, one of the domain emails that were taken away from me is where my password reset would go. So I have no way of getting a password reset. When I call GoDaddy via phone for support during their normal business hours in AZ, I go thorough the prompts and their outgoing message states the following "Please call back during normal business hours ******* time between 7:30 AM and 4:30 PM" (not verbatim but close). I am calling from Eastern time between 12PM and 1PM EST which is clearly during *******'s normal business hours. Then the call just disconnects. When I first signed on with GoDaddy I always had a connection to support. Now it does not exist and I have no control over my accounts.Business Response
Date: 05/24/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
When a customer loses access to the email address they have listed on their GoDaddy account and are unable to authenticate their account with our ************* Team, we have a vetted process in place to validate account ownership and assist our customers in regaining access to their accounts. For mor information on this process, our customer may wish to visit the following ********************** Help Article: https://www.godaddy.com/help/regain-access-to-my-domain-or-my-godaddy-account-4043
Furthermore, GoDaddy offers 24/7 **************** and can be reached by phone at any of the numbers listed here: https://www.godaddy.com/help/contact-us. GoDaddy also offers 24/7 Chat support. If our customer is not able to connect with a ************* Guide via phone, they may wish to utilize our ************ for assistance in regaining access to their account.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Johnee D
Office of the ***** GoDaddyCustomer Answer
Date: 06/02/2022
I have read through the business response to the complaint. I disagree with the response, as I attempted to resolve this over the phone without ever connecting to a human. The number I have been using since got onboard with GoDaddy has been ************. You can try for yourself and find that the phone hangs up on you stating to call back during normal business hours; even though you are calling during normal business hours. I feel they should be calling me to resolve it, but that customer service does not exist with them anymore like it did when I signed up.
I will attempt to use what ever information they have supplied in their response. If I do not get any results, I will escalate to the next level with the district attorney's office.
*******Business Response
Date: 06/09/2022
Thank you for the opportunity to address our customer's additional concerns.
We stand by our original response. GoDaddy offers 24/7 **************** and can be reached by phone at any of the numbers listed here: https://www.godaddy.com/help/contact-us. GoDaddy also offers 24/7 Chat support. If our customer cannot connect with a ************* Guide via phone, they may wish to utilize our ************ for assistance in regaining access to their account.
Furthermore, as explained in our original response, it does not appear our customer has gone through the needed steps to regain access to their account. If our customer does not have access to the email address they have listed on their GoDaddy account, they will need to submit an email update request by following the steps outlined in the following GoDaddy Help article: https://www.godaddy.com/help/regain-access-to-my-domain-or-my-godaddy-account-4043
Thank you again for the opportunity to address our customer's additional concerns.
Best Regards,
Johnee DOffice of the *** | GoDaddy
Customer Answer
Date: 06/18/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution RISKY TO ME. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************************
Initial Complaint
Date:05/18/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have operated a website (www.outerportals.com) on Godaddy since 2015. This dispute relates to the renewal fee for what they term an "SSL Certificate" to secure my website. On June 2nd, another impending "expiration date" will apparently require payment (there have already been two others), potentially costing me another $160. I spoke with a representative named ***** on 05/18, who agreed to turn off the auto payment, but he also informed me that any customer visiting my site after the expiration date will be greeted with a message stating it is not secure. When I signed up for Godaddy service, it was for a stated price, and there was no mention of any such extra, ongoing charges. I also understand that I may migrate my site to a new one that has built-in security, but the time and effort to make that happen in my case, as a "one man show" artist and operator, would be overwhelming. To have the company "do it for me," as ***** suggested, would compromise all of the personal touches I have applied over the years. Also, I don't understand why a "renewal" is even necessary. I almost seems as if my site were being held hostage for this fee in exchange for the removal of nefarious warning messages. ***** told me that the money goes directly to GoDaddy, but what are they actually doing to justify it? What is the process for securing the site beyond applying the encryption, and how much does that actually cost? Are they being charged by other entities to justify this fee, or does it merely go directly to their bottom line as extra profit? These the are questions that I was unable to get answered during my recent phone conversation, as the attendant seemed more interested in talking over me than allowing me to properly make the same points contained herein. In any case, I am not at all satisfied with the current status quo, and I do not wish to see my business compromised by not going along with what seems to be something closer to a ****** rather than actual protection.Business Response
Date: 05/19/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On March 4, 2015, our customer purchased a Business Website Builder plan for a one-month term. Subsequently has been renewed monthly, per their account settings, most recently on May 4, 2022.
On August 1, 2018, our customer purchased a Secure Socket Layer Certificate (***) for a two-year term during a call with our Care Team. Per their account settings, the *** has been renewed every two years, most recently on June 2, 2020.
On May 18, 2022, our customer contacted our Care Team by phone to discuss the upcoming renewal of their ***. Ultimately, they opted to turn its auto-renewal off, even though our team advised them regarding how ***s work and the possibility that search engines could flag their website for not having a trusted ***. In addition, our team advised them regarding GoDaddy products that include built-in ***s, such as our Websites + Marketing product or our ************** services, and they declined these options.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As a one-time gesture of goodwill, GoDaddy is prepared to provide our customer with a Domain Validation *** Certificate at no cost to them for a one-year term. However, they will be responsible for the cost of all future renewals. Should they wish to take advantage of this *** offer, they can contact us at [email protected].
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****************
Office of the ***** GoDaddyCustomer Answer
Date: 05/20/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. However, I am still disappointed that none of the specific questions I posed in my original text were addressed, in favor of typical "corporate speak." I am still not entirely comfortable with the inner workings of SSL protection, and the automatic assignment of all related costs directly to the site owners following the sudden requirements made by ******* Godaddy might also want to train its support team to be better listeners and resist the urge to talk over callers in what, in my case, seemed to be a dissuading and diversionary authoritative gesture. The company may consider that last comment to be my feedback that it requested following the support phone call. In any case, as stated above, I am now interested in putting this behind me, so I do accept your resolution as stated and offered.
Regards,
*****************
Initial Complaint
Date:05/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I started a website with go Daddy for my flower shop called petaleshop.com in March 2022. I was testing the product to see what the customer sees when they place an order. I tested 3 different times and 3 different dates. I never received a notification that an order was placed or if there were funds. Go Daddy flagged it as fraud and until today they haven't given my money from other customers. They have been holding on to funds that customers paid me. They are refusing to resolve the issue. I have called almost every week trying to see what the problem is. The last agent I spoke with today ****** from customer advance support team said that ********************** will hang on to my revenue from sales indefinitely. I need to pay my credit card **** that I used to purchase supplies and flowers to fulfil the orders. Their email is [email protected] and phone number is ************ This is stealing from us and they arbitrarily decide to keep our money. They have not offered any solutions. I have called so many times and each phone call last about 1 hour and 1/2 Go daddy also took down my site in March 2022 (TEDxRaleigh.com and NCVibes.com) both were down because of the agent on the other side. They have cost me money and now I can't have any sales because of them.Business Response
Date: 05/20/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
Our customers funds were placed on hold due to there being two chargebacks filed, reporting fraud. These chargebacks were filed by our customer.
At this time, a portion of our customers funds have been released. The remaining funds will be released pending the resolution of the chargebacks.
Our customer's ********************** Payments account has been unlocked and is available for their use.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
This office has attempted to connect with our customer to address their concerns; however, our attempts have been unsuccessful thus far. We remain available to speak with our customer at their convenience, and we can be reached via email at [email protected].
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ashlee E
Office of the ***** GoDaddyTell us why here...Customer Answer
Date: 05/21/2022
The funds have not been received or released: Here's the message I get when I click on payout: see message below
We're getting you ready to take payments. Hang tight for now and check back soon!
We have yet to receive any payment from Go Daddy since we started with them in March 2022
Business Response
Date: 05/26/2022
Thank you for the opportunity to address our customers additional concerns.
We regret any frustration our customer experienced and appreciate their candid feedback about our service levels.
At this time, we recommend our customer reach out to their financial institution directly. Our records indicate that the payout has been completed, and we have not received a rejection of the deposit in question. Information on how to view payouts can be found here: https://www.godaddy.com/how-to/using-godaddy-payments-for-your-ecommerce-site/introduction-to-the-payouts-tab-in-godaddy-payments.Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,****************
Office of the *** GoDaddyCustomer Answer
Date: 06/05/2022
They sent me a link for a tutorial!!!
They are such scammers, holding on to my money. I have bills to pay. Sales are $ **** and I only received $962.50
I understand the charge back and I know for sure I didn't refund $304 Sho initiated this refund and why?
Sales (18)
$1,464.26
Refunds (4)
-$304.35
Chargebacks
-$160.00
Fees
-$37.32
Total
$962.9Initial Complaint
Date:05/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a few domains a few years back and STILL keep getting scam emails and phone calls from websites wanting to do my company logo/design/etc...YES, I selected to turn on WHOIS guard protection. But GoDaddy sells my information to others, so even if you say YES to WHOIS guard protection, other scam companies will still have your information and will be spamming you with phone calls and emails.I contacted GoDaddy a while ago to turn off my domains entirely, yet I still get phone calls and emails from the domains I bought a few years back offering to do website design and logo...I need these spam calls and emails to stop ASAP and it's clear that GoDaddy is responsible because in these emails and calls they keep referring to GODADDY COUPONS in every single one.Business Response
Date: 05/19/2022
Thank you for the opportunity to address the complainants concerns.
Unfortunately, using the information provided by the complainant, we were unable to identify a GoDaddy account and address their concerns. We have sent an email to the email address included in their complaint requesting additional information and are waiting on a response.
Should the complainant wish to reach out to us directly, we can be contacted by emailing [email protected].
Thank you again for the opportunity to address the concerns presented by the complainant.
Kindest regards,
*************************
Office of the ***** GoDaddyCustomer Answer
Date: 05/19/2022
Still waiting for a resolution. GoDaddy contacted me, but I don't know what the end result will be. I keep getting scam and spam phone calls from "GoDaddy partnered websites" offering to do my logo and web design... so until that resolved I can't really say that my response has been satisfactory. I responded back to the GoDaddy rep just now and waiting for a response from them.Business Response
Date: 05/24/2022
Thank you for the opportunity to address our customer's additional concerns.
We thank our customer for providing additional information that allowed us to identify their account.
On April 7, 2020, our customer purchased a domain name without privacy via the GoDaddy website. At that time, ************************ of ******** Names and Numbers (ICANN) required accredited registrars like GoDaddy to publish the registrant's contact information, domain creation, expiration dates, and other information be included in the ***** listing as soon as a domain was registered.
Our customer now states they are receiving solicitation phone calls from third parties.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
GoDaddy understands our customers' concerns, and we take their privacy very seriously. Other than as described in the GoDaddy Privacy Policy, found at this link: https://www.godaddy.com/Agreements/Privacy.aspx, GoDaddy does not provide information to others without our customers' express permission. In addition, GoDaddy does not sell lists or aid in creating unwanted emails or spam.
Based on our customer's information, it appears that third parties not affiliated with GoDaddy may have gathered our customer's contact information from their historical ***** information. Additionally, while GoDaddy did offer private registration services as an add-on service when they purchased their domain, our customer did not elect to include that in their purchase.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyCustomer Answer
Date: 05/24/2022
The WHOIS guard protection was not easily accessible to buy and you had to really look for it to buy it. That said, I did end up buying it shortly thereafter for my domains... I ended up also completely deleting my domains so they would no longer be accessible and still kept getting spam emails... this has to stop.Initial Complaint
Date:05/16/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased three domain names and two website hostings. In Feb 21, 2022, I CHANGED my ONLY domain and website package. I HAD CherryDevore.com. However, I no longer needed it. So, I chose to purchase my second domain name (NewFoundationsCCC.com). I even purchased a 3 year Websites + Marketing Premium plan for NewFoundationsCCC.com. However, the rep accidentally put the name CherryDevore.com on the receipt for the premium plan, instead of NewFoundationsCCC.com. it was ok, because they made sure that the Websites + Marketing Premium was connected to NewFoundationsCCC.com and NOT CherryDevore.com. They made sure that CherryDevore.com no longer had a LIVE website. I only owned the domain name CherryDevore.com (no website attached). My NewFoundationsCCC.com site was working well. It had the Websites + Marketing Premium package that I paid for 3 years. Clients were able to book appointments, etc. I spent about $510 for this 3 year plan.On May 12, 2022 I called GoDaddy and I purchased the domain name LovePLCC.com. I did not need the Premium package for this plan, so I purchased the Websites + Marketing Basic. I purchased a 5 year plan for LovePLCC.com and I paid $419.94. I called on May 16, 2022 around 3pm because I noticed that LovePLCC.com was showing up as a free trial that was due to expire in 3 days. I was confused since I had just paid $419.94 to have the full upgraded Basic plan and not the free plan. The customer service rep said she could fix this, but instead she somehow changed ALL of my accounts without my authorization. She downgraded the NewFoundationsCCC.com package to a basic package. She also moved the CherryDevore.com to a premium package and she kept the LOVEPLCC.com to a free trial. Now my entire internet presence is down and I have been on the phone and on chat with them for over 3 hours and no one can seem to fix it.Business Response
Date: 05/23/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On February 21, 2022, our customer purchased a W+M Premium tier plan for a three-year term. On May 12, 2022, our customer purchased a W+M Basic tier plan for a five-year term. W+M is GoDaddy's proprietary, do-it-yourself, template-based product to construct a website.
Between May 12 and May 17, 2022, they contacted our ************* team multiple times for assistance with properly associating their W+M plans with the desired domain names.
On May 17, 2022, our customer contacted our Care team and requested the cancellation and refund of all W+M plans within their account.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We regret any frustration our customer experienced. We appreciate their candid feedback about our service levels. GoDaddy strives to offer the best service levels in the industry.
Our office has connected with them to discuss their concerns. We will continue to work with them in hopes of resolving their concerns to their satisfaction.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the ***** GoDaddyCustomer Answer
Date: 05/23/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me (if they follow through with all of their promises).I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I want to add that I am grateful for *****************************. He contacted me today, May 23, 2022, and he listened to all of my cares and concerns and he is diligently working to help me resolve these issues. I am grateful for his commitment to customer satisfaction. I have faith he will get all the noted issues resolved in a satisfactorily and a timely matter.
Regards,
*********************************
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