Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com, LLC

  3000 Carillon point Seattle, WA 98033

• 

  GoDaddy.com, LLC

  3000 Carillon point Seattle, WA 98033

• 

  GoDaddy.com LLC

  111 Congress Ave Ste 1200 Austin, TX 78701-4056

• 

  GoDaddy.com LLC

  720 Brazos St Ste 1100 Austin, TX 78701-2516

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a few domains a few years back and STILL keep getting scam emails and phone calls from websites wanting to do my company logo/design/etc...YES, I selected to turn on WHOIS guard protection. But GoDaddy sells my information to others, so even if you say YES to WHOIS guard protection, other scam companies will still have your information and will be spamming you with phone calls and emails.I contacted GoDaddy a while ago to turn off my domains entirely, yet I still get phone calls and emails from the domains I bought a few years back offering to do website design and logo...I need these spam calls and emails to stop ASAP and it's clear that GoDaddy is responsible because in these emails and calls they keep referring to GODADDY COUPONS in every single one.

  

  Business Response

  Date: 05/19/2022

  Thank you for the opportunity to address the complainants concerns.
  
  Unfortunately, using the information provided by the complainant, we were unable to identify a GoDaddy account and address their concerns. We have sent an email to the email address included in their complaint requesting additional information and are waiting on a response.
  
  Should the complainant wish to reach out to us directly, we can be contacted by emailing [email protected].
  
  Thank you again for the opportunity to address the concerns presented by the complainant.
  
  Kindest regards,
  *************************
  Office of the ***** GoDaddy

  Customer Answer

  Date: 05/19/2022

   Still waiting for a resolution. GoDaddy contacted me, but I don't know what the end result will be. I keep getting scam and spam phone calls from "GoDaddy partnered websites" offering to do my logo and web design... so until that resolved I can't really say that my response has been satisfactory. I responded back to the GoDaddy rep just now and waiting for a response from them.

  

  Business Response

  Date: 05/24/2022

  Thank you for the opportunity to address our customer's additional concerns.
  
  We thank our customer for providing additional information that allowed us to identify their account.
  
  On April 7, 2020, our customer purchased a domain name without privacy via the GoDaddy website. At that time, ************************ of ******** Names and Numbers (ICANN) required accredited registrars like GoDaddy to publish the registrant's contact information, domain creation, expiration dates, and other information be included in the ***** listing as soon as a domain was registered.
  
  Our customer now states they are receiving solicitation phone calls from third parties.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  GoDaddy understands our customers' concerns, and we take their privacy very seriously. Other than as described in the GoDaddy Privacy Policy, found at this link: https://www.godaddy.com/Agreements/Privacy.aspx, GoDaddy does not provide information to others without our customers' express permission. In addition, GoDaddy does not sell lists or aid in creating unwanted emails or spam.
  
  Based on our customer's information, it appears that third parties not affiliated with GoDaddy may have gathered our customer's contact information from their historical ***** information. Additionally, while GoDaddy did offer private registration services as an add-on service when they purchased their domain, our customer did not elect to include that in their purchase.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  *************************
  Office of the *** GoDaddy

  Customer Answer

  Date: 05/24/2022

   The WHOIS guard protection was not easily accessible to buy and you had to really look for it to buy it. That said, I did end up buying it shortly thereafter for my domains... I ended up also completely deleting my domains so they would no longer be accessible and still kept getting spam emails... this has to stop.

• Initial Complaint

  Date:05/16/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased three domain names and two website hostings. In Feb 21, 2022, I CHANGED my ONLY domain and website package. I HAD CherryDevore.com. However, I no longer needed it. So, I chose to purchase my second domain name (NewFoundationsCCC.com). I even purchased a 3 year Websites + Marketing Premium plan for NewFoundationsCCC.com. However, the rep accidentally put the name CherryDevore.com on the receipt for the premium plan, instead of NewFoundationsCCC.com. it was ok, because they made sure that the Websites + Marketing Premium was connected to NewFoundationsCCC.com and NOT CherryDevore.com. They made sure that CherryDevore.com no longer had a LIVE website. I only owned the domain name CherryDevore.com (no website attached). My NewFoundationsCCC.com site was working well. It had the Websites + Marketing Premium package that I paid for 3 years. Clients were able to book appointments, etc. I spent about $510 for this 3 year plan.On May 12, 2022 I called GoDaddy and I purchased the domain name LovePLCC.com. I did not need the Premium package for this plan, so I purchased the Websites + Marketing Basic. I purchased a 5 year plan for LovePLCC.com and I paid $419.94. I called on May 16, 2022 around 3pm because I noticed that LovePLCC.com was showing up as a free trial that was due to expire in 3 days. I was confused since I had just paid $419.94 to have the full upgraded Basic plan and not the free plan. The customer service rep said she could fix this, but instead she somehow changed ALL of my accounts without my authorization. She downgraded the NewFoundationsCCC.com package to a basic package. She also moved the CherryDevore.com to a premium package and she kept the LOVEPLCC.com to a free trial. Now my entire internet presence is down and I have been on the phone and on chat with them for over 3 hours and no one can seem to fix it.

  

  Business Response

  Date: 05/23/2022

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
  
  On February 21, 2022, our customer purchased a W+M Premium tier plan for a three-year term. On May 12, 2022, our customer purchased a W+M Basic tier plan for a five-year term. W+M is GoDaddy's proprietary, do-it-yourself, template-based product to construct a website.
  
  Between May 12 and May 17, 2022, they contacted our ************* team multiple times for assistance with properly associating their W+M plans with the desired domain names.
  
  On May 17, 2022, our customer contacted our Care team and requested the cancellation and refund of all W+M plans within their account.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  We regret any frustration our customer experienced. We appreciate their candid feedback about our service levels. GoDaddy strives to offer the best service levels in the industry.
  
  Our office has connected with them to discuss their concerns. We will continue to work with them in hopes of resolving their concerns to their satisfaction.
   
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  *************************
  Office of the ***** GoDaddy

  Customer Answer

  Date: 05/23/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me (if they follow through with all of their promises). 

  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. 

  I want to add that I am grateful for *****************************.  He contacted me today, May 23, 2022, and he listened to all of my cares and concerns and he is diligently working to help me resolve these issues.  I am grateful for his commitment to customer satisfaction.  I have faith he will get all the noted issues resolved in a satisfactorily and a timely matter.
  
  Regards,
  
  *********************************
  
   

  
  

• Initial Complaint

  Date:05/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been a GoDaddy customer for 22 years and they have been stealing my root ssls and making them public ssl like ******, didgicert, Verisign, Sputnik. My account number is ********* Last month I asked anassociate to delete all products and they did but two days later put them back so identity their ***************** cauld steal them to use as a mobile communications. They also wouldn't let me ever use my soa they put their own company jomax and always clone my site. I asked for emailsaccounts to be deleted at Office 360 and we'll the hacker is still using ********************** Domains involved Deannaleiann.com DeannaLeiann.org Deannaleia.live Leia.live Leiaira.rocks Deannaleiann.live DONT WASTE YOUR TIME WITH GODADDY I WANT THIS BUSINESS SHUTDOWN THEY ARE CORRUPT AN THINK THEY OWN THE INTERNENT ***********

  

  Business Response

  Date: 05/16/2022

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
  
  Our customer had previously enabled Two-Factor Authentication (2FA) on their GoDaddy account to provide an additional layer of security. 2FA requires an account holder to provide a numeric code received via text message or through ****** Authenticator as part of the validation to access the account. 2FA is a security feature GoDaddy offers our customers to prevent account and domain hijacking; we provide this valuable service at no cost. GoDaddy does not arbitrarily add this service to customer accounts; customers must opt-in via their account to utilize it.
  
  On April 8, 2022, our customer Contacted ************************ ************* requesting instructions on canceling their products and account and subsequently canceled all of their products.
  
  On May 8, 2022, our customer-submitted a request to cancel the Two-Factor Authentication on their GoDaddy account in an attempt to regain access to their GoDaddy account and products.
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On May 8, 2022, our Account Recovery Team requested our customer provide a new copy of the Identification they had provided. That team stands ready to review our customer's response once they receive the requested document.
  
  Should our customer have additional questions, they can contact this office at [email protected].
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  *************************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:05/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally called in to godaddy in February with an issue regarding the *** certificate not working on some of my websites purchased through the company. I was informed by their tech that it was because it was not installed correctly by me, and if I upgraded to their managed *** this problem wouldn't happen again. On 5/6, I had the same problem where the *** was not working on some of my websites. I tried to call their 24/7 tech support, but after being on hold for an hour I hung up. I opened their chat and waiting another hour, but the second I walk away from the computer someone logs in, and after 1 minute they close the chat. So I send a text since they do not have email support. I called again and was on hold for an hour before hanging up. 4 hours later they get back to me but are unable to fix the problem. I call again in the morning. I was informed by their tech it was because they never installed the *** on my sites, and said it would be working in an hour or two I then asked for a refund and restoration of self managed *** since they never fulfilled their contract of their managed ***, but was refused. I had to follow up again on text when it wasn't fixed. My additional requests for refund were ignored, but after 24 hours they finally had my *** working properly.

  

  Business Response

  Date: 05/12/2022

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
  
  On February 8, 2022, our customer contacted our Care Team by phone to discuss an issue with their Secure Socket Layer (***) not working properly on their websites. They were offered our Managed *** Service during the conversation, which they accepted and purchased for a one-year term. Managed *** is a "white-glove" service for *** certificates that automatically installs, configures, and deploys the certificate. This service includes validating the domain, installing the *** certificate, configuring the domain for the ***, and fixing any "mixed-content" errors.
  
  On May 7, 2022, our customer contacted our Care Team by phone to report two of their websites were not appearing as secure, although they had upgraded to our Managed *** service. Our team discovered that the websites had not been included during the setup of the Managed ***. Our Care Team proceeded to add the two websites in question to the Managed *** and the security concern was resolved shortly after.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our office has connected with our customer by phone and has resolved their concerns. Therefore, both parties consider the matter resolved at this time.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  

   

  Kindest regards,
  ****************
  Office of the ***** GoDaddy