Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,480 total complaints in the last 3 years.
- 608 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/30/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Renewed order number ********* that a representative stated my renewal date was 04/24 then claimed it was 04/23, pushing me outside of the 5 day refund date.The charge occurred on 04/24, the date of purchase. I inquired for a refund within the allotted time. I am attaching photos of the communication.
Business Response
Date: 05/02/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On April 23, 2023, our customer registered a domain name for a two-year term via online transaction.
On April 24, 2025, per their account preferences, ********************** automatically renewed the domain in good faith to honor agreements with them. Before each renewal, we emailed renewal notices informing them that expiring items would renew in accordance with account settings unless additional action was taken. Account management is a customer responsibility.
On April 29, 2025, our customer contacted our *********** for a refund of the domain in question and was appropriately advised the requested refund was outside of GoDaddy's Refund Policy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While our customer's request is outside of our refund policy, we empathize with them, and as a one-time courtesy, we have provided a refund for the domain in question. However, in the future, all refunds must be within our refund policy, which can be found at: *****************************************************************
Please allow 7-10 business days for this to reflect with their financial institution.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the CEO GoDaddyCustomer Answer
Date: 05/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
**** ********
Initial Complaint
Date:04/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for a GoDaddy payments account. Processed my first order for $100. GoDaddy flagged the account (Ive been a customer nearly 15 yrs) and advised the payment account could no longer be used.. this was after requesting information they already have. They then advised they would release payments in my balance to the card on file. GoDaddy has been holding the funds sine 4/17/25 they first stated the banking account number was wrong, I updated it, then they advised me on the phone on Tuesday evening 4/22/25 that the funds would be deposited at 1am on the following Wednesday. They did not deposit nor email me. I called on Wednesday and spoke to a a supervisor who was rude and advised me there was nothing he could do.Business Response
Date: 04/25/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On September 18, 2023, our customer set up ********************** Payments in their account. ********************** Payments is our built-in payment gateway, which allows them to accept online and in-person payments from their customers within safe and secure transactions. GoDaddy Payments utilizes strict PCI compliance and advanced encryption to conceal and secure data.
On April 2, 2025, one of their transactions was flagged for review by our Verification Team, and payouts were disabled until we received the necessary documents to complete the verification process.
After they provided the requested documentation on April 17, 2025, they were informed that GoDaddy Payments could not provide services due to certain risk factors. The reasons why GoDaddy Payments may close an account are discussed in the Help article found at: *************************************************************************************************************;
As a result of this decision, they were advised that GoDaddy would ensure all pending transactions and/or deposits were settled and deposited into their account, if any.
GoDaddy attempted to deposit their funds into their account on April 17, 2025; however, the financial information they provided was incorrect. Our customer corrected their financial information on April 22, 2025.
Resolution:
While we empathize with their frustration, GoDaddy is responsible for ensuring the safety and security of merchants and customers using our platforms.
On April 25, 2025, GoDaddy deposited their funds into the new account. Please allow 3-5 business days for this to reflect at their financial institution.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the CEO GoDaddyInitial Complaint
Date:04/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
**************************, **** has been charging me $30 each month (for two months now) for "Return Fees" on my subscription. I have been paying this subscription for years with no issues, and funds have ALWAYS been available. The fees are fraudulant. I spoke with the company first, who say they are not the ones charging me, but my bank confirmed it IS them. They have been doing it now for two months, on the 24th. They need to return my $60 immediately and stop charging me fake "return payment" fees. I have provided them with proof of payment for both instances, showing there was NO return of payment, and they refuse to refund me. This is theft and should be handled as such.Business Response
Date: 04/29/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Godaddy uses a third-party provider called Certegy to process ACH transactions, and the $30 return fees were charged as a result of insufficient funds within our customers account.
***************************************************************************
For additional information, we encourage our customer to contact Certegy at **************.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has reached out to our customer via e-mail and will remain available to assist them with any additional questions or concerns. We can be reached via e-mail at *********************************************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** ****
Office of the CEO - GoDaddyCustomer Answer
Date: 04/29/2025
The response from Go Daddy is misleading.
I have one email account subscription for under $10. This has ran through for years without issue.
Now, for the past two months, i get an additional $30 charge. I have funds in the bank and the charges always goes through.
Additionally, Go Daddy denied the charges and it is also not showing on my account. IF a charge is made to my account, it should show up i my payment history.
I dont care if their vendor is doign it or they are, at the end of the day, they are using fees predatorily and without cause. in addition, i have NEVER received any communicatin that a payment was unsucessful or that charges would be applied.
These practices are unethical and predatory and consumers need protections in place.
My account histry shows my payments (for years) coming out between the 8th and 16th of each month with ZERO issue or random fees for "late" payments. Additionaly, there is nowhere on my account showing the charges. or any back up or communication stating there was an issue with my payment.
Companies like Go Daddy should not be allowed to take advantage of customers for finanical gain. It's $60 out of an already tight budget.
And to make it worse, I'm trying to switch the email DIRECTLY to ********* and they are not complying with that either and i'm being sent in circle trying to get the form I need to take my email and manage it myself to avoid any more unauthorized charges on my account.
Business Response
Date: 05/02/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response. The reason the charges do not appear within the GoDaddy account is because they were charged by Certegy and not GoDaddy.
If our customer has any questions or concerns around the Return Fees, we recommend they contact Certegy directly for assistance.
Our office has an open e-mail thread with our customer and we will continue to attempt to assist them with any additional questions or concerns.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
**** ****
Office of the CEO GoDaddyInitial Complaint
Date:04/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Horrible company with horrible practices.I was being charged an $80 fee to reinstate my domain that expired. I thought it was on auto-renew, looks like it was not. They did however charge me for the e-mail package.I asked for a refund and they said it was too late, I called on day 8 and refund policy is only 7 days.While I was being told this on the phone, I was also chatting with them via text. They asked how they can help and I told them my frustrations and they offered me a deal. Since the reinstatement fee of $80 is mandatory, they agreed to waive my domain fees if I stuck around for 3 years. I agreed to this...... I asked them to tell me exactly what I will be paying, they said $80 flat fee... when they added it to my cart it was $184.94 ... they then "applied" their discount and texted me back, after 2 hours and told me that I owe $106.41 for the domain renewal after discounts are applied.... after they JUST told me it was $80..and when I confronted them and sent the screenshot of their promise, they told me they cannot honor it.. What a SHADY practice. Taking advantage of their customers AND lying to get more $$. Horrible.I can cancel the email service but will not get a refund, but I also cannot use it without the domain and godaddy refuses to refund, so I was essentially forced into paying the $80 fee. But the thing that is really unfair and DISLOYAL, is that they make promises on behalf of the company and then hike up the price when it's time to pay.They only stand by their word when it comes to not giving refunds, otherwise they promise and do not stick to their word.When I try to leave a review for this company I am getting a 404 error and cannot leave one on BBB so I have resorted into making it a complaint.Business Response
Date: 04/28/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at this link: ***************************************************.
On March 30, 2022, our customer purchased the domain name in question for a one-year term via an online transaction.
On March 19, 2023, and again on May 14, 2024, they manually renewed it for an additional year.
On March 30, 2025, their domain name was due for renewal, and before the expiration date, multiple renewal notices were sent to the email address on file in their account. After the domain expired, several additional notices advised that a redemption fee may apply if they failed to take timely action.
On April 23, 2025, they contacted our *********** to redeem their domain name. They were correctly advised that a redemption fee would be assessed to recover the domain. As a courtesy, GoDaddy assisted our customer with their renewal by covering the cost of the domain registration fee.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On the day a domain name expires, GoDaddy (at our own cost) gives customers a ****** ***** period to renew or redeem their domain.
More information on what happens to a domain name when it expires can be found this link: *******************************************************************************
We apologize if this information wasn't shared during their call. While GoDaddy determines and charges the redemption fee, it helps offset the registry cost it incurs to recover domain names on our customers' behalf.
As such, we respectfully decline their request to refund the Domain Redemption fee.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO - GoDaddyCustomer Answer
Date: 04/28/2025
My issue is NOT the redemption fee, maybe you should read the complaint instead of providing a generic answer. Train your customer service to NOT promise things to a customer that they cannot deliver. I paid the redemption fee already and was promised 3 years free domain, look at the text. I was then denied this by the same person, and when I called I paid the redemption fee and was waived the domain fee for 1 year instead of the three that was offered. Train your employees, and read the complaints before providing a generic answer. I did not ask for a refund of the fee. Horrible business practices.Business Response
Date: 04/30/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response, and as a one-time courtesy have added two additional years to our customers domain registration at no cost.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO GoDaddyInitial Complaint
Date:04/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing a complaint regarding an unresolved refund request for an unused web hosting service purchased from GoDaddy. Despite multiple follow-ups since February 2025, I have yet to receive a resolution or adequate communication from the company.Details of the Issue:Spring 2024: I transferred a few domains from BlueHost to GoDaddy upon the recommendation of a web developer assisting with our nonprofits website.June 2024: I purchased a 3-year Web Hosting Deluxe plan for $287.64.January 2025: Our nonprofit transitioned to a different web developer, and we no longer required GoDaddys hosting service. The plan has never been used.February 7, 2025: I submitted a refund request (Reference: OOPR-66655).February 18, 2025: I contacted GoDaddy support after receiving no response. I spoke with representatives **** and Mavvy, who assured me I would receive a decision via email within 710 days. No communication followed.March 5, 2025: I followed up and spoke with Lizelle, who informed me the request had been denied. I asked for clarification and was transferred to a supervisor, Toz, who stated he would resubmit the request for a prorated refund and that I would be contacted within 710 days. Again, no follow-up occurred.March 17, 2025: I called again and spoke with ***** (Badge #****), who confirmed no new request had been submitted. ***** then initiated a new request (Reference: OOPR-76653).March 31, 2025: Still no communication had been received.April 22, 2025: I spoke with *****, who confirmed that the request for a partial refund had been denied.The hosting plan remains completely unused and is paid through 2027. While I understand GoDaddy has refund policies, I believe a prorated refund is a reasonable request under these circumstances, especially given the lack of follow-through and communication on their part. I respectfully ask for the BBBs assistance in reviewing this matter and helping to facilitate a fair resolution.Business Response
Date: 04/24/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On June 5, 2024, our customer independently purchased a Web Hosting Deluxe plan for a three-year term through an online transaction, without assistance from GoDaddy representatives.
On February 6, 2025, they contacted our Care Team by phone to inquire about a refund. During this interaction, they were correctly informed that their request fell outside of GoDaddys refund policy, which can be reviewed here: ***************************************************/refund-policy. They were also advised to complete an Out of Policy Refund form so that their case could be reviewed by our Refund Team. Upon review, the request was declined following our established refund policy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate their candid feedback about our service levels.
While we empathize with their situation, our customer was appropriately informed of the refund policy during their conversation with our team. Therefore, we respectfully decline their request.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO - GoDaddyInitial Complaint
Date:04/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Let ******** take over my account and all he did was charge me more and now I havent received any email since April 1. I have lost out onso many thousands of dollars and all of my clients that have been trying to send me messages. Have found someone else I want a full 10 years of Go Daddy for free. This is ridiculous. I hope no one ever has to go through this. I am so frustrated. This is peak season for me and now I justlost out on thousands of dollars.Business Response
Date: 04/23/2025
Thank you for the opportunity to address our customers' concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 6, 2019, our customer purchased Websites + Marketing (W+M) Standard for a one-year term. Renewing most recently on April 6, 2024, for a one-year term.
On April 1, 2025, our customer received an email notification that their payment method was outdated. This notice prompted them to contact our ************ During this interaction, our staff did a standard account maintenance review and advised that their W+M was up for renewal on April 6, 2025 and that a newer version was available at a lower annual cost. Our customer agreed to purchase the newer W+M Basic for a one-year term. Our staff correctly migrated their website content to the new *** and published it to make it live.
On April 21, 2025, our customer contacted our ************ stating they were not receiving their contact form email notifications. Our staff confirmed that the email notifications were directed to the junk folder. We assisted with updating the domain's DNS and advised waiting for the standard ***** hour propagation time to pass before testing again.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our customer can locate the missing contact form email notifications within their email's junk folder.
We recommend they add the from email address to their safe sender's list. The steps to add an email to the safe sender's list can be viewed in the following Help article: *********************************************************************************
As the services are working, we respectfully decline their request for compensation.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the CEO GoDaddyInitial Complaint
Date:04/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I opened a GoDaddy account to start taking transactions for my new business.I recieved my first payment on 4/14/25 GoDaddy took their cut off the top and I have not been able to get the money transferred to my account. I keep getting the run around with no customerservice assistance, they ******* me with email that give no guidance, they are wanting 3 months of my checking account which is none of their business. This is a scam business and I want to file a claim against them.Business Response
Date: 04/25/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer set up ********************** Payments (GDP) in their account. GDP is our built-in payment gateway, which allows our customers to take secure, online debit and credit card payments through their website or in person.
GoDaddy takes customer security and our commitment to preventing fraud seriously. After our verification team reviewed our customers'GDP accounts, they were informed that GoDaddy Payments could not provide them with services due to risk factors.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We understand our customers frustration regarding this matter, and we know this is a difficult situation and that the options available are not their preferred resolution. However, we encourage our customer to continue to work with our GDP team to determine what to do with the funds being held.
Further information regarding potential reasons why we may close accounts can be found here at this link: *****************************************************************************************************
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
***
Office of the CEO - GoDaddyInitial Complaint
Date:04/21/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I began to receive a 3 year service for website hosting and for the hosting service of website name. I was not able to create a personal company website on their hosting website. After 3-5 weeks of trying, I asked for a refund of the ******* website hosting service I have. That is, I prepaid for 3 years of website hosting and website name hosting, I used 30 days of their service, and asked for a refund of the remaining 2 years and 11 months of this same service. They said I only had 7 days to ask for a refund of this service that lasts 3 years in total.I am not and will not use their service anymore. I need a refund of that portion that I have NOT used, which is almost the entire amount, about $750 out of $780 in total.I prepaid for the entire 3 years of this service, so I am not able to stop any payment stream I would have (if I had not prepaid)Please help me get a refund for all the service that I have not yet received, nor will I receive in the future. I refuse to use their service again. They did not try to help, they did not try to fix the problem, they did not try to solve any of my issues. Their only solution was for me to spend an addition $1,000-$2,000 to have some off-site person (company?) create a new website. I was not about to spend more money with them, if they could not solve any of the issues I had already Who wants to spend more hard-earned good money after bad, already spent money?Business Response
Date: 04/22/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 1, 2025, our customer purchased a Websites + Marketing Premium plan for a three-year term during a phone call with our Care Team. Websites + Marketing is GoDaddys proprietary, do-it-yourself, template-based platform designed to help customers easily build and manage their websites. As this is a self-service product, GoDaddy provides a comprehensive library of support articles and tutorials to assist customers in the website-building process. These resources are available at: *************************************************************************************************************************************************.
On April 8, 2025, our customer contacted our Care Team via phone to inquire about a refund. During this call, they were correctly informed that the product was not eligible for a refund, per our refund policy found at: ***************************************************/refund-policy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While our refund policy does not typically allow for reimbursement in such cases, we understand and empathize with our customers situation. As a one-time courtesy, our office has processed a full refund for the purchase in question. Our customer can expect the funds to be returned to their original payment method within 57 business days.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO - GoDaddyCustomer Answer
Date: 04/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
**** ******
Initial Complaint
Date:04/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I spent over $2,100 on GoDaddy products & $3000 on merchandise for my *********** always had great svc yrs ago. I started 11/2024 rebuilding my 2 websites.1 is my marketing business: I paid for Full Domain *************** was compromised 3 times-no explanation causing me a loss in business when it portrayed as a suspicious site with a ********** other site only needed a few tweaks for a mid-January *********** Day launch so I call for assistance w/some backend issues. Over the course of 1 mo, I spoke to over 20 diff **** via chat&phone, all giving me conflicting info, messed up my site even further, & halted my business until it was too late to launch. I missed work for no sleep on a day I spent 9 hrs on chat 6:30pm-3:30am, I was dropped 4x not knowing & having to ***eat myself every time after. I was told I should add an authenticator & was disconnected. I call back & was told to delete it so they can help further.I ask if this would halt my site from publishing & was advised it would not, but it blocked full access to my account for almost 2 weeks! A *** told me it shouldn't have been deleted as it takes up to 48 hrs return & sent me a form to fill out for resolution dpt.I wait, call back & am told 72 hrs. Next day, I'm told another form needs to be sent with my license & wait 72 more hrs. I ask each day to speak to the resolution ***** but was told there's no contact for them. The last call, the *** called the dpt, pulled my forms & got my site up immediately. Now, 7 days from *********** Day, it's too late for orders to be processed in time. Embarassed, I contact my waitlist with w/apologies. I sent a letter to the CEO referencing their refund policy if revenue loss, ledgers for all services bought w/payments I paid, unsold merchandise, call & chat logs from over 10 **** causing a loss in clients, sales & a $1500 deal from my mktg business bc my site was always down. The response received referenced only 2 **** & notes a small refund of only $191 & an apology.Business Response
Date: 04/21/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 10, 2025, our customer purchased a one-year Websites + Marketing (W+M) plan via phone through our Care Team. Websites +Marketing is GoDaddys proprietary, template-based, do-it-yourself platform designed to help users create and manage their websites.
Subsequently, on January 25, 2025, they contacted our Care Team to upgrade their W+M plan. On March 21, 2025, they inquired about a refund related to their most recent purchase. A refund was processed on March *******, and the product was left active in their account for one year at no cost.
As this is a self-service platform, GoDaddy offers an extensive library of support articles and tutorials to help customers navigate and utilize the platform. These resources are available at: *************************************************************************************************************************************************.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate our customers' candid feedback about our service levels.
Despite our policy requiring product cancellation for refunds,a partial refund was granted as a courtesy, while allowing continued access to the upgraded version of W+M. Our refund policy can be reviewed here: ***************************************************/refund-policy.
Given that a partial refund has already been issued, we must respectfully decline any further refund requests. Moving forward, any refund requests will be evaluated and processed in accordance with the policy linked above.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO - GoDaddyInitial Complaint
Date:04/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Go daddy did not inform us that they were changing platforms for our website through them. Causing our website not to work any longer even though we were paying them for it. They refused a refund an wanted to charge us an additional $2000.00 dollars to build what we had already paid for to build a website. When I asked to speak to a manager they said there was nothing they could do, This is just bad business. Shame on you Go daddy. I will never do business with them again.Business Response
Date: 04/23/2025
Thank you for the opportunity to address the complaints concerns.
Unfortunately, using the information the complainant provided, we cannot identify a GoDaddy account associated with them.
We also attempted to contact them to request additional information and await their response.
Thank you again for the opportunity to address the concerns presented by the complainant.
Kindest regards,
**** M
Office of the CEO - GoDaddy
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