Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Seattle, WA 98033-7304

• 

  GoDaddy.com LLC

  Austin, TX 78701-2940

• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  Afternic.com

  380 Semoran Commerce Place Ste B204 Apopka, FL 32703

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GoDaddy has been charging us ****** for renewal of their services that we are no longer using and have tried to cancel on MANY occasions. Their support team is has been making us jump through hoops to try and even access the account to cancel the subscription. I and another former employee have tried multiple times to cancel our subscriptions, been told they we canceled and then we were charged again. I attached screenshots of products being removed from our account and of them saying we need to renew expiring products. I have no idea what they are charging us for as I can not access the account and have tried working with their recovery team to do so only for them to keep coming back with more things I need to do but not giving me the information of the employee who the accounts under.

  

  Business Response

  Date: 04/10/2025

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On March 19, 2025, our customers Standard Wordpress Hosting auto-renewed for one year in accordance with their account settings.
  Our customer has been working with our Account Recovery team to regain access to the account in order to be able to cancel products within the account and stop further renewals.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  We have connected with our customer and addressed their concerns.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  Ashlee E
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 04/10/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *******
  
   
  

• Initial Complaint

  Date:04/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GoDaddy has automatic renewals and I trusted that they would do the right thing on the renewals. I have been a customer with them for 10+ years. I have added services with them over time. They house my website and I used them to do a full redesign which I paid a nice amount for. No complaints on the redesign. What is inappropriate is that they kept charging me for my previous website hosting in the amount of $239.88. I didn't know they didn't stop my previous charges and they never mentioned it when they started my new site. They should have mentioned it and they inactivated my previous website so why would they be charging me. I called for another charge that I wasn't clear on that came through and the sales *** noticed it. He gave me a refund for 2025 and tried to give me a refund for 2024 but the system wouldn't allow him to do it. He said I needed to put in a claim to have the refund done. They have denied my claim? They just stated that I should read the legal jargon that was written somewhere. What legal jargon gives you the right to charge a longstanding customer when your company should have shut off the previous website that you inactivated?I told them if they couldn't give me a refund then give me a credit. It isn't like I don't spend a lot of money with them. I haven't heard anything back from them. This is inappropriate and I would expect better from the company that I have recommended to quite a number of other businesses over the year and have bought a lot of services ******* the right thing!

  

  Business Response

  Date: 04/07/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On January 20, 2016, our customer purchased our ********************** with one year of hosting via a phone transaction. This service enlists GoDaddys *********************** team to create a custom website (for a one-time fee) using GoDaddys Shared Hosting platform to host the site.
  
  This service has been renewed annually both via phone transactions and, as of the last seven years, via automatic renewal in accordance with our customers account settings.
  
  On February 11, 2023, our customer purchased a new *********** utilizing GoDaddys Websites + Marketing platform to host the website. As the automatic renewal settings had not been disabled on the former hosting service, it continued to renew automatically in accordance with their account settings.
  
  On February 11, 2025, they contacted our *********** and requested the cancelation and refund of the former hosting plan. In accordance with our refund policy, our customer was provided with a refund for the most recent renewal. As the 2024 renewal was more than one year old, their refund request for that renewal was declined.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  We value our customers feedback and understand their billing concerns. As a courtesy, this office has provided a refund to In-Store Credit for the 2024 renewal in question. Our customer can use these funds to purchase new products or services within their GoDaddy account or renew existing products and services.
  
  We thank you again for the opportunity to address the concerns presented by our customer.
  
  
  Kindest regards,
  
  ******
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 04/07/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *********
  
   
  

• Initial Complaint

  Date:04/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered email for several websites I purchased through godaddy.com. None of them work and I spent 2 hrs on the phone with customer service. Each email costs roughly $105 after tax and they refuse to offer a refund or fix the issue.

  

  Business Response

  Date: 04/08/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
  
  On March 5, 2025, our customer purchased a Websites and Marketing (W+M) Basic plan for one year via the GoDaddy website. *** is our proprietary, do-it-yourself, template-based platform that enables customers to build and manage their websites. This purchase included a one-year free trial of Email Essentials at no additional cost.
  
  On April 6, 2025, they contacted our ************* Team to request a refund for the Email Essentials Plan, included with their March 5, 2025, transaction. This request was declined correctly.
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  As no fees were associated with the product in question, we respectfully decline our customer's request for a refund. Furthermore, all future refund requests will be processed per GoDaddy's Refund Policy, which can be viewed at this link: ***************************************************/refund-policy 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  **** M
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:04/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year, 2/26/24, I subscribed to a website builder. I've been with GoDaddy 10+ yrs & have other products with them. I paid for 1 yr of builder, but within 3 wks, it was clear that it wasnt the right fit. 1 mo. after purchasing, I stopped using it, and thought I had done what I needed to cancel the future renewal. Fast forward 11 mo. from when I believed I cancelled ****** get a letter from a collection agency, that arrived the 2nd wk of March, saying I owe them $481. I assume it's a scam after looking in my account & not seeing any notices & not expecting a charge of that amount. I get another letter 1 wk later & call GoDaddy. I put together that the only thing close to that amount would be a website builder & find the one I believed I cancelled. **************** says that they will have to ask for an "out of policy refund" because it's outside of their window. It's only outside of their window, because I never received any contact from them telling me this had occurred. I had no reason to think I was going to be charged for something I believed to have cancelled, and they never notified me the charge didn't go through, so I had no charge to know to dispute until I recieved the collections letter. It never showed on my bank because the card attached to it rejected it. They allowed their processor to cover the charge on their end & sent me to collections the next day, never notifying me on their end of being sent there. I waited for the response only to receive an email that my request was denied. I spoke to customer ************** felt that it wasn't right, but didnt have the ability to do anything. Initially, I decided to move on & move my other products, but am now feeling like this was a sketchy practice. Allowing the processor to cover the charge with no notice of charge failure + next day collections, I feel is a tactic to put a consumer outside of their refund window, making it appear as if their were no issues on the acct. until too late.

  

  Business Response

  Date: 04/14/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On February 19, 2024, our customer initiated a trial of **********************'s Websites + Marketing (W+M) Commerce service.  W+M is a proprietary, do-it-yourself, template-based product that customers can use to construct, host, and manage a website.
  
  On February 26, 2024, and 2025, per our customers account preferences, ********************** automatically renewed the service in question in good faith to honor agreements with our customer. ********************** sent renewal notices prior to expiration and subsequent renewal, including on February 16, 2025, informing our customer the expiring service would renew in accordance with account settings unless additional action was taken. GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  GoDaddy uses a third-party check processing company, ****************************, for check transactions. In these transactions, ******* supplies funds to GoDaddy for the services rendered and collects the funds directly from the customer. Additional information regarding Certegy may be found in the terms of service which our customer had accepted.
  
  ********************** does not make collection efforts as ******* provides the funds to GoDaddy required for these services. It appears that ******* is attempting to collect the funds from our customer. Collection efforts made by ******* are outside of GoDaddy's control.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** *.
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 04/15/2025

  This is the same vague answer I was provided by the company initially.  My complaint is regarding the internal process to allow the payment processor to accept a charge that was rejected & then send it to collections same day, preventing me from being aware of the charge until outside the return window. I also have no record of the email they indicated to have sent, but it's possible something is wrong with my account on their end as I haven't received any emails from them for a few months (that email is receiving all other emails though).

  Ultimately, the answer given confirms for me that this is an intentional practice on behalf of GoDaddy.  The fact that their own customer service thinks this is wrong also tells me that any regular person recognizes this as unethical.  It's clear to me that we will not reach a meeting of the mind however; so I am rejecting this response to ensure that you don't mistake this as satisfaction.  I am ok with the case being closed out and will proceed with moving all the rest of my business with the company elsewhere over the preceeding weeks.  Thank you BBB for providing this opportunity.  I hope that future GoDaddy customers have the experience I had years ago that led me to be loyal to the company for more than a decade & not the current experience I have had. 

  

  Business Response

  Date: 04/17/2025

  Thank you for the opportunity to address our customers additional concerns. 
  
  We empathize with our customers billing frustration; however, we stand by our previous response.  While GoDaddy sent notices to our customer via email both prior to and following the transaction in question, GoDaddy has no insight into what happens to an email after it leaves our system, how our customer's ISP or email client handles the email once received, or whether the message is simply disregarded. If our customer changes their email address, we have no way of knowing what the new one is unless they inform us by updating their account. 
  
  Thank you again for the opportunity to address the additional concerns presented by our customer. 
  
  Kindest regards, 
  
  **** *.
  Office of the CEO GoDaddy

• Initial Complaint

  Date:04/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my email account with ********************** because after buying a new PC and attempting to setup my outlook with **************** 365, I was having issues bringing in my accounts.I contacted ********************** and after quite some time, they informed me that the option to monitor emails through the Outlook desktop app was no longer an option with the current plan that they just renewed and that I would have to buy the premium service that includes a license to office 365 in order to use the service as I had before. The problem is, I already have office 365 through ********* and I've been using it for years for my email, apps, backup and online storage. It would be redundant to have to buy this product again. So I did some research and found out that I could move my service to a company called ******** for a fraction of the price and use my email as i needed it with Outlook. It took a couple weeks to go through this process and make sure everything was switched over. The billing had posted on 2/15/25 and I noticed other email accounts coming due. It didn't even occur to me that a company that I had trusted with the registration of my domains and management of my emails that they wouldn't honor a partial refund for the balance of the 46 weeks left with the service. Especially considering it wasn't even going to work as I had originally purchased it. I'm seeking a refund of the balance at the very least, but GoDaddy needs to be investigated for these practices.The agent I was talking to also provided me with a slew of misinformation. 1. They sent me a link to the policies but it clearly says they were updated on 3/27/25. After I had been charged.2. He the said that I would have been sent an email. But when I sent him a screenshot showing no emails, he said it was for manual renewals only.GoDaddy is using deceptive practices. The email service they sold me would no longer work with Outlook unless I spent 2X more the original price.

  

  Business Response

  Date: 04/07/2025

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On February 13, 2023, our customer purchased a **************** 365 Email (O365) account for a one-year term via an online transaction.  Per their account preferences, ********************** automatically renewed their email plan, most recently on February 13, 2025.
  GoDaddy sent renewal notices prior to expiration, informing our customer the expiring item would be renewed in accordance with their account settings unless additional action was taken. GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. Account management is a customers responsibility.
  On April 5, 2025, our customer contacted our Care team to request a refund for the most recent renewal. During this interaction, they were informed that the request fell outside the scope of GoDaddy's refund policy, which can be reviewed here:  ***************************************************/refund-policy
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  We encourage them to review and manage their account settings to avoid unwanted renewals in the future. While our refund policy does not typically allow for reimbursement in these cases, we empathize with our customers situation. As a one-time exception, we are willing to offer a refund.
  To proceed, they must first cancel the O365 subscription by following the steps outlined here: ***********************************************************************************************
  Once the cancellation is complete, they may respond via this complaint or email us at *********************************************** to request a refund.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  **** *.
  Office of the CEO GoDaddy

• Initial Complaint

  Date:04/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Go daddy keeps charging our credit card for services. We do not have with them. We have contacted them many times and they are aware that we do not do business with them anymore and that they should not be sending us. Billsare charging our credit card again today I get a charge on my credit card for services that I dont do with this company.

  

  Business Response

  Date: 04/07/2025

  Thank you for the opportunity to address the complainants concerns.
  
  We have been unable to locate an account with the information provided. Without being able to identify a customer account, we are not able to fully understand the issues at hand or properly investigate the matter to provide clarity or possible resolution.
  
  Our office has attempted to connect with the complainant to address their concerns; however, our attempts have been unsuccessful thus far. Should the complainant wish to discuss their concerns further, or if they are able to provide us with account specific details, we will gladly investigate their concerns further and can be reached at ***********************************************************************.
  
  Thank you again for the opportunity to address the concerns presented by the complainant.
  
  Kindest regards,
  
  **** ****
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 04/08/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find via email it has resolved my dispute at this time. 
  

  I do reserve the right if this communication that I received **** office of CEO changes I can resubmit. 
  
  
  Regards,
  
  ***** ********
  
   

  
  

• Initial Complaint

  Date:04/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been a GoDaddy customer for nearly 13 years and currently use their Web Hosting Plus Enhance plan, marketed as ideal for high-traffic websites. Over the past two months (March and April 2025), my sites which serve local U.S. businesses with low traffic have become unusable every evening due to a 24-hour resource cap not disclosed at signup. This throttling causes extreme slowdowns and frequent 500 Internal Server Errors, which, per GoDaddys own Hosting Agreement, qualifies as downtime under their 99.9% ****** guarantee. I am requesting partial refund credits for March and April.I've also experienced severe failures in their 24/7 support. Ive been disconnected over six times during transfers or mid-call and despite giving my callback number, I was never called back. Promised supervisor responses also never came. Screenshots of calls placed on March 19, March 21, and April 2 are attached to support this ********* *** quoted me over $1,000 for a service listed for under $700 on their own site, and another attempted to charge me for more months than agreed. These billing disc***ancies, combined with ***eated call drops, no follow-through, and throttling that prevents normal site usage, amount to mis***resentation and poor service.I received a 30% discount offer for DDoS/CDN protection, but I now request 15 months of this service free of charge to match my hosting term (ending July 3, 2026) as compensation for service failures, misleading advertising, and time lost attempting resolution through their normal channels.

  

  Business Response

  Date: 04/10/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  Our customer utilizes *********************** Enhanced Web Hosting Plus product. Web Hosting Plus is a higher tier of GoDaddys cPanel offering, which extends customers the power and resources of a private server without the need for a server administrator. Customers utilizing Web Hosting Plus are still responsible for the content they wish to host.

  Between February 19, 2025, and April 4, 2025, our customer contacted our ******************** to address concerns that several websites were producing intermittent 500 Internal Server Error when visited on the web.During these interactions, our staff attempted to work with our customer to the best of their ability to resolve these concerns.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  We acknowledge and apologize for any frustration our customer experienced when working with our ************* staff and will share their feedback with our ************* managers in an effort to identify our improvement opportunities.

  Our office successfully connected with our customer to discuss their concerns. As a gesture of goodwill, we have provided one month of our WordPress Premium Support to help identify and address opportunities to optimize their sites and reduce performance-based resource consumption in their hosting environment. We have also extended a six month trial of our Website Security Premium plan to protect their main website from malicious IP addresses that may be attempting to access the site.

  We will continue to work with our customer in an attempt to resolve their concerns to their satisfaction. 

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,
  ******* *******
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:04/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  el 20 ******** del 2025 compre un dominio pensando que costaba $34.000 mil pesos colombianos, pero al ejecutar la compra fueron $33.419.079 mas de treinta * tres millones de pesos, inmediatamente me contacte con godaddy por su sitio web * me dijeron que por politicas de la compaia *** compra no se puede reversar, me dieron *********************************************************************************** dijeron que no era posible * que *a se habia cobrado cuando me contacte con ellos a los 2 minutos de echa la compra. Requiero el dinero sea reembolsado *a que no tengo como pagar *** suma tan alta * ellos no quisieron reversar la compra.

  

  Business Response

  Date: 04/09/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On March 20, 2025, our customer purchased a Premium Domain Name registration via online transaction.  The transaction total was prominently displayed in Colombian pesos per our customer's account preferences within their shopping cart prior to them completing the purchase.  
  
  Premium domain names are short, memorable, or easy-to-spell names that end in a popular extension such as .com. These domains tend to cost much more than standard domains, as they are more likely to drive traffic to a website.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Premium Domain Name purchases are not eligible for refund, per GoDaddys Refund Policy at ***************************************************/refund-policy. However, our records indicate that our customer has since sold the domain name in question to another party. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** *.
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I use GoDaddy for my business website and also accept online payments from customers through them. I had a customer pay me for services that I completed back in September. Her bank accidentally flagged that purchase as fraud and she immediately let them know it was not. She provided tons of documents and it was all submitted to GoDaddy as well as her financial institution. Godaddy took that money from my bank acct even after having multiple documents to show that purchase was authorized from my customer. They then held money that was being paid to me from other customers and froze my ability to access it. I spoke with them multiple times on the phone and was told the case had been dropped and I had proven the purchase was authorized. This has been going on since December and theyve done nothing to help me get access to that money. Their customer service representatives can barely speak English so its extremely hard to communicate with them on such a detailed matter. I will never use them again as a payment platform but the money they have on hold in my account should be released to me. I have done everything asked of them to prove that purchase was made yet they still charged me fees and locked my ability to access money that was paid to me from other customers. I have attached below communication between me and my customer along with a letter she provided ton go daddy.

  

  Business Response

  Date: 04/09/2025

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On December 18, 2024, GoDaddy was notified that a chargeback was initiated on our customers GD Payments (GDP).
  GDP is our built-in payment gateway, which allows our customers to take secure, online debit and credit card payments through their website or in person. 
  GoDaddy attempted to dispute this chargeback on behalf of our customer. Unfortunately, the card network has decided to reverse the decision on this chargeback as the cardholder and bank decided to pursue pre-arbitration.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  We do apologize, but the final resolution is not disputable.This final resolution is decided by the card network (i.e. ***** **********,Amex, etc.) and GoDaddy Payments is not involved and is unable to influence this decision, unfortunately.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  Ashlee E
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally raise a complaint regarding an incorrect charge applied to my account. On March 11, 2025, I initiated a domain transfer from my GoDaddy normal account to my ********************** seller account. However, instead of charging the renewal fee, an amount of INR 9928 was deducted as a transfer fee, which was not the intended transaction and never happened in the past.Transaction Details:Date of Transaction: March 11, 2025 Amount Charged: INR 9928 Purpose of Transaction: Domain Renewal(not Transfer which no one charges and that too such a huge amount equivalent to renewal)Issue: Incorrect charge applied as transfer fee instead of renewal fee For all other same transfer they charge as renewal and now godaddy saying it was transfer fees, how can a transfer fee be for 1 year and how can they charge for domain protection again

  

  Business Response

  Date: 04/04/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On March 11, 2025, our customer initiated a domain transfer from their GoDaddy account to their personal GoDaddy Reseller Account. It is important to note that transferring a domain to a reseller account, even if it is the customer's personal account, incurs a transfer fee, as the reseller account operates as a separate registrar. The transfer process is detailed in the following help article: ****************************************************************************************************;
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  While we understand and empathize with our customer's concerns, all domain transfers, including those to other registrars, are subject to a set process and applicable fees. As such, we must respectfully decline their request for a refund.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  **** *.
  Office of the CEO GoDaddy