Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,496 total complaints in the last 3 years.
- 621 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I spent over $2,100 on GoDaddy products & $3000 on merchandise for my *********** always had great svc yrs ago. I started 11/2024 rebuilding my 2 websites.1 is my marketing business: I paid for Full Domain *************** was compromised 3 times-no explanation causing me a loss in business when it portrayed as a suspicious site with a ********** other site only needed a few tweaks for a mid-January *********** Day launch so I call for assistance w/some backend issues. Over the course of 1 mo, I spoke to over 20 diff **** via chat&phone, all giving me conflicting info, messed up my site even further, & halted my business until it was too late to launch. I missed work for no sleep on a day I spent 9 hrs on chat 6:30pm-3:30am, I was dropped 4x not knowing & having to ***eat myself every time after. I was told I should add an authenticator & was disconnected. I call back & was told to delete it so they can help further.I ask if this would halt my site from publishing & was advised it would not, but it blocked full access to my account for almost 2 weeks! A *** told me it shouldn't have been deleted as it takes up to 48 hrs return & sent me a form to fill out for resolution dpt.I wait, call back & am told 72 hrs. Next day, I'm told another form needs to be sent with my license & wait 72 more hrs. I ask each day to speak to the resolution ***** but was told there's no contact for them. The last call, the *** called the dpt, pulled my forms & got my site up immediately. Now, 7 days from *********** Day, it's too late for orders to be processed in time. Embarassed, I contact my waitlist with w/apologies. I sent a letter to the CEO referencing their refund policy if revenue loss, ledgers for all services bought w/payments I paid, unsold merchandise, call & chat logs from over 10 **** causing a loss in clients, sales & a $1500 deal from my mktg business bc my site was always down. The response received referenced only 2 **** & notes a small refund of only $191 & an apology.
Business Response
Date: 04/21/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 10, 2025, our customer purchased a one-year Websites + Marketing (W+M) plan via phone through our Care Team. Websites +Marketing is GoDaddys proprietary, template-based, do-it-yourself platform designed to help users create and manage their websites.
Subsequently, on January 25, 2025, they contacted our Care Team to upgrade their W+M plan. On March 21, 2025, they inquired about a refund related to their most recent purchase. A refund was processed on March *******, and the product was left active in their account for one year at no cost.
As this is a self-service platform, GoDaddy offers an extensive library of support articles and tutorials to help customers navigate and utilize the platform. These resources are available at: *************************************************************************************************************************************************.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate our customers' candid feedback about our service levels.
Despite our policy requiring product cancellation for refunds,a partial refund was granted as a courtesy, while allowing continued access to the upgraded version of W+M. Our refund policy can be reviewed here: ***************************************************/refund-policy.
Given that a partial refund has already been issued, we must respectfully decline any further refund requests. Moving forward, any refund requests will be evaluated and processed in accordance with the policy linked above.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO - GoDaddyInitial Complaint
Date:04/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On February 7, 2025, my email address ***************************** auto-renewed, and I decided I no longer needed it. On February 28, 2024, I contacted GoDaddy to request a refund. Since the request was outside their standard 7-day refund period, I was instructed to complete a refund request form, which I promptly submitted.On March 15, 2025, GoDaddy approved my refund request and verbally assured me that I would receive a full refund of $899.73, stating I had "nothing to worry about." This was documented under ticket number OOPR-***** for order #**********.After the email address associated with the refund was cancelled by GoDaddy, I provided an alternate Gmail address **************************** for correspondence. However, I received no updates or confirmations at this address, forcing me to call GoDaddy repeatedly over the following weeks to follow up.During these calls, I was consistently told that the full refund was approved and would be processed within 30 days. However, when I contacted them again in March and on April 20, 2025, I was informed that only a partial refund of $167.76 had been processed. The representative could not explain why the remaining amount of $731.97 ($899.73 - $167.76) had not been refunded, despite the earlier approval of the full ********* address this discrepancy, a second ticket was created under OOPR-*****. Additionally, a third ticket (OOPR-87324) was opened after it became evident that GoDaddy was not sending correspondence to my provided Gmail address, further complicating **************** date, I have not received the full refund I was promised, and GoDaddys lack of clear communication and follow-through has only worsened the situation. I am seeking the full refund of $899.73 as initially approved and assured by GoDaddy, which includes the remaining $731.97 that has not yet been refunded.I appreciate your assistance in resolving this matter Sincerely,******* ********Business Response
Date: 04/25/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 7, 2025, per our customers account preferences, ********************** automatically renewed a Business Professional Email plan and ******************************** (AES) for a two-year term, in good faith to honor agreements with our customer. ********************** proactively sent notice to them on January 28, 2025, to inform them the services would automatically renew unless action was taken.
GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences.
Upon contact with our Care Team on February 27, 2025, a request for an out-of-policy refund was submitted.
On March 21, 2025, our customer was provided a refund for the **** however, the email plan which is still active in their account is not eligible for refund per GoDaddys Refund Policy at ***************************************************/refund-policy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
The Business Professional Email plan in question remains beyond refund eligible. We encourage our customer to take an active role in managing their account settings, which may help avoid further undesired product renewals. If they wish to update their account contact information to reflect a new email address they may be using, they may do so by following the instructions in the Help article at **************************************************************************************************;
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO - GoDaddyCustomer Answer
Date: 04/28/2025
Dear BBB,
Thank you for your help with my complaint against GoDaddy (ID# *********. I reject their response for these reasons:
1. **************** Refund: I requested a full refund for my email and security services, treated as one package. GoDaddy approved $899.73 on March 15, 2025 (ticket OOPR-*****, order #**********), but offered only $167.76, contradicting their approval.
2. Verbal Promises: GoDaddy staff assured me of a full refund, documented under ticket OOPR-*****. Call recordings should confirm this. The partial refund and unexplained $731.97 shortfall are unjustified.
GoDaddys poor communicationignoring my alternate email and requiring repeated follow-upshas compounded the issue.
I seek the BBBs support to obtain the full $899.73 refund promised. Contact me at ************************** if needed.
Sincerely,
******* ********Business Response
Date: 05/05/2025
Thank you for the opportunity to address our customers additional concerns.
While we empathize with our customers billing frustration, we stand by our previous response. Our customer did not contact our Care team until the email plan in question was beyond refund eligibility, per GoDaddys Refund Policy. Their Out of Policy Refund Request to refund the services was submitted for further consideration and they were provided with a partial refund. The email plan, which remains active in our customers account remains active and ineligible for a refund.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO GoDaddyInitial Complaint
Date:04/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Go daddy did not inform us that they were changing platforms for our website through them. Causing our website not to work any longer even though we were paying them for it. They refused a refund an wanted to charge us an additional $2000.00 dollars to build what we had already paid for to build a website. When I asked to speak to a manager they said there was nothing they could do, This is just bad business. Shame on you Go daddy. I will never do business with them again.Business Response
Date: 04/23/2025
Thank you for the opportunity to address the complaints concerns.
Unfortunately, using the information the complainant provided, we cannot identify a GoDaddy account associated with them.
We also attempted to contact them to request additional information and await their response.
Thank you again for the opportunity to address the concerns presented by the complainant.
Kindest regards,
**** M
Office of the CEO - GoDaddyInitial Complaint
Date:04/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy stole my domains and is selling to my customers & associating themselves with my LLC's & ******* store without consent. I paid for my domains in full & haven't broken any policies. They refuse to give me my domains & have ruined my business. I purchased *********************** 2 months ago in full on Sun, Feb 23, 10:43AM. I have told GoDaddy to stop advertising to my customers on my domains. They refuse. I have told GoDaddy to give me my domains so I can go to a hosting company that won't steal my site. They refuse. GoDaddy is holding my domains hostage and selling to my customers while preventing my ******* products to show on my ******* website is embedded into all of my social media and videos. All of my views for that now go to GoDaddy without my consent. My customers literally cannot buy from my ******* shop due to GoDaddy selling my domains.When I reached out to GoDaddy on ******* they lied and said they are not selling to my customers, but when you go to my website you can see their logo and they have a link the viewer can click to buy my domain. GoDaddy stole my domain and is selling it.On ******* GoDaddy has hidden my replies trying to get them to stop and get my domains so I can go elsewhere.I have 51 Shopify products that GoDaddy has destroyed.I was getting thousand of views per day on my site. But, GoDaddy has destroyed that. Now I literally get 0 views on my website.I've told GoDaddy to stop associating me website with their brand. They refuse.GoDaddy is engaged in bad business practices. GoDaddy need to compensated me for the destruction of my brand and my business and the theft of my domains, the emotional trauma of watch a huge corporation destroy my business, and give my domains back.Business Response
Date: 04/18/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
GoDaddy has an established and vetted policy in place to verify the validity of transactions that take place within our customers accounts.?This process protects both our customers and ********************** from potentially fraudulent transactions.???
On February 23 and April 10, 2025, our customer made several online purchases within their GoDaddy account. These transactions were flagged for review by GoDaddys Verifications Team. Subsequently, our customers purchases were refunded, and the domains were suspended until our customer provided the necessary documentation to complete the verification process.
As noted in the screen shares provided by our customer as part of this complaint, **********************'s Social media team correctly instructed them to email **************************************** with the information that had been requested of them.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer, ********************** takes its commitment to consumer protection very seriously. As part of an ongoing effort to protect our customers and credit card holders from unauthorized online purchases, GoDaddy routinely requests payment verification for purchases. We encourage our customer to work with our Payment Verifications Team for further assistance regarding their account.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the CEO GoDaddyInitial Complaint
Date:04/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My account was not set to auto renew. Go Daddy has taken me 143 from my account anyway. They have told me a series of untruethings including that it was American Expresss fault. They have also told me that they have refunded the money which they have not.. They have sent me emails that are not clear in English that is not comprehensible. I have found the customer support support line who told me theycould issue me a refund but after an hour of talking then told me they couldnt and asked me to email another email address. After 10 days they have emailed me to say Im not entitled to a refund. I have no idea why given that I have wanted my account auto renewed I have contacted them through their chat system , through ********, through their call Centre, and sent a number of emails. I have asked for transcripts of the calls that I have had with them for an explanation of why they have taken money and for afull refund. Additionally, I would like compensation given that it has taken so much time and effectively they have stolen from me given that I neverput an order in in the first place. I have asked to delete my account but there seems to be no way of doing so I have no way of contacting them to get any understanding as what is happening with my account or why this situation has occurred.Business Response
Date: 04/21/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On October 15, 2019, our customer purchased Websites + Marketing Basic vNext Intl (W+M) for a one-year term.
On November 15, 2024, per their account preferences, ********************** automatically renewed the W+M in good faith to honor agreements with them. Our customer connected with our Care Team that same day for assistance with canceling the W+M and voiding their renewal.
Unfortunately, due to an issue involving a system error that affected certain transactions made with **************** (AMEX) cards, refunds were processed for orders where payment was not initially received (voided), leading to an over-refund to our customer's AMEX account.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On March 17, 2025, GoDaddy sent an email notification to our customer advising of the error and the upcoming attempt to recoup our over-refunded funds from November 15, 2024.
We recommend that our customer contact **************** with the original transaction date and the transaction amount to identify the over-refund.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the CEO GoDaddyCustomer Answer
Date: 04/22/2025
Hi,
The response received is the same that I received at various points from GoDaddy
I have reviewed the message, and checked my accounts and correspondence. It was agreed in November 2024 I would receive a refund which was sent to me.
There is no additional refund. However I have been debited more money and have tried to cancel my account. ********************** should not have taken more money from me. There is no error with Amex who I have contacted.
I want my money back which they had no right to take. I want a transcript of the calls I have had which I repeatedly asked for where they gave me false information. I want to cancel my account which they are not letting me do. I want to speak directly to a human who can give me clear information about this issue. They are stealing from me.
I do not consider this resolved.
Kind Regards,
**** *****Business Response
Date: 04/23/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response. We have confirmed that our customer was affected by an issue involving a system error on our end that impacted certain transactions made with **************** (AMEX) cards. Refunds were processed for orders where payment was not initially received (the receipt was voided), resulting in an over-refund to our customer's AMEX account.
As AMEX is aware and working with us on this issue, we recommend that our customer contact them with the original transaction date and the transaction amount to identify the over-refund.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
Jenn
Office of the CEO GoDaddyInitial Complaint
Date:04/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid Godaddy an additional $365 for a service that was suppose to address my issue regarding memory. I find out, that issue was not corrected and sold me a service that is not what i needed and then they proceed to ask me for an addtional $88 to give me more memory.I already pay them $1200 a year for god knows what!Business Response
Date: 04/18/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer previously utilized our ********* 365 Email Plus tier. This product includes 50 GB of email storage and uses a custom domain name to host the email.
On April 15, 2025, our customer contacted our *********** with concern that they were nearing their storage limits. During this interaction our staff assisted our customer with upgrading their email to ********* Business Professional, which also includes a storage limit of 50 GB. We apologize for the misinformation provided and for any inconvenience caused by this interaction.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate our customer's candid feedback about our service levels and have shared their concerns with our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
Our office has successfully connected with our customer to resolve their concerns. As a gesture of goodwill, we have upgraded their email service to include 1 TB of storage capacity at no cost to them. We will continue to work with our customer to ensure the upgrade is completed correctly.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******* *******
Office of the CEO - GoDaddyInitial Complaint
Date:04/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged $358.64 by GoDaddy on 3/13/24 for a service I did not authorize. I just noticed this charge as I was doing my taxes - it went unnoticed prior. I had received renewal reminders for a much smaller amount ($21.99) and did not respond because I no longer use the service. I never received notice of this larger charge. I contacted GoDaddy for a refund, but they declined. I haven't used the website for years and did not approve this renewal. I'm requesting a full refund and account closure.Business Response
Date: 04/21/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 12, 2018, our customer purchased an Economy cPanel hosting plan for a 3-year term via online purchase. That plan auto-renewed in accordance with our customer's account settings on March 12, 2021.
On March 12, 2024, per our customers account preferences, ********************** automatically renewed the service in question in good faith to honor agreements with our customer. ********************** provides its customers with full control over renewal preferences. Customers may, at any time,log into their account and modify those preferences. Account management is a customer responsibility.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office empathizes with our customer and have attempted to connect with them to resolve their concerns, but have not been successful. Our office remains available to work with our customer toward an amicable resolution.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
***
Office of the CEO - GoDaddyInitial Complaint
Date:04/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy abruptly suspended access to my website hosting account without properly following their own stated policy of giving 48 hours' notice for ID verification. This action caused a full disruption to my online business, loss of income and loss of reputation, with no real explanation or flexibility offered.I was asked to provide ID and bank details for verification, which I did promptly. Despite this, access is still denied, and GoDaddy expects to hold all the data hostage even if they don't provide any service. Their customer support has been completely unhelpful, providing vague and repetitive responses without actually resolving the issue. Would recommend every potential customer to AVOID like the plague working with GoDaddy.This overly aggressive and poorly implemented policyallegedly to prevent credit card fraudis deeply flawed, especially since the card and identity were already verified by the bank, with Strong Customer Authentication, KYC and AML checks. This is a hosting account only, and ********************** asks for Government ID in a shady online form and asks for photos of your credit card via email, just as a phising attack would do!!Their actions show a total lack of concern for the impact on customers and make it extremely difficult to conduct legitimate business. I request also here reinstatement of service or at least access to export my data, along with a review of this heavy-handed verification approach.GoDaddy presents itself as high price and better customer service. Please do not be fooled, it can easily turn into nightmare for your business.Business Response
Date: 04/22/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 14, 2025, our customers Basic Managed Wordpress hosting was refunded and removed from their account for suspected fraud.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our customers hosting has been repurchased and is in the process of being restored by our hosting team.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ashlee E
Office of the CEO - GoDaddyCustomer Answer
Date: 04/23/2025
The product has only been repurchased out of utmost necessity, since GoDaddy made the decision to cancel the account, suspend access to personal and business data unilaterally, with threat of final deletion, without notice and without any contact channel available.
Even when the ** information was supplied without delay, GoDaddy kept adding incremental requirements to their requests. What they claimed was 24h took one full week, countless calls with agents that kept promising unfulfilled deadlines and in most cases had no clue what is going on and no ability to check anything else than if there is an ongoing ticket or not, while answering that responses take a renewed counter of 3 to 10 days every time there is a contact.
The data and abuse offices ignore systematically all requests with an automatic reply, raising questions about their actual policies.
Working with GoDaddy created a full week of website shutdown, loss of credbility, revenue loss and needless to say stress of going through a flawed, manual and apparently unsecured verification process, where the customer is asked to reply with pictures of debit cards to alias verify_payment_xxxx ***************** email accounts that do not match @************************ domain, creating all the resemblance of a ransomware attack.
This disruption seems grossly unnecessary when there are countless identification services that work in less than a minute, and when banks use SCA already (Strong Customer Authentication). The experience suggests to avoid using GoDaddy as long as this business risk is present.
Business Response
Date: 05/01/2025
Thank you for the opportunity to address our customers additional concerns.
While we understand and empathize with our customers frustration, ********************** takes account security very seriously. Our customer's purchase of a Managed WordPress hosting plan on April 8, 2025 was flagged for verification by our ******************** and the product was proactively refunded and removed from their account.
On April 19, 2025, our customer purchased a new WordPress hosting plan for a one-year term and a hosting restore was provided at no cost as a gesture of goodwill.
We appreciate our customer's candid feedback about our service levels. GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO GoDaddyInitial Complaint
Date:04/15/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been with GoDaddy since 2017, always paying for 3 years worth of hosting service for renewals.GoDaddy performed a force migration for hosting platform in 2024 with ***8.1 Now for any websites that use ***8.0 or below, they offer to downgrade *** from 8.1 to 8.0 or below for additional $60 per year. I was not made aware of this change when I renewed my hosting in October 2024. Due to my *** being 8.0, I am not able to access the admin side of my website. I have contacted GoDaddy on numerous occasions without avail. They kept telling me that they are not sure what the problem is and always offered to use their web developing services. Nevertheless, they refused to tell me that the problem is with the *** being an older version. This type of practice is leaving with more questions than answers.I want a free downgrade from ***8.1 to ***8.0 from GoDaddy.Business Response
Date: 04/16/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
In 2024, in an effort to encourage our customers to maintain their websites and keep their *** up to date, GoDaddy implemented a fee for *** Extended Support. *** Extended Support is a paid add-on for websites hosted on versions of *** that ******* no longer supports. This support includes ongoing security patches for outdated *** versions to ensure a secure hosting environment.
******************************************************************RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office connected with our customer and as a one-time courtesy, provided the *** Extended Support for free. They will be responsible for renewing the addon service upon renewal of their hosting plan in October of 2026.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
***
Office of the CEO - GoDaddyCustomer Answer
Date: 04/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****** *********
Initial Complaint
Date:04/15/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am the care taker and executor of my mothers estate. I am in charge of taking care of her website domains that is hosted on GoDaddy. She has several domain names and they have been charged for their subscriptions. The issue is account access. I have provided all necessary documents to prove she is deceased and all forms of ID. Including a death certificate. Godaddy will still not allow access unless we respond to her 2 step verification method sent to her OLD phone number which she no longer has. When the domains expire which is at the end of this Month (April) **** will SELL her domains after 30 days. Is this even legal? She has been paying them for years!Business Response
Date: 04/18/2025
We regret hearing about the passing of one of our customers. Thank you for the opportunity to address the concerns presented.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
On November 16, 2017, our customer enabled Two-Factor Authentication (2FA) on their GoDaddy account, providing an additional layer of security.?2FA requires an account holder to provide a numeric code received via text message along with their normal verification information to access the account.
Between March 28 and April 15, 2025, GoDaddy received multiple requests to remove 2FA from our customer's account.
In the event of an account owners death, ********************** has a vetted process to allow parties not listed on an account the opportunity to gain access. More information on this process can be located here: *************************************************************************************************
As one of the domain names in the account had expired during the attempts to gain access, GoDaddys Account Recovery Team renewed the domain name as a courtesy to allow the complainant time to recover the account.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On April 17, 2025, after confirming the documents submitted, GoDaddys Account Recovery Team removed 2FA from the account, allowing access.
Thank you again for the opportunity to address the presented concerns.
Kindest regards,
******
Office of the CEO - GoDaddyCustomer Answer
Date: 04/21/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
**** *****
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