Reviews

This profile includes reviews for CIBC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CIBC has 128 locations, listed below.

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  CIBC

  PO Box 15 Station A Toronto, ON M5W 1A2

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  Cibc

  5 Fl 400 Burrard St Vancouver, BC V6C 3A6

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  Cibc

  796 W Broadway Vancouver, BC V5Z 1G8

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  Cibc

  PO Box 1235 Stn Main Coquitlam, BC V3J 6Z9

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  Cibc

  300 - 177 Victoria St Prince George, BC V2L 5R8

Review Details

• Review fromAnnie K

  Date: 31/07/2023

  1 star
  Opened a CIBC Smart Banking for Business Account for my small business and it's been nothing but problems and terrible customer service. I was on hold for 45 minutes for a technical issue with their portal only to be transferred to 3 different agents and then transferred out to a 3rd party customer service helpline to begin the process again. I'm able to take deposits into my account with no issue (of course) but when I tried to transfer money OUT to pay bills, there was no option to do so. When I called customer service, they said I have to write a letter requesting e-transfer services and then transferred me to a dead phone line for support. I am being charged for all deposits AND withdrawals alongside my account fees, which they've justified because "it's a tax write-off". Do yourself a huge favor, save yourself time and money if you're a small business owner and AVOID this bank. Needless to say, as soon as I can access my money, I'll be moving my business to another bank.

• Review fromElaine S

  Date: 19/06/2023

  1 star
  My mother has been a cibc customer forever, we are sitting in this bank for 3.5 hours trying to do a transaction that was asked of us and so far no one seems to be able to help with a withdrawal and account closing. It is absolutely horrible...my mother is 81 years old *** * **** *** ***** * ****** and this 3.5 hour wait is the best they can do...despicable.

• Review fromMilad k

  Date: 18/05/2023

  1 star
  * **** * ***** ****** **** ****** * **** **** **** **** *** **** ******* * ****** ***** Their managers hang up on you and don’t call you back. ***** ********* *** ** *** *** the company does not do a **** thing to rectify this or to stand behind what’s been promised to you as a customer. Absolutely the worst service and bank I have ever dealt with in my life.

• Review fromLisa D

  Date: 07/05/2023

  1 star
  ****** forced a CIBC credit card on us when they changed over from ******* ***. I went to a branch in person to pay it off last summer and close the account. Months later and we're now receiving a bill for 7 cents. Telephone call with CIBC and I have to go back IN PERSON to pay this 7 cents or they will keep billing us. We will never use this bank again. ******* *** ************

• Review fromDarcey K

  Date: 06/05/2023

  1 star
  Very Bad Experience with the CIBC Personal Deposit Products Department. They issued a mass letter this year on Feb 27 2023 – stating that I would be able to cash my Gic “without penalty” Based on this information I went out and purchased a house with the money from the GIC. Offer to purchase went through, I put up a 40 thousand dollar deposit on the house. Agents, buyer, seller, home inspection an my legal people all settled on an amount. Something like 80 percent of the purchase price all tied up in the GIC. The letter they sent was extremely explicit as to who could cash in their GIC. It was me! I couldn't believe my luck. I had take the letter to my local bank to confirm that this was really happening. They are very nice people, so don't think it had anything to do with the branch. I sat in one of their offices with the Financial advisor, and his assistant. They also wanted to get clarification. A few min's later, they had made phone calls up all the way up to the top of the above mentioned CIBC Personal Deposit Products Department. Yes they would honor the paper to the exact letter. I was promised my entire principal plus as clearly stated in the document "at no cost or financial penalty" to myself. We double checked and it was confirmed. Then there was the Second letter that arrived after the closing on my house, at 15 mins before the end of the business day that my transaction was to take place. Saying without hardly any detail... just "we changed our minds". To me this looks like they broke my contract with me, once with the first letter and once with the second letter. I have been in discussions with them since the letter arrived. That was a month ago and it still not completely resolved. I have an email from one of the employees at the branch, not to worry that I'll be getting the principal back which if it really is true will mean that I will get to keep my house. *** **** ******* *** **** * *** ** *** ********* ** **** **** ***** *** ******

• Review fromOlvin B

  Date: 06/05/2023

  1 star
  The Have accuse me of bad behavior in one of the branch and I have gone to 3 different locations and nobody can show me proves of their complaint against me plus the close my account, **** * ********** ** ********* *** **** **** *** ** ****** ** *** ***** **** 

• Review fromAnthony P

  Date: 19/04/2023

  1 star
  Always lineups with minimal bank teller reps yet lots of people sitting in their offices pretending not to notice the customer lineups! Mississauag Heartland and Square One are brutal

• Review fromRoberta M

  Date: 05/04/2023

  1 star
  *** * The bank machine had an error code and lost a thousand dollars of my money. It has been over a month and nothing except for a run around. Never use the bank machine when you want to deposit over 1000.00

• Review fromdhana M

  Date: 05/04/2023

  1 star
  ** ***** *** * **** **** ** * ***** **** **** * ***** ****** *** It's been nothing but frustration with this bank in trying to get POA for my parents estate. The other banks my parents deal with were efficient and had it done within a week. It's been over a year and CIBC has shown nothing but apathy and confusion *** *********** ***** **** * **** **** *** ** **** *****

• Review fromBarbara N

  Date: 08/02/2023

  2 stars
  I have been with CIBC BANKING FOR 50 YEARS. They don't value their long time customers. And good credit with them. They charge u interest on *******'s credit score with other companies, financial institutions AND delinquent accts. I have transfered all my banking over to *** *********. With *** I am recognised as a senior at 63 and recieve no charges WITH UNLIMITED TRANSACTIONS. .