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Business Profile

Bank

CIBC

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for CIBC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

CIBC has 128 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • CIBC

      PO Box 15 Station A Toronto, ON M5W 1A2

    • CIBC

      PO Box 4058 Station A Toronto, ON M5W 1L8

    • Cibc

      400 Burrard St # 1200 Vancouver, BC V6C 3A6

    • Cibc

      1410 3rd Ave Prince George, BC V2L 3G2

    • Cibc

      3 Fl 400 Burrard St Vancouver, BC V6C 3A6

    Customer Review Ratings

    1.16

    Average of 60 Customer Reviews

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    Review Details

    • Cheery H

      Date: 21/01/2023

      More than 6 months to resolve an escalated case and different teams put blame on each other. ****** ** ***** ******* **** **** ***********

    • David D

      Date: 19/12/2022

      Been with them for 25 yrs and as of lately I am considering leaving. Telephone banking has been down for over a month, online banking almost never has my mortgage data. The local branch literally never answers the phone, and when you leave a message they email you. I am so sick of the lack of service and their inflated rates on everything. I am going to shop for alternatives *** *** **** *** **** after a quater of a century... and I know they don't care.

    • Faima O

      Date: 17/12/2022

      I sent international mone draft from my CIBC account in bank on Burrard street, downtown and my request was done very successfully by professional agent. I am very grateful for his attention and kindness! I think his name is Joan.

    • Wendy G

      Date: 27/11/2022

      **** **** ******** ******** **** ****** Had a dispute with regards to access to over 250,000 ******** points. Several CIBC Cards and Aventura agents gave me incorrect information resulting in the loss of access to the points. When I escalated to a manager they listened to the calls and agreed I was given the wrong info and that they would bring the matter to the attention of the appropriate departments for additional training. BUT I should have known that the info I was given was incorrect so too bad so sad, you lose your points.

    • Dean U

      Date: 10/11/2022

      Extremely poor customer service; offloaded date storage to United States; unauthorized, unrequested transactions going through account; problems with privacy and customer service.

    • nicolas v

      Date: 03/11/2022

      The worse service, not tellers available now on many days.... they think we're cows designed to boost their profits. ******* **** *****

    • Shelly B

      Date: 01/11/2022

      I have been trying to cancel my **** for 2 months. I sit on hold for hours. No one answers the phone. ** *** **** ** ******* *****

    • Danut P

      Date: 26/10/2022

      Worst bank and customer service ever. I had was trying to use my CIBC ********** at a ***** station , they decided to block my card without notifying me on my cell or email. I had try to get a reason from them but customer service couldn’t provide me one as my whole account was locked. Very unusual for bank employee to not be able to access a costumer file. Supposedly, a manger should called me but it didn’t. I will cancel my card as I don’t need their (lack) services anymore.

    • Yana N

      Date: 22/10/2022

      Hold for 3 hours and did not help anything!!! Worst customer service. They just wasting your time so they can get paid for nothing.

    • Lee B

      Date: 21/10/2022

      Terrible bank. Got a usd bank draft to deposit in another usd account we have elsewhere. The bank draft was incorrect and rejected by the other bank. It has taken about three weeks to sort out and I’ll save you the long drawn out version, has cost us money. Staff including a general manager were rude, failed to meet deadlines, and made us feel unvalued as customers who have had a substantial amount of funds in the bank for years. Oh well, they’ll soon lose out. My wife retired soon at which point we’ll remove all our funds from cibc. We’ll use them as a matter of convenience until then. ** **** ***** ********* **** ** ********

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