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Business Profile

Bank

CIBC

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for CIBC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

CIBC has 128 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • CIBC

      PO Box 15 Station A Toronto, ON M5W 1A2

    • CIBC

      PO Box 4058 Station A Toronto, ON M5W 1L8

    • Cibc

      400 Burrard St # 1200 Vancouver, BC V6C 3A6

    • Cibc

      1410 3rd Ave Prince George, BC V2L 3G2

    • Cibc

      3 Fl 400 Burrard St Vancouver, BC V6C 3A6

    Customer Review Ratings

    1.16

    Average of 60 Customer Reviews

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    Review Details

    • Gilles G

      Date: 28/11/2023

      Nov. 28th 9h00: I called the call center and, after 2h35, I hung up without having been answered. Nov 28 15h00: I called the call center amd, afeter 39 min, they hung up without having been answered. Nov 28th 15h30: after 13 min., they hung up again. CIBC could have a much better service.

    • Russ T

      Date: 27/11/2023

      ********** ******* * ***** *** ***** ***** ***** **** **** ***** ** ** *** ** ******* I've been a customer for over 20 years and have worked at tge sane place of employment for 5yrs with my pay being direct deposited, it has been 5 days since my employer sent the $$ to cibc and cibc has yet to deposit it in my account. As soon as I receive my money I will be withdrawing it as well as my investments and will be switching financial institutions. *********** ********** **********

    • elizabeth n

      Date: 14/11/2023

      **** ***** *** *** ****** ***** ********** The staff is lacking in execution and now to retrieve.

    • DEVIKA A

      Date: 09/11/2023

      CIBC CUSTOMER SERVICE ****** WHENEVER I CALL I STAY ON HOLD FOR OVER 50 MINS * **** ***** ** ** ****** ** ***** ** **** ***** ******* ** ****** * ******

    • Lilia P

      Date: 30/10/2023

      What happened to call customer service? ****** . 2 hours on the line waiting to report suspicious transactions. *** ******** ******* ****** **** ****** ** ** **** ** ****** *** **** *

    • Thomas C

      Date: 26/10/2023

      They say they protect you from fraud and insurance is placed on your account if your defrauded yet I noticed an transaction that wasn't made by me, they declined my claim saying I didn't protect my pin and now I'm out $400 . Will be changing banks to a credit union

    • seyedeh esmat s

      Date: 22/10/2023

      We have been in CIBC bank located at **** ******* ****Coquitlam ,BC .We had an appointment with Mr.Murtaza K. for some financial advises and to open a bank account , he was very helpful and kind ,he spent more than an hour to explain everything to us and I would like to say thank you to him for an amazing attitude and for helping us . Thanks

    • Dennis M

      Date: 20/10/2023

      **** ** ************* *** ****** *** **** *** ************ ******** ****** ****** *** *********** Been a client in excess of 40yrs, attempted to obtain a mtg, when I have in place 50% down. They said no, that I couldn't afford such. This with 50% equity? Then they direct me to a corporation that charged me 30K just to obtain the funds, in that the interest payments are 2K above what I should be paying. And the payment are 8K per month, and do not go against the loan, solely interest. I have lost in excess of 50K !!! When I should have just been provided customer service, and not be put in this position. CIBC actions have almost placed me and my family into insolvency. For almost 2 weeks since, they do not even reply to my concerns. **** ****** *********

    • Kevan M

      Date: 17/10/2023

      I've had an account with CIBC for a bit over two years now - not my first bank account mind you, I'm over 40 - but I have to say the one thing that bothers me most is their dismal server quality. I'm tired of having bounced payments because of their constant server and website errors and "maintenance" that doesn't seem to fix anything and always happens at the worst possible times. Today their e-transfer system is down - again. Their initial time for returning to service was 11am ET. It's now 1pm ET - which means I'm unable to get money into an account that is used entirely for autopayments on a vehicle, which they will no doubt dock me another penalty fee for. As soon as I'm done with this vehicle loan, I'm closing my account. This company needs to be held accountable in some form *** ***** **** ** ********** in handling Canadians finances.

    • Neil B

      Date: 01/10/2023

      Can't seem to talk to anyone by phone to resolve an online banking issue despite hours of digging through their online resources to fix it myself, without success. I have tried calling at least 3 times, and have had to give up on them when hanging around listening to on-hold music cannot continue any longer. We have a life to get on with. I wasted 1 1/2 hours today, and have lost hope. Over 30 years with their credit card. Now looking for another bank or credit union that may actually care. I've had enough of this. My online banking issue with CIBC continues, with no apparent way to remedy. Shame on CIBC. I'm done.

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