Reviews

This profile includes reviews for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Microsoft

  1 Microsoft Way Redmond, WA 98052-8300

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  Microsoft Corporation

  8055 Microsoft Way Charlotte, NC 28273-8106

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  Microsoft Inc

  1065 La Avenida St Mountain View, CA 94043-1421

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  Microsoft Corporation

  PO Box 12279 Tucson, AZ 85732-2279

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  Microsoft

  10222 Mci Dr N Pinellas Park, FL 33782-6102

Review Details

• Review fromBRAD T

  Date: 06/15/2022

  1 star
  Microsoft , You ruined my expensive PC. After updating my machine to Windows 11 without my consent, it has been plagued with unexpected shut-offs, can't remember any login password for any of my websites. now my pin code to log in does not work, and the boot process takes longer than it did before. why can't you just leave well enough alone? you keep releasing product updates that are unstable and ruining good healthy PC's. My machine is a business computer, used **** hours a day, 7 days a week. I am a small business owner and these quirks and problems YOU have caused are costing me money everyday! Not sure how you guys get away with this year after year! I have been using your products for over 20 years. i can honestly tell you after Windows XP your product has gone severely downhill. I don't ask for updates. You ram them down your customers throats in the most devious ways! Your crappy **** star rating is **** too much, but you can't leave a review with zero stars. If I did the things to my customers that you are, I would live in court. shameful-

• Review fromMary R.

  Date: 06/15/2022

  1 star
  I had a completely functional computer and laptop (hand me downs) but experiencing no problems until I tried to sync them. After syncing, my laptop is in operational. All my networks have been deleted on it. I was able to access the system controls on the desktop, but it would not save any of my changes. Microsoft had me blocked from adding software and devices and when I attempted to change it, it was unsaveable. I tried to unsubscribe my device because I want my programs and documents on my hard drive not 365. My current situation is with Mail and outlook free and trial. I am at a point where your software options ****. I dont want to buy a new one in fear that I will counter same issues. Before syncing I was able to add a printer. Cant now my disc drive is blocked not broken but blocked by this company. Who does your programming and design because it is **** poor at this time? Your company is holding people hostage and I am quite tired of it!

• Review fromMark S

  Date: 06/14/2022

  1 star
  Microsoft recently offered Xbox game pass at one dollar a month for three months then it would **** at **** or ***** depending on what level of service you picked. I signed up for the dollar a month yesterday and helped my nephew sign up for the same service but with my credit card. As of today I have 3 charges on my bank account. One for **** and two for *****. I believe we may have made a mistake by upgrading but you could not play under the 1 dollar a month promotion. The main problem I have is why was I charged the **** and when I try to get ahold of Microsoft I am sent to a link that sends me in a circle. When I try to call Microsoft it's an automated system that ends up texting me a link to the same web page that sent me in circles to begin with. This is the kink of thing that causes me to waste hours trying to get it resolved and nothing happens. I am starting to understand why some people go nuts and take things into their own hands through violence.

• Review fromMatthew B

  Date: 06/08/2022

  1 star
  I made a report against someone one MICROSOFT Xbox Live for pretending to be the *** and calling people the **word in a children's video game. Nothing happened to the bigot, but I got a communication block for five days because of it. I notified the 24 hour text support that Microsoft offers in an attempt to settle the ordeal. I spent an half an hour waiting for a agent and it took another hour of wasting my time for them to tell me they were not able to assist due to the fact that it's not a support issue. That it's an enforcment issue and that I needed to go through enforcment.xbox.com to appeal the report. The next day I called and talked with three more people that proceed to tell me I am in the right and that my issue will be resolved. That It was a mistake and the enforcment team will make it right. In the appeal I had sent every detail about how I was blocked for reporting said person's unacceptable behaviour. The appeal I made was Declined after being ' under review ' for nine hours. The fact of the matter is Microsoft's employees and policies have defended people pretending to be the *** in a child's online video game. I even had taken a picture where the player admitted to calling people the **word and saying more hateful things. Microsoft didn't want to see the picture and they even discarded the conversation where the other player admitted guilt for racial hate. I tried every channel of customer support and even talked with 3 different people from the general support line. Every representative I spoke/texted was horrified about what had happened and assured me that this is not what MICROSOFT Xbox is about. That I will have the issue resolved as long as I appeal. Well I did appeal and It only proves that Microsoft is built in a way to protect extremists. That *** sound harsh, but if that weren't so then wouldn't there have been a different outcome for my ordeal? My bi-racial cousin won't even touch a Microsoft xbox controller anymore. *************************** cryin

• Review fromAmbra J

  Date: 05/26/2022

  1 star
  The inablility to deal with your computer problem with an actual person is ridiculous. The automated voice cannot assist me nor can the fequentantly asked questions can solve my problem either. A company that is constantly charging prices for office products and worth billions cannot hire customer service people is astonishing. It's time for us customers to call for our government to find another document system to work with so that we are not forced to buy Microsoft Office to deal with any issues.

• Review fromRemi v

  Date: 05/26/2022

  1 star
  Two years in a row, immediately after my credit card was charged for a skype subscription I was immediately charged by foreign companies for fraudulent charges. When I called my bank to cancel my credit card, the first thing they asked is whether I had purchased anything from Skype. Obviously this is a much bigger problem. This year, I had not used my card for months and as soon as Skype billed me again I was fraudulently charged. I cancelled my card and a coupole of hours later was fraudulently charged again. I called Skype numerous times but they deny that there is any problem with their system. We live in Indonesia with a ******** credit card so it's a huge issue to have to cancel credit cards and try and get new ones sent to Indonesia. I'm teriibly frustrated because there is no way to even have Skype admit there is an issue, even though my bank confirmed it by asking if we purchased anything from Skype. DO NOT LEAVE YOUR CREDIT CARD INFO ON FILE WITH SKYPE!!!! I'm leaving skype after many years enjouging their service.

• Review fromKadie S

  Date: 05/23/2022

  1 star
  Microsoft has charged us for a year for a subscription we never signed up for and when we go to our Microsoft account information online there's no record of us having the subscription or being billed for it. Despite being able to access the Game pass we don't want and get bills from credit card that they're taking our money every month. How do you cancel a subscription when they say we're not subscribed?

• Review fromJames H

  Date: 05/19/2022

  1 star
  Bought a surface duo phone 11 months ago, requested warranty support when the physical volume buttons no longer worked. 1 month left in warranty and they denied the claim and provided no reasoning. called customer support for business as they do not allow phone calls from individual consumers - they transferred me around and escalated. They out do not honor warranties for their hardware and have no other option than to compel them in court.

• Review fromDavid S

  Date: 05/17/2022

  1 star
  For years I have been downloading pictures and videos I have taken to a PC installed with Windows 10. In the last two ************ will no longer play my videos unless I purchase a piece of code. I believe this functionality was included in the original product I purchased. The price is a pitance, but on principle I refuse to pay it. They will give me no satisfaction. I am currently seeking avenues to a class action.

• Review fromGabi G

  Date: 05/14/2022

  1 star
  I purchased 365-family for $100, created an account, put all my info in, including a credit card for a recurring subscription. I was then, locked out of my account because my password was incorrect. How?! I had just barely set it up and saved the password to my keychain. **************** has looped me around between two agents for almost a week, they keep saying the ****************** form is the only process they have for resetting a password, and you only get two attempts a day. That form has rejected my answers several times, and I have not been able to use the product I purchased. Pretty sure they are straight-up scamming customers using this incorrect password technique.