Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to like these guys. So far this has been such a terrible experience- pay $20 more somewhere else and have a better experience. I had requested an appointment two weeks before my calibration was due (Jan 22,2024) and the appointment (which you can only make blind appointments with day and time ranges ON THEIR APP!) The appointment that they gave me was past my calibration due time, (which is February 6, they scheduled me for February 9) I tried to get an earlier time repeatedly to no avail. I ended up getting locked out of my vehicle two days before my appointment on February 7. Given Im a single parent, and need my car I had to pay $52 to get a 72 hour code. I specifically asked if this code would be good until my appointment date. I got the code, and the car worked fine. For one day. Then I was locked out again. When I called, *****, who *** had the displeasure of speaking with informed me that the only way to get my car to the calibration appointment is to tow my vehicle in at my cost. He continued to refuse or to acknowledge any questions informing me that he had answered anything I should have a question for. Now Im stuck, needing to pay a tow company to get my car calibration done. Not even sure if I can still get it done at their shop today. The towing is going to cost me another $150. My work day is shot, Im out money and treated like a low class citizen instead of a paying customer. Avoid A1 at all cost for your own sanity, wallet, and mental health. I will be spreading the word of this businesss practices to as many people, platforms and to the better business bureau. I would also like to add that I had no missed or failed tests either as Ive not had any substance in my body for almost two years. This is a simple way of them making more money, and not holding true to what they say they will do. Consider yourself warned. I fear i will be a victim of them saying I have damaged the device after reading all these other reviews.

  Business Response

  Date: 02/12/2024

  Thank you for your feedback regarding your contract with A1 Interlock. We understand that you would like these concerns addressed. Please contact ****************** and a support staff member will be happy to help you resolve this matter.
  

  Customer Answer

  Date: 02/17/2024

   
  Complaint: 21271028
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got my device installed on January 5th ****. Before February fifth Of **** they had robbed my bank account of over $700. For alleged mistest that I did not miss. They charge people money for an app that they said was free and then if you don't pay the $9 a month fee for the app they charge you $50. If you don't approve all of their charges they report you to the *** and they take away your driver's license and then you have to go back to a 1 interlock. The installation is reported as being free it is not as $100. **************** *****. On a fixed income with Social Security and I have taken out numerous loans just to pay the fines and fees required to keep my service U to date and out of lock. I can't drive my vehicle unless they let me. They lock you out of your car and you have to pay exorbitant amounts of hundreds of dollars in order to get into your vehicle. This business is a scam and I cannot believe that it hasn't been put out of business yet. it robs people of their money it robs people of their peace and it's dangerous.

  Business Response

  Date: 02/09/2024

  Thank you for your feedback regarding your contract with A1 Interlock. We understand that you would like these concerns addressed. Please contact ****************** and a support staff member will be happy to help you resolve this matter.
  

  Customer Answer

  Date: 02/09/2024

   
  Complaint: 21267039
  
  I am rejecting this response because:
  I'm speaking with your customer service representative and being told that I needed to front the cost to get my car towed to your business in ***** when I live in ****** and have minimum coverage insurance. I can't afford to get my car towed to you for your device being defective. Your device is not turning on this is your problem not mine. Expect you to pay for my car to get towed to your business to fix the problem of yours. I can only imagine how much money you're going to charge me once I get it to your business and you tell me I have to pay an exorbitant amount of money to get my car running again. I do not accept your response and I do not accept your offer to resolve this because you're not offering to resolve it you're offering to cost me more money. Offering to rob me. Again. 
  Sincerely,
  
  ***********************

  Business Response

  Date: 02/09/2024

  As explained to you in your multiple phone calls, the device has lost power due to something with your vehicle. The only way to verify that is to get the vehicle here so that we can reset the device and download the device report. You can either contact your auto insurance to get a tow rate, have a friend/family member do a rope tow to get the vehicle here, or you can pay for a mobile service and we'll send a technician out to reset and download the device. Please note that mobile service will need to be scheduled through the shop and the cost for a mobile will exceed the tow rate. 

  As for your additional concerns, as previously noted, please contact ****************** and a support staff member will be happy to help you address your confusion regarding the invoicing.
  
  

  Customer Answer

  Date: 02/09/2024

   
  Complaint: 21267039
  
  I am rejecting this response because:
  I have sent two videos to the email provided to me by A1 Interlock. (*******************************)

  In these videos, taken today Feb 9, **** at approx. 1:45 pm, it shows my car clearly connected to jumper cables, which are shown in the video clearly connected to another RUNNING vehicle, my dash lights coming on, the interlock device NOT powering up, and after I remove the key the device LIGHTS UP all three lights one time, and then NOTHING. So, with that being said and the EVIDENCE that I have submitted, this is clearly NOT an issue with my car or my battery.  This is a device issue.  Therefor, I should NOT have to incur the ungodly amount it has been quoted to me to have my car towed TO YOU. Please, check your emails. Act professionally. Fix this issue. 

  Again, IF THE DEVICE IS LIGHTING UP, IT IS GETTING POWER. 

  I am disabled on fixed income with two kids. I am disappointed at the lack of care or concern your company has for those that are just trying to get their life together. 
  Sincerely,
  
  ***********************

  Business Response

  Date: 02/12/2024

  We have attempted to explain to you over the phone, via email, and this process, what you need to do. The only way to fix the problem is to manually reset the device that has apparently been shorted out. You need to bring the vehicle in for service. Per the lease agreement, you have already agreed to bring the vehicle in for services when required. You are responsible for getting the vehicle to the shop. So if you cannot start the engine to drive it in, you can tow the vehicle in, rope tow it with another vehicle, etc.

  We understand that this can be frustrating and expensive. We are doing everything we can do assist you, but we have no control over the costs for towing your vehicle. We are not a tow company. You are again responsible for the damages to the device while it is in your possession. We don't know what the damage is for certain until you get the vehicle here so that we can check the device. Please figure out a way to get you vehicle to the shop as soon as possible so that we are not forced to report you to the state for noncompliance. 

• Initial Complaint

  Date:01/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A1 Interlock runs its business like a racket. They know the law requires installation, and they make it miserable with bad faith business practices, scheduling that results in lock outs, their customer service is consistently rotten. After their tech broke a piece of plastic off my device during the calibration, they said it was still in my custody and billed me $1645 for the device. This is a horrible company that has no regard for ***** consumer protection laws. They are exploiting people who are trying to comply with legal requirements and have turned into nothing but a money-making racket. Avoid this business at all costs - and to the business owner, dont bother leaving your phone numberyou never answer anyway.

  Business Response

  Date: 01/15/2024

  Thank you for your feedback regarding your contract with A1 Interlock. We understand that you would like these concerns addressed. Please contact ****************** and a support staff member will be happy to help you resolve this matter.

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Interlock device quit working in my car and I spent a week trying to contact the company and they would not answer any calls,emails or text messages. i would call them and wait on hold and when they did answer they would hang up on me. I was forced to uber everywhere I went and this costed me so much money. I finally had to hire another interlock company to tow my car and remove A1's device and install a new device. I am in recovery and have over 2 years clean and sober and this horrible experience was very hard on me cause I had no transportation to work and A1 not answering any of my messages is just wrong and has been a nightmare. I have to send them back their interlock system and I have a lease with them which is going cost me so much money and they are going to fine me for having another company remove their device. I literally spent hours trying to contact them and I absolutely tried resolving this on my own. Please help stop this from happening to other people who are trying to rebuild their lives and A1 is preying upon them. I was up to date on everything I owed them as well

  Business Response

  Date: 08/28/2023

  Thank you for your feedback regarding your contract with A1 Interlock. We understand that you would like these concerns addressed. Our records show that we spoke with you several times in both chat and phone conversations, explaining what your options were. I'm sorry to hear you don't recall speaking to our representatives about available appointments dates and what options you had to bring the device that you damaged in for service. Please contact ****************** and a support staff member will be happy to help you resolve this matter by further explaining the options available to you per your lease agreement.
  

• Initial Complaint

  Date:08/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Details such as these are useful: Date of the transaction: August 15,2023 The amount of money you paid the business: I need to get it billing adjustment corrected. What the business committed to provide you: I was there for free calibration only not be charge $200 for it. What the nature of the dispute is: The technician replace the device cord without telling me and he went and charge me $200 for it. Whether or not the business has tried to resolve the problem: They have not I did not see any problem with the cord. Account/order/tracking number: Invoice #***** If the issue involves advertising, when and where the ad was seen or heard:

  Business Response

  Date: 08/17/2023

  Thank you for your feedback regarding your contract with A1 Interlock. We understand that you would like these concerns addressed. Please contact ###-###-#### Ext 3 and a support staff member will be happy to help you resolve this matter.
  

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A1 kicked me off premises after trying to charge my card almost 2k $ without my permission on July 24th 2023, that morning that very same day I find out I'm PREGNANT. Im now 8 weeks along and still do not have my car as I refuse to pay for these fabricated charges, this device was either 4th or 5th possibly 6th device that malfunctioned, killed muy battery, ect. I called on July 4th telling a rep for a1 I was again having issues with device e, it wasn't working properly. I was afraid to drive vehicle, would not get me in sooner than my 90 day calibration his name was Koran I believe. So without much option I had to wait till July 24TH, they attempted to charge me full cost for device, I have a hard time believing this was not just another defective device as everyone I had had sincee was. Back in Dec their device not only drained my battery but killed it completely, I brought it into a licensed shop and informed Mitch at A1 prior to make sure I went through proper. channels to have car looked at. Tech from A1 came next day to shop as they confiscated my car until they could do a inspection, after charging me about 1k in illegal charges and I was stuck in a blizzard as was my son of 15. Tech Told mechanic at shop at Low Book Sales Mellissa it was installed incorrectly and caused my battery to need replacement. At this point I realized it was more then a few innocent Mistakes on A1 I sought out legal representaion, however it was right before Christmas and I had a ton of more pressing matters that came up and never followed suit. I have kept well documented notes as far as what has happened from day one of getting this device put on my car. Back to most recent bizarre events from Monday July 24th. A1 took my car. I had literally just found out I was pregnant. They attempted to charge my credit card unbeknownst to me for 2 separate charges, 1656$ (Broken Device?) and 51.75$ (Violation charge?) multiple times. Thank goodness I'm in a position (unfortunately) where these charges would not go through, card declined. After doing this without my consent or knowledge I get a call from Corporate A1 while sitting in waiting room, wondering what was taking so long. I was in such shock, I told women who called me I would give her a call right back. Immediately the service man working on my car stepped into waiting room and told me he was informed to have me removed from premise and they were keeping my car. I did call police at this point, I waited in heat of approximately 100 degrees and almost fainted while waiting for officer to show up. Case # (**********) I saw the man leave he did this very obviously then i saw him return a different way trying to be discreet. These guys won’t give me my keys, my entire set of keys nor allow me to get anything out of my vehicle. I had to uber home then uber to my 1st pre-natal apt and back home next day. I have spent some time debating whether to just pay these scammers and get my car or fight my *** off, and I am pregnant as stated, i don’t have my normal energy capacity, but a change in perspective made me realize I have the energy of 2 in me right now.....including child presently growing in my belly. I had to go on a trip following week, since I've been back in town Wed I have spent all my time trying to figure this out. Please help. I cannot stand crooks, liars and thieves. I just want my car out of their shop (device removed) my contract with them ended Jan 2023 I recently found out and since none of these devices nor app I have paid for monthly have worked I feel I owe them zero $$$. services promised not rendered. If I broke device, which I did not they should have to prove this first, they. are threatening to auction my car and told me if I pay fabricated charges I can get car out now around 2500$ and if I do, it either has too be in cash, a cashiers check or sign a contract if using a CC stating I will not dispute false charges.

  Business Response

  Date: 08/17/2023

  Thank you for your feedback regarding your contract with A1 Interlock. We understand that you would like these concerns addressed. Please contact ###-###-#### Ext 3 and a support staff member will be happy to help you resolve this matter.
  

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A1 Interlock charged $1656 to my card without my knowledge or permission. This was after I paid $853.60, the 12 month contract fees and left with my car. They claimed that I damaged the device and sent a picture showing a crack in the collar. However I had taken a picture of it with the same angle showing no crack. I went back and spoke to the technician and called the customer service number. The girl who answered hung up on me repeatedly and wouldn't acknowledge my evidence that I did not cause any damage. Either the technician purposely damaged the device or they used a picture from a different device.

  Business Response

  Date: 08/18/2023

  Thank you for your feedback regarding your contract with A1 Interlock. We understand that you would like these concerns addressed. Please review the attached file showing two images of the cracked collar from your device. We would also encourage you to reread the lease agreement you signed with us, in reference to your responsibility for any damages to the leased device. If you still have questions, please contact ###-###-#### Ext 3 and a support staff member will be happy to help you resolve this matter.
  
  

  Customer Answer

  Date: 08/18/2023

  
  Complaint: ********
  
  I am rejecting this response because: the technician clearly damaged the device because the picture I provided showed no damage. I also inspected the device thoroughly before taking the picture including the collar and there was no crack. I did not crack the device. Your employee did.
  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 08/18/2023

  Images were provided, proving the damages to your device. Your pictures which you claim are from the "same angle" clearly were not of the same angle and had the mouthpiece still in, covering where the cracks were. We have answered your complaint. If you have additional concerns or questions, please call ###-###-#### Ext 3

  Customer Answer

  Date: 08/18/2023

  
  Complaint: ********
  
  I am rejecting this response because: you have not proved that I damaged the device. My image proves the device was perfect before your technician touched it. You have a reputation for lying and cheating your customers. 
  
  Sincerely,
  
  ******** ******

  Customer Answer

  Date: 08/21/2023

  The picture shows that there is no crack where it appears in the picture provided by A1 Interlock. This proves that the technician either accidentally cracked it during the uninstallation, or intentionally caused the crack. It could also be a picture of a different device. They have a reputation for doing this, which is why I took the picture. They've been in the news and sued multiple times over dishonest business practices. For them to charge my card without telling me after I drove off for $1652, the burden of proof is on them and they do not have proof. I have proof that I didn't cause the damage. 

  Business Response

  Date: 08/21/2023

  Per the lease agreement she signed, she is responsible for all damages to the device. We have provided photographic proof of the damages. There is no question as to her responsibility for those damages, per the above information. We have offered multiple times for her to reach out via the telephone to work with us regarding the charges and any other concerns she might have. Each of her last two responses are simply her repeating her prior statements. If she refuses to contact us for further assistance, there is nothing more we can do in this case.

  Please contact ###-###-#### Ext 3 for further assistance regarding your concerns, or close your dispute.
  

   

   

• Initial Complaint

  Date:06/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was charged 166$ for calling call service to find out what to do about flashing light on my interlock device, was told to download their app (skyfine USA) which didn't work and which they charge to use. Was charged for calling after hours and to recalibrate device over the phone which didn't rectify the problem and then had to make an appointment anyway to drive 48 miles to get it recalibrated anyway and was charged another 112. Why didn't she just make appointment for me in the first place and not charge me the 166

  Business Response

  Date: 05/15/2024

  Thank you for your feedback. We are sorry you feel this way.  Please give us a call to discuss this matter further.  Thank you!
  

  
  

• Initial Complaint

  Date:04/12/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 29, 2023 I took my vehicle into A1 interlock to have a calibration done on my vehicle . They took my car back and after 10 minutes they brought me into their office and I was told there was a hairline crack in the device and I needed to replace it which would be $1600 . I asked to see the device to show me where it was damaged and they refused they only showed me a picture of a device on a computer which who knows if it was really mine or not . If I didn’t pay the $1600 they would keep my car I had no choice They then made me sign a piece of paper stating I would not dispute this charge with my credit card company to me this is entrapment and to other customers they have done this to as well. I wish I would’ve taken a picture of that paper I find this charge to be quite convenient when I only had two more weeks left of my contract . I pay insurance monthly for this service and was told this is not included in insurance . They charged me a $50 installation fee. when taken out they couldn’t tell me how much it was going to be. They charged me $436 to have it removed . I know this company has been in trouble in the past for doing such things I would like my money back. IfI could hire an attorney I would.. There was nothing wrong with the device as I drove it to and from the facility

• Initial Complaint

  Date:03/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is corrupt. They need investigation. They are illegally making charges on peoples accounts. Lying and saying that devices are broken. When its the technicians that break them. They took $400 from my account for a missed appointment. Then $1600 for removal. This is not the first complaint and it will continue to happen to people trying to change their lives if someone doesnt do Something them

  Business Response

  Date: 03/14/2023

  Thank you for your feedback regarding your contract with A1 Interlock. We understand that you would like these concerns addressed. Please contact ****************** and a support staff member will be happy to help you resolve this matter.