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Business Profile

Interlock Devices

A1 Interlock, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Interlock Devices.

Complaints

Customer Complaints Summary

  • 39 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/12/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Recently purchased an automobile for my girlfriend that has sat in my driveway for three years. She had had an interlock system installed into her car due to DUI. After that system was removed she purchased a new car . I purchased her old car that had the interlock system installed and uninstalled through A1. Now that my son is old enough to drive, I’m fixing the car up for him and realize that they got it all the wiring under the steering wheel to install the system and none of the components work like the Horn or cruise control. The only people under the steering wheel. When I called them yesterday to ask who I could speak to about this issue, she laughed at me and hung up on me. After doing some research, I have done multiple vehicles. They should be held accountable at least people should be warned that Macanic said their systems will rip apart the wiring in your car, willingly and knowingly. Disregarding proper repair procedures.

  • Initial Complaint

    Date:02/25/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been dealing with this company for the last 18 months. I had to have an interlock installed in my car. This company purposely does not give you instructions, or any explanation of how the device works and when you do something wrong with it, they hit my credit card with fees. I tried speaking to them multiple times asking for explanation, and they just tell me too bad, thats just the way it is. I tried to cancel doing business with them, but they told me that i would have to pay out my contract with them in order to quit using their services. I had a remote download which they charged me $150, that they said would work for 3 days. On the second day it locked me out. they said too bad, wouldn't refund my money, and i had to have my car towed to them to get calibrated. They have charged me multiple times for a declined card fee of $35 when there wasn't even a charge that was declined and the $35 charge went through. One of these times I was told they would put a credit on my account, but that never happened. I was told when the device was installed that it would be $150 to have it removed. I have a contract that stated removal would be $129 minimum. I went to have the device removed and was charged $450 and the removal process took the technician 10 minutes to complete. I was also charged for a final compliance report twice without and explanation or refund. This company has the worst customer service and are constantly trying to charge me fees and anything that they can come up with. when you call for an explanation, they just tell you too bad. They are criminal in the way they do business.

  • Initial Complaint

    Date:12/27/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Absolutely appalled by this place. They know that you have to have this device in your car so they take full advantage. I have never been screwed over by a business this bad in my life. They take everything. Thousands of unjustified dollars. I can't pay bills I can't afford Christmas. I literally have nothing left. They've charged me $3k in the last month. I can't believe this has happened.

    Business Response

    Date: 12/30/2024

    Thank you for your feedback regarding your contract with A1 Interlock. We understand that you would like these concerns addressed. Please contact ****************** and a support staff member will be happy to help you resolve this matter.

  • Initial Complaint

    Date:12/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    this company has abused my bank account at will making incorrect reports of violations and then charging for reset downloads

  • Initial Complaint

    Date:11/04/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ******* hate this company. I’m sorry there’s no way around it. I just got the device from A1 interlock installed on my car last year. They have charged me so much money and fees today. They are charging me 170 after I just got the brand new device put in. I tried talking to the guy and explaining it to him, but he said there’s no way this device could be having issues. You just got a calibrated two weeks ago and I’m like well it is I didn’t do anything wrong and he said I had to pay the $170. Otherwise my car is gonna get shut off and I said there’s I didn’t do anything wrong. You guys listen to the beeps before why won’t you listen to the beeping on the device now Because I didn’t do anything wrong and they’re charging me and they won’t listen. I ******* hate them.

  • Initial Complaint

    Date:08/28/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business charged me over $2000 in unjustified fees. I didn't expect to be dealing with a company so unjust or I would've gone somewhere else. I wish I had recorded every interaction because they definitely did unlawful actions but I have no proof unfortunately. Terrible company, smart company in the fact that they have their legal basis covered. Literally legal criminals.

  • Initial Complaint

    Date:08/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A1 locked me out of my car and made me tow my car to their shop and then once they fixed the problem they parked it in a tow zone and got my car towed to the impound lot and won’t pay for the expenses

  • Initial Complaint

    Date:08/17/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In the first attempt to collect a false charge to my account was unsuccessful in the amount of 103.50$ on or about July 30, 2024 after which in person I spoke to the technician about them charging me 103.50$ for mobile service when him and I did not conduct a mobile service the day of July 30,2024 and he told me to contact A1 and contest the alleged charges because he remembered the previous calibration and he did not complete a Mobil service he is a resident of California and only preformed service for the company . That day I contacted customer service about the amount they had attempted to charge my bank card which was declined, Shortly after submitting the complaint and inquiries I was charged another 453.99$ dollars where took from my bank card . One of the alleged charges was from June 22, 2023, almost two months later I was charged and that is wrong along with the rest of the charges that are also incorrect just like the 103.50$ they falsely attempted to withdraw from my account and that would be considered theft for inaccurate incompetence and fraudulent charges by unethical practices by the company and now where in the contract does it state that I can be charged two months after said alleged charges for breach of contact then charging me two months after is a breach of contact. This company has zero accountability for if I had the money available to withdraw they would of fraudulently and attempted to fraudulently remove my belongings from my account, my bank and will not have this company mistakes withdrawing/ attempting to withdraw from my bank without proper procedures and as I pay for my mistakes , I will not allow this company to allow mistakes without a response and consequences.

  • Initial Complaint

    Date:08/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 7, 2024 I went to A1 interlock to help a friend get their device removed and then drive the vehicle to the new state they moved to. A1 tried to take an additional 600 out of my friends account, locked me out of the location in the snow (45 degree weather) and threatened to keep the truck if we didn't give them more money AFTER they had already took out 600. After threatening to report the vehicle stolen to the police then they were willing to work with us. NIGHTMARE. They continued to try running the card info after we got the truck and were already out of the state of Utah. They didn't stop for months, Thank God my friend put an immediate stop that day on February 7th, and requested a new card because they continued to try to take money out without any authorization for months!. Super shady business practices not sure it's even legal what they do to people because they were threatening two other women the same way they threatened us and tried to force money from us.

  • Initial Complaint

    Date:07/03/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    THIS COMPANY IS SUCH A JOKE OMG LOL SERIOUSLY DONT DO BUSINESS WITH THEM I SERIOUSLY HOPE EVERYONE SEES THIS BEFORE THEY TAKE ADVANTAGE OF YOU!!!! Scam thieves and very unprofessional! They made us wait on a public road no restrooms in the sun! Then they make up amounts to get it removed or monthly charges first the removal fee was $379 then get there it’s $1900 wtf! Can’t get it removed out of a car that’s been sold! They hold you hostage with outrageous fees with shady practices! Taking advantage of people! I hope this lawsuit they are in already shuts their shady company down! Like how are they able to do this to people? Contacting better business bureau posting as many reviews as I can! Possibly look into legal action at this point!

A1 Interlock, LLC is NOT a BBB Accredited Business.

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