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Business Profile

Interlock Devices

A1 Interlock, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Interlock Devices.

Complaints

Customer Complaints Summary

  • 39 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A1 interlock has time and time again charged me more than i was told to the tune of well over $3,000 the last straw was today with my fiance had to pay for a remote Uplink to start my car was the issue underlying it was the message was it my car died three days ago to do a low power my battery died I didn't find out the next morning but this time my interlock device was flashing at me they gave me three days and then they locked me up they forced me to pay $110.15 on the phone to get a remote unlock the agreement the day told us what they agreed on was ***** yet they charged my fiance's card another $190 and at this moment are trying to charge another $400 this is something they've done to me continuously since I've had them and this is I've had enough of it not only do I want to file a complaint I want to See them put out of business. A1 interlock has repeatedly lied to me taking money out of my account and they weren't authorized money I didn't know what's going on and make money and I didn't even know I owed analogy for to do this to my fiance's account I'll cut you off so I can take $110.57 only know this needs to stop whatever I need to do you want to file a class action lawsuit against company

    Business Response

    Date: 07/19/2022

    Thank you for your feedback regarding your contract with A1 Interlock. We understand that you would like these concerns addressed. Please contact ****************** and a support staff member will be happy to help you resolve this matter.

    Customer Answer

    Date: 07/19/2022

     
    Complaint: 17586397

    I am rejecting this response because:

    Sincerely,

    *********************

  • Initial Complaint

    Date:06/08/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was court ordered to have IID installed and checked with DMV to find a company. A1 Interlock I chose because they didn’t charge for the installation and was only 49.00 monthly. I’ve had this company nearly a month and a half. They don’t tell you nothing about what would set it off or malfunction. I’ve found out myself, toothpaste mouthwash, vanilla, cinnamon, spicy foods, air fresheners. Hand sanitizer, perfume and a number of ordinary items used daily is bad for this device. They charge for the errors but they still appear as you have been drinking. I haven’t drank since last year!! However, this company charges you for all kinds of stuff, false readings and if you don’t have the money they will keep your vehicle which hadn’t happened to me but I’ve been told. The customers have become cash cows for them. They are a one star company and they need to be reported. Also I was charged 250.00 after about three weeks after just getting it put in. The price the day before was one hundred and about forty dollars. My appt was at 1:00 I arrived at 1:17. They charged me 25.00 for a no show which I’m sitting g in their lobby and addition 27.00 for same day service. They say they have spots every 15 minutes I was there for about 45 min to hour not one person came there!! I believe this 250.00 was actually stolen from me. When you first come there they give you nothing but a sheet of paper with nothing but fee charges on it. I also have asthma and use an inhaler, that too is not allowed , so a few times I have been short of breath and couldn’t blow as hard as I was supposed to, I guess they charge you for that too. This company is a thief. I’m retired I can’t afford these bogus charges and a company taking advantage of people. Also, they state in their advertising that it’s 49.00 a month. They took about 71.00 from my account. I don’t know what to do but I’ll be reporting also to DMV and whomever else That will do something. Not a nice company at all. They are crooks

    Business Response

    Date: 06/08/2022

    Thank you for your feedback regarding your contract with A1 Interlock, where all of these details are in fact clearly explained. We understand that you would like these concerns addressed. Please contact ###-###-#### Ext 3 and a support staff member will be happy to help you resolve this matter and provide you with a copy of the contract that shows the various contaminants to avoid, and charges that apply when violations occur.

A1 Interlock, LLC is NOT a BBB Accredited Business.

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