Reviews

This profile includes reviews for Performance Windows's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Performance Windows has 10 locations, listed below.

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  Performance Windows

  2100 W Pleasant Grove Blvd Ste 250 Pleasant Grove, UT 84062-3328

  
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  Performance Windows

  9191 R G Skinner Pkwy Suite 702 Jacksonville, FL 32256

  
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  Performance Windows

  590 Burbank St Broomfield, CO 80020

  
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  Performance Windows

  459 N 300 W Ste 12 Kaysville, UT 84037-4204

  
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  Performance Windows

  416 N Main St Ste 231 Euless, TX 76039

  

Review Details

• Review fromRiki S

  Date: 10/31/2023

  1 star
  First of all, Contract dates of ***** weeks were not met, install took 30 weeks to complete. I made 6 phone calls and multiple text messages to the sales manager after the initial 14 weeks trying to get an install date. At that time, he called me back twice with no resolution and refused to cancel my order even though his company had already broken the contract. The actual install took 2 install appointments, 3 months apart, because the initial install did not contain the correct size for one of windows in my home and also did not include the inside trim work. This caused the installers to foam in one of the windows and s**** it into the frame. The foam leaked and the screws used pulled the frame apart causing water damage in my home to the carpet and subfloor due to weather. A contracted installer called to schedule an install for the window that was the incorrect size and once again not complete the trim work, which I declined until the work order was corrected to include the trim. This took 4 more phone calls and multiple text messages. When I refused the charge on my card until we had a resolution for damages, the company said it was not their fault and refused to pay for any damages because their installers don't lie. But they said would give me a check for $300 for the inconvenience and because I sent them the pictures of the window foamed in and mold on my flooring. This amount is nothing compared to the thousands of dollars it is costing me to repair the damages caused by their mistake. I advised them I would be contacting the BBB and they laughed. This has been the worst experience ever!

• Review fromPhred M

  Date: 09/22/2023

  1 star
  A lady came to my door and completely ignored my very large no solicitation sign. I even crossed my arms, looked up at the sky while she was talking, looked away at nothing, (basically gave her every negative body language, I could) AND SHE STILL CONTINUED HER MONOLOGUE!These people have zero respect for others. I am healing from a heart transplant, but these idiots dont care about people. Just begging for a sale.

• Review fromLinda D

  Date: 08/05/2023

  5 stars
  Performance Windows just replaced all windows in my home. They were timely, professional, courteous and clean.Highly recommend

• Review fromWhitney W

  Date: 07/07/2023

  1 star
  Two young men knocked on my door. They completely ignored my no solicitation sign. Show some respect.

• Review fromCindy R

  Date: 06/28/2023

  1 star
  I bought windows from Performance Windows. The salesman came showing me windows that seemed to answer all of my needs, including the window panes swinging out for easy cleaning. Honestly, this feature is what I bought the windows for. I mentioned to the salesman how excited I was for this feature and he told me that it really does make for easy cleaning. After the windows were installed, I found out the windows do not swing open. When I mentioned this to the installers and another representative I was told the windows that were installed do not swing. They were sorry about that and said that they would talk with the salesman about being more clear about the features. I was told that this is not the first time that this has happened, in fact I was told it was the second complaint this month.I contacted the salesman and he said in text message, "Sorry for any misunderstanding that I may have caused. I can see how that could be confusing and cause some frustration..." (The windows can be removed from the track for cleaning, but they do not swing.)He contacted the marketing director and was told there was nothing they could do. I asked for his name and number and after several requests, I finally got it. I spoke with the marketing director and he offered me $200 to change my review to a positive one, but that is all they could do. The company is very deceptive on their sales, showing you features that are only available on a certain window, but does not make that clear on their sales pitch. Apparently, they also will pay you for a positive review, so be careful of believing reviews from others.Windows are a lot of money, please be careful when selecting a company to purchase and stay away from Performance Windows.

• Review fromKendall C

  Date: 04/27/2023

  1 star
  *************** that promises 3 day install and completion time and windows that improve your energy bill, we have a boarded up window in the front of our house they measured incorrectly 8months ago and tried to install 4 weeks ago. Still no replacement. Cant wait to litigate.