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Average of 190 Customer Reviews
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Review fromLou K
Date: 12/19/2023
1 starLou K
Date: 12/19/2023
Very Bad customer service. Ordered pistol on 11/25/********* multiple times, can't get through. No email responses. Feel that they robbed me and don't care about their customers. Will be calling my credit card company to report a fraud charge.
DeltaTeamTactical.com
Date: 12/20/2023
We apologize for the delay. We have been experiencing high order volumes and calls due to the holidays. While this isn't ideal, we are doing our best to respond to all of our customer's requests as quickly as possible.Review fromFlorencio F
Date: 12/19/2023
1 starFlorencio F
Date: 12/19/2023
Received a defective part, **************** sent a note saying they are reviewing the case. That's all. No more news, impossible to reach them.Total disrespect for customers.DeltaTeamTactical.com
Date: 12/20/2023
We apologize for the delay. We have been experiencing high order volumes and calls due to the holidays. While this isn't ideal, we are doing our best to respond to all of our customer's requests as quickly as possible. Thank you for your feedback as we are always trying to do better.Review fromSteven P
Date: 12/18/2023
1 starSteven P
Date: 12/18/2023
Placed order on 11/27/23 and as of today's date 12/18/23 I have not received my order nor have they even created a shipping label! They haven't bothered to respond to my emails and don't answer the phone. This is the second time they've done this to me! They charge my credit card for the $373 within seconds of placing the order yet can't bother to ship or reply to my emails/phone calls, VERY poor customer service and do not recommend anyone ordering from them if this is how they treat their customers. I could have walked and pick the parts up much sooner as I only live 3 hours from them!DeltaTeamTactical.com
Date: 12/19/2023
We are saddened that this was experienced by one of our customers.
Around this time of year everyone will experience delays in fulfilling orders and communications due to the heavy volumes. This being said, we apologize for any tribulations this may have caused and want them to know that our customers are important to us and we will do what we can to let them know that.
DeltaTeamTactical.com
Date: 12/19/2023
I forgot to relate that as I read the review and looked into the order, the label was already printed and is waiting for pick up. It is late but going out the door.Review fromMike S
Date: 12/12/2023
1 starMike S
Date: 12/12/2023
Ordered parts never received tried to contact DELTA TEAM TACTICAL emails phone calls unanswered I've been robbed...DeltaTeamTactical.com
Date: 12/20/2023
We apologize for the delay. We have been experiencing high order volumes and calls due to the holidays. While this isn't ideal, we are doing our best to respond to all of our customer's requests as quickly as possible. Thank you for your feedback as we are always trying to do better.
The order was delivered on December 19th, and we apologize again for the delay.Review fromBryan S
Date: 12/07/2023
1 starBryan S
Date: 12/07/2023
I placed an order on 11/22/23 with the *** info. 12/1/23 I emailed to find out why my order hasn't shipped but I get no response. I then emailed 3 more times over the next few days still with no response. Yesterday 12/6/23 I have my *** call and he of course was on hold for 23 minutes before they picked up. They stated that they sent an email for the license on the 28th and never received a response from him. Instead of emailing me or responding to my emails about this situation they just do nothing. But on 11/22 they had my money right away. Terrible customer service it's like the company is ran out of a basement somewhere by a bunch of modern day teenagers. Maybe they will ship my items THAT I'VE PAID FOR soon so i can give my son his xmas present.DeltaTeamTactical.com
Date: 12/20/2023
We apologize for the delay. We have been experiencing high order volumes and calls due to the holidays. While this isn't ideal, we are doing our best to respond to all of our customer's requests as quickly as possible. The *** process is even more time consuming than normal in addition to everything else. Thank you for your feedback as we are always trying to do better.Review fromBill L
Date: 12/04/2023
1 starBill L
Date: 12/04/2023
Order date 11/25/2023 Ordered 10 AR-15 Magazines Status of my order:Shipping / Order Status Update Last Updated: 11/27/2023 Miscellaneous Parts and Pre-Builds: 1-3 Business Days Today is 12/4/2023 A **** shipping label was created, but my order has not been delivered to the ****.Tomorrow is 7 business days and my order has not shipped (even though the we site says 1-3 business days).Would never buy from them again.DeltaTeamTactical.com
Date: 12/20/2023
We apologize for the delay. We have been experiencing high order volumes and calls due to the holidays. While this isn't ideal, we are doing our best to respond to all of our customer's requests as quickly as possible. Thank you for your feedback, as we are always trying to do better. The order was delivered on December 7th, we apologize again for the delay.Review fromWinifred R
Date: 11/28/2023
1 starWinifred R
Date: 11/28/2023
They are a scam. I ordered from them and never received anything from them. I cant get ahold of anyone. I emailed and tryed to call them and no has gotten back to me at all. DO NOT ORDER FROM THEM Its a scam They dont deserve any stars at all but I have to give 1DeltaTeamTactical.com
Date: 12/20/2023
We apologize for the delay. We have been experiencing high order volumes and calls due to the holidays. While this isn't ideal, we are doing our best to respond to all of our customer's requests as quickly as possible. Thank you for your feedback as we are always trying to do better.Review fromDaniel T
Date: 11/07/2023
1 starDaniel T
Date: 11/07/2023
I have sent several requests for assistance both through customer service portal and emails. Photos have been included. I was sent one broken item and one incomplete item. I have left six voicemails and called the company 22 times. No one answers the phones or returns my voice-mail, email, or customer support requests. Absolutely the worst customer support I have ever seen. They took my money but won't stand behind their product.DeltaTeamTactical.com
Date: 11/08/2023
After receiving this review and researching it, his complaint was valid. We let him down. We have been working on improving our customer service, but this brings to light that we aren't doing enough.
We are disheartened that we have failed ****** in this way.
Due to his experience, we have changed our leadership in our customer service and are instituting protocols that will hopefully make instances like this nonexistent because we really do care about our customers and do not want them to have a poor experience with us.
We have remedied the issues that ****** had with his order and hope that we can repair our relationship with him. We truly do not want anyone to feel like we don't care or value them and their business. We hope that he accepts our apologies.Review fromColton L
Date: 09/24/2023
4 starsColton L
Date: 09/24/2023
Would give 4.5 starts. Excellent prices. Everything was correct in my order and it was everything need to assemble an upper. The order even arrived super fast. My only complaint is that the barrel i ordered had a **** from being dented on the receiver end. I dont know if it happened in there warehouse or if it was *******. Either way i needed to file it off to get it to fit. I would buy from again.DeltaTeamTactical.com
Date: 02/27/2024
Thank you for your awesome feedback!
We apologize for that inconvenience. Please feel free to reach out in the future if you have any issues and we would be more then happy to help get them taken care of.
Thanks again and we hope you have an awesome week!
Review fromCharles W
Date: 09/11/2023
5 starsCharles W
Date: 09/11/2023
I was in question whether to order from Delta team tactical because of the reviews and the BBB complaints, but after having conversations with Delta team tactical I decided to place an order, actually three to start with, two complete uppers and the others were parts. They we're very courteous and helpful and assured me my order would be properly delivered. Received products could not be happier very good quality and very fast service. My only complaint is they use **** for shipping and they're tracking it's terrible. One upper actually had arrived and still showed hadn't shipped. People give this business a chance you won't regret it. I have ordered several orders since my first three orders everything come on time and in great condition. Thank you Delta team tactical.DeltaTeamTactical.com
Date: 02/27/2024
Thank you for your feedback!
We are glad that we have been able to provide clarification and assurance for your parts. We appreciate your concern and will definitely take it into consideration. We will continue to do our best to improve our processes to best help our customers.
Thank you again and we hope you have an awesome week!
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