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Average of 191 Customer Reviews
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Review fromMichael M
Date: 01/30/2024
1 starMichael M
Date: 01/30/2024
Ordered an assembled upper on 12/29/23. No response to multiple inquiries about order status. Been sitting on hold for about 10 minutes after 3 inquiries through their website help desk. I'm giving them until the end of this week then disputing the charge with AMEX to get my money back. I wish I would have read these reviews before purchasing. Gonna be hard to recover from this breach of trust.
DeltaTeamTactical.com
Date: 03/05/2024
We appreciate your feedback!
We apologize for not getting back to you sooner. We are doing our best to keep caught up so that we can answer everybody's questions quicker. We were able to get your order shipped out on 1/31/24, and an agent reached out to provide you more shipping information information as well. We will definitely continue to improve our communication and response times to provide the best support we can.Thank you again for your feedback and we hope you have an awesome week!
Review fromHolly J
Date: 01/27/2024
1 starHolly J
Date: 01/27/2024
**************** is nonexistent, and excuses only go so far, all you need to know about this company is in their responses (excuses) below. I ordered a needed part, currently on week 2 of zero response and no part, at what point is this company just forced to close shop ??hey Delta, I'll save you the response and paste it for you ....We apologize for the inconvenience, due to higher than normal order volumes we have gotten behind on customer service emails and shipping times. We have received your ticket and responded accordingly to your request. We appreciate any feedback and strive to provide quality service to our customers.DeltaTeamTactical.com
Date: 02/28/2024
Thank you for your feedback!
We do apologize for the delay in the response time on our end. It looks like we shipped your order the day after it was received into our system. Our system does send automated emails as soon as it ships, which will include the tracking information. We have noticed that a lot of times they end up going to spam folders. We hope this information helps!
Thanks again for your feedback! We hope you have a great week!
Review fromKyle P
Date: 01/23/2024
1 starKyle P
Date: 01/23/2024
Do not buy anything requiring an FFL. Almost a month out and still no verification or shipping date. They responded to a email 6 days later. Still waiting on a follow up contact about an item that went on sale the day after I purchased it, and said back in stock. So they must have sold out and still took my money no problem. Im sure they wont honor the sale price (probably why they wont respond to my last email). Do yourself a favor and spend the extra couple bucks and buy from a reputable dealer.DeltaTeamTactical.com
Date: 02/28/2024
We appreciate your feedback!
We apologize for not getting back to you sooner. We are doing our best to keep caught up so that we can answer everybody's questions quicker. According to our records we were having a hard time receiving paperwork from the *** that was selected. Once we got that paperwork we were able to ship everything within our allotted shipping time. We do apologize for not communicating that during the process. We will definitely continue to improve our communication with situations such as these.
Thank you again for your feedback and we hope you have an awesome week!
Review fromSam S
Date: 01/22/2024
1 starSam S
Date: 01/22/2024
Email blast scam. You can't unsubscribe, and you have to come to BBB to even find the phone number to unsubscribe. It is also very clearly 1 company selling the same stuff through 3 different brands. ****************, Delta Team Tactical, and Omega Manufacuring. Also selling lots of things from ***** being resold as made in *******.DeltaTeamTactical.com
Date: 02/27/2024
Thank you for bringing your concerns to our attention.
We do house several sister brands under our roof, but Delta Team Tactical is its own company and brand. We do provide many options from many different brands and suppliers when it comes to our product. Our products range from being more budget friendly to high end depending on what our customers prefer to order.
Thank you again for your feedback and we hope you have a great week!
Review fromGregory S.
Date: 01/15/2024
1 starGregory S.
Date: 01/15/2024
Was trying to order 10 pens and notice when I complied the order it was for only one pen with about 10 shipping. I sent an email and made phone calls right away with no response. ****** got a hold of them and told me they could not change order only cancel it with a restocking and credit card fee. What a huge disappointment. I have ordered other times. But will never do business with them again. Do not recommendDeltaTeamTactical.com
Date: 01/17/2024
We apologize for the inconvenience you have faced with this order. Per our terms and conditions, all orders are subject to a 3% merchant fee upon cancellation, unless there are special circumstances. Any orders cancelled after 3 business days may also be subject to a 5-15% restocking fee. We appreciate this feedback!Review fromMichael E
Date: 01/09/2024
1 starMichael E
Date: 01/09/2024
I too have been trying to get in touch with them about a lower receiver I purchased on 12/19/23. I did finally talk to someone a couple of weeks ago about my FFL dealer and was told the updated info would be sent to the ********* Promises of better customer service has not panned out, and orders should be going out the door. Excuses do not get customers goods shipped! I ordered a lower before in September and the service was great. What happened, other than a ton of orders? If you need extra help, then hire some.DeltaTeamTactical.com
Date: 01/10/2024
We apologize for the inconvenience. Due to the holidays, we have had an influx in orders and because of this our shipping times are a bit slower. In addition, FFL orders take longer to process, as we have to contact and verify FFL information before shipping out those order. We appreciate the feedback, and we strive to provide quality service for our customers.Review fromMark W
Date: 01/09/2024
1 starMark W
Date: 01/09/2024
Order hadnt shipped at **** days like the page said. I emailed them to find the status and still no response after a week.DeltaTeamTactical.com
Date: 01/10/2024
We apologize for the inconvenience. Due to high order volumes around the holidays, our processing times have slowed down a bit. In addition, *** orders take longer to process, as we have to contact and verify the *** information before shipping those orders out. We appreciate the feedback and strive to give our customer quality support and to get orders to the customer on time.Review fromJoseph M
Date: 01/01/2024
1 starJoseph M
Date: 01/01/2024
I placed an order. Heard nothing for weeks. Disputed with my credit card company. Absolute scam. They are taking money not responding to emails and not answering calls/emails.DeltaTeamTactical.com
Date: 01/02/2024
We appreciate your feedback. Unfortunately FFL orders do take longer to process and ship due to the time it takes to verify information. We would like to apologize for the slow response times. We are currently experiencing a higher than normal contact and order volume, so we are working diligently to respond to each email and call in a timely manner. I'd like to apologize again for the inconvenience this has caused.Review fromKyron S
Date: 12/27/2023
1 starKyron S
Date: 12/27/2023
Just like every other review, they are absolutely horrible when it comes to customer service. I order a ********* upper build kit. Waited 2 weeks with no tracking information then after receiving my order I realized they didn't send all my parts. I've been emailing them multiple times to get my barrel but just like everyone else they don't respond. If it's going to be this hard to respond to unsatisfied customers, they shouldn't be advertising sales nor accepting future orders. I definitely would not be purchasing anything else from them, nor will I suggest them to anyone else.DeltaTeamTactical.com
Date: 01/10/2024
We apologize for the inconvenience, due to higher than normal order volumes we have gotten behind on customer service emails and shipping times. We have received your ticket and responded accordingly to your request. We appreciate any feedback and strive to provide quality service to our customers.Review fromMichael W
Date: 12/21/2023
1 starMichael W
Date: 12/21/2023
I sent an email to warranty a part (within the 48 hour of receiving window they require) in this email I included clear detail, order number, as well as pictures. A few days later **** A sent an email asking for exactly what I already sent? So I once again sent pictures, order number, clear description as seen in photos. Weeks pass by and still no response so I sent another email asking them to at least respond telling me that wont honor their warranty kick rocks basically. Weeks later, still nothing. Very disappointed. I now have to tell all the people Ive recommended this site to not to purchase from here any longer.DeltaTeamTactical.com
Date: 12/22/2023
We apologize for the delay. We have been experiencing high order volumes and calls due to the holidays. While this isn't ideal, we are doing our best to respond to all of our customer's requests as quickly as possible. Thank you for your feedback as we are always trying to do better.
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