Reviews
This profile includes reviews for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 355 Customer Reviews
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Review fromJaymee P
Date: 12/25/2024
1 starJaymee P
Date: 12/25/2024
I hesitantly bought a proform pro 9000 in 2024. I knew I wanted to watch tv shows & live workouts. Peloton was more expensive & iFIT was advertising that they had live workouts.Once received I leaned live workouts werent live. Those had been discontinued. Instead had recordings. I was crushed. I had been lied to by *************************** resulted in me buying a treadmill that didnt do either of the things I *********** forward to August, I got an email about iFIT 2.0 having capabilities to stream *******. I waited for the update. I regularly called customer service to ask why it wasnt updating on my machine. They would waste my time with resets that never worked. ********** messenger had the same results but took months between responses. I got a different response from support every time about why it wasnt updating on my new machine. I was eventually told, basically, tough its being recalled & I would never get it. When questioned as to why, he told me most people just accept the news & move on. Fine, *** cancel my membership since it doesnt provide me with the options they promised me. The functionality of the machine that I own is now completely limited. I can start and stop the machine. Thats it. This was never something that was told to me when buying the machine. I own it yet iFIT gets to disable it unless I pay for their subscription that costs to price of a gym membership but with none of the benefits Now we are at December 23rd, 2024 when my treadmill starts updating & I get the New iFIT 2.0 Sweet but I dont have pro anymore so I cant use any features. The advertisement on my machine says if I subscribe to iFIT pro I will gain access to streaming options. Well, I subscribed & still did not get *******. I call customer service & after going through all of the things, they tell me my machine is too old & will never be eligible for ******* streaming. So once again, iFIT has more of my money because they used false advertising & flat out lied to me. BIG SCAM
iFIT
Date: 12/27/2024
Hi ******,
Thank you for taking the time to leave us feedback on the issues you have encountered with your machine. We appreciate your valuable feedback as we work to improve our services!
We've sent you a personal email discussing the issues you are experiencing. We would be happy to help you directly through there.
If you have any further questions, please feel free to reach out to us. We are committed to resolving this matter promptly and thank you for allowing us here at IFIT the chance to make this right!
If you feel this resolution is satisfactory we would appreciate you letting us know by leaving another updated review!Jaymee P
Date: 12/31/2024
IFIT has claimed to BBB that they sent me a personal email discussing my issue and they would like the opportunity to resolve my issue. They have sent me no such email. I have checked all folders including my junk folder. No email from iFIT in regards to the complaint I have made on BBB exists. This is yet another lie from iFIT. They knowingly sold me a treadmill with an obsolete operating system at a premium price. Nowhere did they inform me that the product I was purchasing was obsolete. It is completely unjustifiable for a treadmill purchased in 2024 to be unable to support a full update released in 2024.Review fromMorgan O
Date: 12/23/2024
1 starMorgan O
Date: 12/23/2024
Called 3 times with my shortest hold time being 46 minutes. I was told they couldnt answer my questions about their promotions and features listed on their website. Waste of time and moneyiFIT
Date: 12/26/2024
Hi ******,
Thank you for taking the time to leave us feedback on the issues you have encountered with your machine. We appreciate your valuable feedback as we work to improve our services!
We've sent you a personal email to the email listed to work directly with you to get any questions you have resolved.
If you have any further questions, please feel free to reach out to us. We are committed to resolving this matter promptly and thank you for allowing us here at IFIT the chance to make this right!
If you feel this resolution is satisfactory we would appreciate you letting us know by leaving another updated review!Review fromDanette G
Date: 12/10/2024
3 starsDanette G
Date: 12/10/2024
I have not had a problem with iFit in the 5+ years I have been a member. I own three pieces of Nordictrack equipment with iFit installed. It wasn't until now that I am a very unhappy customer. Today I had to scan a QR code with my phone to use my elliptical. I just re-upped my membership for two years and there was no indication that this would be the new scenario of how to log in. I almost upgraded my NordicTrack equipment and now am reconsidering what equipment to purchase. The last thing I want to have to do is scan a qr code to work out on paid for equipment and a paid for iFit subscription. I will be looking hard at ********* and *******. What a disappointment. iFit leadership - what are you doing? You had it going on and now you're blowing it. I hate that I am even writing a review but iFit also makes it hard to contact any decision makers....it was all I could do to hold on the phone for 20 minutes and am hopeful the person I spoke with will send my complaints up the totem pole. I would have given 5 stars before this qr log in mess.********iFIT
Date: 12/12/2024
Hi *******,
Thank you for taking the time to leave us feedback on the issues you have encountered with your machine. We appreciate your valuable feedback as we work to improve our services!
We've sent you a personal email discussing the issue at hand. We are committed to resolving this matter promptly and thank you for allowing us here at IFIT the chance to make this right!
Review fromShannon H
Date: 12/09/2024
1 starShannon H
Date: 12/09/2024
We purchased a NordicTrack treadmill after having another brand machine for 20 years (which had hardly any maintenancewould have bought the same brand but no longer available). We bought the NordicTrack commercial treadmill because I use it daily. Since we purchased it, there has been at least three (or 4) equipment issues that shut down our machine. A local maintenance person - who is wonderful - now knows us personally. Three weeks ago, the machine stopped working. I called and thank God we bought the extended warranty; the person said we needed a whole new console (already??) and other parts. Everything arrived about two weeks later and the gentlemen came to repair it. When he opened the box, the console was cracked. He said he would contact you all to get another one. He texted me and said that you all would not send another one? He asked us to get involved - which I have made now four calls to the customer service number that is provided. **************** is terrible - dont believe they are understanding my issues. One wanted to offer me three months of Ifit for free - I cant even use my treadmill?I estimate that I have been without a treadmill for a total of 8 months now. I finally have had it. I never filed a complaint against any company before. I also posted to social media. I will Never recommend a NordicTrack treadmill to any one. I, too, would give zero stars if I could. I wish I would have looked in this site before spending the amount of money that I did in a machine that has been nothing but problems.iFIT
Date: 12/10/2024
Thank you for sharing your feedback regarding the issues you experienced with your machine. We value your input as we strive to enhance our services. I have already contacted you via email. If you have additional inquiries, please don't hesitate to contact us. We are dedicated to addressing this promptly and appreciate the opportunity to assist you at IFIT.
Review fromZach B
Date: 12/04/2024
1 starZach B
Date: 12/04/2024
Would give zero stars if I could. Extremely disappointed with iFit billing practices. While I was informed with information vaguely buried in 2 emails, I really had no idea that when I purchased my treadmill, I would also be charged $39 monthly for a subscription I do not need, want or use. This has gone on for 9 months until I finally noticed in a statement. I assumed after the "free month" it would just go away, not continue charging me. This practice should not be legal, as they do not get customer consent and have basically just freely taken $351 from me. You should be required to get customer consent when you're going to charge them for a service they didn't realize they were getting, or want. I simply wanted a treadmill...not this stupid workout app.iFIT
Date: 12/05/2024
Hi ****,
Thank you for taking the time to leave us feedback on the issues you have encountered with your machine. We appreciate your valuable feedback as we work to improve our services!
We've sent you a direct email discussing the issue you have encountered and would be happy to work directly with you.
We are committed to resolving this matter promptly and thank you for allowing us here at IFIT the chance to make this right!Review fromJason O
Date: 12/01/2024
1 starJason O
Date: 12/01/2024
This is the absolute worst system I have ever used !! Never works the way it should . If you use your equipment like I do daily YOU Will WASTE 15 mins everyday resigning in , wrong password, wrong id ,Scan code doesn't work Etc ...Its unreal a company like this has made it so difficult to use for something so simple .... DO NOT USE THIS PRODUCT!!iFIT
Date: 12/04/2024
Hi *****,
Thank you for taking the time to leave ** feedback on the issues you have encountered with your machine. We appreciate your valuable feedback as we work to improve our services!
We've sent you a personal email to get more info on the issue you are experiencing.
We are committed to resolving this matter promptly and thank you for allowing us here at IFIT the chance to make this right!Review fromAdam T
Date: 11/26/2024
1 starAdam T
Date: 11/26/2024
I received a previously owed Nordictrack rower from a friend that worked fine. I subscribed to the membership that was an add on to the unit which billed me $16.46 per month. My wife no longer needed the rower so we gave it away back in February 2024. In February my wife called the ***** phone number to cancel membership (which I witnessed her do) Today on Nov 26, 2024 I noticed Im still being charged $16.46 for ever month since February (when we already canceled the membership). I called back today and they said they can only refund me this months membership fee but unfortunately cant do anything about the prior months. I asked the representative to see if I have used the membership since then or logged in prior. He had me hold to check and said no there has not been any activity. I asked him if he can use that discovery that I have not used the membership to refund me because clearly the system did not fully cancel the membership. This is completely wrong for them to do this to customers. Customers beware. If you cancel a membership from this shady company, be sure to check the months after for any charges. It seems that they are doing this to keep collecting and hope you dont catch them still charging you since we all have such busy lives and multiple subscriptions to different services.iFIT
Date: 12/05/2024
Hi ****,
Thank you for taking the time to leave us feedback on the issues you have encountered with your membership. We appreciate your valuable feedback as we work to improve our services!
We have sent you a direct email to discuss your experience further with you. We are committed to resolving this matter promptly and thank you for allowing us here at IFIT the chance to make this right!
Review fromBradford H
Date: 10/31/2024
1 starBradford H
Date: 10/31/2024
Please consider avoiding buying future products from NordicTrack/iFit, please. When a company feels it's OK to sell a treadmill but doesn't keep key replacement parts in stock for the expected life of said product (7-12 years), telling you said key parts are "no longer available" then be wary.Buyer beware: let my experience be a lesson. I purchased a high-end treadmill back in 2016, and after a few years, the screen attached to it died (there was a class action lawsuit for that). Then recently (after 155 hours of total usage), the controller board died. It's about a $170 part, and expected to last roughly as long as I've had it thus far, which is fair as these are a normal part that dies, apparently. I spoke to iFit about it and paid their repair person about $170 to diagnose it, then was advised that the necessary part (controller board) is no longer in stock nor is it available any longer, so now I've either got a $3300 paper weight, or I'll have to try to **** up a used or possible replacement board on my own. Not a very fun situation to be in, sorry to ****** review is focused on the company's policy of NOT keeping needed replacement parts in stock for the expected LIFE of the product. The treadmill itself performed well, so not complaining about that, just the lack of support from the company.iFIT
Date: 11/01/2024
Hi Bradford,
Thank you for taking the time to address the issues you have encountered with your machine. We appreciate your valuable feedback as we work to improve our services! We've gone ahead and sent you a personal email to assist you directly.
Thank you
Review fromGregory M
Date: 10/22/2024
1 starGregory M
Date: 10/22/2024
I purchased a new Nordictrack elliptical machine in March 2024. I paid for it to be assembled. The delivery people were also the ones who were to assemble it. They assemble it wrong, When i tried to use , the machine was making a loud grinding noise. I called Nordictrack and were advised to contact Ifitt who would send someone out to repair it. Seven months later, it still not repaired. They sent a company called ************** who were just brushing the repairs off, said it needed additional parts, mind you this is a brand new machine. After the third visit to my home, the finally ordered the parts. I was told by ************** that they'll be notified when the parts arrive, so they can finish the repairs on the machine. After a parts arrived, and a month later, I hadn't heard from them. I call Ifit back and they tell me the ************** tried to call me, and there was no answer, which was a lie or they called the wrong number. In 2024 most people use mobile phones with voice mail as i do, no voice mail or call was received by them. I'm really upset by this point and called ifit again and they tell me the service order was closed out by **************. At that point i request another company to come out to take a look. They assigned to HuffnPuff repair. They send a tech out the same day. The tech said the wrong part was ordered. I called ifit back to ordered the correct part, i needed a new ramp, I was told its on back order till November 1st 2024. So after buying a brand new machine of the Nordictrack site, it's sitting in my living room disassembled collecting dust. I ask if they could send me a new machine, i was told no, because no major parts were replaced. I haven't use this machine for any workouts yet and I'm continue to pay for a machine i cant use. Very bad service! The customer service were nice and professional and understanding, but the rest of the company isn't, someone needs to reach out to me for a resolutioniFIT
Date: 10/23/2024
Hi *******,
Thank you for taking the time to leave us feedback on the issues you have encountered with your machine. We appreciate your valuable feedback as we work to improve our services!We've sent you a personal email to further discuss your experience. We would be happy to assist you further there.
Thank you
iFIT
Date: 10/23/2024
Hi *******,
Thank you for taking the time to leave us feedback on the issues you have encountered with your machine. We appreciate your valuable feedback as we work to improve our services!We've sent you a personal email to further discuss your experience. We would be happy to assist you further there.
Thank you
Review fromPeter N
Date: 10/03/2024
1 starPeter N
Date: 10/03/2024
Delivery time for ********* reported to be 7-10 business days, but once the money was collected, the delivery is subcontracted out to the lowest bidder for the soonest delivery date was ********************************************************************************************************************* advance. When I cancelled, the order was terminated with an agreed fee of $250. Once the call was completed, the email I received was was double or $500. That's $500 less than the purchase price of $2500 (rounded up). No notice that the fee was $500 was provided or agreed to. I'd have been better donating $500 to a charity. At least then I'd have the satisfaction of helping someone instead of getting defrauded by Nordic Track and feel like my pocket was picked or they simply expect to get away with over charging for something involving a few key strokes and a fabricated justification that the order was shipped instead of admitting the item is still in a forwarding warehouse.iFIT
Date: 10/04/2024
Hi *****,
Thank you for taking the time to address the issues you have encountered with your return. We appreciate your valuable feedback as we work to improve our services!
We've gone ahead and sent you a direct follow up email regarding the issue you have encountered and would happy to assist you there.
Thank you
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