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Business Profile

Tech Support

Digt-S.pro

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 63 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/14/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    DIGT_S.com has taken money of $39.95 from my bank account in August and September of this year, I have no idea who these people are or why they have taken my money.

    Business Response

    Date: 09/14/2022

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

  • Initial Complaint

    Date:09/13/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged 39.95,4.95& 1.95 for the last few months on my debit card and I have not purchased anything. I would like to be refunded and my account to stope being debited for something I did not purchase.

    Business Response

    Date: 09/14/2022

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

    Customer Answer

    Date: 09/14/2022

    Better Business Bureau,

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ******** ******

  • Initial Complaint

    Date:09/12/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    DIGT-S PRO charged my account $39.95 today 9/10/2023 and I have no idea who or what this is!!!

    Business Response

    Date: 09/12/2022

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

  • Initial Complaint

    Date:09/09/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Did not sign up for service. In using the Apple App store and the on-screen instructions for setting up a TCL TV this company, DIGIT-S.COM came up in a window that said that you needed to enter a credit card to proceed and their would be a zero charge. Moments later I see a charge for $39.95 appear on my credit card. NO SERVICE REQUESTED OR PROVIDED.

    Business Response

    Date: 09/09/2022

    There were no charges to the credit card. We have blocked the credit card in question from any future attempts.

  • Initial Complaint

    Date:09/06/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Being billed from Digt-s.com for $39.95 and for $4.95 in July and Aug 2022 without using this product or service. I have no idea why we are having this bill on our credit card. I am also working with our credit card to deal with this bill and for (hopefully) reimbursement.

    Business Response

    Date: 09/06/2022

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

  • Initial Complaint

    Date:09/06/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 2 2022 I was charged $39.95 on my debit card. I have no clue who this is, what they do or how they got my debit card number. I wholeheartedly dispute this fraudulent charge.

    Business Response

    Date: 09/06/2022

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

  • Initial Complaint

    Date:09/01/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    DIGT-S.COM: I have never had any contact with this company. They charged $1.95 on Aug 26, 2022 while I was in New York, and then $39.95 today (Aug 31) - in California. I have cancelled my card (reported it as lost or stolen) and will be following up with a fraud filing with my bank, not only to recover the money, but to try to prevent Digt-s.com from charging me for a "subscription". I will not try to contact the company - everyone has failed to get through, and perhaps the company gleans extra info from an attempt to contact them. I have no idea how they got my card info and it is frightening. I have seen elsewhere on bbb.org that DIGT-S.COM is not registered at BBB - but maybe something can come of this complaint, if not for me then for others. / August 31, 2022 - here are the postings in my bank (State Department Federal Credit Union): Pending: DIGT-S.COM / Ref1:********** Ref2:********** Ref3************* 15 Expires:******** -$39.95 08/29/2022: Withdrawal **** Debit Card / DIGT-S.COM ************ SC Date 08/26/22 * ********** * **** %% Card 15 #****

    Business Response

    Date: 09/01/2022

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

  • Initial Complaint

    Date:08/29/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Digt-S.Com has been charging my credit card $39.95 and $4.95 a month since July 11 and August 1, I have no idea who they are or what they do and have been unable to reach any one. Thank You. I want these 4 charges refunded. They just took both out again this month. I am owed $89.80.

    Business Response

    Date: 08/29/2022

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

    Customer Answer

    Date: 08/30/2022

    Better Business Bureau,

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***** **************

  • Initial Complaint

    Date:08/29/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Some unknown company Digt-s tried tocharge 39.95 out of my credit card account. I don't know who they are or where they come from.

    Business Response

    Date: 08/29/2022

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

  • Initial Complaint

    Date:08/29/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company keeps taking my money. I put it off the first few times I noticed it, but it keeps charging me. I have absolutely no clue who this is.

    Business Response

    Date: 08/29/2022

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

Digt-S.pro is NOT a BBB Accredited Business.

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