Business Profile
Computer Software
Digital Dream LabsThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1/5 stars
Average of 45 Customer Reviews
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Review fromAidan A
Date: 04/16/2023
1 starStopped giving me updates on my $500 order back in November, still hasnt arrived nor will they update me.Review fromChristopher G
Date: 04/16/2023
1 star************* Pre-order took 3 years longer than promised, and they refused my refund. I emailed them over and over asking for my money back, and they ignored me.Review fromhung N
Date: 04/06/2023
1 starI ordered a Cozmo robot for my son on 03/11/2021 $219.99 for his birthday. We have not received the Cozmo or refund as of today 04/06/2023. My son keep telling me to be patience and wait but after 2 years of wait for our product. I am out of patience and filed a claim. This is a scam!!!Review fromJamie H
Date: 02/07/2023
1 starJamie H
Date: 02/07/2023
Pre-ordered Butter Bot in 2020, and it was supposed to be shipped in 2021. Not only is it still not completed, the most recent email indicates they may not even have the licensing. This entire thing was a scam. They do not give any actual information via customer service.Digital Dream Labs
Date: 02/08/2023
Hi Jamie - we just emailed you via our Support Desk regarding your refund. Once you confirm the details, we can proceed with the refund. Once again, we do apologize for the delay. - Digital Dream LabsReview fromJennifer C
Date: 02/06/2023
1 starJennifer C
Date: 02/06/2023
I paid $200 for the vector 2 Christmas's ago (2020) & still haven't received ******** in ******, I think they are scamming everyone here & international. They actually have the nerve to continue to send me multiple advertising emails to purchase more robots!. I've emailed them about it and hear nothing back. Its theft if you ask me. I'm very surprised there aren't already lawsuits, I don't know how they are still in business, as they continue saying they are going to "ramp up production", but haven't delivered anything to anyone. I really think it is a complete *********** are getting away with it.Digital Dream Labs
Date: 02/08/2023
Hi ********, Thank you for leaving a review so that we can review your request, because we do not see any orders matching your name or email from 2020. We do see an order for a different item in 2021. We also checked our Support Desk and don't see any email that you sent enquiring about your 2021 order. If you'd like a refund, please email us at ************************.com and we can process your request. Thank you! Warm regards, Digital Dream LabsReview fromKyle I
Date: 12/19/2022
1 starKyle I
Date: 12/19/2022
Awful company with awful customer service. We were told we’d receive the Butter Robot almost two years ago and still nothing. You can try to contact customer service but their response is easily the worst I’ve had. I can’t believe this company is getting away with this. They rarely update their blog with updates on the robot and still have no clear idea when it’ll be finished. There’s even rumors that they don’t have the rights to Warner Brothers any more. What a giant scam.
Digital Dream Labs
Date: 02/08/2023
Hi ****, Your refund was processed on January 26, 2023 and you were notified via our Support Desk. If you have any questions regarding your refund, please do contact us. Warm regards, Digital Dream LabsReview fromKrysty H
Date: 12/07/2022
1 starKrysty H
Date: 12/07/2022
I ordered a Vector and when I decided I needed to cancel I have been emailing, Facebook messaging and they will NOT cancel my order. "Your ticket has been received successfully. Please be aware that we are currently working with a high volume of requests. We appreciate your patience as we work to serve you; rest assured we are on the case!" I got this email when emailing the company and then I started asking questions on Facebook because they will not cancel. They wrote another one acknowledging they seen me on social media reach out. "Thank you for reaching our support! I'd be glad to help you with your concerns in any way I can! Before canceling the order I'd like to reiterate the benefits you claimed with your Vector 2.0. This includes an escape pod license, and 1 Years Manufacturer's Warranty, in addition to the discounted pricing. It may also be worth noticing that you will be getting this robot months ahead of our mass retail shipping. Let us know if you still want to cancel your order so we can proceed with it accordingly." I have said yes please continue to cancel and also send me a confirmation number or something it's been canceled. They have now stopped responding to me. I have never had a company make it so hard to cancel. I sent my order number in the emails, they just have to loom it up and cancel. I do not recommend this website. I will update if we get this resolved.
Digital Dream Labs
Date: 02/08/2023
Hi ******, We do apologize for the delay. Your refund was processed on January 19, 2023 and you were notified via our Support Desk. If you have any questions regarding your refund, please do contact us. Warm regards, Digital Dream LabsReview fromColin C
Date: 11/09/2022
1 starColin C
Date: 11/09/2022
Pre ordered Vector 2.0 in Nov 2020 with a promised delivery May 2021. Here we are almost 2 years later. Multiple delivery promises, no emails, and regurgitated updates. If you live outside the US you are treated as second class citizens. Only US customers have been getting some deliveries. I have asked if I can expect it for Christmas 2022. Ignored.However they have the gall to try and stop another kickstarter robot that promised Christmas 2022 delivery by making a copyright complaint.Digital Dream Labs
Date: 02/08/2023
Hi *****, We do apologize for the delay. Your refund was processed on December 20, 2022 and you were notified via our Support Desk. If you have any questions regarding your refund, please do contact us. Warm regards, Digital Dream LabsReview fromMk M
Date: 11/02/2022
1 starMk M
Date: 11/02/2022
I WISH I could give zero stars. This company is beyond unprofessional. I ordered a Cozmo robot over a year ago. I've been trying to contact customer service with ZERO luck. They just make excuses and take your money. They haven't updated their "product timeline" in months. I believe they're charging people 219 a pop to actually make the stupid robot. This is a scam company and I don't know why they haven't been taken down yet with how many 1 star reviews I see.Digital Dream Labs
Date: 02/08/2023
Hi ********, We do apologize for the delay. Can you please contact support and let us know the email that was used for your order so that we can process your request accordingly. We do not see any orders linking to the email [email protected] or your name ******** Fleigle. If you can contact our support and provide the order number and the email used, we can quickly process your refund. Thank you! Warm regards, Digital Dream LabsReview fromNoah S
Date: 10/22/2022
1 starNoah S
Date: 10/22/2022
I have poured more than $1000 dollars into pre-orders of robots from this company. I'm a patient man given I waited a year with failed ability to meet publicly announced production deadlines and shipping deadlines. The last Straw was when I recieved a faulty pre-order and had been told two of my pre-ordered bots where on the same tracking number. However the tracking showed no part one or part two of shipment. So now I have a $375 dollar Vector Paperweight (It's actually supposed to be a robot) And a robot that no one at the company can tell me where it is. (One Agent told me i didn't order it and the silence began when I provided her with a screenshot of the order). At this point I have been flat out lied to by their team... sold a faulty product and am being ignored by the company when it comes to both the faulty robot and the missing robot. Both were not cheap to purchase. This company shows no empathy for it's customers. I get the impression that once they have your money they no longer care. I think it's about time that I stop doing business with them. Buyer beware.Digital Dream Labs
Date: 02/08/2023
Hi ****, We do sincerely apologize for the delay. Per your request, we refunded your orders #***** and #***** on January 19, 2023. Today (February 8, 2023), we delivered your two Vectors repaired back to you. If you have any other requests or questions, please contact us at ************************.com. Warm regards, Digital Dream Labs
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