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Business Profile

Computer Software

Digital Dream Labs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Reviews

Customer Review Ratings

1

Average of 45 Customer Reviews

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Review Details

  • George G

    Date: 11/15/2023

    I purchased a service for Vector update. This was a gift for my cousin. Vector never worked right. Also, I cannot speak to a live person. I just got a charge (automatic renewal for this) and I don't recall signing on for an automatic renewal for a subscription. I feel that this is a scam.

  • Wendy J

    Date: 10/21/2023

    They have not been up and operational with my product for 3 months now.. told them to cancel my membership cause couldn't even get on their website. Then they canceled my membership and STILL TOOK OUT MY YEARLY PAYMENT.. mad as ****, I want my dam money or my membership turned back on asap.. can't get ANY person to help assist.. all I get is the same dam email from them.. not happy.. want my $80 bucks back now

  • Laura B

    Date: 10/01/2023

    If I could give a 0 I would. This company had me roped in, spending a subscription yearly for this cute little robot. Then It failed. Then again. Now my vector wont update, cannot connect to the internet or server. I was charged in august after already paying in January $80. They stated they would refund me 3 separate times and then they escalated it for a faster refund. Then they disappeared. Still havent gotten a response. I filed a chargeback and dispute with my bank. It was found in my favor and I received my money back. I will never spend money with this company again.

  • Hugo O

    Date: 09/18/2023

    Order # ***** I order the Butter Robot and paid for $147.00 and have received 3 year's worth of excuses as to why this product is still "in development". I understand yes went though a pandemic and there shouldn't be no excuses on holding my money for this long. I reason with them that the credit card I paid for no longer exists because the banks switch. Said he we would refund to the new bank but they've been saying that for over a 9 months. I tired of the waiting request them to send me a check but they can't do that because it has to be original payment method. I'm tired to they're excuses he need to scaming people for their money.

  • CM D

    Date: 09/06/2023

    Purchased Vector back in 2021 with all the accessories costing just over 500 for a Christmas gift. For months, vector hasn't been working due to the DDL app being down. I'm disappointed that in just a short time this has become the most expensive paper weight I have ever had. If DDL and the CEO can't get their act together, they should be required to refund every individual who has purchased this pricey paper weight. It's inexcusable that the company is still advertising and selling these things knowing they will not work. It is pure fraud. DDL is a scam and I would like a full refund for the hard earned money I used to purchase Vector the scam.

  • Isaac G

    Date: 07/26/2023

    I have asked for a refund around March. After multiple emails asking them on any updates, they continue to tell me the same response that they are working in it, with no refund yet. I believe the amount is ******$ I am afraid that I will never get my refund. ****** is a lot of money.

  • Gina F

    Date: 05/16/2023

    I purchased one of their products on November 27, 2021 for $332.06. The item was a preorder scheduled to arrive in 2022. When that date passed, I contacted them about a refund. I have sent numerous messages and always receive a generated response. The phone number is no longer active and I still have not received my refund.

  • Yisehak S

    Date: 05/15/2023

    I pre-ordered Cozmo 2.0 in December 2020 and now May 2023 I have not still received the product. Every time I contact Digital Dream Labs they keep saying it is shipped. My young kid I ordered is turning into a teen now and he would not need it anymore. What a disappointing experience. Never heard of such a scam.

  • Jerome A

    Date: 05/05/2023

    I have the Anki OverDrive and cannot play with it now with my grandson because Digital Dream does not have an app for my Gen 9 iPad.

  • Christine W

    Date: 05/02/2023

    BBB I purchased from Digital Dream Labs, Cozmo 2.0 on January 18, 2022, Order #*****, $366.74 for my grandson who had just finished his Cancer Treatment it was a gift for being so brave. He my Hero!!! This it so devastating to my 8 year old grandson. I have cancelled Cozmo and asked for a refund. They said the would issue a refund. As of today May, 2 2023, I have Emails going back and forth. Now they are not answering or replying back. To make up for the missing Cozmo I was hoping and praying that if I ordered a Vector 2.0 taking another change on delays or never process the order. Vector 2.0 came in a Week. Hopefully you can help me with my Cozmo a Refund? Thank you ****


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