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Business Profile

Computer Software

Digital Dream Labs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Reviews

Customer Review Ratings

1

Average of 45 Customer Reviews

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Review Details

  • Steve S

    Date: 01/05/2025

    I'm only adding on as another consumer who was scammed by this company. I pre-ordered a Cozmo 2.0 Educational Toy Robot back in November 2021. They said it was in development for several years. Then, like others, I did not hear back from them, especially when it was finally released about a year ago. So, please contact your state's Attorney General to file a consumer complaint against this company. Hopefully, the PA lawsuit will force them to repay everyone (plus interest) for the money they stole from us.

  • Suzanne R

    Date: 11/26/2024

    Worst scam possible. I've been trying to work through the device not working since day one. No returns to my emails. No phone number to speak to an individual. I am now trying to get a refund and of course to get that started it is through an email. Absolute silence. Worst product I've ever purchased and for the price that they run, this is unacceptable.

  • Tom P

    Date: 10/15/2024

    Ordered a Nuke Phantom ******************************** contact as to whats going on. Had no trouble taking my money though

  • Austin T

    Date: 09/24/2024

    I keep trying to get a refund and nothing. All my emails just get ignored. It's been years and still nothing...

  • Sue B

    Date: 09/24/2024

    I have been trying to ****** a subscription with this company for a Vector Robot for a year. They do not respond to my emails and have again charged my account for a subscription I requested they can a year ago! Stay away from this company!!!

  • Sonia C

    Date: 09/07/2024

    We ordered in 2022, never received, no refund and they are ignoring our emails

  • Jessica B

    Date: 07/14/2024

    My case is similar to many on here. Pre-ordered Cozmo 2.0 in 2021 for $219.99, order #*****. For a long time we received updates and excuses for delays. As of this year they stopped responding to my emails. I also noticed this month, their website no longer works. I called the number on the business profile here, and it automatically goes to a Pennsylvania voicemail that was never set up. I have requested a full refund with no response. After our experience and much research, I'm assuming this company is fraudulent and we will never receive Cozmo or our money back.

  • Arthur W

    Date: 06/28/2024

    The worst customer service I ever encountered. I emailed Support five times got five case numbers and nothing was ever done so now I have a Vector Robot that doesnt respond to anything for over a year. I need help thank you.***********************

  • Jill B

    Date: 06/07/2024

    I ordered a Cozmo robot in September 2022 and spent $450. It's June 2024, and I still don't have a Cozmo robot. The company used to correspond with me when I asked for updates, but I don't think I've heard anything from them in 2024. Terrible, fraudulent business. I'm out $450 and my daughter never received Cozmo.

  • Jeff S

    Date: 02/27/2024

    Fraudulent and corrupt. This company has stolen almost $400 from us. They completely ignore me. No response from anyone ever. Just flat out stealing. Blatantly criminal.

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