Reviews

This profile includes reviews for Timber Creek Structures's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Timber Creek Structures

  3843 Youngstown Rd SE Warren, OH 44484-2836

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  Timber Creek Structures

  3903 Belmont Avenue Youngstown, OH 44505

Review Details

• Review fromSarah S

  Date: 08/01/2023

  1 star
  Save your money. This place and the brother company is horrible. Treats the employees like garbage. Steals from people and makes fun of their customers who support them. Trash talk people who live in mobile homes even after they have spent money supporting their company. Delivery time is a joke you may get your build in a week or a year. The owner talks to his clients like total trash. Stay away from this company. As far away as possible.

• Review fromDawn S

  Date: 07/27/2023

  1 star
  Zero stars. Worst customer service in all my 69 years. I have no idea how these people are able to continue operating and advertising and deceiving customers. My order for a small 10x12 "gazebo" (it's really a simple rustic pavilion) was placed, and a 50% deposit made, on Weds May 3 2023. I needed it before a July 21 party. They had told me **** weeks, so I wasn't worried. About 8 weeks I began checking on its status more often, getting antsy. Last Monday, July 17, I called, and *****, the woman who spoke with me several times during this process, told me it was "going to the floor," would be built Tuesday, and delivered before Thursday. Weds afternoon when I called, she said it was not finished. I reminded her my party was Friday at 5, and I still had to load equipment into it. She said she apologized for that. My party came and went, no pavilion.This past Wednesday (yesterday) I calmly called and told ************ wanted her to send me photos of my pavilion-in-progress to my e-mail address. She said she would. Not surprisingly, that didn't happen either. So today I have contacted the **** my credit card company, the **** Attorney General's website, and now the BBB. Something truly needs to be done about these people, who seem to be very skilled liars and thieves.

• Review fromJack W

  Date: 07/26/2023

  1 star
  I purchased a shed on May 5th 2023 and I was told it would take 3 to 10 Weeks to get it it's going on 12 they had it scheduled to deliver on 724 of 2023 no call no show And I call them and they blow me off like I never had a delivery Appointment It was paid for UP front all $3000 on 5 5 2023 They are Also a tax fraud company did not charge me taxes since it was cash I have a receipt and a copy of it I wanted delivered or I want my money back by this Friday Also a tax fraud company did not charge me taxes since it was cash I have a receipt and a copy of it I wanted delivered or I want my money back by this Friday Without the -25% for them being in breach of contract

• Review fromMatthew M

  Date: 06/03/2023

  1 star
  I am writing this review to express my extreme dissatisfaction with my experience dealing with TimberCreek Structures. I purchased a shed from them in November 2021 and was given an estimated delivery date of January 31, 2022. However, the shed was delivered more than a month later, on March 15, 2022, already putting a dent in my expectations. The 6x6' front door handles were incredibly difficult to turn, making it a hassle to open and close the shed. Even worse, the right door required a forceful kick at the bottom just to get it to fully close. This is unacceptable considering the shed is still fairly new and under warranty. Frustrated by these issues, I reached out to TimberCreek Structures numerous times, speaking with the same lady who always promised to send someone to address the problems. However, despite my numerous calls, nothing was done to resolve the issues. On one occasion, a repairman even promised to come on a Saturday morning, but he never showed up. I wasted an entire Saturday waiting for him and was unable to contact him after he conveniently turned off his phone. In a last-ditch effort, I decided to email TimberCreek Structures directly. To my dismay, the response I received from the owner was far from satisfactory. He made a dismissive comment about not reading books, which I found highly unprofessional and disrespectful. Instead of acknowledging the legitimate concerns I had raised about the door handles and construction, he chose to argue about the leveling of the shed. I had sought the opinion of professional contractors, who clearly stated that the issue lay with the door handle and construction. However, the owner insisted that he would only send someone if I provided photographic evidence of the leveler on the shed flooring. This response only further highlighted his lack of accountability and disregard for customer satisfaction. In conclusion, I strongly discourage anyone from considering TimberCreek Structures for their shed needs.

• Review fromEric R

  Date: 05/02/2023

  1 star
  Bought a shed on Labor Day 2022 with a leadtime of 6-8 weeks. After 25 weeks and multiple failed calls the shed showed up. The driver forgot to bring the ramp it was supposed to come with so when we called about that we were told they had no trucks coming our way and it would be easier if we just came to get it which is an hour trip each way. When I sent them a ******** message about it they told me they don't have a truck and will see about getting it to me. Then told me to feel free to leave any review I want as that won't help. This company is an absolute joke from the owner all the way down to the women who answer the phone telling you what you want to hear but with no action. Wouldn't trust this company to build me a doghouse.

• Review fromShaun F

  Date: 04/24/2023

  1 star
  We ordered a 10 by 20 shed with porch in August 2022, paid half down. 9 months later and still no shed. Numerous excuses. Something needs done with this Company.

• Review fromMegan K

  Date: 04/23/2023

  1 star
  Ordered a shed July 2022, finally received April 2023 after many phone calls and e-mails being ignored. I had to threaten legal action. Tried to cancel several times, and was told they would keep my $4k deposit (half of the cost). Also demanded final payment in cash only (tax fraud?). Horrible customer service. Worse product. Have to now reinforce the roof on the "Amish built" (yeah right) shed. They have 10 PAGES of scam reports with the Ohio ************************** and have now started a business under an alternative name. DO NOT USE THIS COMPANY FOR ANY REASON. SCAMMERS. THEY TAKE A 50% DEPOSIT AND TAKE SO LONG TO DELIVER THAT THEY HOPE YOU CANCEL WITH NO REFUND.

• Review fromJd L

  Date: 04/20/2023

  1 star
  Ordered a 12x20 basic garage in may 0f 2022. Told delivery would be in july of 2022. Continued excuse and ignored phone calls and messages, they are supposedly bringing it april 21st. I had to make a ******** post with screenshots of the unprofessional message conversations, and file a report with the attorney general, to get them to deliver it then. After finally getting them to say they where delivering it. The owner accused me of threating him on ********, and that people commenting on my post where threatening him, which, niether happened. And then continued to try to bait me, and intimidate me, so that he would deem"the delivery unsafe" so he wouldnt have to deliver it. Lets not also forget, 50% down at the time of ordering the shed. 0 customer service, 0 care about their customer experience, and in my opion, are trying to scam people out of theur down payment. enless you talk to the nice women, she was very pleasent and helpful. The bbb and the attorney general should do something about this, and the fact that i now might have to hire an attorney to fight criminal charges because other peoples comments on my post about how poorly his buissness is run, is ridiculous. The owner is extremely irresponsible. If i had done better research i would not have purchased my buolding here. But the prices where hard to beat. All in all, if you cant get your building, file a report with the attorney general. Youll have it in a week.

• Review fromMichael K

  Date: 04/11/2023

  1 star
  I ordered a 10 x 10 shed beginning of September 22, April 10/ 23 still have not received it called multiple times they keep giving me a run around they sent me a message saying its built and ready for delivery but wont give me a delivery date do not do business with this company

• Review fromTim M

  Date: 04/10/2023

  1 star
  Ordered shed 10/7/2022 paid in full **** dollars today is April 10, 2023 still have not received shed. No return calls. Would not recommend using this company.