Reviews

This profile includes reviews for Timber Creek Structures's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Timber Creek Structures

  3843 Youngstown Rd SE Warren, OH 44484-2836

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  Timber Creek Structures

  3903 Belmont Avenue Youngstown, OH 44505

Review Details

• Review fromJohn F

  Date: 05/09/2024

  1 star
  I ordered a deck from Timber Creek Structures (TCS). The deck was delivered but NOT built to the design specs provided by me and the salesman. The driver told me someone would be out in 2 days to make repairs. Nobody showed up. I called TCS the next week and left a voice mail requesting a service call. Nobody responded. I called again at the end of the week and spoke to the receptionist, *****. As I was explaining the situation, I heard her boss and owner of the company, *******************, say that I was "A PAIN IN THE ***** Then he accused me of lying! This resulted in a 3 way phone conversation with ***, the salesman and myself. The salesman explained the situation identical to what I had said. The receptionist and the salesman apologized for ***'s behavior, however at this point I did not desire to do further business with them and cancelled my order and had the deck returned to TCS. When I called TCS to request a refund of the down payment, they refused. I informed the receptionist that I wish I had researched their reviews prior to doing business with them and she told me that their "F Rating" was irrelevant!

• Review fromBobbie P

  Date: 04/30/2024

  1 star
  Ordered a shed 9/16/2023 paid $3000 cash and was given a delivery of 3-8 weeks. It is now almost 8 months and no shed! Never return calls and if you get ahold of anyone they have to talk to the owner and get back to you but never do. I emailed the owner multiple times. I told him I was filling a complaint with The Attorney General and he laughed and said contact whoever you want have a good day! This company should not be in business! I also told him we want our money back and he said it takes 8-12 weeks but the shed is being delivered this week! Told him I want a date and time and no response! Something needs to be done about this company so other consumers dont get taken advantage of.

• Review fromNeema G

  Date: 04/04/2024

  1 star
  I ordered a shed 8x10 on sep 2023 and I paid full amounts. It been 7 month I still havent received mine shed yet, there was girl who I talked she was keep on making so many excuses she called me on march and said we will deliver your shed on April 1st or 2nd sorry for late delivery so we will give you free ramp so mine wife and I made a plan for our son birthday so I called them on Monday April 1 she said same story I feel so frustrated ?? and also felt so bad my wife got so mad at me even mine cousin got mad at me cause I told to buy from them. They also havent got their shed yet plz we really need your help plz plz plz helps ******* son birthday is coming on April 27 plz Im begging ?? please ?? Thank you ??

• Review fromAntonette M

  Date: 03/30/2024

  1 star
  I paid in full for a shed on October 22, 2023 and have been given the run around ever since. ******** was supposed to be last Wednesday but they told my husband that they didnt have the black tin for the roof. Still waiting. I have had the spot ready since the weekend after we ordered it and were told 3-5 weeks.

• Review fromPerry B

  Date: 02/20/2024

  1 star
  We paid in full for a 12x24 shed. We have been told more then once it would be late on delivery. It has been over a month and we keep getting excuses. I have sent email asking for money back or to have the shed delivered...no answer..this company is a rip off. They need to be arrested. They are stealing a lot of money from people..they are very cocky on the phone when you do talk to the liars...

• Review fromKay C

  Date: 02/09/2024

  1 star
  We had an absolute horrible time with this company! After paying full price up front, we ordered our shed on September 29. The 8x12 shed was supposed to be done in 3-6 weeks. We heard nothing after six weeks. At week 8, I called and the shed had not even been started! They said 2-3 weeks more. After 3 weeks, I called again and they were behind! It was one excuse after another. The truck broke down, were waiting for parts. The manager was supposed to call me.never called. He was always out of the office. We asked for our money back but they were going to keep 50% of it!! They were the ones who broke the contract! Finally our shed was finished and we were set for delivery. Delivery didnt happen and no phone call. I called them. Oh, the truck blew a tire Ill call you back to reschedule. No call. Next day I called 3 times and left a message. Finally, after the 4 MONTH **** our shed was delivered! This company should not be allowed to even be in business, they are horrible to deal with and are not truthful. If they are going to be 4 months making and delivering, they should tell you that up front. VERY frustrating!! I only gave one star rating because they was no option for a ZERO!

• Review fromNick C

  Date: 02/07/2024

  1 star
  I ordered a shed in august of 23, paid full and the shed was a returned repo 10x20 garden ******** was nice so I paid cash on the spot. Was told end of September , sounds good right. I was called after my delivery date that the shed was double sold. Okay I thought thats fine. They offered me a new one for sale price and a different color. I have been calling about every 2 weeks since then. It is now February 7th with no shed. They said end if December youll have it NOTHING. I actually got a date of Jan 8th by the company. NOTHING. Then when I called they said the shed was on the build floor. So they said they would deliver a shed that was then said to being built a week later?! **** ** * **** ******* *** I am going to go through the courts soon.

• Review fromKeith M

  Date: 02/02/2024

  1 star
  They charge half money down to make purchase. Tell you it's going to be 6 weeks for delivery. Three months passes and you still don't have the building. You call, message, etc...but continue to get ignored. Then they block you from making messages and calls. They won't even make it right, and they still have the $800 that was paid on it. Scammers is the vibe I get.

• Review fromLauren R

  Date: 01/09/2024

  1 star
  This company is AWFUL, ATROCIOUS, and will not be in businesses long! DO NOT use them! Run as fast as you can. They don't answer questions, return phone calls, or keep their word! The owner, don't get me started on him!! There's a special place for people like him! Complete POS!! Take your money to a company who actually appreciates your business! Ordered a shed on July 15th 2023 still don't have it! Called multiple times and no answer as to when we will have it! Paid full in cash $3000! Our attorney sent a letter and spoke with that POS today and supposedly we'll have it by the end of the week!! We'll see, hey if not I'll see you on small claims court!

• Review fromWilliam G

  Date: 11/26/2023

  1 star
  After 6 months of dealing with a belligerent owner in ******************* and an office staff the lies to you I used an attorney and got my shed in 1 week.. Thats a shame because the price and shed are both very good and the delivery person was top notch.Im surprised a class action law suit has not been started. If your 66 or older the penalties against them for fraud are substantial.