Reviews

Review Details

• Review fromBreanna H

  Date: 09/28/2023

  1 star
  Stopped working, I’ve asked for them to disconnect it and they are still racking up charges even three months after they shut it off. I’ve asked them to come get their equipment and they won’t.

• Review fromMark P

  Date: 09/18/2023

  4 stars
  Mercury has given me really good experiences every time i've talked with them. this last time I had a couple questions and needed help with some billing and the representative Aaron was a joy to work with. he was kind and helpful and was able to help with my billing issue and explain clearly the answers to me questions.

• Review fromSandra B

  Date: 09/14/2023

  5 stars
  I have had Mercury Wireless for several years. When it was first installed I had problems. Customer service was always excellent. Once they sent a tech out problems were resolved. It is very seldom that I have problems since I got their router. I had a problem today with upload speed being almost zero. I called Mercury and talked with a Dave. He was nice and got the problem resolved.

• Review fromWilliam T

  Date: 09/10/2023

  1 star
  Very slow internet and stops working a lot! It seams they are getting worse.

• Review fromTyler T

  Date: 09/06/2023

  1 star
  Don’t use Mercury Broadband if you can avoid it They have subpar service quality and their customer service and contracts are terrible. After multiple technical support tickets with no gains in service performance, our family decided to switch to T-Mobile home internet. We’re so glad we did. Not only do they have a better price with no contracts or hidden fees at all, they also have a more reliable and faster connection where we live. More specifically, we cancelled and returned our equipment a few months early due to this and were assured that would be fine by customer support. Imagine our surprise when we found an expensive early contract cancellation fee in the mail. This in spite of the fact that we were credited our last month of service because Mercury admitted they had a lot of consistent outages that month. After calling to dispute this charge and getting nowhere, we have filed a report with the Better Business Bureau and will be contacting the Attorney General’s office to file a formal complaint regarding this deceitful and likely illegal business practice. This is as anti-consumer as it gets folks. Locked into a contract that even when service is not available and by cancelling and choosing a competitor results in an early contract termination fine that they refuse to waive. Get T-Mobile or Verizon or whomever else offers decent service in your area. This company is not doing business in an ethical manner and you should take your money elsewhere like we have.

• Review fromSharon C

  Date: 08/23/2023

  1 star
  This company has horrible customer service with rude condescending people. I set up my account as autopay from the very beginning. Every month I have to call in because I get an email stating my payment is late. If I call, they reassure me that it's taken care of. If I don't call, they send more emails stating that my service is about to be shut down. When I call, they assure me that its taken care of. Now they have started charging late fees and saying its my fault somehow. The last 3 phone calls have been extremely rude condescending billing department that refuses to consider that something is wrong on their end and will not reimburse the late fees.

• Review fromKati S

  Date: 08/11/2023

  5 stars
  We had a simple technical issue to resolve and Aaron helped us straight away and was very engaging while we waited for the equipment to reset. Sometimes you can call a companies customer support and it feels like you are speaking to a door knob. But Aaron was sociable AND helpful! Thank you!!!

• Review fromDennis B

  Date: 08/01/2023

  1 star
  This is the worst Internet service I have ever used. It was installed July 18 2023, this is August 1 2023. It has been 2 weeks and I have never had a consistent connection or when connected anywhere close to the advertised speeds. My main use for the service is to stream TV, at best all I can do is check email. When the TV connects the connection last only a few minutes and I loose the connection. I have called support everyday. They told me when installed the tower providing my service was experiencing issues, having problems since July 14th. I call daily relating my service is still not providing a solid connection or running advertised speeds. They told me the tower equipment needed to be rebooted, power cycled, which took 3 days to complete from what I was told. Then the tower went down completely and I was told they were going to change the equipment on the tower. The order, ticket, was entered into their system on Saturday July 29th. I was not able to reconnect till Tuesday morning, August 1. Now I am back to the same slow speeds. Speeds typically from .0.5 mbps to 28mbps download and 0.1 - 7.3mbps uploads. I signed up for 75mbps download and 10mbps uploads. The technician told me since my equipment was installed in the rain it might be an issue with connections and speed. Tech support, including the network team insist there is a problem with the tower servicing my area. They have also told me there are only 12 customers in this area connected to this tower. So bandwith should not be an issue, evidently 12 customers isn't enough for them to worry about fixing issues in a timely manner. I would advise not to try this service if you have any other options or need more than occasionally checking email. Calling daily on most days they have a pre-recorded message of outages they are experiencing. My area was listed once but has had problems now for over 2 weeks.

• Review fromAnon A

  Date: 06/30/2023

  1 star
  I'm surprised this company still exists. They should be shut down for false advertising. All their 5-star reviews on Google are fake. We paid $50/month for 10 mbps and only got 0.1 - 0.5 mbps. The owners (Garrett & Blake W******) are incompetent p****s with no real IT/business skills. Feel free to file a lawsuit against them.

• Review fromDaniel M

  Date: 06/27/2023

  1 star
  Horrible Business! Company upgrades, expands to outer lying areas of Shawnee County. I live within one mile, can see the tower from my house. No internet! But I have paid my bill for the last two months. The problem is lying! I had been a customer from 2008. Not anymore! They stated I wasn't receiving signal because I had old equipment. But when service tech left on June 4th,2023. That was the best my service ever worked. June 7th, 2023, no internet. Wow. They use a word call throttling. Which means they control how much signal you receive, without you knowing it! Report them to the BBB. Or better yet file it with small claims asking for the return of you're money. Maybe we all should start a class action against Mercury Wireless!