Reviews

Review Details

• Review fromJohn M

  Date: 06/14/2023

  3 stars
  April 2023 was told out system would not longer work and that I should upgrade to the new LTE system that would provide up to 75 mps which would have been much better than what I previously had. New LTE system was installed which consisted of new receiver new router and new power cord. Day of install signal constantly comes and goes. When it stays connected speed test shows barely receiving 2-4 mps. I've made several calls keeping my composure knowing that the person on the other end can do only so much explaining the situation only to be told to unplug and plug back in. I've done this so many times my outlet is getting mad. Customer service continues to say tower maintenance, funny thing is I can see the tower from my living room and live a mile away from it. Never have I seen anyone doing maintenance on it. I've inquired about the billing only to hear crickets or my favorite nothing I can do. When I ask who handles billing questions response is oh we don't have a billing department we handle it in customer service...hmmm. I've had to switch all my devices to my cellphone wifi and continue to be charged by Mercury Wireless. I can't cancel since they are the only circus in town where I live plus I've been with this company before they were called Mercury. Would just like to have a continuous decent signal and an adjustment on my bill for what I'm not getting.

• Review fromAshleigh H

  Date: 05/05/2023

  1 star
  THIS IS HORRIBLE SERVICE. They offer internet speeds that don’t exist but yet you pay for a “service” that doesn’t exist. Internet is constantly dropping and rarely ever works. Such a freaking joke and no one should ever use this internet company. This is literally the only choice we have while we wait for starlight service to be available on our area. We have wasted so much money with this provider and the technician that comes to attempt to fix our problems have told us multiple times that they have oversold our tower giving us shitty service. Today when we called again about lack of service, we were told that someone could come for a site inspection on the 26th…..21 days from now when we need our internet to do our jobs and our children’s schooling. You should be ashamed and embarrassed of how your company is scamming people out of so much money because we literally have no other option. What a f+#%*!g joke of a company you are. Horrible speeds or should I say lack of speed at all…..most speed tests are below 1…..yes we have pulled a 0.04 and they call and offer a $*/month discount. Again, what a joke and this is really all you can do to resolve the problem?!?! How about you don’t sell a product you can’t stand behind. Don’t reply back to this post and tell us to call customer service unless you are actually going to resolve the issue.

• Review fromThomi C

  Date: 05/04/2023

  5 stars
  Service just got to our area and I couldn't more thrilled!!!! I have been in customer service for almost 30 years so my bar for receiving great customer service is set very high! From my first phone call to the techs (James and Camden) to the following up call from customer service (Amber) I am very pleased! I am looking forward to finally having a reliable service in my rural area! Hoping that one day we will be blessed fiber optics!!! HINT HINT!!! :-)

• Review fromMichael F

  Date: 04/29/2023

  5 stars
  I live in rural Indiana and suffered through very bad experiences trying to get high speed internet service. Fxxxxxxx wouldn't bother establishing a cable connection ("you are 175 yds away from a connection, we have to trench a road"). I then established service with Hxxxxxxxxx satellite internet. It was better than nothing but also expensive, slow and required purchase of additional bandwidth multiple times per month. My cell phone network was faster. I then heard about Mercury. I found that nearby homes were using Mercury and pleased with the service. I contacted Tyla B**** at Mercury and established service. The installation was fast and the technician was competent, fast and helpful. Service is great. It is dependable, has unlimited bandwidth, high speed and less expensive than my previous service. I recommend Mercury without reservation.

• Review fromRobert G

  Date: 04/07/2023

  1 star

  Robert G

  Date: 04/07/2023

  I would put ZERO stars if I could! THIS IS AN ABSOLUTE HORRIBLE SERVICE! We have had them for over 10 years because we have no other options. The apparently know this and don't care to offer any kind of help! We have been through the ringer with them. Horrible SPEEDS and promises to give us credits on our account. As we were going through paperwork we realized they raised our rates from 89.95 a month to 109.95 for months. When we called to talk to them about it they said it was because we dropped our contract. We didn't have a contract because for many months the speed was so slow they didn't know if they were even going to be able to offer us any service! If you have ANY OTHER OPTION for internet service definitely DO NOT USE THIS SERVICE!!!!!! They do not offer any kind of help or support in matters.
  

  Mercury Broadband

  Date: 04/12/2023

  We are sorry for any inconvenience we may have caused. Kindly let us know how we can assist you. You can contact our Customer Support line at 1-800-354-4915 and ask to speak to the Customer Service Manager.

• Review fromJames J

  Date: 03/07/2023

  5 stars
  Aaron was a great help with my internet problems Thanks

• Review fromSid H

  Date: 01/12/2023

  5 stars
  I've had nothing but good customer support from this service. Hey Miss Brie went above and beyond to try and get me back into my account. 5/7 do recommend

• Review fromChelsie G

  Date: 01/04/2023

  1 star
  HORRIBLE COMPANY!! I've had their service since 2018 and it was good for the first few years. I work remotely and my service was out constantly. They told me the only way it would work without the constant problems would be to upgrade to LTE and I would also have to sign a 2 year agreement for them to upgrade the equipment. That was the only option given. LTE was even worse than before and when I would call customer service they were no help and offered no options on getting it up and working. I was finally able to get ******** and called to cancel and told them I should not be held in a contract when they did not provide the service they promised. My internet was out at least 7-8 times a day!!! The manager I talked to at Mercury ********** saying I only called 2 times all year to report it was out and that there was no way she was waving my cancellation fee. I told her I could show her my phone records of all the times I called and she told me it didn't matter she wasn't waving it when they only have record I called twice. ************* I've called more than 2 times in one day on many occasions! She said I should have been calling all day long everyday when it was out. Not a good option when they obviously aren't documenting the calls and don't' help when you do call. To say the least stay away from them!

• Review fromDebra H

  Date: 12/13/2022

  1 star
  ******************* I've been with them 3years due for upgrade its been 4weeks still no upgrade half time no service paying 89.95 they get their money I don't get upgrade

• Review fromElizabeth D

  Date: 11/16/2022

  2 stars
  I have had Mercury Broadband internet for going on 7 years. It has worked decently until about 2 weeks ago. One day it just stopped working. We were told there is nothing they can do because the tower we are connected to hasn't been upgraded to the new system yet, and our equipment is old and outdated causing interference with other surrounding towers. They can't replace our equipment we are told because it still wouldn't work. There has been no follow up by the company other than me calling in repeatedly and only to be told I'm sorry theres nothing they can do, and them issuing small credits to my account for the inconvenience. Meanwhile I'm still paying for a service that I cannot use working from home. Went from having the ability to stream **** and *******, to not even being able to connect through wifi at all with upload speeds of .01mbps. $60/month for something that is unusable with no other options at all. Terrible customer service for those on the higher end at Mercury to not try to keep longstanding customers, instead are focused solely on getting new customers.