Reviews

Review Details

• Review fromWayne G

  Date: 02/23/2025

  1 star
  Mercury is a terrible company. My internet has gone out 10 times today and it's only 330 lol. Not to mention customer service never apologizes. Can't wait to leave this company

• Review fromSinatra B

  Date: 07/27/2024

  1 star
  Poor service & over priced. Problems with speed and connection since day one of service. I paid $99 a month for 150mbps. Repeated calls in and several unsuccessful or temporary fixes from their team. Ultimately culminated in three weeks of calling every few days to get slow speeds (10mbps - 30mbps) and regular disconnections in the middle of the day and night resolved once and for all. After hearing "It's definitely a network issue" over and over, then "oh the network team reported the issue as resolved". Finally ended the service and this company didn't have the decency to waive the disconnect fees to make up for failing to deliver on what was promised. Apparently I needed to and I quote "call in to complain for 3 months straight, every week". So I didn't qualify for the fee to be waived. Find another company if you need internet.

• Review fromJay W

  Date: 06/28/2024

  1 star
  In Franklin County Kansas, I had a horrible experience! Complaining about my service they kept sending text out to check the tower. One honest tech told me I was not getting what I was paying for.! So I called in to lower my payment and they would not allow me to do so until they sent a tech out to check the tower that happened three times the same result three times and they still charge me $105 a month! Kwik com had just put fiber in our area and wanted to have that tested out! When I called back to mercury, tell them that fiber was faster and I was disappointed. They didn’t let me drop two the $50 plan. The customer service rep told me he would work with his manager on trying to get the $200 wave since I’ve had horrible service my entire 21 months with them! Really disappointed in their lies over the phone and not complying to what they say! If you live in Franklin County, get rid of Mercury broadband and go with kwik com!!! My neighbor and I are super pleased with the results were getting through our fast Internet now and there’s no contract!!!

• Review fromAlexis C

  Date: 06/20/2024

  1 star
  Horrible Experience! We have had this service for about 18 months. I solely work from home and have been without internet days/weeks at a time before they can send someone out to address the issue. Over this 18-month period, we have called for service issues at least twice a month if not more and had multiple Tech's out. They have replaced the router 3 times and the radio box twice. They have moved the radio multiple times and this last time decided to put in on a metal pole in the yard. The first time the radio was replaced it was stated by the technician that they have a lot of problems with them. The second time it was replaced nothing was said to us directly about any lightening or lightening damage or that they had to replace the radio because of lightening damage, or that we would be responsible for that cost. However, I was sent a bill the following month for $416.48, our monthly bills is $99. When I called to question this charge and why I was responsible for this cost this time they tried to tell me that the technician left notes stating there was lightening damage to the ground, wire, pole and radio. This is 100% not factual. My husband was here with him and watched him the entire time. He did not replace anything but the radio box. My husband is also an electrician and knows lightening damage when he sees it. The fact that power box and pool pump are less than 3 feet away as well and there are no issues. When I contacted the supervisor and asked to be refunded, Sierra was the most unprofessional and rude person I have EVER encountered at the company. Not only was she not willing to make things right, provide proof of lightening damage by picture or refund my account, she also refused to send me onto her supervisor. I would not recommend this company to ANYONE.

• Review fromThomas B

  Date: 05/14/2024

  5 stars
  On Monday, My 13, 2024 on Gibbons Rd in Grant Township, St Clair County, MI I had a very pleasant experience with two of your installers. Juan and his partner, whose name I do not know, but who was a soft spoken southern gentleman who was buit like a linebacker, did a very clean, professional install from the road to my house, of fiber optic cable. They accidentally cut my invisable fence line, which we discussed, but I figured I could just fix it on my own, so I sent them on their way. When I attempted to fix the line I was unable to locate it. The next day I called to ask if someone could come back at some point and assist me in locating the wire. It was incridable, but within a half hour of my phone call Juan and his partner were at my door letting me know they were going to repair my invisable fence. They did repair it within 15 minutes, very beautifully with no damage to my lawn. When the repair was completed they insisted on testing the fence line to be sure everything was ok. They did such a good job and so quickly. They were so courteous and very concerned that I was completely satisfied with all the work done. This is customer service at such a level that I have not experienced in a long time. Their competency and genuine care for quality work was very impressive. Both of these men should receive a special commendation for the excellent face they put on Mercury Broadband.

• Review fromBridgette M

  Date: 04/25/2024

  1 star
  Horrible customer service. Service never worked but they still sent us an early termination fee.

• Review fromWill N

  Date: 04/09/2024

  5 stars
  Dena was very polite and professional! She is helping me with my billing issue.

• Review fromSam M

  Date: 04/05/2024

  5 stars
  Have been customer since 2011. Have had some problems off and on through the years, but staff has been very good in helping to resolve them. Spoke with Dena today and she handled every thing quickly and was a delight to speak with.

• Review fromRandy C

  Date: 04/05/2024

  5 stars
  Tech support was helpful and friendly, Found the issue quickly and set a date to fix it. It was very easy and fast. Great job!

• Review fromCarla B

  Date: 03/07/2024

  1 star
  Horrible experience! We signed a 24 month contract. They charged for 25 months, then when I called and talked to them, they realized it was a mistake and refunded me. Then, someone else in the company decided it wasn't a mistake even though I showed them our contract had clearly ended. We were charged over 2 years of late fees and ended up having to pay after talking to numerous people that claimed they were going to help.