Reviews

This profile includes reviews for Verizon Connect's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Verizon Connect

  1600 Golf Rd #800 Rolling Meadows, IL 60008

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  Verizon Connect

  1701 Golf Rd Tower 2, Suite 100 Rolling Meadows, IL 60008

Review Details

• Review fromGregory M

  Date: 03/30/2023

  1 star
  I have been trying to return my product since 09/14/2022. I have called multiple times just for Verizon to say they created a request. Today 03/30/2023 Verizon pulled $800 out of my account for their services and are informing me that it will take 3 months for them to process the cancellation request. This is the same response I got when I cancelled it back In September. My next step is requesting DOT to investigate and remove them from the Authorized ELD list.

• Review fromNina Z

  Date: 03/30/2023

  1 star
  Signed up and it was all lies. Now they wont let me cancel either. Beware!! Do not sign a contract with them!!!

• Review fromJames M

  Date: 03/24/2023

  1 star
  Their product isn't bad. Fleet tracking and ELD products work fine. The issue is with customer service...which seems to be non-existent. My Customer Success Manager will not respond to e-mails and is never available when I call in to the support line. They will simply create a new case number each time I attempt contact. I attempted to schedule installation of their updated 4G equipment, but was told for over 6 months that my contract was not entered into their database. Finally, the 3G equipment quit working, but billing continued. The 4G equipment was finally installed a year after I initiated contact for the installation. I have sent numerous e-mails with zero response. You would think that the parent company "Verizon" would step in and do anything to avoid this company tarnishing their reputation. I can't get a response from calls or e-mails, but don't let me be 10 days late paying their bill. It seems their accounts receivable department is the only one that accepts and makes phone calls. They will auto-renew your contract, locking you in for another 3 years, then try to bill you an early termination fee if you want out of your contract. They're dishonest and disreputable. Worst decision I ever made.

• Review fromDonnie T

  Date: 03/23/2023

  1 star
  I have been charged and for multiple devices and I keep getting new case numbers and different people for the last 10 months to no resolution of fixing my account and my eld device is shut off because I refuse to keep waiting on credits to my account just fix my account I have 1 device and still being charged for 2 . It doesn't take a year to remove something that never shipped and im only 1 person with one device smh this is ridiculous. Fix my account.

• Review fromAllison B

  Date: 03/15/2023

  1 star
  My story is like the rest. They refuse to cancel my account for products I never seen, touched or reviewed. We are over 2k in payments they took out now 1k in debt woth collections because I took my card off. Left a dozen emails and called every department to hear my voice. I'm frustrated. Do not go with this company at all. They are lazy and do not do their job. I am talking with a lawyer to get my money back. If I could give 0 stars I would.

• Review fromDenise F

  Date: 02/22/2023

  1 star
  DO NOT USE THIS COMPANY - THEY ARE A FRAUD - CUSTOMER SERVICE IS NOT who they say they are. The products sent are old and non-usable. They sent the wrong product and won't send the new ones. The sales people are no longer there and can not get a hold of any one. This used to be Reveal - but since they changed to Verizon Connect it is a fraud of a company. They should be investigated and put in jail. They get a Negative Star - I'm out money and have products that don't work. STAY AWAY!

• Review fromRenee D

  Date: 02/20/2023

  1 star
  If I could give zero stars, I would. My story is the exact same as the reviews below--dozens of phone calls and over 30 emails for being bill for cameras I NEVER received. They now have sent me a $10k bill for all the bills over the last year I have refused to pay AND early termination fees. I don't know about the rest of the reviewers, but I am a VERY small company (5 employees). The way Verizon just bull dozes over little companies is horrific. They definitely are the proverbial bully in the school yard.

• Review fromAustin H

  Date: 02/20/2023

  1 star
  This company refuses to close my account after multiple calls. I have attempted to contact my "account manager" over 15X via email and no response. I have closed my bank account and opened a new one to prevent further fraudulent transactions. The service they provided was not what was advertised or described upon purchase so it has no benefit for my business. I am appalled at the service and the customer service. Considering legal action against them at this point.

• Review fromJohan S

  Date: 02/17/2023

  1 star
  Verizon Connect Fleet (formerly Fleetmatics) I I called this company to contract a service, they started charging me . They agreed to come to connect it , 2 months later and without connection, I called to find out when they would connect the service, they said we are going to do it , 1 month later we continued the same without service but they took out the monthly fee, we decided to call and cancel it 10 months later they continued to make the charges on my account, I called to tell them to please stop the charges and return the money to us since they had never installed the service for me, they replied that they would but nothing. Now they sent me to collection for $1202.85, they never returned me more than $800.00 that they took from my account and all of this for a service that they never gave me.

• Review fromBrad S

  Date: 02/08/2023

  1 star
  I have never dealt with a more incompetent company. I tried to add a camera to our fleet in June of 2021 and finally got a camera shipped in the end of August. This camera is still sitting on the shelf as they never installed it even after multiple attempts to get it scheduled. August 2022 tried to add four more cameras plus the one that never was installed and after a couple of months I quit trying. I noticed today that we have been getting charged for 8 cameras (ordered 5)since August that were never shipped. Called today and they said that they will adjust the contract and get the delivery and installation scheduled. Well after talking to two different representatives I was transferred to a third for scheduling and the call was dropped. Stay away from this company!!!!