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Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Reviews

This profile includes reviews for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

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Boost Mobile has 262 locations, listed below.

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    Customer Review Ratings

    1.08

    Average of 872 Customer Reviews

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    Review Details

    • dusty s

      Date: 10/12/2024

      Friday August 23rd 2024 -$132 tvfcu account Sunday August 25th 2024 -$136 tvfcu account used at boost in *************** ga because i had no service and told my card was declined on the 23rd. Monday August 26th 2024 another $132 from my truist account. ,I was told my card transactions were all declined however one went through at ****** and one went through at tvfcu. They didnt post until Monday after I went into a local boost and made a payment with the same tvfcu account. i have proof from both checking and a paper receipt as well as checking for the local store. Yesterday October 11th 2024 boost turned my phones off after the first refund to my checking account claiming they have not received payment for August. I tood them my banks and I can see clearly that their were 3 payments made. I asked where i could send this information to get it fixed. I was informed by 3 different **** including a resolutions manager that there was nowhere to send the proof and I needed to PAY MY BILLS. I am absolutely livid considering the very first drafted payment went through in August, I processed anouther card that went through as well and went to a store. I was unable to use my accounts for days until the banks he;lped me. I am running a business with no phones for the second time in two months. UNACCEPTABLE!!!!

    • Jieun L

      Date: 10/11/2024

      I am trying to unlock my device but they kept saying they would do it later. Sick and tired of it.

    • Brad W

      Date: 10/05/2024

      Boost is just the WORST customer service imaginable. I have tried repeatedly to use my phone internationally. It won't let me use an eSIM, and when I try to add Global Roaming it has not menu item to let me do so - in spite of directions telling me to do so! The number to call for further support has NO ONE available EVER. Completely infuriating, to be honest.

    • Denise C

      Date: 10/03/2024

      I just called Boost mobile they told me to press one for English. I did. I got **** who didnt speak English. She tried to get information from me, but I asked persistently to speak with someone who speaks English. Transferred to ****** ****** who also didnt speak English I AM like Wait a minute Hi he come on the phone. Hi, how can I help you Wait a minute ****** I just asked to speak with someone that speak English. I understand maam He keeps talking NO Obviously, you dont Well, I have to Information to open account Im not gonna keep on saying what did you say or I didnt understand that I want to speak with someone who speaks English please thank you he call his supervisor. with his supervisor on the phone for about 15 minutes. waiting why the supervisor got on the phone his name is ***** and he speaks English very fluently, you couldve knocked me over with a feather.i had to laugh out loud So because Icould understand the words coming out of his mouth, as we proceeded He said youre doing a good job. I said you too. only to find out in order to get my personal records or information about my phone number. I would have to get a lawyer to request a release.or Get a subpoena To have my personal information released to me, but I just gave you my personal information over the phone,Yes but it sensitive information and we cant release that. I said and I am that sensitive.person sometimes Not right now though Im very frustrated because this Dont sound right what your telling me well, Im very sorry. Is there anything else I can do? No, our conversations are done. I dont think its right to do this to the consumers or the people on the other end of this phone trying to understand what Im saying And he said they have offices located all over the world But there doesnt seem to be a lot of English speaking employees there at that location If theyre experiencing this from your companies, this is not good

    • Tina P

      Date: 10/02/2024

      I have been a loyal customer for over 10 years and now in order to change from a family plan to an individual plan they are making me change my phone number. There should be no reason to change the phone number just to save money on a different plan. I do not have family plan anymore because my children have grown up and want to pay their own but they want to keep their numbers and I would also like to keep my number because I've had it for 10 years. They really need to look into this so when you're changing your plan because your family has now grown up should still be a way to keep your original number because the children have memorized that number. I'm trying to contact everybody to let them know you changed your number when it's been the same number for 10 years is ridiculous. I was told I can switch to a different carrier till that contract runs out and then switch back to boost and during those switches I will be able to keep my same phone number. There should be no reason switching plans inside a carrier should make you replace your phone number.

    • Genevieve C

      Date: 09/30/2024

      I bought an iPhone 12 online from Boost for 239.89?on Sept **** was supposedly a good deal because I have been a customer for 8 years. The money was taken out right away and they say the phone was sent, but I never got it. It has a *** tracking number, saying it made it to ******, NC on the 7th, but never went any farther. I called Boost many times, but they blame it on ***, who finally told me ( after driving to their hub 20 miles away) that it was held for *************************************** gave me my money back, and then Boost cut off my phone until I paid it again. No phone, out ******. Cant understand the ***, and the supervisors say the same thing as the others. Nothing they can do. They say I have to file a claim with ***, but the sender ( Boost) is the one thats supposed to do that. Im plotting the best legal action to take next.Might notify our Attorney General, also take it to the TV news.Whatever legal resources I can find.HORRIBLE EXPERIENCE!!!!

    • ShaunaMarie W

      Date: 09/30/2024

      VERYYYY UPSET WITH THIS SERVICE!!!! SINCE 26 AUGUST 2024 *** CALLED, LEFT MULTIPLE MESSAGES WITH **** TO HAVE A MANAGER CALL. I HAVE MULTIPLE TICKETS TO ADVANCED TECH SUPPORT AND NOT ONCE HAVE I RECEIVED ANY CALL BACK OR RESOLUTION TO OUR PROBLEM!!!!! ABSOLUTELY RIDICULOUS!!!

    • Shayla C

      Date: 09/28/2024

      Boost took my money given in hopes to receive a new phone but instead was told they can not be helpful with delivery and had no control over better delivery options. The next day the phone was sent back to them . They refuse to provide me with a cancellation receipt. They are trying to make me wait 3 weeks for a cancellation refund and email but are stating it is cancelled and I dont have a line but then say I do have an account. How do I have an account if you cancelled it ? They want me to order another phone and pay again and then I can get a delivery and I will have to just wait for my refund . After asking for some type of evidence my account was cancelled and order was cancelled they told me they cant provide and wont provide it .

    • Brian S

      Date: 09/27/2024

      Not a ethical business. Outsourced and conniving. Save your money a different way. It's not worth the hassle.

    • Dheraj B

      Date: 09/24/2024

      They have outsourced their customer support to a company in the ********** but this is not the bad part, the bad part is that the agents that are on the team there do NOT understand anything you say. They will not understand the issue themselves, they will not transfer to a supervisor, they will not transfer you to an agent in the **, the only thing they will do is put you on long holds and ask stupid questions again and again and then put you back on hold. I was on call with their agent for 30 mins last night to cancel the plan that I bought the same evening. That agent said it is cancelled and I am all set for a refund but this morning I got an email saying that my order has been shipped and is on it's way. I called again and the agent this time didn't understand my problem at all, kept asking stupid questions and did not transfer me to someone who could understand me. I wasted my whole lunch break at work on this and I was on hold for 30 mins so I had to disconnect. I am just gonna call my credit card company and chargeback because Boost is absolutely pathetic.

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