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Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Reviews

This profile includes reviews for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

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Boost Mobile has 262 locations, listed below.

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    Customer Review Ratings

    1.08

    Average of 872 Customer Reviews

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    Review Details

    • Kim D

      Date: 10/31/2024

      This company is the worst company I have ever dealt with. I purchased a phone on September 8. And as of November 1. I still have not got a working service! I have at the least 60 plus hours on the phone with this company. Only to be told lie after lie. Promise after promise. And then to top it off. Then send me a bill for my none working phone. So I finally tell them I am done with this c*** And told them I no longer wanted to wait another 2 months to get my phone working. And they told me that they would send a return label. I get message. Go to send it out. Only to find out they never have not given a tracking number. Again I have to call and play their stupid games again. This company had no clue what they are doing. I can tell you. If you buy a ohms online. ******. It could be months before you have a working phone. Or service. And be prepared to spend hours on the phone trying to find a person that knows what they are doing..WORST COMPANY I HAVE EVER DEALT WITH ONLINE!

    • Andre R

      Date: 10/27/2024

      BOOST MOBILE IS ABSOLUTELY TERRIBLE I got approved iPhone 16 pro max on yesterday when its time to pay the 84$ on the bank card they coming up with something BS and they run my social Security number 7x times they took 14$ from my wife bank card on yesterday for simcard

    • Hazel M

      Date: 10/27/2024

      I moved from Metro by T-Mobile to boost now whenever she transferred my everything I've got two phones with the same number and nothing works right I don't get notifications for my emails very few for my text I called one of the stores and got to run around

    • Bryan M

      Date: 10/24/2024

      I have not had consistent service since August 2024. **************** stated it would be a month before everything would be fixed. Today is October 24, 2024. Can not get a sufficient answer as to why I am not getting service for most of the day.

    • Winston R

      Date: 10/23/2024

      boost mobile failed to pay me for my iPhone 15 i sent to them as a trade in agreement, it has been tow months since they reserved my device and i still haven't gotten payed and according to the website i should have gotten paied no later than tow weeks after they receive the device, well its been a tow month battle sending emails and makinmg phone calls back and forth and still haven't been able to resolve the matter.

    • Heather B

      Date: 10/20/2024

      I have been a costumer of boost for almost 20 years. We finally decided to buy a new phone after 4 years. My boyfriend went online and found the deal where you buy the new phone you get a year of service for free and at the new price of $25 a month. All we wanted to do was to keep our previous phone number and transfer it to the new phone. The attendant said that she couldn't do that. The plan/deal is only for a new line/activation but this is not stated anywhere in the advertisement.. We exclaimed that this was no problem and that they could refund the difference that we paid for the free year plan. She said no that a refund would not be an option. We were expected to send the phone back that we just activated, and be without a phone until another phone was exchanged. I am expected to be without a phone for who knows how long and lose all of my personal things on it because we already trashed the old phone is completely unnecessary. She then said that the refund would take however many days to process once they actually receive the phone assuming we did not want a replacement. I would also have to pay the return shipping. I was expected to go purchase the same phone again either online or in store if we could find it, also pay my plan, so it wasn't canceled. All of this while I just wait until my return magically appears with NO PHONE. I don't have the money, time, recourses or anticipation to do that because I shouldn't have to all that.Needless to say, we should only be charged for the phone and refunded for the extra that was charged. This is a spit in our face as loyal customers. It was a simple situation that should have been resolved with my refund for the service that was to be included. We weren't trying to steal the phone or get anything for free. We just wanted what we paid for. As a company, they took my money and did not honor the contract. I'm just looking for some support and help getting our money back.

    • Harley D

      Date: 10/17/2024

      I ordered a phone online from them in July and it is October and have yet to see this phone and they refuse to give me my money back or a new product they keep giving me the run around between them and ***

    • Maria D

      Date: 10/17/2024

      Guy who works at Chico ca store is registered *** offender

    • Leonardo C

      Date: 10/13/2024

      Greetings, I purchased a ******* phone from Boost Mobile on 6/27/24. On 7/28th the phone crashed/completely stopped working. I contacted Boost Mobile/Tech Support; they were unable to assist in resolving the issue, & referred me to *******. I contacted ******* on 7/28th & Tech Support was unable to assist in resolving the issue as well.I contacted Boost Mobile again & although the phone stopped working 1 day past the Warranty, they eventually informed me they would make an exception since it was only 1 day past. Fast forward, Boost has been giving me the 'run around' ever since - Informing me the issue was being resolved, the issue was bumped up to an 'Escalation ****** and lastly that a new phone was shipped. To date I have NOT received a new phone!(The only reason I rated Boost w/ 2 stars is because they are our Service Provider)Kindly Assist!Sincerely,***** *.

    • dusty s

      Date: 10/12/2024

      Friday August 23rd 2024 -$132 tvfcu account Sunday August 25th 2024 -$136 tvfcu account used at boost in *************** ga because i had no service and told my card was declined on the 23rd. Monday August 26th 2024 another $132 from my truist account. ,I was told my card transactions were all declined however one went through at ****** and one went through at tvfcu. They didnt post until Monday after I went into a local boost and made a payment with the same tvfcu account. i have proof from both checking and a paper receipt as well as checking for the local store. Yesterday October 11th 2024 boost turned my phones off after the first refund to my checking account claiming they have not received payment for August. I tood them my banks and I can see clearly that their were 3 payments made. I asked where i could send this information to get it fixed. I was informed by 3 different **** including a resolutions manager that there was nowhere to send the proof and I needed to PAY MY BILLS. I am absolutely livid considering the very first drafted payment went through in August, I processed anouther card that went through as well and went to a store. I was unable to use my accounts for days until the banks he;lped me. I am running a business with no phones for the second time in two months. UNACCEPTABLE!!!!

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