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Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Reviews

This profile includes reviews for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

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Boost Mobile has 262 locations, listed below.

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    Customer Review Ratings

    1.08

    Average of 872 Customer Reviews

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    Review Details

    • Mona B

      Date: 12/05/2024

      I informed them I no longer keeping them as my cell phone carrier. They have made unauthorized charges.

    • hannah s

      Date: 11/30/2024

      My current plan with Boost Mobile is for a 3-month period, with a new service cycle starting today, November 30th. When I made a payment today, a Boost Mobile agent confirmed that the payment was for the previous service period, covering August through November. However, I later discovered that this information was incorrectthe payment was actually applied to the upcoming period, from December to February.Additionally, when I later requested to switch to a monthly payment plan, as I plan to move to another carrier within the week, I was told this was not possible due to system limitations. As a result, I am now locked into the 3-month plan for just a week or less of usage, and they have stated that no refund will be issued. This situation seems unfair to me.

    • Rebecca B

      Date: 11/30/2024

      Boost ***** will not allow me to cancel a service, as a hearing impaired customer I cannot talk to them on the phone. I tried to sign up for a new service and drop my line on a family plan I was on, I was told that was fine so I started the new service then, at the end, they told me I would not be able to drop my service in the family plan without speaking to a representative, so I told him I would cancel the one I just opened and they said the same thing I couldn't cancel without speaking to a representative, I advise them that I am hearing impaired and I no longer have a hearing aid so that was not going to be possible and they basically said sorry for your luck so now I'm being charged for a service that I am never going to use and haven't used well at the same time still paying for the service I had on the original family plan. They have no loophole or any type of help for people with hearing disabilities and it isn't right there are a lot of people who are deaf that use phones for texting and doing things online. I don't know how long I'll be forced to pay for the service I'm not using, but insurance takes a while to get a new hearing aid so it is going to be quite a while and they couldn't care less.

    • Thomas T

      Date: 11/26/2024

      Boost Mobile is the WORST company I have ever done business with! I opened a new account with 5 lines with 2 free devices. Despite coverage maps showing 5G, nothing worked at our house, or in our area; no signal whatsoever. I called to cancel under their 30-day money back promise. What a nightmare! Calls route to a foreign call center where representatives are hard to understand, read from a script, and never provide an immediate resolution. I have spent more than 40 hours on the phone trying to close my account and stop the billing. They told me 3 times that someone would contact me with device return instructions, never happened. Many times, they said all the lines had been cancelled, they were not. They told me it is NOT possible to remove my credit card auto pay and continue to bill me. After many attempts, I forced someone to provide me with a return address for devices. I was subsequently billed for the service for the initial month. When I said that I had cancelled well within the 30-day money back guarantee window, I was told that it applied to returned devices, not for the service. They told me not to worry, all future billing would stop and my card would automatically be removed from file at the start of the next billing cycle. LIE!The following month, I was billed in full AGAIN for all 5 lines. Again, I asked them to remove my credit card from file, they would not. I asked them to refund the amount I was billed for a cancelled service. They denied my request. They merely said I would no longer be billed.2 months later, I am STILL being automatically billed by Boost. Now, they wont even talk to me until I go through a lengthy account verification process where they ping my credit report to ask identity questions EVERY TIME I CALL. Boost should not be allowed to stay in business. I may have no choice but to close my credit card account so they stop robbing me every ******** NOT CHOOSE BOOST MOBILE under any circumstances!

    • Pasha G

      Date: 11/25/2024

      Terrible customer service. I have ordered online the new iPhone with their service. It said that I should get a tracking number within 24 hours and they will ship it within 72 hours. The order was on November 14. On November 18, I chatted with them on their website. I asked the whereabouts of my order. The agent told me that the order is still in progress, that I need 3 business days to get the tracking number, and that it will arrive by the end of tomorrow. So, I asked her if I would receive it by November 20, and she confirmed. Of course, by November 20, I did not receive anything, so I chatted on their website again. The agent repeated to me the same thing that the order is in progress. So, I asked her to cancel it. She said she cannot cancel in progress orders. I asked for a supervisor. The supervisor did not arrive after 10 minute wait. On November 22, I received the tracking number, and on November 25 I got the new iPhone by **** Again, I chatted with them to cancel it. The agent processed the refund, said that I will receive the email with instructions, and that I have to pay for the shipment back. I tried to explain, that I received the phone because of their negligence and should not pay for return shipment. Of course, she was saying no, so I asked for a supervisor. While I was waiting for supervisor, I saw the email, and it had a prepaid shipping label attached to it. Amazing, isn't it? I chatted to the agent how can they be so incompetent. She said that I should choose my words better and keep it professional. Well, I said yes, let me still talk to your supervisor about professionalism. The supervisor started that I have to pay for the shipping. After I told him that I already have a shipping label, he goes: "Oh, then yes, we will be paying for it". They lost a customer because of their incompetence and negligence, Avoid that company.

    • Raul N

      Date: 11/23/2024

      Company is very ***** will never recommend them to anyone they are horrible they dont even notify to pay bill or any changes poor customer service its horrible if three something more less like 100 negative start that company deserves it no good no good if you get boost mobile you will regret it

    • Jan R

      Date: 11/21/2024

      This company should be shut down by *** and CPUC! They have consistently lied, hold your phone number hostage, thus co.mitting blackmail, robbery, refuse to unlock phone if you try to move service and then cut you off so you have no service even though you have paid for it. It IS BEYOND REPREHENSIBLE! They should be sued in a class action suit and money returned to customers

    • Jennifer G

      Date: 11/19/2024

      Let's start with a negative 0 worst company ever do not contact customer service because you will get the runaround I've been told something different every single time I called about my issue boost Mobile is a fraud and a ripoff !!

    • Quartez M

      Date: 11/19/2024

      The service ***** they keep playing with you playing games that you spend your money its not like it used to be when I was with Sprint and they will not refund my $45. I just paid for my next my phone bill. My service is laggy I cannot receive text messages barely I cannot use my GPS. Most of my calls are not coming through and Im having a problem with them. Ive been having a problem with them for the last year since they switched over.

    • Michael T

      Date: 11/08/2024

      We stayed with Boost for 3 days; couldn't leave them fast enough.This is a remarkably bad operation, on several counts:1. Terrible service, just beyond belief. The phone shows 5G with 4 bars and we cannot hear each other. I don't know how they pull this off.2. **************** is even worse, if that possible. Incompetence rules. 3. Now, the worse: they keep charging me even after we closed the account and returned their phones.

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