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Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Reviews

This profile includes reviews for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

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Boost Mobile has 471 locations, listed below.

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    Customer Review Ratings

    1.08

    Average of 873 Customer Reviews

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    Review Details

    • Danielle M

      Date: 12/23/2024

      THEY DONT EVEN DERSERVE A STAR AT ALL!!!!!!!!!!This company is AWFUL!!! All they want to do is SCAM PEOPLE OUT OF MONEY!!! Ive had boost for many years which in the past had no issues. For the last 3-4 years have been doing nothing more than failing with customer service who refuses to solve problems and scam people out of the money owed back to them or the money they put in the account! This company needs to be shut down!

    • Brian C

      Date: 12/12/2024

      I am concerned this company has harvested my social security number to verify my id, which is not what I signed up for on website for prepaid service, as well as after, they still did not help. They charged my bank a week before receiving sim. I am into tech, and the whole customer experience felt like a bait and switch. I received sim, and went to activate on website, which sent me verify id codes to email. I did that successfully, and the activate said successful. I click back on dashboard after to try to see what phone number is, still saying line needs to be activated. I chat thru website, which has no help even thou prompts imply its the right people to connect to. I am forced to call in, in which they refuse to help unless I provide my social security now. The customer service was terrible, as well as website chat "hung up" when I tried to ask how is someone supposed to use sim for prepaid service to call to activate? And how come they sell it online without informing customer this will be a requirement. ********************** got the money, told me I had to call and bank to reverse cause they cant refund, and to set up a brand new account and call in again. It moreless was because of there system? Yet I research the company its 4th largest of its type, which is technology. I dont know how I havent heard more about it, or the very recent data breach until after I research it because of giving them my ssn to verify and then they still not fixing problem. This prepaid service, which was already paid and this is very concerning!

    • MORGAN B

      Date: 12/11/2024

      Boostmobile took my name social security number birth date credit card information and address, approved me for contract and phone proceeded to take money from my banking account and then the next day I received an email stating I wouldn't be receiving the items and service I paid for!Upon calling customer service as stated in the email I received they were of no help and refused to give me an explanation as to why they took my sensitive information and money to have my credit approved and then denied me service. Because of boost mobile I'm currently out of work.THANK YOU BOOST!!! you're a shady worthless excuse and a joke of a company!Someone needs to shut these people down!

    • Darlene B

      Date: 12/10/2024

      Reviews by ****** W, ***** *., ******* *., are my review. EVERYTHING they said also happened to me. Unfortunately they were 3 separate people and ALL of those same problems I had. Where as I am one person. I will never use them again! I will also tell every person I can and will listen what a ******** company they are!

    • Miles M

      Date: 12/10/2024

      Poor customer service. Advertised rate is not was is charged to account and customer service is not able to make it right.

    • Terrance W

      Date: 12/06/2024

      Placed an order for my daughters phone and was instantly approved. Received a phone call 2 days later asking me a ton of questions. Afterwards I was told everything was good and order would be sent. Next morning I received a email saying my order was not processed please send in again. Reached out to customer care and was told order was cancelled and they have no information on the reasoning why. I have a great credit score and income. Two days later received another email saying it would be shipped out next week. Today they are saying its cancelled but I still to have yet seen a refund. Also 2 weeks until Christmas. ***

    • Christen V

      Date: 12/06/2024

      Zero stars .I was approved in store for a new iPhone as a new customer with existing number . The phone I was approved for would be mailed to me and I paid my first balance in store that day .The guy working was very nice and helpful it almost made up for the fact that I was in there about 2 hours and that is no exaggeration. I was on my way and happy this far. 5 days later I had only received the one email from the day of sale a copy of my loan agreement. I called looking for clarity since it said I'd have tracking info with in the next 24 hours . Wait time to speak to a human was fast but that's where the good in this story ends . Bullet points : ***** was on the same page or had any idea how to help me find my tracking . Finally I was told my order was cancelled I was not approved after all and was not alerted to that fact . My refund would arrive in 72 hours. Never did fast forward to serval insufferable calls no answers 10 different stories and no accountability later . My refund wouldn't arrive until 10 business days . Pos was the Nov 16 refund will post Dec 3rd . Never came . Nest they told me it was never cancelled all the calls and notes were nothing and it was being delivered. I had to be home to sign . Finally caught the delivery 2nd attempt (unable to adjust time or place without additional payment) and now I am to at my own cost mail it back. Once inspected and cleared another 10 business days till my refund . So a phone purchase on Nov 16 that was never activated and cancelled on there end . Nov 18 . Wont be refunded until end of the 1st week in January. Nobody knows what is going on . It's a racket and I can not say enough about how poorly the staff equipped to resolve issues they have zero knowledge of procedures and do not communicate between depts besides the call notes . Unbelievable and a waste of a month and a half of aggravation .terrible

    • Mona B

      Date: 12/05/2024

      I informed them I no longer keeping them as my cell phone carrier. They have made unauthorized charges.

    • hannah s

      Date: 11/30/2024

      My current plan with Boost Mobile is for a 3-month period, with a new service cycle starting today, November 30th. When I made a payment today, a Boost Mobile agent confirmed that the payment was for the previous service period, covering August through November. However, I later discovered that this information was incorrectthe payment was actually applied to the upcoming period, from December to February.Additionally, when I later requested to switch to a monthly payment plan, as I plan to move to another carrier within the week, I was told this was not possible due to system limitations. As a result, I am now locked into the 3-month plan for just a week or less of usage, and they have stated that no refund will be issued. This situation seems unfair to me.

    • Rebecca B

      Date: 11/30/2024

      Boost ***** will not allow me to cancel a service, as a hearing impaired customer I cannot talk to them on the phone. I tried to sign up for a new service and drop my line on a family plan I was on, I was told that was fine so I started the new service then, at the end, they told me I would not be able to drop my service in the family plan without speaking to a representative, so I told him I would cancel the one I just opened and they said the same thing I couldn't cancel without speaking to a representative, I advise them that I am hearing impaired and I no longer have a hearing aid so that was not going to be possible and they basically said sorry for your luck so now I'm being charged for a service that I am never going to use and haven't used well at the same time still paying for the service I had on the original family plan. They have no loophole or any type of help for people with hearing disabilities and it isn't right there are a lot of people who are deaf that use phones for texting and doing things online. I don't know how long I'll be forced to pay for the service I'm not using, but insurance takes a while to get a new hearing aid so it is going to be quite a while and they couldn't care less.

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