We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Searchers of Records

Intelius.com
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Reviews

This profile includes reviews for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Intelius.com has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.28

    Average of 105 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Jeanne L

      Date: 07/12/2023

      Jeanne L

      Date: 07/12/2023

      Scam! Waste of money! No information that is not easily accessible on ******* I want the second month off my credit card ASAP! I feel this is a scam! I called and was on hold for 12 minutes! Cancel ! I wrote2 x ..no response! The government needs to look into this business!

      Intelius.com

      Date: 07/13/2023

      Hi ******,While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Intelius, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show ** in a final report.We have reversed all charges on this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,Intelius Support

    • Cheryl G

      Date: 07/11/2023

      Cheryl G

      Date: 07/11/2023

      I entered a foreign number on their website so they said they had a report on this number so I subscribed. They said the trial would be $4.99. So I press the button to get the information. That's when I learn they only do U.S. reports. The next day I find out they charged $34.84. I canceled right away before they ripped me off even more. This service was useless and very deceptive. At least my experience hopefully can prevent others from falling into this trap.

      Intelius.com

      Date: 07/13/2023

      Hi ******,When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site. While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Intelius, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report.We have cancelled all memberships and refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,Intelius Support

    • Sara C

      Date: 06/27/2023

      Sara C

      Date: 06/27/2023

      These people are creeps. When you request to have your information deleted they only do "suppressions". Suppressions do not remove you from their database. It just makes it so that you do not show up in the search. They refuse to delete people. And this is endangering the lives of people who have been in domestic violence or stalking situations. This company is a danger to the safety of the public.

      Intelius.com

      Date: 06/29/2023

      Hi ****,Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.After a thorough investigation, we were unable to locate an account with the information provided. In order to meet these expectations, we request all applicable information listed below:Email addresses Physical addresses Phone numbers That information will only be used to process your request. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Intelius Support

    • K. L

      Date: 06/26/2023

      Great experience with the search engine that provided exactly what I needs to know. I will highly recommend for your peace of mi d and overall safety to use this service for business or romantic relationships.

    • Jerzy W

      Date: 06/24/2023

      Jerzy W

      Date: 06/24/2023

      THAT WAS 5 DAYS FREE SERVICE LIKE BACKGROUND RECORD SEARCH ? / NOT FREE I PAID FOR THEIR SERVICE. USED AT FIRST DAY 3 TIMES for my family members. AND FOUND USELESS RESULTS. AFTER 5 DAYS I CANCELLED FOR THAT REASON, RESULTS ARE USELESS. THIS IS A SCAM. The same day I cancelled They hit me on Full month Subscriptions. I cant believe it. PayPal support Intelius that SCAMMERS. Do you know what they sell? What is their product? IT IS BIG ROUND TOTALLY USELESS "report" They promised a true research and a Background Report. When you online decide to get this, you see only names and addresses you already know. About any other subjects, this service has no credible information at all. To print this "report" as pdf, you have to pay and, after that and only (On that printed copy only) you see: Disclaimer: Intelius IS NOT A CONSUMER REPORTING AGENCY... You may *** use any information obtained from this report in connection with determining a prospective candidates suitability for: **************** or any other insurance, Credit and/or loans, ********************** scholarships or fellowships, Housing or other accommodations Benefits, privileges or services provided by any business establishment.You may *** use for any of above !!!So, that "report" from that INTELIUS is TOTALLY USELESS Like I said you can see this Disclaimer only on Printed pdf copy for witch you have to pay. Online you don't see that their "report" is Useless. They have No any credentials to collect and sell private data. What you can call that company who offers something like this. I CALL THEM SCAMMERS. THEIR BUSINESS PROFILE IS TO HIT YOU ON $29.63 USELESS SUBSCRIPTION.!!!STAY AWAY FROM THAT SCAM "REPORT" product.

      Intelius.com

      Date: 07/10/2023

      Hi *****,Intelius compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.While an inaccurate report is rare, it can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Intelius, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report. The information obtained from a report is for personal use only.After further investigation into your concerns, I have confirmed that your account has been previously cancelled as of June 13, 2023. Additionally, I would be more than happy to issue a refund on your account; however, I am unable to refund your payments due to a pending chargeback.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,Intelius Support

    • Edelina P

      Date: 05/30/2023

      Edelina P

      Date: 05/30/2023

      The false information Intelius has provided is incorrect and cause great misunderstanding by those that received it i would like them to delete all information that is incorrect so that my reputation and character will be honorable . Therefore the information they put is false.

      Intelius.com

      Date: 06/05/2023

      Hi Edelina, While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Intelius, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that may show up in a final report. Intelius’s information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only. To exercise this right, access our suppression tool at https://www.intelius.com/privacy-center and click on “Manage Suppression Rules.” You will be asked to submit your email address to begin the process. Please do not hesitate to contact our customer service department at 888-245-1655 with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.) Sincerely, Intelius Support

    • Jim D

      Date: 05/13/2023

      Jim D

      Date: 05/13/2023

      I did not agree to monthly subscription. Credit card was charged twice after my 1-month term of usage ended. They are criminals

      Intelius.com

      Date: 05/14/2023

      Hi *************************,When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site. We have cancelled all memberships and refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Intelius Support

    • James K

      Date: 05/01/2023

      James K

      Date: 05/01/2023

      Had a $35 unauthorized charge from this company. Reported it to the company 2 weeks ago and still no response from them. There are many organizations that offer the same services, I would recommend any but this one.

      Intelius.com

      Date: 05/02/2023

      Hi *****,When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to [email protected]. After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels. As a courtesy, we have cancelled all memberships and refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Intelius Support

    • Rene B

      Date: 03/13/2023

      Rene B

      Date: 03/13/2023

      Attempting to employ this service ended up being the most-frustrating effort for me in months. Instead of my attempt resulting in a reasonable response time, I continued to get more and more request to sigup for more service than I ever intended. Probably worst of all is that I have yet to receive the information I intended to gather. Bottom line: I am very unhappy with my ill-conceived decision to subscribe to this service. To summarize, all I want now is my money back and to cancel the continuation of this so-calledservice.

      Intelius.com

      Date: 03/14/2023

      Hi ****,When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site. While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Intelius, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report.We have cancelled all memberships and refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,Intelius Support

    • Dave M

      Date: 03/01/2023

      Dave M

      Date: 03/01/2023

      I think that intelius.com scams people out of money by ways of fraud! I could lay out the whole story but anyone who has tried this site knows exactly what im talking about. Ad say free, free, free, free! So you try it. Wait the 11 minutes while it is running non-existent searches. Then it says view report. So you click it and what does it say? YOU CANT LOOK AT IT unless you pay. Then for the kicker, they don't have ANY IMFORMATION on the number. There has to be a way to press charges and bring a law suit against this company.

      Intelius.com

      Date: 03/07/2023

      Hi ****,When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site. While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Intelius, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report.We have cancelled all memberships and refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,Intelius Support

    Intelius.com is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.