Reviews
This profile includes reviews for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 105 Customer Reviews
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Review fromBrittanie D
Date: 04/12/2025
4 starsGreat app. U catch a lot ppl lying outta they mouth lolReview fromChristina P
Date: 04/12/2025
1 starChristina P
Date: 04/12/2025
They claim to be "free", yet after you wait forever for the information to load, you get your choice of "options" Then they ask you fora credit card. Definitely a scam!
Intelius.com
Date: 04/14/2025
Dear *********,Thank you for getting in touch. To be clear, we do not provide our services for free. We compile public record information from various data sources at a cost in an effort to provide thorough coverage about search subjects. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details, *****************************************, to customers before they are able to register for our services. You can easily access information regarding our membership plans and billing in our Terms of Use, available at any time and located at this link: **********************************************. Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.Sincerely,Intelius SupportReview fromGene E
Date: 04/08/2025
1 starGene E
Date: 04/08/2025
I brought this site up... entered my name and email to create an account, and was going to look for a phone number to search. I decide not to go further since intelius wanted my credit card information. I then exited the site. Unfortunately now they have my email and are constantly hassling me with emails daily. anywhere from 5 to 10 asking me to finishing registering my account. Think about how unscrupulous this site is. They do not leave a customer service phone number on their site to contact them. It is basically entrapping you to provide your credit card number.The only way to cancel your account is by supplying your credit card number and completing your account creation. Once your account is created, supposedly you would be able to unsubscribe. www.intelius.com messages. Do not, I repeat do not put your email on this ********* Advice: In the future...If you receive a phone call that is from an unknown number, Block it and delete it from your phone. If they do not leave a message when calling it is either a scam or phishing call to let them know it is an active phone number. Once you say Hello, the number calling you knows it is an active number and your number is sold to other scammers.Intelius.com
Date: 04/10/2025
Dear ****,Thank you for taking the time to share your feedback. Were very sorry to hear that your experience with Intelius did not meet your expectations.Pursuant to the Intelius privacy policy, by submitting your email address via our site, you consented to receive emails from Intelius, our affiliates, and third parties concerning promotional offers unrelated to Intelius. Customers may opt out of receiving these email messages at any time by clicking on the Unsubscribe link at the bottom of each email. Your email address provided has been unsubscribed from receiving emails from Intelius.Please note that account creation is not necessary to unsubscribe from our notifications. Our records indicate that no Intelius account was created with the email address you provided.Our contact information is available on our homepage via the 'Customer Support' link in the top right corner and the 'Contact Us' link at the bottom.Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.Sincerely,Intelius SupportReview fromLinda K
Date: 04/06/2025
1 starLinda K
Date: 04/06/2025
They advertise their services as being FREE and of course after 10 hoops it is NOT FREE. ************** I hate lying and liarsIntelius.com
Date: 04/08/2025
Dear *****, Thank you for getting in touch. To be clear, we do not provide our services for free. We compile public record information from various data sources at a cost in an effort to provide thorough coverage about search subjects. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details, *****************************************, to customers before they are able to register for our services. You can easily access information regarding our membership plans and billing in our Terms of Use, available at any time and located at this link: **********************************************. Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.Sincerely,Intelius SupportReview fromJudy M
Date: 03/24/2025
1 starJudy M
Date: 03/24/2025
When I clicked on the report. It said no longer available. I just did the search. ScamIntelius.com
Date: 03/26/2025
Dear ****,Thank you for bringing your concerns to our attention. We appreciate the opportunity to address them.After reviewing your account, we found that the phone number you searched did not return any publicly available records in our database at the time of your inquiry. This can happen for a number of reasons, including if the number is newly issued, unlisted, associated with a minor, or simply not included in the public records and third-party sources we are legally allowed to access and display. As a result, the system displayed the message indicating the report was no longer available.We want to assure you that Intelius does not create or alter information, and we do not show results unless data exists from verified public sources. Our service operates in full compliance with applicable privacy and consumer data ******* of today, your account has been fully canceled, and we have processed a complete refund back to the original payment method used during enrollment. Please allow 35 business days for the refund to appear, depending on your financial institution.If you have any additional questions or need further assistance, please dont hesitate to reach out to our customer support team at ************ or by emailing [email protected]. Were available from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET) (holiday hours may vary), and were happy to help.Sincerely,Intelius SupportReview fromJames S
Date: 03/16/2025
1 starJames S
Date: 03/16/2025
This is not a background check website. The subject in question shows no results from this service. They in fact have 2 federal hate crimes and a *** crime on a minor both in feeder and criminal records and various state records. This service confirms the correct person and locations but no results. No customer service, difficult to cancel services, and no options for refunds. This is only a gossip site.Intelius.com
Date: 03/18/2025
Dear *****, As disclosed in our Terms of Use and within our reports, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise, as outlined in our Terms of Use. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs. We have cancelled all memberships and refunded *****' account back to the payment method used to enroll, and no further charges will be incurred.Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.Sincerely,Intelius SupportReview fromRobert K
Date: 03/06/2025
5 starsRobert K
Date: 03/06/2025
I think you're misleading the public it's a great system I'm sure you have disappointed to find out that free $35 a month charge I've been associated with other companies that are bsing the public in the same manner taking for a walk and let you jump in the lake or pay a certain amount just very irresponsible for a public company to help people sincerely ****** ******* I'm not agreeing to these terms I'm not taking you offer and I'm very sorry you do business this way he would have told me out front I probably would have agreed to pay it but you didn'tIntelius.com
Date: 03/07/2025
Dear ******, Thank you for getting in touch. To be clear, we do not provide our services for free. We compile public record information from various data sources at a cost in an effort to provide thorough coverage about search subjects. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details, *****************************************, to customers before they are able to register for our services. You can easily access information regarding our membership plans and billing in our Terms of Use, available at any time and located at this link: **********************************************. Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.Sincerely,Intelius SupportReview fromJerry W
Date: 03/04/2025
1 starJerry W
Date: 03/04/2025
I was billed $10 bucks like a week ago I only signed up for the trial but haven't even tried this site out but I've been billed and now I can't even get on it unless I pay another trial I'd like my moneys worth first don't you think?Intelius.com
Date: 03/06/2025
Dear *****, Our customer support team is happy to assist you with your account; however, we were unable to find an account associated with the information provided. We request all relevant information listed below to assist us in locating the account and resolving this issue for you. The first and last name used on the account The email address registered The first 6 and last 4 numbers of the card used The ****** email address or ****** Transaction ID number We encourage you to contact our Customer Support team at ************ or via email at [email protected], and we would be delighted to assist you in resolving this matter together.Review fromAlisha M
Date: 03/02/2025
1 starAlisha M
Date: 03/02/2025
I did all of this inputting information and going through all of this teasing for me to put my credit card information in and for there to be nothing! Absolutely nothing provided to me!! What a waste of my time. I'm sure they will continue charging my credit card and as you read the complaints below, they always have excuses for this foolishness. Like you have to do this and click on that in order to get this then that. Or even though it reads free, it's not really free because blah blah blah. It's not good. Go somewhere else to get your information. Save yourself a headache.Intelius.com
Date: 03/04/2025
Dear ******, As disclosed in our Terms of Use and within our reports, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise, as outlined in our Terms of Use. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs. Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.Our customer support team is happy to assist you with your account; however, we were unable to find an account associated with the information provided. We request all relevant information listed below to assist us in locating the account and resolving this issue for you. The first and last name used on the account The email address registered The first 6 and last 4 numbers of the card used The ****** email address or ****** Transaction ID number We encourage you to contact our Customer Support team at ************ or via email at [email protected], and we would be delighted to assist you in resolving this matter together.Sincerely,Intelius SupportReview fromGary G.
Date: 02/24/2025
1 starGary G.
Date: 02/24/2025
This company continues to bill me for services I do not want. I have called them repeatedly, e mailed them and even complained to the State AGs office.Intelius.com
Date: 02/26/2025
Dear ****, When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their card as described, including for the automatic renewal of their membership. Our billing terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.The charges associated with the payment method in question have been disputed, resulting in a chargeback. When a chargeback occurs, it indicates that the account is in dispute with the financial institution, and the individual should contact the institution directly for any refund requests. The membership was promptly canceled and deactivated, with no additional charges to be incurred. Furthermore, due to the dispute, access to this account will no longer be attainable. Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.Sincerely,Intelius Support
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