Reviews
This profile includes reviews for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 105 Customer Reviews
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Review fromJoseph S
Date: 01/28/2023
1 starJoseph S
Date: 01/28/2023
I was on my free trial. With Intellus. I called them three times to tell them. I wanted to cancel during my free trial. Theyll tell you on the phone that its canceled. Theyll tell you will give you a confirmation email. But they wont. *** talked to them at least three times. Ridiculous. Then they try to sell you something that you dont want. They refused to send me a confirmation email. Only an email that wants me to review the company. Go with a different company. This place is ridiculous.
Intelius.com
Date: 01/28/2023
Hi ******************,Intelius compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.We have confirmed that your account has been cancelled and refunded in full to the original method of payment used for enrollment; no further charges will be incurred.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 4:00pm Pacific time (9:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Intelius SupportReview fromPatricia L.
Date: 01/17/2023
1 starPatricia L.
Date: 01/17/2023
Refuses to acknowledge payment or provide service. Payment was approved on January12,2023Intelius.com
Date: 01/20/2023
Hi ********,When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site. After further investigation, we have confirmed the account with Intelius was never established due to an unsuccessful payment. No monthly membership fees have been charged. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Intelius SupportReview fromLarry E
Date: 01/06/2023
1 starLarry E
Date: 01/06/2023
Several months ago, I began a reverse telephone number inquiry. By the time Intelius told me they had the information, I no longer needed it, so I didn't proceed further. Now, I receive reminders twice a day, every day, reminding me to agree to their terms so I can receive the information. I have sent them several messages via their messaging tool, asking them to cancel my request. All messages have indicated that they were successfully sent. However, they have never responded to my messages, indicating that they ignore messages that they receive. All I'm asking is that they stop sending me these twice-daily reminders. It has gone beyond annoying.Intelius.com
Date: 01/12/2023
Thank you for sharing your concerns. Your email address has been unsubscribed from our database. You opted in to receive Push Notifications by clicking Allow when prompted on our website.In order to unsubscribe from push notifications, please follow the instructions below using the exact browser and device that is receiving push notifications:1. Visit our unsubscribe page: ***********************************************. Your current Subscription Status will state "Subscribed" or "Not Subscribed"3. If Subscribed, click the green *********** button to stop receiving push notifications from Intelius Please note: If you are Not Subscribed, but you are receiving push notifications then you are on the wrong device and browser. Please follow the steps above on the correct device and browser to unsubscribe from Intelius push notifications.Review fromPatrick S
Date: 01/03/2023
1 starPatrick S
Date: 01/03/2023
Intelius is a scam. I did a reverse phone number look up, for which they say they will charge you $3.99, but they then enroll you in a monthly membership for $34.95.This is something I did not agree to and they use deceptive practices so that you don't know you are signing up for a membership.I've reached out to them via the email provided on their site demanding a refund, and they have not responded. These people are snakes, do not do business with them.Intelius.com
Date: 01/03/2023
Hi *** ********** a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.Customers are able to cancel online from within their accounts, via our Customer Phone Support, or by sending an email to [email protected]. After a thorough investigation, we can confirm that no cancellation attempts were made prior to the date of the automatic renewal.We have ciofnirmed all memberships are cancelled, and a full refund was submitted to the payment method that was used to enroll. No further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. Sincerely,Intelius SupportReview fromCheryl T.
Date: 01/03/2023
1 starCheryl T.
Date: 01/03/2023
Somebody tried to find me to send me some advertising they thought I needed. It ended up at an address I have never lived at. A relative was living there, but the house was not even in his name. I contacted the person who sent me the information, and he sent me the link: *********. They had me down for two addresses I have NEVER lived at. On the up-side, I'm glad that I'm so hard to find, even a people-finding company can't find me. :-DIntelius.com
Date: 01/03/2023
Hi ******,While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Intelius, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report.After a thorough investigation, we were unable to locate an account with the information provided. In order to meet these expectations, we request all applicable information listed below:The first and last name used on the account The email address registered The first 6 and last 4 numbers of the card used The Paypal email address or Paypal Transaction ID number Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,Intelius SupportReview fromRene C
Date: 12/29/2022
1 starRene C
Date: 12/29/2022
I used the trial offer and never was able to get the information so I canceled right away. Then I was charged full price. THIS COMPANY IS NO GOOD. Look for one that lives up to it promise.Intelius.com
Date: 01/03/2023
Hi ****,When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site. While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Intelius, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report.We have cancelled all memberships, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions or concerns. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours *** vary.)Sincerely,Intelius SupportReview fromBrooks D
Date: 12/14/2022
2 starsBrooks D
Date: 12/14/2022
Mehh.Went through about 5 minutes of bait & switch with Intellus, looking for a phone number. Each time, they showed me a screen designed to entice me to enter more information -- that they had information on my scammer. I suspect this is to add to their own database. After several minutes and a credit card, I saw the fine print that I would be signing up for an expensive MONTHLY package, if I didn't opt out.I opted out, after Intellus had zero info on the number scamming me.Rating: Waste of time.Intelius.com
Date: 12/17/2022
Hi ******,While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Intelius, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report.We confirmed, after a thorough investigation, that the account associated with the provided information was previously canceled and refunded in full as of May 3, 2022. In order to fulfill these requirements, we request the following informationto locate a possiblesecond account:The first and last name used on the account The email address registered The first 6 and last 4 numbers of the card used The Paypal email address or Paypal Transaction ID number Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.Sincerely,Intelius SupportReview fromCrystal B.
Date: 12/05/2022
1 starCrystal B.
Date: 12/05/2022
I was trying to find out who kept calling me so I thought I would try Intelius. I gave them **** and **** because It said that a report on there for the phone number I was searching. When I went to open the report, nothing was there. Matter of fact, It wasn't only not there, there was a "problem loading". That was a week or so ago and it still isn't able to load. So , I emailed the center to let them know this and asked them to cancel and give me my money back (since it was not working). I have not heard one thing, until they charged me again. This time they charged *****. I am very unsatisfied. I mean if there is a glitch, then I shouldn't have to pay for anything. I just want all my money back.Intelius.com
Date: 12/09/2022
Hi *******, ,While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Intelius, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report.We have refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. Sincerely,Intelius SupportReview fromTom B.
Date: 10/09/2022
1 starTom B.
Date: 10/09/2022
I have tried to use their site multiple times in the past (mostly by accident because you cant get around them when trying to find what of your own information is publicly available), and can safely say they are FRAUDS. In each instance, they PRETEND to gather information, when in fact, a quick look at their javascript shows they are using "setTimeout", in conjunction with artificial loading bars, to simply waste your time while they convince you that they have ever so much super secret info, that they can't in good conscious release it-- Unless you can verify your identity with a credit card.Intelius.com
Date: 10/10/2022
Hi ***,Intelius compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time), Monday Friday.Sincerely,Intelius SupportTom B.
Date: 10/10/2022
You copy and paste the same comment on EVERY review, and don't even bother to address the complain that your website's code is intentionally designed to deceive; you are not gathering info from hundreds of thousands of databases, you physically JUST have a wait timer going, which is designed to make the user sit there.Review fromKevin S
Date: 08/17/2022
1 starKevin S
Date: 08/17/2022
Blocked from receiving first report says was blocked by Ray. Could not contact ray to find out why. After not delivering first report they still charged membership fee but could not log in because of block by RayIntelius.com
Date: 08/18/2022
Hi *****,Thank you for reaching out to us. After reviewing your account, I can see that you activated an Unlimited Phone Report Membership on August 8, 2022. On August 14, 2022, your trial membership rolled over to a recurring subscription. I do not find any indication of your account being locked or blocked. Additionally, I can see that you attempted to run a report on a phone number that did not produce a report for you. I attempted to research the phone number as well, and it appears that there is no report available for this number. There are a few reasons why the report may not be available. It may have been previously opted out or it may be a number that is not registered to anyone, such as a disposable burner phone. I also understand that you are having trouble logging into your account. If possible, please send us a screenshot of what you are seeing that is blocking you from accessing a report and your account to *********************************** do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 7:00pm Pacific time (9:00am - 10:00pm Eastern time), Monday Friday.Sincerely,Intelius Support
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