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Business Profile

Concierge Service

Way.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concierge Service.

Reviews

This profile includes reviews for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Way.com has 5 locations, listed below.

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    Customer Review Ratings

    2.9

    Average of 302 Customer Reviews

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    Review Details

    • Manuel P

      Date: 12/01/2024

      Manuel P

      Date: 12/01/2024

      cheap, quick and easy. First time. Booking was easy and the staff were friendly.

      Way.com

      Date: 12/09/2024

      Thank you for sharing your experience! We're so glad to hear that your first time with us was cheap, quick, and easy. We're also happy that you found the booking process simple and our staff friendly. We look forward to welcoming you again soon!

    • Ayleen S

      Date: 12/01/2024

      Ayleen S

      Date: 12/01/2024

      Parking here was incredibly convenient and reliable. The lot was well-maintained, and the shuttle service was efficient both to and from the airport.

      Way.com

      Date: 12/09/2024

      Thank you so much for your wonderful feedback! We're thrilled to hear that you had a convenient and reliable parking experience. We're also glad that our well-maintained lot and efficient shuttle service made your trip easier. We look forward to serving you again in the future! If you need anything else, feel free to reach out.

    • Kristin P

      Date: 12/01/2024

      Kristin P

      Date: 12/01/2024

      I reserved a parking spot and paid for it. When I got to the lot it was full and the hotel employee told me I had to take it up with them and my only option was to go to the airport to park and pay double. This company wanted a receipt from the airport to verify my story before they would look into it. A week later when I proved I paid double for alternative parking they gave me a credit to use on their website as a refund. Why would I ever use this company again? What a massive scam.

      Way.com

      Date: 12/09/2024

      We truly apologize for the inconvenience you experienced with your parking reservation. We understand how frustrating it can be when things dont go as planned. Please note that as a third-party company, we don't directly manage the parking lots, and sometimes unforeseen circumstances, like the lot being full, are beyond our control. However, we always aim to address such issues fairly and provide a solution, which is why we offered a refund after verifying your alternative parking receipt. We genuinely value your feedback and will continue to work towards improving our processes. If you have any other concerns, please don't hesitate to reach out.

    • Tomas J

      Date: 11/23/2024

      Tomas J

      Date: 11/23/2024

      Very helpful, pleasant, thank you so much. Easy to make reservation online and great rates

      Way.com

      Date: 12/09/2024

      Thank you so much for your kind words! We're thrilled to hear that you had an easy experience making your reservation online and that you found our rates great. We look forward to welcoming you and providing you with excellent service! If you need anything else, feel free to reach out.

    • Karter B

      Date: 11/22/2024

      Karter B

      Date: 11/22/2024

      These guys are quick, friendly and polite. Never left us stranded. The shuttle service was prompt and efficient. We didn't have to wait long to be dropped off at the airport or picked up upon our return.

      Way.com

      Date: 03/05/2025

      Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our shuttle service and that everything went smoothly for you. It's great to know that our team was quick, friendly, and efficient in making your trip easier. We truly appreciate your feedback and look forward to serving you again in the future!

    • Harmony V

      Date: 11/14/2024

      Harmony V

      Date: 11/14/2024

      Quick service near the airport. Hope for good security. Excellent. Overall, I had a positive experience with this parking service. I would recommend it to others based on the convenience and service provided.

      Way.com

      Date: 11/16/2024

      Thank you for your kind words! Were thrilled to hear that you had a positive experience with our parking service and found it convenient. Your recommendation means a lot to us! If you have any other feedback or need assistance in the future, dont hesitate to reach out. Safe travels! Please write us to *************** if you have any concerns/issues.

      Way.com

      Date: 11/16/2024

      Thank you for your kind words! Were thrilled to hear that you had a positive experience with our parking service and found it convenient. Your recommendation means a lot to us! If you have any other feedback or need assistance in the future, dont hesitate to reach out. Safe travels! Please write us to *************** if you have any concerns/issues.

    • Jesse R

      Date: 11/14/2024

      Jesse R

      Date: 11/14/2024

      I arrived early at 9 AM, and they were already bringing people back from the cruise to pick up their cars.

      Way.com

      Date: 11/16/2024

      Thank you for your feedback! Were glad to hear that our service was already in action when you arrived. Its great to know we were able to assist guests promptly. If you have any more comments or need assistance in the future, feel free to reach out. Safe travels!

    • Deandre N

      Date: 11/10/2024

      Deandre N

      Date: 11/10/2024

      I had to call several numbers before reaching someone local. However, the shuttle driver was extremely pleasant and helpful. Overall, I would definitely recommend this service.

      Way.com

      Date: 11/16/2024

      Thank you for your feedback! Were sorry to hear you had difficulty reaching someone initially, but were glad that the shuttle driver provided helpful service. We appreciate your recommendation and will work on improving our communication. Please write us to *************** if you have any concerns/issues.

    • Talia W

      Date: 11/10/2024

      Talia W

      Date: 11/10/2024

      We were off the ship in just half an hour and in my car within 8 minutes of arriving back. I wouldn't park anywhere else!

      Way.com

      Date: 11/16/2024

      Thank you for your awesome feedback! Were thrilled to hear that you were able to get back to your car so quickly after disembarking. Your satisfaction means a lot to us, and were glad to know you wouldnt park anywhere else! If you need anything in the future, just let us know. Safe travels!

    • Hayes N

      Date: 11/10/2024

      Hayes N

      Date: 11/10/2024

      Traveled on a cruise out of the city. While the parking lot was a little hard to find, once I arrived, everything went smoothly. The shuttle ride to the port was quick and easy.

      Way.com

      Date: 11/16/2024

      Thank you for sharing your experience! We're glad to hear that once you arrived, everything went smoothly and that the shuttle ride to the port was quick and easy. We appreciate your feedback about the parking lot location and will work to improve that. If you have any other thoughts or need assistance, feel free to reach out. Safe travels on your cruise!

    Way.com is NOT a BBB Accredited Business.

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