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Business Profile

Concierge Service

Way.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concierge Service.

Reviews

This profile includes reviews for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Way.com has 5 locations, listed below.

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    Customer Review Ratings

    2.9

    Average of 302 Customer Reviews

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    Review Details

    • cathy l

      Date: 05/24/2022

      cathy l

      Date: 05/24/2022

      Purchased a airport parking for 5 days when wr got to the location it was not what the pictures showed. The location was in a bad area, did not feel that I was safe nor my car. Had to rebook with way.com at a different location pay $25 more the I planned for since I had no other choice to make it to my flight on time. Once I got to airport I called to be reimbursed and was told I had to pay for the day since it was less then 24hra notice, how was I to know that the place was Sketchy and unsafe. I am looking for a full reimbursement.

      Way.com

      Date: 05/25/2022

      Hi *****, Thank you for your review. Im sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. Please understand, Our cancellation policy reads cancellation can be made for a full refund as long as requested is prior to the check-in date. Also, Cancellations made in our mobile app will only be in Waybucks for future use. We can assure you our team's priority is customer satisfaction as we take all feedback seriously. We will be sure to reflect on this matter and be sure to resolve it promptly. Please feel free to contact at ************** if you have any additional questions. Thanks for taking the time to share this with us!

      Way.com

      Date: 05/26/2022

      Hi *****, Thank you for your review. Im sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. Please understand, Our cancellation policy reads cancellation can be made for a full refund as long as requested is prior to the check-in date. Also, Cancellations made in our mobile app will only be in Waybucks for future use. We can assure you our team's priority is customer satisfaction as we take all feedback seriously. We will be sure to reflect on this matter and be sure to resolve it promptly. Please feel free to contact at ************** if you have any additional questions. Thanks for taking the time to share this with us!

    • Espy T.

      Date: 05/18/2022

      Espy T.

      Date: 05/18/2022

      I DO NOT USE!!BUYER BEWARE!!I purchased a parking spot at LAX thru way.com one day before my flight.When we got there at 4am the lot was barricaded LOT FULL.We had find another place to park the car asap before our flight and return in 1 week.The policy stated that cancelation can be made prior to entering. I sent an email to customer support immediately due that there was NO telephone number to call and prior to the reservation times.A few days later their response was "send us a copy of the receipt from the other parking lot" sooo I did just that and got email that they received it and will be resolved.3 weeks has gone by and nothing.I called Chase and disputed the charge due to lot was full and services not provided.I have now received numerous emails from customer support- ******** that If I drop the dispute they can have access to my account and credit me the funds. (Never ever have I heard of this before)I called Chase and it was confirmed that they yes Way.com can still refund at anytime and I don't have to drop the dispute.Emailed C/S ******** only to receive another email of how to drop the dispute and wait at least 2 weeks to process.I replied " I'm not doing this and to stop emailing me and to refund the funds".This is so unprofessional, frustrating, fraudulent and poor customer service. I feel reaped off and scammed.I will be contacting LAWA and others.

      Way.com

      Date: 05/20/2022

      *********************,Hi, Thank you for your review. Im sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to our attention. Please understand, our team is hands-on and will reach out to the parking location to make sure this does not happen again. We have escalated your issue and can assure you our team's priority is customer satisfaction as we take all feedback seriously. We will be sure to reflect on this matter and be sure to resolve it promptly. Please feel free to contact us at your earliest convenience at ************** as we would like to make things right with you.Thanks for taking the time to share this with us, We hope to hear from you soon!-Way.com Team

      Way.com

      Date: 05/20/2022

      *********************,Hi, Thank you for your review. Im sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to our attention. Please understand, our team is hands-on and will reach out to the parking location to make sure this does not happen again. We have escalated your issue and can assure you our team's priority is customer satisfaction as we take all feedback seriously. We will be sure to reflect on this matter and be sure to resolve it promptly. Please feel free to contact us at your earliest convenience at ************** as we would like to make things right with you.Thanks for taking the time to share this with us, We hope to hear from you soon!-Way.com Team

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