Complaints

This profile includes complaints for Seagate Technology's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Seagate Technology

  47488 Kato Rd Fremont, CA 94538-7319

• 

  Seagate Technology

  101 E Old Settlers Blvd Ste 170 Round Rock, TX 78664-2266

• 

  TCO Design Center

  7801 Computer Ave Minneapolis, MN 55435-5489

• 

  Seagate Technology

  13800 Coppermine Road Suites 321 and 351 Herndon, VA 20171

• 

  Seagate Technology

  7801 Computer Ave Bloomington, MN 55435-5412

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint against Seagate in relation to the replacement process for a defective product I purchased on May 1, 2023.The product in question is a Firecuda Gaming SSD, purchased on May 1, 2023 for ******. Amazon.com order number: 111-3878110-1542653 Shortly after receiving the item, I encountered persistent issues with its functionality, as it continually disconnected from any PC when using multiple SS USB cables.In response to this issue, I promptly contacted customer support, and on June 22, 2023, after verifying the problem, they issued a shipping label to facilitate the replacement process. Subsequently, on June 26, 2023, I shipped the faulty product back to the company, using the provided shipping label with tracking number 1Z1VR8389098807395.According to the *** tracking system, Seagate received the returned package on June 30, 2023. Despite numerous attempts to seek updates on the status of my replacement, Seagate's customer service has consistently fallen short of providing any substantial information. Here is a chronological account of my interactions:On Jul 11, I initiated contact with them to inquire about the status of my replacement. The representative assured me that they would promptly provide an update. case number: ******** After waiting for an additional week, I reached out again. At this time, the representative claimed that the replacement had been sent but was unable to furnish the shipping number immediately. I was assured that the shipping information would be sent within 24 to 48 hours, but regrettably, I received no further communication. case number: ******** The next representative acknowledged the receipt of my drive but failed to offer any substantive details. I was informed that I would receive additional information by the following day, but, as before, I received no communication from the company. case number ********

  Business Response

  Date: 08/01/2023

  **************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and **************** have agreed to a resolution of the issue and *************** has been provided with Seagate contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed. 

  Customer Answer

  Date: 08/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They are sending a replacement device to me, but until I can verify that it arrives and is the correct model, I do not want to make the claim that everything is satisfactory.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted for a *** replacement Hard Drive, paid for the option to get the replacement Drive and return shipping label before I sent back the damaged drive. I received the replacement but did not get any return shipping label to send the drive back. When I contacted Seagates online chat they wanted all of my personal information again even after I provided the *** number, they said they could not look up my address or phone number or any of my other personal information. I felt uncomfortable because the person on the chat seemed to be just fishing for more and more information. I need someone from ***************** to contact me and just provide me with a return shipping label so I can return the defective product. The person on the chat also told me that Seagate did not have any contact phone numbers....

  Business Response

  Date: 07/26/2023

  ************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ************** have agreed to a resolution of the issue, and he has been provided with Seagate contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.

• Initial Complaint

  Date:07/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 17th, I processed an *** for some five IronWolf Pro drives that have failed in a datacenter we manage. I was assigned *** # IR60012201. Because this is somewhat time-sensitive for us, I selected Advanced Replacement and was charged 59.75$.Since processing the **** I have received zero communication from Seagate about the **** The status is stuck as "Partially Processed." Meanwhile, there is no way to get anyone from Seagate on the phone or even in the new "chat" system. No one answers. Horrible customer experience. Not worth having the convenience of the *** process if you botch the execution like this.Desired resolution: Process my ***

  Business Response

  Date: 07/31/2023

  **************** contacted the Better Business Bureau because he had an issue with his Seagate product replacement. Seagate has reached out to **************** by phone and email but have not been able to reach him yet. Seagate has provided him with a resolution,and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.

  Customer Answer

  Date: 08/03/2023

   
  Complaint: 20371265
  
  I am rejecting this response because:
  

  I have yet to hear anything back from my point of contact at Seagate. A resolution was described, but has yet to be implemented.

  Sincerely,
  
  *************************

  Business Response

  Date: 08/10/2023

  **************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and **************** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed. 

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/28/23 I contacted Seagate for a warranty replacement for a 16TB hard drive that failed. I sent in the failed drive(UPS tracking number 1Z1VR8389095276358) and they received it on 7/5/23.Since that time I have been trying to get a warranty replacement sent as promised but now just get the run around from their online chat support. I have been contacting them daily since and am just told we will email you tomorrow with an update. I never get an email or a replacement drive sent out.

  Business Response

  Date: 07/31/2023

  ********************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ********************** have agreed to a resolution of the issue and he has been provided with Seagate contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.

  Customer Answer

  Date: 08/01/2023

   
  Complaint: 20366309
  
  I am rejecting this response because:

  I still have not received a warranty replacement hard drive as of 8/1/23.
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 08/03/2023

  ********************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ********************** have agreed to a resolution of the issue and he has been provided with his tracking number and Seagate's contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.

  Customer Answer

  Date: 08/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I finally received a warranty replacement drive on 8/7/23.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:07/21/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************* <**********************>Tue, Jul 18, 2:46?PM (3 days ago)to Data see emails below, you sent the files on a Lacie Thunderbolt drive but my computer has no port for that connection. Call me ****************************** ********** On Wed, Jul 12, 2023 at 8:21?PM ************************* <**********************> wrote:I received a Lacie Thunderbolt with a connection my computer does not seem to accept. I have called 3 times and written under the other claim number with no response.Ed ********** Please call me 8am - 8pm est On Mon, Jul 10, 2023 at 3:25?PM ************************* <**********************> wrote:Still waiting for a phone call regarding the specific replacement drive you chose to send me. I don't have a port for this.************************* ********** On Thu, Jul 6, 2023 at 9:13?AM ************************* <**********************> wrote:Please call me ASAP about the product you sent me I don't see how it hooks up to my computer so I can't use it???? Lacie Thunderbolt ************************* ********** On Sat, Jul 1, 2023 at 1:57?PM ********************* Notification <********************************************> wrote:Dear ******, I hope you're having a good day. Allow me to inform you that we sent a HDD with the data we were able to recover, the tracking number is:1ZE01W094297866662 We invite you to keep an eye to the current status of the tracking number, so you can receive the drive in your hands without any trouble and we can avoid the returning it back In the link, you can track your order: *************************************************

  Business Response

  Date: 07/24/2023

  **************** contacted the Better Business Bureau because he/she had an issue with his Seagate product. Seagate and **************** have agreed to a resolution of the issue, and he has been provided with Seagate Management's contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a warranty claim on a product I purchased. I purchased a Seagate NAS Hard Drive 6TB 7200RPM. This drive is defective. I contacted the company and filed a warranty claim to replace the hard drive. They sent me the incorrect hard drive. I contacted them back to advise and they admitted they sent me the incorrect hard drive. I have been waiting almost 2 months for them to correct this issue. I have sent them back the hard drive as they requested and I have still not had my replacement shipped to me.You can pay them $18.00 to ship you out a hard drive and then you send yours back. This is what I did. They still have not corrected the issue. You cannot speak to anyone anymore at the company and can only CHAT with them online. THIS IS ABSOLUTLY NUTS!!! I NEED HELP PLEASE!Case Number ******** and CASE Number ********

  Business Response

  Date: 07/20/2023

  On July 18, 2023 we have taken management of this case. We emailed ***************** and explained the reasons behind the delay in sending the replacement drive, and that we were working along with our warehouse to ship his replacement drive as soon as possible. We would provide tracking number when shipping is ready. ****************** responded that he was working with one of our support agents in the resolution. 

  Customer Answer

  Date: 07/21/2023

   
  Complaint: 20331667
  
  I am rejecting this response because:  This is just a fluff response and not a resolution to the issues at hand that have been brought forth to the company and they have not offered any expeditious resolution to the situation and have only provided no solutions.  The contact from the company is substandard and they have no intention of resolving this issue expediously after providing them numerous details on the issue, tracking numbers, person who signed for the product, etc.  They clearly have no intention on solving this issue faster than their standard time frame.  We are now going on over 60 days of this issue.  I continue to contact them to ask for support and are still only provided a run around.  I have provided attachments of my interactions with the company.  Unfortunately I cannot provide the phone conversations that were had prior to them going to the **** ONLY model.  This started on May 24, 2023.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 07/28/2023

  We have explained the customer why the shipping of the replacement drive was delayed. Our warehouse received the unit the customer returned, and the new unit with the exact attributes as the failed drive has been shipped to the customer yesterday with *** tracking number 1ZY17F130350008489. 

  This information has been provided to the customer by email today in the morning. 

• Initial Complaint

  Date:07/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an internal hard drive manufactured by Seagate from Staples. After just 1 week of usage I found out a factory defect. ******* refused to replaced this item because I started to use it also it took just a 1 week and sent me to Seagate. Seagate (at first) promised that I am able to pay in advance and they will refund when they receive this faulty item. Unfortunately, I contacted today and they responded that they are not able to resolve this issue this way. I have return this item and they will replace it after more than 2 weeks. That means that I will not able to use my desktop at all. I have 1 desktop only. I have to call a repairman twice. Therefore he will charge me twice. It will be cheaper to buy a new item than replace an old one but what's a guarantee this new item will be without a defect?

  Business Response

  Date: 07/19/2023

  ****************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ****************** have agreed to a resolution of the issue and he has been provided with Seagate Management's contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.

  Customer Answer

  Date: 08/01/2023

  To whom it may concern:

  I spoke with Seagate representative again last Wednesday and he sent me an email which I forward to you.

  As you can see, they promised to send me a new HHD Thursday or Friday last week.  Unfortunately,  I still did not receive any information that the new disk has been sent to me.

  That's why remind you of myself.    You wrote at your portal that I have to respond if I accept or reject of Seagate decision during 14 days.   I tried to do it at your portal today but this option has been disabled.

  Sincerely,

  *************************

  ---

  From: ************************************** <**************************************>
  Sent: Thursday, July 27, 2023 4:45 PM
  To: ******************* <*******************>
  Subject: Regarding Your Seagate Case 12320916

  Hey *****, 
  
  This is ****** with Seagate corporate response team. I just wanted to follow up after our most recent call. 
  
  Last week I created a sales order for your drive issue. The sale order number is 15000258. 
  
  I have reached out to the warehouse to see what we can do to get this shipped either today or tomorrow. I was just informed it was an issue with stock. We have the same model with different part numbers but it is the same drive. I am looking into what we can get sent out as soon as possible. I will update once I have more information on this. 
  
  Once you receive this drive, there will be no need to send your faulty drive in. You can either return it to the place or purchase, or we can create an RMA at that time. 
  
  I am extremely sorry for the delay. 
  
  
  Kindest Regards,
  ******
  Seagate Corporate Response Team
  
  ref:_00D00hhzl._5004V1QGMWo:ref

  Business Response

  Date: 08/03/2023

  ****************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ****************** have agreed to a resolution of the issue and he has been provided with his tracking number and Seagate's contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.

• Initial Complaint

  Date:07/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a premium external drive / LACIE 5TB / through Amazon. After initial use, had failure of the drive (unmountable). Spent days w Apple Tech support trying to get drive to work. Refused. Contacted CustomerSupport *************) only to discover the number is not valid. Then spent over 3hrs trying to talk to a CS rep via chat. Told what was necessary to submit a claim for repair (up to 30 business days), & that the data recovery attempt would be free since it's under warranty (I'd hope so, it's only 1 week old!). Requested supervisor and got someone named "******", who only repeated info already provided. I explained that I need something more to compensate me for: - FAILURE OF PRODUCT - ANXIETY OF DATA LOSS - AMOUNT OF TIME WITH APPLE SUPPORT - AMOUNT OF TIME WITH SEAGATE SUPPORT - AMOUNT OF TIME WITHOUT A WORKING DRIVE I was told that I'm getting recovery services with a replacement drive, but there needs to be compensation for all these failures.

  Business Response

  Date: 07/12/2023

  *************** contacted the Better Business Bureau because she had an issue with her Seagate product. Seagate has addressed ******************* concerns and she has been provided with Seagate contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.

  Customer Answer

  Date: 07/15/2023

   
  Complaint: 20297972
  
  I am rejecting this response because:

  After I filed a BBB complaint against Seagate, Seagate's Corporate Escalation Team called me but did not address their multiple failures. I first spoke with ******** from Seagate's escalation office in ****** regarding my complaints of failed product but mostly their failures at providing any service. He did not address the fact that Seagate's own contact phone number on their website did not work (was not a working number) and that I had to wait until the next day for their chat support. Once I was able to get on chat, I waited for over an hour to have a chat agent greet me. The extremely long wait time continued during the chat process, where the agent was non-responsive due to working with multiple chat customers at the same time. When the chat agent would finally return to my chat, he would forget where we were in the process and I had to continue to waste my time and effort to relate my case over and over again. When I asked to be connected to a supervisor to attempt to get any potential professional service, Seagate's chat agent disconnected our chat and sent a survey. Seagate wasted hours of my time without any service. After speaking with ******** for over 25 minutes in which he just regurgitated the warranty and recovery process over and over again. I told ******** that I understood that the defective product was under warranty (through my purchase of this product) and that the recovery of my data from the defective drive is for FREE because it was part of my warranty of a brand new product that was only a few days old. Since ******** did not address any of my complaints about their horrendous service, I asked to talk to his manager. I asked approximately ***** times to be transferred to his manager (or a supervisor) who can better address their errors and offer something to rectify this horrible experience. I had to ask over 10 times to be told that ******** will send a request for a manager to call me at a later time. They did not address their failures on service and total disrespect for my time and their failed chat service, etc. and I had told ******** that I wanted my recovered data returned (if recoverable) and that I wanted not 1 replacement drive, but 2 replacements drives for this totally disastrous experience. ******** said that he will request this and that this seemed reasonable. 

  Later that day, ******, another "manager" from Seagate's Corporate Escalation Team called me because I asked for a supervisor/manager. ****** wasted my time again by regurgitating their warranty and data recovery service process (which I know about and paid for when I purchased their product). I asked him to approve the request made from ******** to send me 2 replacement drives for their failures, and ****** replied with, "I spoke with ******** about this and I am not going to do this." Seagate has absolutely REFUSED to acknowledge their multiple failures and so much of my time that they wasted and did not offer me any compensation for their multiple failures. Seagate has not done nothing beyond honoring a warranty that I PAID FOR as a consumer. This is not resolved.

  Compensation Required to consider this issue resolved: 

  1) Data Recovered (if recoverable) AND (2) additional replacement LACIE 5TB Drives 

  2) Expedited recovery of my data (at least 30 business days NOT ACCEPTABLE)

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 07/17/2023

  *************** contacted the Better Business Bureau because she had an issue with her Seagate product. Seagate has addressed ******************* concerns and she has been provided with Seagate contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.

• Initial Complaint

  Date:06/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stored my entire life on a Seagate drive. In 2021, the drive's port came loose, and I couldn't plug it into my computer. I sent the device to **********************, and in October 2021, I received the good news that they had successfully recovered the data and would send a replacement product. On October 20, 2021, I got an email saying the replacement drive had shipped.The replacement drive arrived broken. It made a humming/beeping sound, and my computer would not recognize it. On November 10, 2021, I emailed Seagate and explained they sent me a broken drive. I wanted a shipping label for the drive. Seagate tried to call me, and I explained via email that I didn't have a phone and wanted resolution via chat or email. They refused to engage with me via email. I sent emails at least once a month for a year or more.Finally, in 2023, I had a phone and tried to get in touch with Seagate that way. They told me they cannot help with the broken device because I needed to get it replaced within 30 days of receiving it. They didn't care that I had emailed them within ***** days of receiving it. They didn't care that I had emailed them consistently for over a year after that. I plainly stated to their customer support, "I cannot make phone calls at this time," and they ignored my message and continued to call me. I simply needed them to send a shipping label via email.Additionally, this "30-day policy" on replacement devices doesn't seem to be listed anywhere. It's convenient that there's such a minimal policy on replacements, so that they're off the hook almost immediately. No one cares that I lost my most important documents and memories. They told me to find a third-party repair, which would cost hundreds, if not thousands of dollars. I believe Seagate should still be held responsible for shipping me a broken product and then refusing to engage with me via email when I explained I did not have a phone.

  Business Response

  Date: 06/15/2023

  ************** contacted the Better Business Bureau because she had an issue with his Seagate product. Seagate and ************** have agreed to a resolution of the issue and she has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the Seagate IronWolf Pro 14TB NAS on 5/17/2023 with a warranty of 5 years but the warranty is saying 12/27/2027.its should be 05/17/2028 meaning im missing about 5 months of a warranty. i read online ppl called Seagate and with a proof of purchase they updated there warranty when i tried on 6/7/23 was told they don't do that I find this as bad business practice I know it only 5 month but if something happens in that time i want it covered

  Business Response

  Date: 06/08/2023

  ****************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ****************** have agreed to a resolution of the issue and he has been provided with Seagate contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer Answer

  Date: 06/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************