Complaints

This profile includes complaints for Seagate Technology's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Seagate Technology has 23 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Seagate Technology

  47488 Kato Rd Fremont, CA 94538-7319

• 

  Seagate Technology

  101 E Old Settlers Blvd Ste 170 Round Rock, TX 78664-2266

• 

  TCO Design Center

  1280 Disc Dr Shakopee, MN 55379-1863

• 

  Seagate Technology

  389 Disc Dr Longmont, CO 80503-9364

• 

  Seagate Technology LLC

  3 Browning Court Aurora, ON L4G 2J5

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Seagate hardrive and and a few monts started having issues with it I sent it to Seagate for repair and they fixed it for me now less than six months later I am having issues with the 2nd hardrive and is is also giving me issues! my old harddrive was cleaned and transfered to a new hardrive and I can not understand why I am having all of these problems I have never had another hard drive gice me this much trouble!

  Business Response

  Date: 05/24/2023

  Mr. **************;contacted the Better Business Bureau because he had an issue with his out of warranty Seagate product. Seagate offered technical support to ********************** for his out of warranty product.  Seagate has made a prior exception for ********************** under BBB case ********.  Seagate will not be making any additional exceptions as we recommend the customer to format his drive.  ********************** values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed as no additional exceptions will be honored.

  Customer Answer

  Date: 05/24/2023

   
  Complaint: 20092971
  
  I am rejecting this response because: If they reallyvalue their custumers they would not sell substangard products! I have a My Book that is several years old and I have yet to have a problem with it! The Seagate is going in the garbage because that is what it is! I have had nothing but problems with it since I bought it and the staff at seagate needs some lessons in compassion!
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 05/30/2023

  ********************** contacted the Better Business Bureau because he had an issue with his out of warranty Seagate product. Seagate offered technical support to ********************** for his out of warranty product.  Seagate has made a prior exception for ********************** under BBB case 18248246.  Seagate will not be making any additional exceptions as we recommend the customer to format his drive.  ********************** values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed as no additional exceptions will be honored.

  Customer Answer

  Date: 06/02/2023

   
  Complaint: 20092971
  This hard drive can not be formated nor will the Seagate tools run on it!
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:05/02/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seagate is probably the most uprofessional and unethical company I've dealt with this month. Maybe BBB can inform my office on where it stands when a product fails on or close to the expiration date of its product.Typical hours wasted just to get in touch with a person and given the run around.Unreal.

  Business Response

  Date: 05/05/2023

  Mr. *** contacted the Better Business Bureau because he had an issue with his out of warranty Seagate product. Seagate and Mr. *** have agreed to a resolution of the issue, and he was educated on Seagate process and procedures. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer Answer

  Date: 05/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********

• Initial Complaint

  Date:03/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 10, 2023, via telephone using the telephone number published on its website for said purpose, I reached out to the business, Seagate Technology, to make warranty claim of two defective hard disk drives that I had purchased. Seagate Technology assigned case number ******** to the issue. The business's representatives, including a supervisor stated that they have tried to perform on the claim and replace the drives, but could not for various issues stated (system would not cooperate, parts were not available, etc.). The business's agents represented that they were and are trying to resolve the issue and there have been many communications between us. To date, the issue has not been resolved. It has taken a long time and much longer than should be the case.I now seek the assistance of Better Business Bureau ("Bureau") regarding this issue and complaint.More detailed information regarding the dealings with the business is available upon the Bureau's request.I herewith provide as supporting documentation, in the Bureau's designated section, the documents of the warranty claim. A description of the documents:1 - "100507013c.pdf" - ********** product manual for the drives stating the applicable warranty period (5 years) on pages 5 and 18 of the manual (PDF pages 11 and 24, respectively) and a reference to where one may check the Seagate website for the remainder of the warranty language.2 - "Seagate Technology Limited Consumer Warranty _ Seagate.pdf" - The remainder of the warranty language, in addition to the warranty period indicated in the product manual, as was presented on the Seagate website at the time of the drives' product manual revision.3 - "Newegg_Invoice_2x_Seagate.pdf" - Invoice of purchase.

  Business Response

  Date: 03/31/2023

  Mr. **** contacted the Better Business Bureau because he had an issue with his Seagate products warranty.Seagate and Mr. **** discussed the warranty end date was 12/22/2012 and will discuss his warranty concerns with his original place of purchase.
  Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.

  Customer Answer

  Date: 04/05/2023

  Better Business Bureau ("Bureau"):
  

  Complaint: 19877326
  
  I am not pursuing this issue further.  I herein provide my closing remarks to the Bureau.
  
  To clarify, I had contacted the Better Business Bureau to get assistance with getting warranty service from the business after the business's warranty normal channel represented that they were trying to perform on the claim and replace the drives, but were unable to for various cited reasons and that it appears that the channel was having lasting difficulty resolving its troubles.
  
  With regards to the discussion with the business corporate representative that was responding to my complaint with the Bureau, the business opted not to perform warranty on the drives at issue for the given reason that the seller of the drives was considered to be not an authorized reseller to Seagate.  The business further stated that sales, although through an authorized reseller but that are designated as sold and shipped by another party, are not considered as sales by Seagate authorized resellers when that other party that has the sold and shipped designation is not a Seagate authorized reseller.
  
  With regards to the warranty end date provided by the business, "12/22/2012", that date appears to be based against the drives' factory or manufacture dates rather than against the purchase date (which would be the correct date to use).  This itself, however, did not seem like it was the problem and the Seagate business represented stated that the dates may be modified.
  
  I thank the Bureau for its assistance in this matter.

  Business Response

  Date: 04/18/2023

  The original warranty end date for the serial provided by Mr. **** was December 22,2012 which is 10 years out of warranty. Seagate spoke with Mr. **** and advised the proof of purchase provided was from a non- authorized reseller; advised any additional warranty and replacement concerns outside of the original warranty period (Ended December 22, 2012) will need to be discussed his place of purchase. Seagate will not be able to offer any replacement options for this device. ********************** values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.

• Initial Complaint

  Date:03/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello i have 3 Seagate SSDs S/N: Z3E010CP, Z3E001SC and Z3E0100A. these drives should have a 5 year warranty witch should make it good till nov **** but they are refusing to honour the warranty. I've provided them the invoice. i provided them pictures of the labels. they refuses to update the warranty date so i can process the ****

  Business Response

  Date: 03/08/2023

  Seagate has spoken with ********************* and advised that the proof of purchase was deemed as invalid. Seagate recommended he contacts his original place of purchase for any warranty and replacement questions or concerns.
  Based on our limited warranty policy,Seagate will not be able to offer any replacement options for these ****************************** considers this matter closed.

  Customer Answer

  Date: 03/08/2023

   
  Complaint: 19534895
  
  I am rejecting this response because: you just don't want to stand behind your products. let this be a warring to all future seagate customers just because they claim they have a 5 year warranty they won't honour it based on the date u bought the product like every other SSD manufacture out there does then they will make up some lame excuses about how it was bought and sold more then once weather it was or not how is that the end users problem. Do u self a favour and buy from any other company. i guess we can see why they have a 1 star user rating on the ********************.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 03/13/2023

  The warranty was denied after the proof of purchase was closely reviewed and it was determined to be an invalid receipt. The drives were sold to a distributor (not Amazon) in the ** for distribution in the US in 2014 and the five-year warranty with the distributor expired in 2019. Seagate advised the customer we are not able to extend the warranty or replace the drive and referred him back to his original place of purchase. Seagate considers this matter closed.

  Customer Answer

  Date: 03/22/2023

   
  Complaint: 19534895
  
  I am rejecting this response because: fine i won't be buying any more seagate products. any other company who makes ssds would have based the warranty on the invoice and not made some lame excuses about how they told it some other company first who cares. any other company would have stood behind there product and stepped up and replaced it. clearly seagate does not care about about customer service. so let this be a ****** to any one reading these complaints seagate does not stand behind there product and will deny warranty even with an invoice.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an RMA/ Data Recover Case open with Seagate via Case ********. They were able to recover my data and sent me back a usb drive with my recovered data. I am still awaiting a replacement for my original drive which was an 18TB Ironwolf Pro. I have contacted support a few times and they tell me the drive will not ship until May or later. This is totally unacceptable. I need that drive asap. I know the drive is not out of stock since every vendor online currently has them available. I really need someone to assist in this case. We purchased many of these 18TB Ironwolf Pro drives for a research project in the summer of 2021 from **** and Newegg and so far 3 have failed. I have wasted many hours of time with support and troubleshooting defective drives. Please assist.Thank you.

  Business Response

  Date: 02/22/2023

  ************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ************** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused.Seagate considers this issue closed.  

  Customer Answer

  Date: 02/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:02/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Power adapter that comes with 10TB external drive melted and almost burned my house down.Chat support via text doesnt speak english and despite explaining the issue they kept asking for details and sorry a million times. Absolute waste of time. And i still have a burned adapter and most likely a ruined *******************. As you can see in the photo the adapter burned so badly the right prong fell out of it.

  Business Response

  Date: 02/15/2023

  **************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and **************** have agreed to a resolution of the issue and he has been provided with Seagate's contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer Answer

  Date: 02/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Seagate Barracuda 120 2TB SSD in May 2020. It is still within the 5 year warranty period but it has stopped being recognized on my MBP 2019. I have tried Mac First Aid and Format features on this drive and it tells me the partition is corrupted. I have spent hours trying to start a warranty claim and find that the website sends one in circles, the phone number listed doesnt answer. This is very poor customer service. I live in ******, and the link to a service centre directs me to **** Apart from the corrupt partition. I believe the drive is in good condition, but I may never know because Seagate **************** is unattainable.

  Business Response

  Date: 01/20/2023

  ************** contacted the Better Business Bureau because he had an issue processing a return of his Seagate product. Seagate and ************** have agreed to a resolution of the issue and ************** has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused.Seagate considers this issue closed.  

  Customer Answer

  Date: 01/30/2023

  This complaint has been satisfactorily handled by Seagate and there are no further issues nor concerns

   

  *****
  

   

• Initial Complaint

  Date:12/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a Firecuda m.2 drive for our ps5 on July 11, 2022 and it came with a 5 year warranty. In 5 mos. it has proven to be a defective drive. We bought it on Amazon for $299.99 +tax so when we wanted to get it replaced, under warranty, we called Amazon customer service to help us by being on a conference call with Seagate. It took over 2 hours and 3 different "customer service" reps. *** of them saying the same thing " Only a supervisor can authorize a replacement", only there was never a supervisor available to talk to. *** three of them expected me to install new firmware to make it work, that's THEIR job. It's a defective drive that they want me to fix by buying an external hard drive and installing the updated firmware on it. It's only a 5 month old drive with a 5 year warranty and I just want it replaced. Incidentally, all 3 of Seagates customer service reps requested that the woman working with us through Amazon leave the call. *** the Amazon customer service rep declined. She was great. But here we are 4 days later with no call back from a supervisor, no email confirmation of our contact with them. The 3 reps were Name ****, *****, and ******. I was told today that I should hear from a supervisor in ***** hrs. Doubtful as I've been told that before to no available. *** I want is a replacement of this expensive drive. I'm not even asking for a refund, just a replacement.

  Business Response

  Date: 12/27/2022

  ************ contacted the Better Business Bureau because he had an issue with his Seagate Warranty policy and steps to get his device replaced. ********************** and ************ have agreed to a resolution of the issue and he has been provided with Seagate contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

• Initial Complaint

  Date:12/21/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted an ARO (Advance Replacement Order) for an external hard drive that was still under warranty on Nov 16. The new hard drive shipped out on Nov 20th. I received an email with instructions on how to return the faulty hard drive. The email stated that if Seagate did not receive the faulty hard drive within 35 days that I would be charged $96 for the replacement. Email CLEARLY says IF NOT RECEIVED BY DEC 20, 2022 I would be charged $96. I shipped back the faulty hard drive on Dec 12th and even paid an additional $45 for shipping to get it there in two days. Tracking clearly shows they received the faulty drive on DEC 14th. On Dec 15th my debit card showed a pending charge of $96. Mind you, this was FIVE days before the given date on the email and was also AFTER they received the bad hard drive. I called and texted with the company several times to no avail. The charge finally went through and was debited from my account on DEC 19th. I have been calling Seagate for over a week now and they are not doing anything about this. I sent them the tracking number and even screenshots of the tracking to show them the faulty hard drive had been received by them! Seven days later they still have not refunded my $96. So now Im out almost $150 ($96 for the hard drive and $45 for additional shipping charges) I paid to avoid this!! They are giving me the run around. *** asked to speak to supervisors or management and have not been granted that. Its Christmas time and I need my money!! They had no business taking it out in the first place. They received the faulty drive WITHIN THE GIVEN TIME FRAME!! THE MOST TERRIBLE CUSTOMER SERVICE EVER AND I REFUSE TO EVER DO BUSINESS WITH THEM EVER AGAIN!! BUYER BEWARE!!!!!

  Business Response

  Date: 12/27/2022

  Seagate has been ion contact with ***************************. There was a prior discrepancy with his order being received. Seagate attempted to refund **************** but his card was cancelled. Seagate and **************** are working together to find the best resolution possible. 

  Customer Answer

  Date: 12/28/2022

   
  Complaint: 18625677
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 01/07/2023

  Seagate has communicated with me several times since this complaint was filed. They told me they sent a refund to my banking institution on Dec28th. It is Jan 7th and no refund is shown on my bank account, not even a pending refund. I called my bank on Jan 6th and they told me no refund had been issued. Seagate keeps telling me to contact my bank. Basically that its not their problem anymore. I have requested a refund in the form of a check from seagate several times and they have not agreed to send me a check. I feel I am still being given the run-around. They still have my $96! I wil not be satisfied until my refund is actually credited to my bank account like they are claiming and I actually SEE THE REFUND  or until I receive a check in the mail. This has been going on WAY TOO LONG AND ITS ABSOLUTELY RIDICULOUS!!! There is no good reason why I shouldnt have my $96 back yet!!!!!

  Business Response

  Date: 01/13/2023

  Seagate attempted to refund ARF to customer after discrepancy was resolved but customer canceled card to complete chargeback therefore bank could not process. Our merchant provided an alternate immediate refund option (stand-alone credit), but customer declined. ********************** is in the process of issuing a check and this information has been communicated to the customer.

  Customer Answer

  Date: 01/16/2023

   
  Complaint: 18625677
  
  I am rejecting this response because:I do not have my money back yet!! I will continue rejecting the responses from Seagate until I have actually received my refund. I spoke with my bank and they said Seagate could refund my money and it would go back into my account even though the actual card number had changed. Old card and new card are linked according to my financial institution. No refund attempt was made ACCORDING TO MY BANK. once I actually have the check in my hand, then I will accept Seagates response and close this request. BOTTOM LINE, Im STILL OUT $96!! 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 01/22/2023

  Seagate attempted to refund ARF to customer after discrepancy was resolved but customer canceled card to complete chargeback therefore bank could not process. Our merchant provided an alternate immediate refund option (stand-alone credit), but customer declined. ********************** processed check 1/20/22- Check payment was approved and being mail. Seagate considers this matter closed. 

  Customer Answer

  Date: 01/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received the check. I am VERY DISAPPOINTED that it took Seagate over a month to find this resolution. Do better, Seagate. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My seagate drive, that I have stored all my data on, failed. When I try to access the data, it crashes my entire desktop. I have tried to open it on several computers and it spins for an hour until I unplug my machine,Last year I lost ALL my data when my seagate drive failed. I am frustrated and disappointed in the quality of seagate products.I called Seagate technical support. They troubleshooted the drive and stated it had failed. I was told that the product is under warranty. Seagate will restore the data and send a new drive. He also told me that Seagate will pay for shipping. That was a week ago. Since that time I have been dealing with offshore employees who do not help me. The *** label is not FREE. When I try to get *** to pick it up, they want $20. I call and get offshore employees who are not helpful. I am even more frustrated that I was when the hard drive crashed.I have an email from a manager named ******** that states the shipping is free but cannot get *** to pick up the drive unless I pay $20. "Please note, complimentary shipping is with our courier ***.Please visit https://wwwapps.ups.com/pickup/schedule?loc=en_US to schedule a pick up, or to locate a drop off location where you can take your package."Ticket numbers ********, ********

  Business Response

  Date: 12/19/2022

  ************* contacted the Better Business Bureau because she had an issue with her Seagate product. Seagate and *************** have agreed to a resolution of the issue and *************** has Seagate Management's contact information in case there are any future issues regarding this complaint.Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.