Complaints

This profile includes complaints for Seagate Technology's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Seagate Technology

  47488 Kato Rd Fremont, CA 94538-7319

• 

  Seagate Technology

  101 E Old Settlers Blvd Ste 170 Round Rock, TX 78664-2266

• 

  TCO Design Center

  1280 Disc Dr Shakopee, MN 55379-1863

• 

  Seagate Technology

  389 Disc Dr Longmont, CO 80503-9364

• 

  Seagate Technology LLC

  3 Browning Court Aurora, ON L4G 2J5

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a seagate Ironwolf hdd that has failed and when contacting support(Multiple times) I was told that the drive was sold in the asian market as an OEM drive. This is not the case, as I purchased the drives in a retail store. Agent asked if I have the invoice. I do. No way for me to provide it to them was provided - just that they will not warranty replace the drive. I created my seagate account and the drive does show as no warranty - drive is about 2 years old and is well within warranty.I was told that the drive is not under warranty(drive has a 5 year warranty) and it is not being treated as a warranty claim.

  Business Response

  Date: 11/29/2022

  Seagate attempted reach the customer at the number provided with no success. The number is listed online under a BBB number, additionally the email address is not valid.
  

  We did however check the serial number that was provided as part of email address and records indicate that this serial number was already returned to ********************** under different information in 2021.
  Please have the customer reply with a valid email address, phone number and a picture of the drive with serial number visible to future research complaint.

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 10tb HDD (IronWolf) months ago.The drive doesn't connect as if it was broken.I tried contacting Seagate but i'm have problems with their site and this is getting tiresome.S.N.: ZS50XRFG

  Business Response

  Date: 11/22/2022

  **************** contacted the Better Business Bureau because he had an issue creating a RMA on the website. Seagate and **************** have agreed to a resolution of the issue and we are setting up the replacement for him. **************** has been provided with Seagate's contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer Answer

  Date: 11/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/21/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 22nd, 2022, I purchased a Seagate FireCuda 530 4TB Internal *** to install in my new PS5 console. I received the **** installed it successfully per instructions in the PS5 manual, and left the console alone for about a month. When I finally started playing some games, my console shut down and reset several times before giving me an error message which stated that the internal *** had been removed without warning, even though it was physically still in the console. I removed the **** put it back inside, and attempted to reformat it only for the same thing to happen with the same error message.I contacted Seagate to initiate an exchange on October 10th, and was informed that, because this product is so expensive, I would need to troubleshoot the *** for them before an exchange could take place. I received no instructions on what info was needed or how to get it, and I am also not very tech savvy, but I tried to plug the *** into my computer only to nearly short it out somehow. I got the ** back up and running and decided against trying to do any more with my ** for fear of breaking it permanently.Over the course of these two weeks, I tried to send video footage of the PS5 with the *** installed, along with a photo of the *** port on my motherboard to show the issues I was having with fixing the *** in place. The temp file link for the video couldn't be opened per company policy, and neither could the photo attachment. I was then told to spend my own money on a USB adapter to try troubleshooting, and was given a request for the console video even though they already told me they couldn't open the files anyway.I'm done trying to troubleshoot for a multi-billion dollar company when the product I purchased isn't working and is within warranty, per their website. I was seeking a replacement, but now I just want a refund. I don't trust their hardware and I don't want to deal with them further should issues arise with a replacement.I want my money back.

  Business Response

  Date: 10/26/2022

  ************************ contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ************************ have agreed to a resolution of the issue and ************************ has been provided with Seagate's contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer Answer

  Date: 10/27/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:10/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 1tb Seagate hard drive that the warranty just expired on and it will not fire up and I have a lifetime of music on it! Every time I buy an external hard drive as soon as the warranty expires so does the hard drive!

  Business Response

  Date: 10/20/2022

  ********************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ********************** have agreed to a resolution of the issue and ********************** has been provided with Seagate's contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer Answer

  Date: 10/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:10/19/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Exos X16 ( 12TB) Hard drive. I plan on using this for a mission critical NAS system and I need to know if this is CMR or SMR drive.

  Business Response

  Date: 10/24/2022

  ****************** contacted the Better Business Bureau regarding if the Exos X16 is CMR or SMR, as he was not able to locate this information on the website. Seagate provided the necessary information to ****************** and ***************** has been provided with Seagate's contact information in case there are any future issues. Seagate values its customers feedback and regrets any inconvenience this issue may have caused. Seagate considers this issue closed. 

  Customer Answer

  Date: 10/25/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ************

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, i have purchased 4 (8tb) disks back then (less than two years ago), recently (less than 3 months ago) two of them started having problems, one of them has fatal errors, the other one is slowly starting to have ***** problems too.So i went and contacted Seagate for the warranty, it sure took some time (at least one month and that's without counting the month i went away for vacations) and they told me everything is good for the warranty but that i have to create an account so i went and created one even though i didn't want to create a useless account but i did so let's get my warranty but i went and done it and it didn't work, now support told me that since it is a purchase made in ****** i have to contact another number, after all this time, it is now that they tell me this...Now my time is precious and i really need to replace the disks so i'll ask Seagate to not be anti-consumer and respect the warranty and get my two disks replaced.Purchase at: Amazon (Canada) order #***-3701113-9741003 Date of purchase: February 12, 2021 P.N. for both disks: 2CX188 - 568 S.N. #1: ZCT33NMW S.N. #2: ZCT34T6D I simply want them two replaced, that's it that's all.

  Business Response

  Date: 08/30/2022

  *************************** contacted the Better Business Bureau due to difficulties experienced while attempting to replace non-working Seagate products. Seagate and *************************** have agreed to a resolution and a means to contact Seagate leadership has been provided in case there are any issues during the process. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue resolved.
  
  

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **************** is not good. I purchased a 2T hard drive. The hard drive failed after a few months. It was replaced, no problem. It failed again. I was 2 months over the warranty. They did not give me a full year warranty on it. The replacement failed out of the box. It will not come on at all. I was told by a ****** there at Seagate not to worry and they would send me another one including a return receipt so I would not have to pay for shipping. Cool. I then get a phone call from a company called Backblaze telling me I had to pay $1 to get my hard drive. Never heard of this company. I hung up on them. I then called customer service and they told me the same thing and that it would be credited back to me. I then get an email with a link on it saying it expires in one hour. Of course it is over an hour before I checked my email. The link shows I owe $19.49. That is way more than a dollar. Just want a hard drive that will work for more than a few months.

  Business Response

  Date: 08/07/2022

  Seagate reached out to the customer on 8/2 and he confirmed his issue was resolved June 27th when he filed complaint and received replacement on July 1st. Case is considered closed.
  

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a Halo Edition 5Tb External HDD made by Seagate through Amazon.com on February 14, 2021. I opened and starting using this product in mid-November 2021. The product did not last even 1 year before it stopped working in July 2022. Seagate honored the products warranty for a replacement; however, they refuse to honor the *********** recovery plan that is included with the product. The included Rescue plan simply states, "included." It does not state a length of service nor an expiration date; this includes all fine print concerning this product. I simply wish to recover some pictures and videos from this hard drive via the "included" *************** but Seagate is refusing to honor this advertised service. Therefore, I am filing this complaint due to false advertising and failure to provide purchased services.

  Business Response

  Date: 08/04/2022

  ************ contacted the Better Business Bureau due to his experience with customer support while trying to utilize his data recovery plan. We have tried to contact ************ several times today. We have not yet
  received a response. Our goal is to service the needs of ************ and work with him toward a solution. He has been provided with our contact information for direct access to Seagate leadership. Seagate values its customers and regrets any inconvenience this issue may have caused.

  Customer Answer

  Date: 08/05/2022

   
  Complaint: 17665349
  
  I responded to Seagate via email yesterday evening. I am awaiting their response, so we may continue working on the details of a solution.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 08/09/2022

  Seagate and ************ have in agreement entered a plan of action to address his concerns and needs. As previously stated Seagate values its customers and regrets any confusion or inconvenience this issue may have caused. At this time Seagate considers this matter resolved. I have communicated with ************ and advised that he can certainly contact me anytime he needs my support. 
  

  Customer Answer

  Date: 08/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seagate One Touch 2TB External Hard Drive HDD Silver USB 3.0 The item was purchased on 11/30/21. I contacted Amazon a week or two later. I was informed that I would receive a replacement. Well, I have been very busy with life. I had a procedure done at the hospital and also looking for a home. I just recently realized I never received a refund or replacement. I contacted Amazon they told me to call Seagate. When I finally got a hold of them they told me to call back another day. I WANT MY MONEY BACK! I paid a lot for this item and it never worked!

  Business Response

  Date: 06/22/2022

  Hello ***************, we've tried reaching you several times to discuss the matter via the provided contact info but we have yet to receive a response. We completely understand if you have not had time today to speak with us. Our goal is to service your needs and resolve your issue in a most efficient manner.? If we do not receive a response from you within 72hrs your?case?with Seagate will be closed.? You can always re-open your?case?at any time if needed.? Please let me know if you have any questions. We appreciate you sharing your experience with us.??
  

• Initial Complaint

  Date:05/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 01/28/20 & 02/01/20, I placed orders ********************************* with **** for (3) Seagate HP Enterprise ST6000NM0115 drives that have the 3-year warranties and the warranty was the most important factor for this purchase. I registered the drives as I should on the Seagate website and all three drives showed they had the expected 3-year warranties. Just recently though, one of those drives failed so I contacted Seagate and was surprised to be told by Seagate that these drives are not valid and/or they will not provide the warranty because these drives were sold as a part of another system which voids their warranty. These drives were sold to me as Genuine Seagate products only to be denied by Seagate as not being Genuine even though their own website shows they are authentic drives that deserve the warranty that was expressly promised.

  Business Response

  Date: 05/25/2022

  ****************** contacted the Better Business Bureau because he had an issue with his Seagate warranty. Seagate and ****************** have agreed to a resolution of the issue. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.