Complaints

This profile includes complaints for Seagate Technology's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Seagate Technology

  47488 Kato Rd Fremont, CA 94538-7319

• 

  Seagate Technology

  389 Disc Dr Longmont, CO 80503-9364

• 

  Seagate Government Solutions

  13800 Coppermine Rd Ste 321 & 351 Herndon, VA 20171

• 

  TCO Design Center

  1280 Disc Drive Shakopee, MN 55379

• 

  Seagate Technology

  10321 West Reno Oklahoma City, OK 73127

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an M.2 SSD drive (FireCuda 530 2 TB internal Solid State Drive -- Part Number: 2XY326-300; Serial Number: ********* from ********************** via Amazon in September of 2022. It was advertised to have a 5 year warranty. I started to experience problems with it on/around June 30, 2023 while playing my Playstation 5. Working with Seagate support, we determined the drive was bad and needed replacement (Seagate Support Case ********). I was advised at the time of the case (again June 30, 2023) that they were experiencing problems with their warranty system.After working with support over the period of **** days, I was able to get an *** (Return to Manufacturer Authorization) opened for a replacement drive. Here are the *** Details:Issue date - 7/8/2023 *** Number - IR60007930 On 7/10/2023 I dispatched the damaged drive via *** (See *** Tracking number 1Z4508320393996732) from my place of employment. It was received by Seagate (according to ***), following their instructions and shipping address on 7/13/2023. Since that time I have contacted Seagate support at least twice (most recently on 8/2/2023 -- see Seagate Support Case ********). Each time I contacted them after the returned device was received by them via ***, I was told their ******************* is very backed up and the receipt of my drive has not yet been inventoried by their warehouse. They tell me that management within the company is aware of the problems at the warranty warehouse and that I will receive an email once my returned device is inventoried at the Warranty Warehouse.Attached to this complaint:* Copy of the ***/Instructions from Seagate * Chat Log with Seagate Support on 8/2/2023 * Copy of Shipping Receipt from ***

  Business Response

  Date: 08/21/2023

  ************************ contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and *********************** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer Answer

  Date: 08/24/2023

   
  Complaint: 20483221
  
  I am rejecting this response because:

  On the phone we agreed Seagate would provide the tracking number of the replacement. I have not received that yet so I can't verify the drive has shipped. Since the complaint auto-closes after 5 days and we are now at the end of day 3, I'm rejecting resolution. 
  

  Please provide shipping tracking and I will accept the resolution. 

  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 08/30/2023

  ************************ contacted the Better Business Bureau because he had an issue with his Seagate product. RMA is approved but still pending shipment processing, once information is available, customer will be notified in ********************** platform with tracking information. Seagate considers this issue closed.  

  Customer Answer

  Date: 08/30/2023

   
  Complaint: 20483221
  
  I am rejecting this response because:
  

  The replacement item has not shipped yet. 

  
  Sincerely,
  
  ***********************************

  Customer Answer

  Date: 09/06/2023

  my concerns have been resolved. The new drive was delivered yesterday. Thank you for the help in escalating this matter!

• Initial Complaint

  Date:08/16/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i am extremely, EXTREMELY frustrated with my RMA experience recently with seagate. on august 1st, I processed and PAID for an 2-day advanced replacement through Seagate for a number of drives that have failed.2 weeks later, i've absolutely no communication from Seagate. i've tried calling, chatting, and have wasted countless hours trying to reach someone who can help. my order IR60019184 remains stuck with a status "partially processed" (whatever that means)if Seagate cannot provide a **************** in the next week I will be forced to buy a whole set of new drives. which is completely unacceptable- shame on you seagate!

  Business Response

  Date: 08/21/2023

  ****************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ****************** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

• Initial Complaint

  Date:08/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a hard drive, when I submitted the serial number, it comes up out of warranty. No phone contact available, only chat. 1 st day over 3 hrs. on chat. I was given case # ********. was told to submit receipt, I did and was told warranty would update 24 hrs. Next day after 24 hrs. 2nd chat 2 hrs., was told submit receipt and picture, I did was 4 hrs. will update. 3rd day 4-5 hrs on chat, was told to wait to Monday, nothing updated and currently waiting 3hrs. in chat. after being on chat for over 10 hrs I'm getting no help. in every chat they are reading script cards and not reading the case file.

  Business Response

  Date: 08/16/2023

  ****************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. Mizrahi have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer Answer

  Date: 08/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  as of now i was contacted

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On july 17th I submitted an RMA for 5 drives that failed in a NAS array I manage for our clients. Due to the urgnecy, I selected and paid for the premium advanced replacement. I was given an RMA #IR60012205. Almost a WHOLE MONTH later I have still not heard ANYTHING from Seagate in regards to this RMA. Searching around the internet, I'm reading on reddit that this is a common experience. I understand Seagate may be having issues but the complete lack of any communication about this is unacceptable.What's even more frustrating is being unable to reach a human being in support who can advise. There used to be a phone line, now there is some live chat system that only works some of the time, and even then the people on the other end don't seem to know anything. Please expedite this RMA- its been a WHOLE MONTH!! Recommend to not buy Seagate, until they sort out their issues.Thank you

  Business Response

  Date: 08/16/2023

  ************ contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ************ have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer Answer

  Date: 08/17/2023

   
  Complaint: 20462415
  
  I am rejecting this response because:
  

  I have not received my replacement drives. Once I have tracking information I will close this

  
  Sincerely,
  
  *******************

  Business Response

  Date: 08/29/2023

  RMA is approved but still pending shipment processing, once information is available, customer will be notified in ********************** platform with tracking information

  Customer Answer

  Date: 09/01/2023

   
  Complaint: 20462415
  
  I am rejecting this response because:

  Still waiting on tracking info. 

  NOTE: Please contact me at a new email: ***********************, I am unable to access my gmail.

  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had at least two of the infamous ST3000DM001 3TB harddrive that was notorious for an extremely high failure rate. Seagate sent me replacement drives and when i went to use them, they were DOA. They will not replace the replacement drives with working ones.If they can't provide working replacements, why should I trust them?

  Business Response

  Date: 08/10/2023

  Mr. ****************;contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate reviewed prior exception and case history with Mr. ****************;and advised no additional exceptions will be made for this out of warranty product. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed. 

  Customer Answer

  Date: 08/11/2023

   
  Complaint: 20446301
  
  I am rejecting this response because:

  The original drives that seagate replaced were drives that had such a high failure rate, that the model has a wikipedia page and multiple lawsuits over its failure rates.  And then they replaced it with a drive that failed immediately as soon as I started to use it.  Seagate is trying to hide behind policies and other things to try and negate the fact that they provided me with a terrible, unreliable product.
  
  Sincerely,
  
  Pathum Karunaratne

  Business Response

  Date: 08/15/2023

  Mr. ****************;contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate reviewed prior exception and case history with Mr. ****************;and advised no additional exceptions will be made for this out of warranty product. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed. here...

  Customer Answer

  Date: 08/16/2023

   
  Complaint: 20446301
  
  I am rejecting this response because:
  The original drives that seagate replaced were drives that had such a high failure rate, that the model has a wikipedia page and multiple lawsuits over its failure rates.  That is why they granted the first exception.  And then they replaced it with a drive that failed immediately as soon as I started to use it.  Could it be any more ironic? Seagate is trying to hide behind policies and other things to try and negate the fact that they provided me with a terrible, unreliable product multiple times
  
  Sincerely,
  
  Pathum Karunaratne

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Seagate to report that my Ironwolf Pro NAS Hard Drive was dying, as reported by my NAS's SMART monitoring. The drive was purchased less than 3 years ago new from Newegg.com and includes a 3 year warranty and data recovery service. It arrived DOA when purchased and was replaced by the merchant according to Seagate's policy immediately. The replacement drive has an older serial number (it was probably replaced with a refurbished drive) and thus Seagate is claiming the drive is out of warranty, despite asking for and being provided proof or purchase in multiple forms, proof of return, and proof of replacement.In addition to this, they made me spend hours across multiple chat conversations demonstrating the drive's failure. They even refused to accept reports from my NAS to verify failure, despite the drive being marketed specifically as a NAS drive. They had me connect the drive to a PC to replicate the failure reports. They then requested that I try a Mac as well, but the drive died fully. They even suggested that I try formatting the drive, which would destroy the data that I wanted to preserve. However, all of that was for nothing, as once I demonstrated failure, they told me the drive was out of warranty, anyway. Agents have said that their policy is NOT that they will only replace a drive one time under warranty and yet they have not committed to replacing this one for a second time. They say they are escalating and considering the case, but it has been weeks and they will not provide a time estimate or explain the process.When I first contacted them, all I needed was a new drive because it had not yet failed. Now I need a new drive and the data recovery service with it, as it failed during the excessive testing they demanded. This drive is part of a RAID set, as is typical in a NAS, so it needs to be replaced with the same drive.

  Business Response

  Date: 08/15/2023

  ************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ************** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.

  Customer Answer

  Date: 08/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They provided me with an RMA, so I can get my drive replaced.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good day. I'm having a nightmarish experience RMA'ing a couple drives which failed on me. Apparently this is happening to many other people as well.July 17- RMA processed, was provided RMA ID# ********** Almost a MONTH later, and I have heard NOTHING.I did not receive any confirmation email after submission, and I paid for the premium advanced replacement.There is no way to reach a human being who can advise on the expected time-frame. The new chat system is worse than useless. At best, you'll reach someone who will parrot back to you the typical timeframe for an RMA, after waiting in the waiting room from h*** for hours.What the h*** is taking so long?! If this experience is any indication of how Seagate handles returns, I highly recommend you go with Western Digital.

  Business Response

  Date: 08/14/2023

  **************** contacted the Better Business Bureau because he had an issue with his Seagate product replacement. Seagate and **************** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer Answer

  Date: 08/15/2023

   
  Complaint: 20439608
  
  I am rejecting this response because:
  

  Nothing materially has been done. My RMA is still pending, and the replacement drives have not been received. 

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/18/2023

  **************** contacted the Better Business Bureau because he had an issue with his Seagate product replacement. Seagate and **************** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

• Initial Complaint

  Date:08/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RMA IR60005574 has been received and replacement not shipped out after nearly a month. Seagate completely stopped all communication. Cut their phone lines, increased chat wait time to hours. Told me they would escalate and email me with a response within 48 hours, never did.

  Business Response

  Date: 08/04/2023

  ********************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ********************** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

• Initial Complaint

  Date:08/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 6, 2023L I contacted Seagate about a failed hard drive (reported as failed by my NAS). I followed their RMA process and sent back the replacement drive. July 10, 2023: The drive was received by Seagate ************ tracking proof available)July 21, 2023: I contacted Seagate via online chat (as Seagate no longer offers telephone support) as I had not received a replacement. Chatted with ******** and was told the defective drive was received and a replacement was sent. ******** could not provide me a tracking number because they had recently upgraded their software and the tracking information was not available.July 25, 2023: Contacted Seagate for an update. Chatted with Monse. Their system says it was shipped and I would get in 5-7 business days (Aug 1-3). Monse could not provide a tracking number - same reason given as above.Aug. 3, 2023: The replacement drive still has not arrived. Contacted Seagate via chat, spoke with ******. Was told "I can see we are preparing your drive to be shipped". This tells me that the story I was told on by two representatives on July 21 and 25 was false and the drive still has not been shipped. I have no reason to believe that they will actually ship a replacement.There is no telephone number provided that I can call to discuss this with a person. I asked for a refund and they are unwilling to provide that. At this point I am left feeling like I've been abandoned and the money spent on the drive ($463.29) has been stolen.

  Business Response

  Date: 08/04/2023

  Mr. ********* contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. ********* have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer Answer

  Date: 08/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Thanks to ****** at Seagate for helping me resolve this issue.  The drive arrived today (Aug. 10, 2023).

  
  Sincerely,
  
  **********************

• Initial Complaint

  Date:07/31/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - I purchased a hard drive from this company through Amazon in late March. After a month or two of using it, I noticed it was defective. I reached out the the company directly and they sent a replacement drive with a shipping label for me to send the other drive back. - I was a few days late in sending the defective drive back so I was charged a $126 "asset recovery fee". I called the company on June 19th and a representative assured me that I could receive the fee back if I just sent the drive in. So I got a case number and tracking number and sent in the drive the next day on June 20th.- I could see a week later on the tracking number that they had received it on June 26th and still no refund. I called again and they said to wait a week, but still nothing. - A few weeks later I went to their site and there was no option to call anymore, only chat. So I sat on the chat for 2 hours last week trying to explain the issue. Once they finally understood the issue, they told me that I would receive an email with an update on the refund withing ***** hours, but I never received one. - I tried to chat with them again today but I am having to reexplain the issue, even though I have screenshots, another case number and have spoken to 4 representatives. At this point they have both the money AND the hard drive that I was charged for and I have nothing. I would like to be refunded the fee like I was promised on the phone.My first case number was: ******** My second case number was: ********

  Business Response

  Date: 08/01/2023

  **************************** contacted the Better Business Bureau because she had an issue with his Seagate product. Seagate and *********************** have agreed to a resolution of the issue and **************************** has been provided with Seagate Management's contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer Answer

  Date: 08/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  **********************************************