Complaints

This profile includes complaints for Seagate Technology's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Seagate Technology

  47488 Kato Rd Fremont, CA 94538-7319

• 

  Seagate Technology

  389 Disc Dr Longmont, CO 80503-9364

• 

  Seagate Government Solutions

  13800 Coppermine Rd Ste 321 & 351 Herndon, VA 20171

• 

  TCO Design Center

  1280 Disc Drive Shakopee, MN 55379

• 

  Seagate Technology

  10321 West Reno Oklahoma City, OK 73127

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The drive had issues and was under warranty. I obtained an *** number (IR60026909) from Seagate (Customer Return image attached). I sent the drive to the address indicated on the *** via ***** and have confirmation that they delivered the package (also attached as image). When I checked the online status, it didn't show as delivered. I contacted their online support and was told that the drive was not received at the ********** branch. They told me that I would have to track it through ***** to see why it didn't get to ********** but my ***** shipment was to the *********** address and it was delivered there. If it was shipped to **********, that would have been done by Seagate ******, not me therefore I have no way of accessing tracking company/date/shipping number as I didn't arrange it from Seagate ****** to Seagate ***. Their online chat was not able to provide any assistance, they kept insisting it was my job to track the package (even though it was delivered to the correct address) and I'm not sure they even understood the information I gave them. I have tried contacting Seagate by phone without any luck - apparently they no longer provide phone support, only online support.If the drive was received by Seagate *********** as indicated by ***** then any responsibility should be on the part of Seagate to track and replace the drive.

  Business Response

  Date: 09/07/2023

  Mr. ***** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. ***** have agreed to a resolution of the issue, and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

• Initial Complaint

  Date:09/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am attempting to get warranty service for a number of IRONWOLF PRO drives that have failed. When I check the serial numbers on the seagate warranty check page, everything checks out. But when I attempt to process a new warranty claim, every serial number shows "out of warranty." These drives are mission critical for a small-business client- therefore I need an advanced replacement. But I am unable to process any RMA whether advanced or otherwise, because the system claims the drives are out of warranty serial numbers: ***********************************,ZX2093HA please process the replacement and send me a bill to pay if needed, in order to get an advanced replacement processed.

  Business Response

  Date: 09/01/2023

  **************** contacted the Better Business Bureau because he had an issue with his Seagate products. Seagate and **************** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The phone number associated with customer service does not include service for my product. I am told to follow steps to reach a chat-help option which is not currently available. Was told to simply wait until it becomes available again. Was told I was not allowed to speak to a manager. Was told they cannot help in any way. I would like to speak to the customer service department that handles the external hard drive support. My item has a fatal hardware failure and I cannot get it replaced through their website, because they do not accept any form of payment for the services I am ***********. They are hoping to run out the clock on my warranty so they cannot help me. I would like to file a complaint as an end-user about their practices and lack of customer support. I will likely boycott the company, if they do not contact me in return.

  Business Response

  Date: 09/05/2023

  ******************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ******************** have agreed to a resolution of the issue, and he has been provided with Seagates contact information in case there are any future issues as well as his tracking number. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed. 

• Initial Complaint

  Date:08/31/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an existing complaint but lost access to my email, so I am creating a new one. If ****** can please get in touch with me and let me know the status of my RMA shipment, I would greatly appreciate it Previous Email was ********************* RMA Number: IR60012205, IR60026251

  Business Response

  Date: 08/31/2023

  ************ contacted the Better Business Bureau because he/she had an issue with his Seagate product. Seagate and ************ have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

• Initial Complaint

  Date:08/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 17-Jul-2023 I processed an advanced RMA for (5) drives using the Seagate Online Support system. I was issued an RMA number IR60012233 after making payment using my credit card. Since then I have received absolutely ZERO communication from Seagate, when I check in my account my RMA shows as "partially processed". Over a month processing time for an advanced replacement order is ABSURD.I want to emphasize I paid for an advanced replacement and to date, have received no fulfillment of my RMA. Avoid Seagate until they fix this clusterf*** of a system.RMA# IR60012233

  Business Response

  Date: 09/06/2023

  **************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. ****** have agreed to a resolution of the issue, and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer Answer

  Date: 09/07/2023

   
  Complaint: 20540797
  
  I am rejecting this response because:

  I have not received my replacement drives or any tracking number or order confirmation.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 09/07/2023

  Seagate has reached out to **************** multiple times via email and phone requesting the additional (5th) serial number that he referenced in this complaint. Please provide us this information as we have provided the resolution.

   

   

   

   

  Customer Answer

  Date: 09/09/2023

   
  Complaint: 20540797
  
  I am rejecting this response because:
  

  To date, I have still not received the drives or the tracking information. There has been some progress, but until I know it is getting handled, I will not be closing this complaint. Thank you

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted for a *** to replace my failed hard drive on 8/14/2023, and I recevied the *** for an advance replacement drive with a cost of $12.94 for shipping. They are to ship me a replacement drive and I once received, will return the failed drive in the package the replacement came in and return to the company. After waiting for two weeks and not getting the drive, I contacted the company to see what was happening. I was informed that they do not have the drive in stock and not sure what they can do. I suggested a larger drive replacement then, instead of 8TB, send a 10TB drive. Agent said they are closing and had to leave the chat, then closed the chat window.All I want is for someone at Seagate to see this as a problem and change the process to include some info given to the customer when issues arise, not waiting for two weeks and have the customer contact for info on what is going on. That and a replacement drive for my failing drives that I have warranties for until November 2023.

  Business Response

  Date: 09/06/2023

  Mr. ******** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ******************** have agreed to a resolution of the issue, and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a LaCie external hard drive that began malfunctioning after a few months of use. I filed a RMA to exchange the product and shipped it back to the parent company, Seagate, as instructed. I confirmed that Seagate received my hard drive on August 8th, but I have not been notified regarding when to expect a replacement hard drive. I attempted to access their support team for an update, and became extremely frustrated by a setup that is obviously meant to deter customers. 1) the support number for Seagate has no options to refer you to a representative for returns/exchanges, and instead refers you to their website. 2) The website has a "chat" feature that was non-existent. There was no link to click on for the chat feature, the webpage simply said that the chat feature was available. 3) there are service centers that I tried to get in touch with, but when using Seagate's website to locate the nearest, center, it simply redirected me to the "contact" page (the contact page has no information on how to directly contact support services). This circular setup is extremely frustrating when all I wanted was a confirmation on when to expect a replacement for the product. I called a partnered company and begged them for a phone number or email, and they told me to access Seagate support through the webpage. This strikes me as a very explicit effort to deter customers and prevent them from accessing resources that ensure their legally protected rights under warranty. They have an obligation to replace their faulty equipment, and they have not done so and are preventing me from accessing any assistance. When I looked further into this issue, I noted that many customers of Seagate have been experiencing this same issue.

  Business Response

  Date: 08/30/2023

  ********************** contacted the Better Business Bureau because she had an issue with receiving her replacement product. Seagate and *********************** have agreed to a resolution of the issue and she has been provided with Seagates contact information in case there are any future issues as well as her tracking number. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer Answer

  Date: 08/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me for my specific case. However, the infrastructure of their RMA processing system as well as their support resources are in urgent need of improvements in order to fulfill basic requests in a reasonable amount of time.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a failing hard drive to Seagate for replacement, before I sent the drive back, I checked if it was covered under warranty. After entering my serial number, I found out it was eligible for replacement. I received an RMA from their system and sent the drive back with full tracking info. The drive was delivered to them according to tracking. After not hearing back from them I open a ticket and kept getting the run around. I have sent them all the proof that the drive was delivered and pictures of the drive and serial number. I feel helpless and don't want this experience to happen to anyone else. I am out of $320.00 hard drive.

  Business Response

  Date: 08/30/2023

  ************** contacted the Better Business Bureau because he had an issue with his Seagate product return being rejected. Seagate and ************* discussed the inspection results of drive and why we could not replace.His drive will be returned to him so he can discuss the concerns with his original place of purchase via *** tracking1ZY17F130340011145.  Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.

  Customer Answer

  Date: 09/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 11, 2022, I purchased a new Seagate Firecuda 530 2TB internal *** through Amazon for use in a Playstation 5. I paid $269.36 for the item, including tax and shipping. The *** came with a 5 year warranty for replacement of products that fail during normal use. I discovered in April 2023 that the *** unit was no longer functioning properly, causing my PS5 to power off at startup. In May, I contacted Seagate support through the company's website. I first had to purchase additional hardware with my own funds in order to read the *** with my laptop. Once the new hardware arrived, I contacted support again, and over the course of several hours and two sessions, I had to run a series of tests to show that the *** was non-functional. Once all the tests were complete, an agent set up a return materials authorization so I could mail the faulty unit back and receive a replacement. The faulty unit was mailed to Seagate on June 27. Over the course of a month and a half, I tried to receive updates on the status of my ***, with several different support personnel telling me that they hadn't received it. The Seagate website also has only ever told me that my *** number is invalid (I have a copy of the *** in my email). I did not initially have the **** tracking number, which the company used as an excuse for not being able to find the unit. When I finally found the tracking number for the shipped faulty unit, the **** reported that it had been delivered to Seagate on June 29. In the past two months, I have talked to several support techs, who have told me that their warehouse doesn't have the unit I mailed. In my last chat (over three weeks ago), a supervisor told me that he was going to put an emergency order in to find the unit. I still have not received any information about the unit or when my replacement *** will be mailed to me. In the chat with the supervisor, I asked several times for confirmation that my administrative remedies had been exhausted.

  Business Response

  Date: 08/30/2023

  ************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ************** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

• Initial Complaint

  Date:08/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a loyal Seagate customer for over 20 years and am finding the changes you have made in customer service unbearable. I placed a replacement order for a drive under warranty and have not heard anything since placing the order. I contacted a chat service last week and they said it would be shipped by the end of the week and nothing. Chat was broken Friday and today 8/21 so I am unable to get any updates.RMA: IR60022447Date: 8/7

  Business Response

  Date: 08/24/2023

  Mr. **** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. **** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer Answer

  Date: 08/28/2023

   
  Complaint: 20499720
  
  I am rejecting this response because: th3 business has not followed through with the resolution. I still have no status on my replacement. 
  
  Sincerely,
  
  ***********

  Business Response

  Date: 08/30/2023

  Mr. **** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. **** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.