Reviews

This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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uniuni has 2 locations, listed below.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

Review Details

• Review fromD. L.

  Date: 14/04/2025

  1 star

  D. L.

  Date: 14/04/2025

  Tracking number shows "returned to warehouse". Their web site states they make multiple attempts at delivery but they didn't. This delivery address is a US *********** and it was open on the day they noted it was returned. No notification, no attempt to email or call. I've made multiple attempts to open a support ticket on their web site but just keep getting Failed Attempt Please Try Again messages. It will not open a ticket. Their web site doesn't even work! Hold times for calling is 20 minutes and I wait 45 minutes or longer and no one picks up!
  

  uniuni

  Date: 15/04/2025

  Dear Customer,

  Thank you for your message. We sincerely apologize for the frustration youve experienced, not only with the delivery, but also with your attempts to reach our support team.
  Weve reviewed your tracking information and understand your concern. While our policy is to make multiple delivery attempts, we recognize this location, being a **** facility, presents delivery limitations. UniUni does not deliver directly to post office counters or P.O. Boxes, which may have caused the parcel to be returned prematurely.
  We also acknowledge the technical issues you've encountered when trying to submit a support ticket. This is not the experience we want for any customer. A senior agent is now assigned to your case and will reach out directly to assist you and help clarify next steps.
  Thank you for your patience and for bringing this to our attention. Were committed to making this right.
  Sincerely,
  UniUni 

  D. L.

  Date: 20/04/2025

  The ordering process on line should contain information that you do not deliver to post offices, their boxes or counters when ordering then. I would not have placed the order should you have had that on your web site. Or listed another street address to prevent this from happening. What a disappointment to order something and have the hassle of not getting the product due to a lack of information on your part.

• Review fromEmily Z

  Date: 14/04/2025

  1 star
  I dont think this company actually exists. I ordered a package via **** & the seller shipped it via UniUni. Immediately, the tracking information was very weird. They also said they attempted to deliver the package but was unsuccessful. I have cameras at my house. There was no delivery attempt. I called UniUni & the customer service hung up on me. Totally unacceptable. Something needs to be done.

• Review fromTimo F

  Date: 14/04/2025

  1 star
  God awful customer service, called them at 10 am right as they opened, been on hold for 25 minutes, the times randomly goes from 30 minutes to 10 to 35 to 16, they don't deliver, they 'attempt' delivery, then they send it back to the warehouse. They don't answer customer support tickets, please don't rate these fools A+, they're a *********** Terrible terrible service.

• Review fromAshlee D

  Date: 14/04/2025

  1 star
  Never delivered my package after 1 attempt. Never specified that they don't deliver to military bases. I put in a customer complaint and they hung up on me, and then proceeded to ignore my emails. This company should be shut down, it's a complete scam.

• Review fromJohnathan C

  Date: 12/04/2025

  1 star

  Johnathan C

  Date: 12/04/2025

  If I could leave no stars I would!... Seriously.. I leave a ton of reviews to every company that I use.. I think of all the hundreds of reviews I've left maybe three or four might have been not that good but really I just want to say take this as the worst review ever of any company My package was supposed to be delivered I was told that that delivery attempt failed and they were unable to deliver my package I called immediately giving specific instructions letting them know where to leave my package and everything and I have cameras never did I see them attempt again like they said they were going to matter of fact never seen them even attempt the first time.. these people are bogus Make sure if you order anything that it is not going to be handed off to these guys if it is don't waste your time.
  

  uniuni

  Date: 15/04/2025

  Dear *********,

  Thank you for sharing your experience. We understand your frustration and are sorry to hear that your delivery has not gone as expected.
  Weve reviewed your support ticket and can confirm that an agent is currently working on your case. Before we can proceed with booking a second delivery attempt, we need to confirm your address and contact information to ensure a successful handoff. An email has been sent requesting these details, once we receive your reply, well move forward with rebooking the delivery.
  We appreciate your patience and ask that you please check your inbox (and spam folder, if needed) and respond at your earliest convenience so we can assist further.
  Sincerely,
  UniUni 

• Review fromCarol W

  Date: 11/04/2025

  1 star
  This china owned delivery service has the most awful customer service and recovery of incorrect delivered packages. Avoid at all costs .

• Review fromAmy T

  Date: 10/04/2025

  1 star

  Amy T

  Date: 10/04/2025

  The WORST delivery company I have ever dealt with. They had two failed deliveries to my home, one with a phone call from the driver who did not speak or understand any English, so he couldn't understand when i asked him to leave the package. He hung up on me, and when I contacted UniUni, they said my package will be returned to its place of origin: *****. I see nothing but bad reviews about this horrible company, and I believe they deserve every single one of them.
  

  uniuni

  Date: 11/04/2025

  Dear ***,

  Thank you for sharing your experience. We understand your concerns and are here to help clarify the situation.
  Weve reviewed your support ticket and can confirm that the parcel is marked as delivered, and a proof of delivery photo was captured by the driver at the time of drop-off. You can view this photo by referring to the delivery confirmation email sent to you when the parcel was delivered.
  If you did not receive the email or are unable to access the photo, please contact our support team. We have a step-by-**** ***** available and will assist you in retrieving the image.
  If the delivery photo does not match your property or appears incorrect, were happy to escalate the case for further investigation.
  Sincerely,
  UniUni

• Review fromAriel A

  Date: 10/04/2025

  1 star

  Ariel A

  Date: 10/04/2025

  My package got stolen and they were not willing to help me get a refund through the seller. Honestly they should be putting packages into a parcel locker if they are not willing to compromise on stolen packages. Its common sense. They do not care about customers at all. I absolutely would not recommend if you value you your money.
  

  uniuni

  Date: 11/04/2025

  Dear *****,

  Thank you for your review. We understand how upsetting it is to have a package stolen after delivery and we sincerely regret that this happened.
  Weve reviewed your support ticket and can confirm that our customer support team responded and provided guidance according to UniUnis standard policies. The parcel in question was scanned as successfully delivered, and a delivery photo was captured at the drop-off location.
  As a final-mile carrier, UniUni does not authorize refunds or replacements; those actions are handled directly through the seller. For stolen packages, customers must initiate a claim with the vendor to request a resolution.
  We also encourage customers to submit delivery instructions in advance, such as a preferred drop-off location or a request to leave the parcel in a more secure area, via a UniUni support ticket, should they receive future deliveries.
  While we cannot retroactively prevent theft, we are committed to continuously improving safe delivery practices and appreciate your feedback.
  Sincerely,
  UniUni

• Review fromBrendan S

  Date: 10/04/2025

  1 star

  Brendan S

  Date: 10/04/2025

  The employee kept the package after taking a picture that it was delivered, stealing mail is a federal offense
  

  uniuni

  Date: 11/04/2025

  Dear *******,

  We take your concern very seriously and appreciate you bringing this matter to our attention.
  We have located your original support ticket, where you reported that the parcel may have been delivered to the wrong address. At this time, our records show a successful delivery scan accompanied by a photo taken at the drop-off location.
  Given the nature of your claim, we ask that you please provide any supporting evidence, such as video surveillance or additional documentation, that may help us further investigate the situation. If you believe the parcel was taken by the driver or not delivered as scanned, this information will be critical in escalating the matter to our internal investigations team.
  Please upload any relevant files through your existing support ticket so we can move forward appropriately.
  We understand the seriousness of this situation and are committed to working with you to ensure it is reviewed thoroughly.
  Sincerely,
  UniUni

• Review fromLatisha W

  Date: 09/04/2025

  1 star

  Latisha W

  Date: 09/04/2025

  The worst experience everrrr!!!!!!!!!!!! Ordered, paid, driver took pictures of my package and it said delivered. The worst sh## is that I never got my package because the driver delivered it to the wrong address. I waited hours and hours to get in contact with customer support just for them to tell me to take a picture of my house to compare with the wrong address and then they told me I have to wait 48 hours for a response bull crap!!!!!! I'm not rich. And it's crazy I had to find the house on redfin to find houses in ******* that has the same address number. Too much for me in one day and it's like I'm at work , I can't leave so I have to wait. Will not be ordering from uni uni sh*tty place again. Their drivers are lazy and dumb asl. Please shut them down bad business neverrrrrr a fu##### again.
  

  uniuni

  Date: 11/04/2025

  Dear *******,

  We sincerely apologize for the frustration and inconvenience you've experienced. We understand how upsetting it is when a package is marked as delivered but does not arrive as expected.
  Weve reviewed your support ticket and can confirm that our team is actively working on your case. All the requested information has been received, and the investigation is underway. You can expect a resolution update within the next 24 hours directly through your existing ticket.
  We appreciate your patience and understand this situation has caused a great deal of stress. Please know we are treating your case with urgency and will follow up as soon as possible.
  Sincerely,
  UniUni