Reviews

This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

Review Details

• Review fromJaclyn T

  Date: 28/04/2025

  1 star

  Jaclyn T

  Date: 28/04/2025

  Absolutely horrible. They don't answer, they hang up on you, and deliver 15 miles away. Two packages so far, never seen them!
  

  uniuni

  Date: 30/04/2025

  Dear ******,

  Thank you for sharing your experience, and we sincerely apologize for the frustration this has caused.
  Weve reviewed your support ticket and can confirm that the package was delivered to an incorrect address. A resolution to your concern is being prioritized, and our team will be following up with you directly today.
  Weve also opened an internal investigation into the reported call experience to ensure our Customer Support team is providing the level of service our customers deserve.
  We appreciate your patience and the opportunity to make this right.
  Sincerely,

  UniUni

• Review fromTinashe M

  Date: 27/04/2025

  1 star

  Tinashe M

  Date: 27/04/2025

  Title:Multiple Delivery Failures No Live Customer Support AvailableReview:I have experienced repeated delivery issues with UniUni over the past few months. Despite giving clear delivery instructions and providing a working phone number, UniUni continuously fails to deliver my packages correctly more than six times. Each time, I receive a "delivery issue" notification even though other courier companies (*****, ***, ****, ******) have no problems delivering to my address.Adding to the frustration, UniUni does not allow customers to speak with a live representative. Their customer support system is fully automated, creating endless loops with no actual resolution or human assistance.I have contacted the retailers involved, who are now aware of these problems. Unless UniUni addresses this situation, I will continue pursuing complaints through proper consumer channels.I do not recommend UniUni based on my experience.
  

  uniuni

  Date: 30/04/2025

  Dear Tinashe,

  Thank you for sharing your experience, and we sincerely apologize for the repeated delivery issues you've encountered.
  Weve reviewed your support ticket and can confirm that your parcel is currently out for delivery today. Weve also updated your door code and phone number in our system to assist the driver and ensure successful delivery.
  We recognize the importance of a reliable and accessible delivery experience and are actively working to improve service consistency and communication. We appreciate your patience and thank you for bringing this matter to our attention.
  Sincerely,

  UniUni

• Review fromMr H

  Date: 26/04/2025

  1 star
  This company has been incredibly frustrating to deal with. They falsely claimed my package was undeliverable, and reaching someone on the phone was nearly impossible. A week later, the tracking showed it was out for delivery, yet it never arrived. They have a reputation for losing or possibly stealing packagesIve personally lost over 15 with them. Had I known their track record, I would have never used them.

• Review fromTravis W

  Date: 24/04/2025

  1 star

  Travis W

  Date: 24/04/2025

  This delivery service is a scam and needs to be shutdown period. I had a package that said it was delivered but was delivered to some random apartment complex and not to the warehouse that was on the delivery address. I called the customer service number, no one answered. Waited for like 20 minutes, no one answered the phone. The driver took pictures of the delivery and was wearing a mask to hide his face so that there told me that this company was not legit. But I also blame ******* for this as well because that's who I ordered from and they used this company for the delivery.
  

  uniuni

  Date: 25/04/2025

  Dear ******,

  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and concern this situation has caused.
  We take feedback like yours very seriously and are committed to addressing it thoroughly. A member of our team will be reaching out to you directly via email to confirm your tracking number and gather additional details to assist in our investigation.
  At UniUni, we are committed to providing reliable delivery services and continuously improving based on customer experiences. We appreciate the opportunity to work toward a resolution and restore your confidence in our service.
  Thank you again for your time and for allowing us the opportunity to make this right.
  Best regards, 

  UniUni

• Review fromV. C.

  Date: 24/04/2025

  1 star

  V. C.

  Date: 24/04/2025

  They lied about delivery attempts and were never seen on my property or security cameras. Then they said they had three failed attempts so they were sending my package back to my vendor. Come to find out that they "destroyed my package" as it could not be delivered..... This is after several phone calls and emails. Essentially they just stole my package.
  

  uniuni

  Date: 25/04/2025

  Dear ******,

  Thank you for taking the time to share your feedback.
  After reviewing your case, we can confirm that a second delivery was scheduled with priority handling, and a follow-up email was sent to you to confirm the next steps. We understand how important your order is and appreciate you bringing this matter to our attention.
  Should you have any further questions or require additional support, please do not hesitate to reach out. We remain committed to ensuring a positive experience for all of our customers.
  Thank you again for giving us the opportunity to assist you.
  Sincerely,

  UniUni

  V. C.

  Date: 29/04/2025

  Previously I was told you had destroyed my package, now you're saying it's going to be redelivered.... Seems like more lies as it has not been delivered and there is no update on the tracking....

• Review fromKim J

  Date: 22/04/2025

  1 star

  Kim J

  Date: 22/04/2025

  Uniuni is terrible!! Tracked package to ***************** on April 12th. Now the 22nd and still no package. I live 30 minutes away from *******. Waited on hold 35 minutes to speak to someone only to be told they're looking into it and if I don't receive it by the end of the week, contact them again. ********!
  

  uniuni

  Date: 25/04/2025

  Dear ***,

  Thank you for taking the time to share your experience with us.
  We sincerely apologize for the inconvenience and frustration this delay has caused. After reviewing the tracking history, it appears that your parcel has unfortunately been deemed lost in transit. A member of our team will be addressing your support ticket immediately to ensure the next steps are handled promptly.
  We appreciate your patience and the opportunity to assist you further. Should you have any additional questions or concerns in the meantime, please do not hesitate to reach out.
  Sincerely,

  UniUni

• Review fromAlicee S

  Date: 20/04/2025

  1 star
  my package hasn't been delivered for 2 days since its been out for delivery and the chatbot refuses to give me a eta.. also wont let me make a support ticket. don't know why temu works with you guys

• Review fromAn S

  Date: 19/04/2025

  1 star
  Will avoid using ANY company that uses this shipping company. They left all packages on the floor of the apartment complex mailbox located outdoors during the day where it could have been easily damaged or stolen. Addressed concerns through their website with tracking info and received a generic response saying it was delivered with photo. I can see from other reviews and replies to those responses that this company is ****, much like their delivery drivers and customer service. I feel bad for the customers who had their packages stolen or misdelivered but it's not hard to believe with this company. Zero accountability.

• Review fromLil C

  Date: 17/04/2025

  1 star
  The worst delivery company. I do not understand why our packages are trusted to be delivered by the company. They do not deliver to your home. They do not resolve open tickets. They leave you on hold then when they pick up they do not answer. Loud tv and people talking in the background. They intentionally ignore you . ******* do better use a reliable delivery company you get millions of dollars. Zero for reliability and customer service.

• Review fromDanny S

  Date: 16/04/2025

  1 star
  I been waiting since April 14 it's been out for delivery you can't never talk to any one if you do it 2 minutes they say out for delivery this company is no good you pay for stuff but they can not deliver it to you.its the same thing every day this company need to be shut don't are something please help us